28520dde-05c3-4f6d-bdcf-1c336c4016fb
Andrew Smith
287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000
Professional Summary
I’m driven to add value to all organizations I engage with; I’m detail-oriented and practical. I focus on the concrete fundamental elements in order to make things happen. All of this allows for the creations of networks that enable me to help organizations and individuals reach their goals.
Employment history
Director of Business Development, Larson, Bogisich and Will. West Ariane, California
May. 2019 – Present
I work in our companies automotive team and maintain our companies national automotive companies. A few companies currently assigned to me include but are not limited to; Chrysler, Nissan, DRIV, Allison Transmission and Delphi. I am responsible for development of new business as well as maintaining current business. I travel 50-60% of the year making visits to our customers headquarters in addition to spending many hours visiting plants where I am very hands in with resolving issues with operations and quality. When I am not traveling I am working on maintaining the accounts by managing their contracts, account revenue, claims, customer service levels to ensure the customer is satisfied with our service. I am responsible for making sure we achieve all the metrics each customer sets out for us to accomplish. I create and present to customers quarterly if not more often on our current business and create new objectives to meet every quarter. I’m considered sales but find myself more involved in keeping our customers satisfied and with that our business levels continue to grow with my customers.
Dedicated Customer Support, Ullrich Group. North Efrenshire, Vermont
Feb. 2017 – Dec. 2017
I was responsible for reporting to our customer General Motors every day to be an on-site Support representative for our customer. While on-site, I handled all aspects of the account while developing relationships with the customer that created a team dynamic. While being on site I was responsible for presenting service metrics weekly to the customer ensuring we were reaching our goals and working on areas for improvement. I was the first person within my company to be stationed on-site at a customer. While I was there I laid the foundation for the customers expectations with all their customers making the on-site representation a prerequisite for obtaining their business.
Dedicated Customer Support, Shanahan LLC. West Solomon, Rhode Island
Apr. 2012 – Aug. 2012
I was responsible for being dedicated Support for several accounts including but not limited to; Sally Beauty, Harper Collins, Blue Grace Logistics, Echo Global Logistics and Whirlpool. In this position, I was the single point of contact for the accounts assigned to me to provide our customers with dedicated Support out of our corporate office.
Appointment Coordinator, Shields and Sons. Lake Ozella, Virginia
Aug. 2010 – Jan. 2011
In this position I handled coordinating delivery appointments for all of our terminals in a specific region.
Customer Service Agent, Gulgowski-Abshire. Hillsshire, Delaware
Sep. 2009 – Dec. 2009
I was a customer service agent for all customers to contact part of a call center. I handled general tracking and tracing, scheduling pickups, rate quotes, and resolved any issues the customers were having with service.
Education
Northern Delaware Institute, Robenaburgh, Kansas
Human Resources
East Bernier University, Wolffburgh, Kansas
High School Diploma, College Preparatory, Oct. 2003
Skills
Customer Service
Expert
Sales
Experienced
Business Development
Experienced
director of business development
- Work closely with upper management and pre-construction team to develop and implement strategies for client outreach and engagement
- Direct Hometown’s CRM program
- Responsible for website management and content updates, social media, marketing campaigns, and company photography
- Planning and coordinating services for company events, including scheduling, accommodations, facilities, catering, signage, and displays
- Project estimating and engineering field support
- Point of contact for sponsorship inquires from local charities, churches, businesses, and youth sports teams
director of business development
- Drafted pitches, RFP responses, presentations, talking points, and background briefing materials.
- Gathered intelligence on firm clients / targets and market trends to provide practice and industry group attorneys with an understanding of the competitive landscape and to position the firm for increased effectiveness in winning new business.
- Identified, developed, and evaluated marketing strategy, based on market characteristics, and cost and markup factors.
- Directed clerical staff to keep records of correspondence, bid requests, and issued proposals.
- Conferred with department heads to plan advertising services and to secure information on customer specifications.
- Represented company at association meetings, lunches and events to promote services offered and maintain rapport.
director of business development
- Brought facility to 85% occupancy.
- Created and executed marketing strategies that brought new business to facility.
- Coded all new admissions.
- Built and maintained a database of medical and community resources, trends, legislative/regulatory information.
director of business development
- Managed regional team and daily operations of MENA company including pre and post- award project specific activities.
- Identified and contacted potential sponsors of clinical trials.
- Prepared proposals and budgets for the studies.
- Maintained relationship with regulatory agencies and IRBs in MENA.
director of business development
- Responsible for increasing sales through new business opportunities.
- Expanded customer base through extensive lead generation.
- Developed new agent network throughout North America.
- Targeted leads identified through various trade shows.
- Onsite Customer Training and Software deployment.
director of business development
- Hired, trained, and inspired a marketing team of seven to build and maintain the hospital census.
- Coordinated marketing and public relations activities such as conferences exhibits, seminars, in-services, advertising and media relations.
- Increased admission growth by 75% in struggling account.
- Responsible for quarterly and monthly sales plans.
- Assisted in negotiating with physicians to refer new patients successfully.
- Developed uncharted accounts successfully.
director of business development
- Discovery, close, and manage B2B retail partnerships.
- Collaboration with all department heads for the execution of marketing support, profit growth, and billing/collections.
- Development and management of ambassador program connecting our marketing efforts with complimentary brands and influencers.
- Monitor and analyze sales records, trends or economic conditions to anticipate consumer buying patterns to determine market needs and inventory requirements.
director of business development
- Strengthen client relationships for 100+ million square feet of commercial real estate. Increase total square footage 15%, in less than 12months.
- Attend and manage client event outings to strengthen position in marketplace
- Establish relationships with general contractors to further expand service offerings for individual tenants within managed properties
- Increase client offerings through additional services on high voltage channel offerings.
director of business development
- Grew customer accounts in national territories, adding $350,000 to annual revenue. Developed a franchise model to allow rapid expansion in territories that we could not support internally.
- Created efficient workflow systems. Implemented a sales CRM system, created employee onboarding program, and developed franchisee training / operations manual and program.
- Led art direction, brand positioning for entire company rebrand.
- Build rapport with customers and staff.
director of business development
- Communicate a clear, strategic sales vision, effectively training and coaching both veteran and junior sales team members.
- Discovery, close, and manage B2B retail partnerships, including national deals with GNC.
- Strategy and implementation of digital B2C e-commerce campaigns utilizing social, search engine, and email channels.
- Develop and management of brand ambassador program that is now industry standard.
director of business development
- Created and grew customer relationships resulting in 80% retention rate with companies like Amazon, Microsoft, Facebook, and OfferUp.
- Grew Rain City Promotions’ positive, organic client testimonials by 58%.
- Fully responsible for determining profitability metrics for merchandise, averaging 40% trading margin.
- In 12 months, drove 6 figure increase in net new business, representing 82% of company gross profit.
- Increased social media presence by 625%+ with research, planning and development of all social media and email campaigns for the company
- Develop and grow vendor relationships focused on mutual success by implementing customer facing popup shops and events resulting in an increased amount of new opportunities.
- Preform independent research on products and prepared comprehensive customer quotations/presentations.
director of business development
- Generate and grow new business by successfully executing on a sales plan and targets.
- Research potential customers and prospect in assigned sales territory.
- Established and maintain effective existing client and customer relations.
- Document client visits with respect to risks, opportunity and relevant actions plans while forecasting sales activity and revenue achievement using a sales automation/client management platform, while creating satisfied and reference able customers.
director of business development
- Develop advertising campaigns for a wide range of clients, working with an advertising agency’s creative director and lead designer to determine the best way to present advertising information.
- Collaborate with business development and marketing departments on the creation of competitive marketing proposals.
- Develop new service offerings based on detailed insights of market and client needs.
- Manage and maintain a structured analysis of clients and documentation in the CRM system.
- Build and maintain relationships with key contacts at potential clients, consulting companies and partners in order to get access to new opportunities.
director of business development
- Bringing on new products to complement and diversify current product portfolio.
- Expand existing customer revenue by identifying pull-through opportunities.
- Coordinate product training with new sales representatives.
- Work with sales representatives on integrating new products into their current sales strategy.
- Work with hospitals to obtain approval for new products.
- Assist with case coverage for all distributorship product lines.
- Manage all ancillary product lines for multiple suppliers.
director of business development
- Increase Sales by generating new leads & Cold Calling
- Ensure accurate Shipment of product to active customers as well oversee Purchasing/Receiving of Inventory.
- Account/Inventory management using Quickbooks Enterprise
- Contribute to marketing NG Nutra’s Products & Services online & through Social Media.
director of business development
- Executed marketing plan that brought 8 new physicians to the facility. Two were specialists.
- Helped to develop two new programs at the facility(Pulmonary, and Peritoneal Dialysis)
- Increased awareness in community by marketing in the community,and belonging to Rotary club and the Chamber of Commerce.
- Generated increased referral to admission ratio.
- Exceeded maximum census development .
- Finished a Veterans Square project that was promised 3 years before I started.