7b66f200-d0cd-4bf0-a235-863ef4045d28

Andrew Smith


Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Financial Analyst equipped with the tools and knowledge needed to advance into senior-level roles within innovative, growth-driven companies.  Expert at developing and tracking budget expenses and strong ability to analyze and organize large data sets.  Deep technical knowledge with proficient use of QuickBooks and Excel programs.
Dedicated senior-level executive offering over 5 years of consistent career progression in the areas of operations and warehouse management for a multi-million-dollar, global enterprise.  Expert in ensuring operational efficiency, workflow management, process development, production performance, and low-cost solutions.  Strong ability to lead cross-functional teams and collaborate with business leaders as well as build and cultivate strategic relationships with internal and external stakeholders and business partners.
Tenured administrative professional with extensive experience providing support to the Chief Executive Officer of a multi-million-dollar organization.  Analytical, detail-oriented leader adept at multitasking within a fast-paced environment.  In-depth knowledge of standard office procedures, software, and machines; proficient use of Microsoft Office Suite, scheduling software, the internet, and database software.

Employment history

Oct. 1999 – Present
South Mike, Georgia
Owner, Block-Baumbach

I own and manage a 100 acres of grape vineyards with my nephew. We have three part time employees.   I have have recently downsized our operation by 1/2 and have three part time employees.

Jan. 2016 – Feb. 2016
Hagenesside, South Carolina
Director of Customer Service, Von-Anderson

 Dudring my tenure, I assisted in the growth of a 5 million dollar company to 70 million. 

Feb. 1994 – Aug. 2002
Bryanfurt, Wisconsin
CEO, Wintheiser-Goyette

I managed  my family owned business and increased sales from  1 million to 10 million.  After the 22  years, I sold the company.  

Apr. 1975 – Mar. 1979
East Dominiquemouth, New Mexico
Speech Pathologist, Wiza, Spinka and Lehner

Education

Aug. 1970
Master of Science: Speech Pathology and Audiology

  • West Ritchie – Nolanberg, Ohio

Sep. 1967
Bachelor of Science: Speech Pathology and Audiology

  • East Blanda – North Roselle, Louisiana

Skills

Communication
Experienced

Management
Experienced

Marketing
Skillful

director of customer service

  • Initiate collections proceedings against accounts past due more than three months.
  • Process & order supplies from our vendors such as Vistar & Ecolab.

director of customer service

  • Supervise the work of customer service reps to ensure adherence to policy, deadlines, and proper procedures.
  • Keep records of customer interactions, or complaints.
  • Resolve customers’ service or billing complaints by sending replacment products or issuing an invoice credit.
  • Import orders from sales reps via computer.  Print out order logs, assign paument terms and process orders according to company procedures and guidelines.
  • Enter and process all orders for daily, weekly and monthly deadlines.

director of customer service

  • Determine charges for services requested, collect payments, & process billing.
  • Make and confirm reservations, up-sell rooms & book travel packages.
  • Develop reports to detail aging and past due accounts for senior management.
  • Perform accounts receivable duties including invoicing, researching charge-backs, discrepancies and reconciliations.
  • Prepare, compile, and sort documents for proper entry and filing.
  • Excelled in exceeding corporate enrollment memberships goals.
  • Worked with customers to develop repayment plans for delinquent accounts.