director of client services
- Developed and implemented a system to set proper client expectations.
- Oversaw all client communication for 50-75 clients. I made sure we stayed within the scope of work we were hired to do while making sure the client was satisfied.
- Defused situations where the client was unhappy with the work that was performed by focusing on what we could do to resolve their complaint.
- Monitored rolling client budgets over 50-75 different projects each month.
- Managed client relationships by going above and beyond to make sure that we were the company they remembered and referred people to.
- Created opportunities for online brand and client recognition across social platforms.
director of client services
- Managed the relationships between TPA, Carrier and five major clients, Member Insurance, Major League Baseball, Emmerson Electric, Lowes and Chiquita
- Preformed annual loss reviews with each client. as it relates to MLB I preformed these with each separate club
- Prepared and presented annual stewardships for each client
- Aided the separate clients in the selection process of choosing new vendors