4e67647a-1e2e-4fb6-af64-67112d62b1db

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Current student and detention officer with 3+ years of customer service experience in multiple workplace environments. Hard working and professional, I am always looking to improve my skillset. Actively seeking a role where I can build upon my knowledge of computer programs and equipment, as well as implement what I already know in order to be successful.

Employment history

Detention Officer, Thompson-Trantow. Maileport, New Hampshire
Jan. 2020 – Present
  • Operate and maintain multiple pieces of equipment
  • Train to work as a part of a large team to accomplish an ever changing set of goals
  • Use past experiences and judgements to make decisions regarding the security of the facility
  • Use computer programs such as Microsoft Word and Excel, Spillman(facility data management), and E-mail
  • A large portion of my work day is spent keeping files up to date and organizing, scanning, and attaching documents
  • Supervize a wide variety of people from multiple cultural, religious, and ethnic backgrounds, providing equal and fair treatment to all
  • Developed language skills involving de-escalation tactics
  • Stressful and constantly changing work environment including people, assigned duty station, policy updates, and day to day goals and activities

Customer Service Associate, Howe-Vandervort. Gutkowskiburgh, Connecticut
Nov. 2014 – Feb. 2015
  • Operated register for cash, check, and debit/credit card transactions with 100% accuracy
  • Stocked and replenished merchandise according to store merchandising layouts
  • Priced merchandise, stocked shelves, and took inventory of supplies
  • Cleaned and organized the store, including the checkout desk and displays
  • Alerted customers to upcoming sales events and promotions
  • Identified potential shoplifters and alerted management
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register
  • Handled all customer relations issues in a calm and respectful manner and in accordance with company policies
  • Welcomed customers into the store and helped them locate items
  • Educated customers about different brands to help them make a more informed buying choice
  • Shared best practices for sales and customer service with other team members to help improve the store’s efficiency
  • Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms
  • Followed merchandising guidelines to present visually appealing displays
  • Mentored new sales associates to contribute to the store’s positive attitude
  • Fostered a positive work environment by consistently treating all employees and customers with respect
  • Answered customer telephone calls promptly and in an appropriate manner
  • Maintained established merchandising standards, including sales floor and promotional displays

Education

East Hawaii University, Dolorisside, Arkansas
Associate of Science, Present

East Thompson, Hoegermouth, Nebraska

Skills

Computer Programs

Team-oriented

Conflict resolution

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Andrew Smith


Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Class A CDL driver with over 30 years experience.  Experienced with Blue Bird & MCI buses that hold 48-58 passengers.  Also experienced with smaller, “party buses”, and vans with wheel chair lifts. 
My time with the Sheriff’s Office enabled me to become certified in CPR & AED, essential tools to have in the transport industry, and how to defuse stressful situations as they occur.

AZ Class A CDL – B13871535

Endorsements- Passenger, Tanker Vehicle, Motorcycle

Employment history

May. 2016 – Present
Pagachaven, Michigan
Detention Officer, Olson Inc

In-State Extradition Division:
  • Input new warrants and Orders to Secure Appearance in the Sheriff’s computer system and request orders from the County Attorney to secure inmates from State, Federal, and County facilities throughout the state of Arizona
  • Schedule all daily runs to outlying facilities assuring all documentation is correct in order to take custody of inmates requested by the Courts.
  • Transport inmates to and from Maricopa County, in a safe manner, for court appearances within the Maricopa County Superior Court system using buses, box trucks, and vans.
Transportation Division:
  • Transport inmates to multiple facilites within the Maricopa County Sheriff’s Office using Blue Bird & MCI Buses, 48-58 inmates per run.
  • Responsible for the safety and security of all inmates and officers on the vehicle.
Courts Division:
  • Escort inmates to and from scheduled courts in a safe and secure manner.
  • Handle any and all situations that arrise within the court room.
Maximum Custody Housing:
  • Housing Officer handeling the Care, Custody, and Control of 72 Maximum Custody inmates.

May. 2007 – Aug. 2007
Powlowskiton, Maryland
Owner/Operator, Gleichner and Sons

  • Owner/Operator of a Matco Tools Franchise.
  • Handled all aspects of running a business, sales, returns, financing, inventory, and servicing of vehicle.

Aug. 2005 – Apr. 2006
Florenceland, Michigan
Owner/Operator, Leannon, Luettgen and Halvorson

  • Owner/Operator of a dump truck service business with 6 super dump trucks and multiple heavy equipment loaders.
  • Handled purchasing all equipment, scheduling employees, equipment servicing, sales, payroll, advertising, and hired outside companies to assist in completing large contracts.

Education

Sep. 1979
High School Diploma

  • Eastern Feil – Powlowskimouth, Idaho

Skills

Driver
Expert

Supervisor
Experienced

Manager
Experienced

Dispatcher
Expert

Scheduler
Expert

04c91f4d-da35-4bab-a65c-ff0234f5a1eb

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

I am a driven worker with experience in law enforcement and dealing with people as the are detained in jail. I use my experience to help other officers and work well in high stress environments. I listen and use what information is given to me to deescalate dangerous environments. I am skilled at reports, computers and I’m a quick learner. I have years of training and a desire to learn and do more. I feel that this will give me the chance to use my skills to help and further my career.

Employment history

Detention Officer, Collins Group. Gibsonmouth, Minnesota
May. 2012 – Present
As an officer my main objective is the safety and security of the inmates, staff, and facility. 

I would

  • Enter and maintain computer files and legal documents.
  • Review property deeds, tax paperwork, and mortgages for bonds.
  • Take out warrants on inmates for violations of state laws. 
  • Notarize legal paperwork.
  • Train and help new hires.
  • Receive new training yearly
  • Distribute medication
  • Inspect cells.
  • Make reports.
  • Inspect food.
  • Distribute Legal Mail
  • Intake and log money.
  • Answer question from the public.
  • Log all traffic in and out of the jail.

Store Manager, Wunsch LLC. South Rimamouth, Kansas
Dec. 2005 – Jan. 2006
I ran the store during my shift while keeping up with multiple tasks.

I would

  • Maintain receipt logs.
  • Log fuel levels.
  • Receive fuel shipments.
  • Handle business account.
  • Stock shelves with products.
  • Maintain fuel pump equipment.
  • Inspect and clean all facilities. 

Front/Rear Sightman, Stiedemann-Kunde. Waelchiberg, Utah
Jan. 2003 – Apr. 2003
I worked in both the field and in the office and in most of the day to day operations.

I would 

  • Calculate heights, depths, relative positions, property lines, and other characteristics of terrain.
  • Search legal records, survey records, and land titles to obtain information about property boundaries in areas to be surveyed.
  • Compute geodetic measurements and interpret survey data to determine positions, shapes, and elevations of geomorphic and topographic features.
  • Determine longitudes and latitudes of important features and boundaries in survey areas using theodolites, transits, levels, and satellite-based global positioning systems (GPS).
  • Establish fixed points for use in making maps, using geodetic and engineering instruments.
  • Train assistants and helpers, and direct their work in such activities as performing surveys or drafting maps.
  • Adjust surveying instruments to maintain their accuracy.

Rear Sightman, Hills-Wintheiser. East Dirkburgh, New Mexico
Aug. 2002 – Mar. 2003
I worked on a three man team as a rear sight man.

I would

  • Establish fixed points for use in making maps, using geodetic and engineering instruments.
  • Adjust surveying instruments to maintain their accuracy.
  • Conduct surveys to determine exact positions, measurement of points, elevations, lines, areas, volumes, contours, or other features of land surfaces.

Education

McClure College, Stammfort, Maine
High School Diploma, Feb. 2004

Skills

Jail Certified Officer
Expert

Electronic Warrants
Skillful

Crisis Intervention Certified
Experienced

Report Writing
Experienced

GCIC Security and Integrity Certified
Skillful

Dealing with Mentally ill/ Diminished Capacity
Skillful

Court Room Demeanor and Testimony Training
Beginner

Crime Scene Preservation
Beginner

detention officer

  • Log all traffic in and out of the jail.
  • Assist in escorting doctors and nurses in passing out inmate medications daily
  • Available for Translations 
  • Responsible for Maximum Security inmates 
  • One-on-one supervision for high profile/high risk inmates
  • SERT Team Member (Sheriff’s Emergency Response Team) 
  • Investigates crimes and critical incidents; collects evidence; makes arrests; testifies in court.

detention officer

  • Communication with offenders, observation and documentation of mod activity .
  • Conducted court transport and pick ups at the Juvenile Assessment Center in downtown Fort Myers.
  • Worked in a team environment managing juvenile offenders.
  • Completed Detention Officer Basic  and PAR Training at the Tallahassee Juvenile Justice Center.

detention officer

  • Patrolling or controlling an assigned duty post
  • Responsible for facility functions and documentation or care, custody, and control of an Inmate population
  • Ensured Inmate safety and address issues and concerns of inmates while enforcing safety and security
  • Responsible for documenting serious incidents involving Officers and Inmates
  • Escorting Inmates in and out of facility for medical emergencies, and responding to officer emergencies throughout the facility
  • Performed multi-party investigations in which all parties would be interviewed for detailed and accurate reports supported by images and video evidence 

detention officer

  • Supervise inmates in housing units and those segregated for administrative or punitive measures.
  •  Instruct inmates in housekeeping and sanitation; supervise the issuance of clothing and other personal effects to inmates.
  • Make periodic patrols of quarters and work areas and initiate counts of inmates at regular and irregular intervals.
  • Maintain control and discipline including use of physical restraint and restraining devices.
  • Prevent the introduction of contraband into the institution.
  • Check inmate mail for possible contraband; maintain a periodic patrol either inside or outside the institution to ensure the security and integrity of the institution.
  •  Monitor, supervise and screen inmate visitor traffic.

detention officer

  • Work along ICE agents to process incoming and outgoing detainees.
  • Update and maintain accurate account of all detainee information in database.
  • Generate daily logs and reports of activity in the camp.
  • Answer question from the public.

detention officer

  • Processing inmates; maintaining jail security; serving meals; transporting inmates. Receives and processes inmates into custody of institution; searches prisoners; takes charge of personal property.
  • Provides inmates opportunity to call attorney or relative; advises inmates on institutional rules and regulations.
  • Transports inmates to medical, court and related facilities.
  • Receives, counts, records and washes all laundry in the jail.
  • Dispenses personal and cell cleaning equipment; keeps record of money received from inmates.
  • Distributes medication to inmates as prescribed or directed.
  • Records visits; inspects items brought into the jail; checks incoming and outgoing mail.

detention officer

  • Monitor inmate activities inside jail cells and during activity time
  • Ensure that inmate movement is coordinated appropriately, handle head counts and manage emergency response when required
  • Provide prompt assistance to inmates in the event of illness and trauma
  • Break up fights between inmates and attempt to control inmate physical contact
  • Restrain disorderly inmates
  • React appropriately in tense and uncertain situations
  • Ensure that inmates are appropriately fed and clothed and that hygiene is maintained 

detention officer

  • Knowledge of the security, rules, regulations and procedures of the institution; some knowledge of the practices of modern penology as related to the supervision and care of persons under institutionalized restraint; ability to enforce institutional rules firmly and fairly; ability to detect potential behavior problems of inmates. Ability to carry out oral and written directions accurately; ability to supervise the activities of large groups of inmates. 
  • Inspect food.
  • Distribute Legal Mail
  • Intake and log money.

detention officer

  • To Serve the Sheriff as needed 
  • To apply safety and security of pre-trial detainees of the facility 
  • In and out processing of individuals entering the facility
  • Classifying and Officer Discretion of inmates of the facility

detention officer

  • Uphold the rules and regulations of the state for the county jail
  • Worked the security at the front desk, assisted visitors, handled the metal detector and monitored civilians entering the facility. 
  • Stressful and constantly changing work environment including people, assigned duty station, policy updates, and day to day goals and activities
  • Make reports.

detention officer

  • Enter and maintain computer files and legal documents.
  • Review property deeds, tax paperwork, and mortgages for bonds.
  • Take out warrants on inmates for violations of state laws. 
  • Notarize legal paperwork.
  • Train and help new hires.
  • Receive new training yearly
  • Inspect cells.

detention officer

  • Operate and maintain multiple pieces of equipment
  • Train to work as a part of a large team to accomplish an ever changing set of goals
  • Use past experiences and judgements to make decisions regarding the security of the facility
  • Use computer programs such as Microsoft Word and Excel, Spillman(facility data management), and E-mail
  • A large portion of my work day is spent keeping files up to date and organizing, scanning, and attaching documents
  • Supervize a wide variety of people from multiple cultural, religious, and ethnic backgrounds, providing equal and fair treatment to all
  • Developed language skills involving de-escalation tactics

detention officer

  • Monitored door access and security cameras to ensure the safety and security of the facility.
  • Worked in the control room and gave access to authorized personnel when they approached a door, gate or dorm.
  • Inspected the facility by making walk throughs of the indoor and outside gates regularly for security breaches, contraband. This included doing pat downs and searching cells.
  • Trained daily in 5 man team scenarios to prepare for possible riots.
  • Followed a routine schedule to take a count of all inmates in a dorm.
  • Wrote reports and maintained logs detailing any subject who entered and exited a dorm, also on detainees who received medication through out the shift.
  • Answered the facility phones and directed phone calls to appropriate units.

detention officer

  •  Processing inmates;  serving meals; transporting inmates 
  •  Receives and processes inmates into custody of institution; searches prisoners; takes charge of personal property. 
  •  Provides inmates opportunity to call attorney or relative; advises inmates on institutional rules and regulations 
  •  Patrols jail area periodically to insure security and maintain order  
  • Managed 70-110 inmates p/day and successfully controlled operations to reduce internal incidents.    

detention officer

  • Ensures the care and maintenance of quarters.
  • Records visits;checks incoming and outgoing mail.
  • Investigates critical incidents; collects evidence; makes arrests; testifies in court.
  • Perform related tasks as required.

detention officer

  • Schedule all daily runs to outlying facilities assuring all documentation is correct in order to take custody of inmates requested by the Courts.
  • Transport inmates to and from Maricopa County, in a safe manner, for court appearances within the Maricopa County Superior Court system using buses, box trucks, and vans.
  • Supervises medication is given to inmates as prescribed or directed.
  • Prepares routine records on inmates; performs general clerical duties.

detention officer

  • Processing inmates; maintaining jail security; serving meals Receives and processes inmates into custody; searches prisoners. Provides inmates opportunity to call attorney or relative; advises inmates on institutional rules and regulations.
  • Patrols jail area periodically to insure security and maintain order.
  • Transports inmates to medical.
  • Supervises inmates during meals, personal hygiene and related activities for conformance to institutional rules, regulations and procedures.
  • Escorts and safeguards inmates to cell; checks on inmates’ physical condition.
  • Count and record number of laundry in the jail.
  • Dispenses personal and cell cleaning equipment; keep record of times cell is cleaned during the day.

detention officer

  • Monitor and conduct order with multiple inmates nightly with a firm attitude.
  • Write reports on incidents that occur within the unit: fights, medical issues, etc.
  •  Work 40-80 hours a week.
  • Input new warrants and Orders to Secure Appearance in the Sheriff’s computer system and request orders from the County Attorney to secure inmates from State, Federal, and County facilities throughout the state of Arizona

detention officer

  • Executed administrative duties such as data entry and scheduling. 
  • Completed accurate and detailed incident reports and other written documentation. 
  • Monitored security control panels, cameras, and entries. Executed outer and inner perimeter facility security. 
  • Performed inmate housing assignments. Maintained safety and security of all inmates in all areas of the detention facility and when escorting outside of secure detention.
  •  Remained alert and observant for potentially dangerous situations. Performed facility and room searches. Respond quickly and appropriately to emergency situations. Ensured care, custody and control.

detention officer

  • Supervise inmates in daily activities
  • Escort inmates through the facility to court hearings/arraignments
  • Preform sight wellness checks hourly to insure the safety of the inmates
  • Maintain Safety and security of the facility
  • Control locked doors and let inmates/officers through
  • Watch security cameras
  • Respond to altercations

detention officer

  • Responsible for the direct supervision and the safety and security of all detainees. 
  • Inspected the facility regularly for security breaches, contraband, and unsanitary conditions. This included doing pat downs and searching cell blocks with in specified regulations.
  • Coordinates and monitors detainees movements, conduct counts, and provides emergency response. 
  • Served as member of special teams (C.E.R.T Team) to respond to emergencies as required. 
  • Prepares reports and maintains daily logs.

detention officer

  • Supervision of 200 inmates.
  • Maintaining a safe environment.
  • Transporting inmates to court, prison.
  • Booking inmates into the system.
  • Enforcing rules of the jail.
  • Supervision of fellow employeees.