9eafca48-693a-4c2e-8fb2-9bc9ec505cc9

Andrew Smith


Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Experienced Desktop Support Technician working as a consultant for Exxonmobil.
Provide advanced level Windows OS and Microsoft Product Support.
Advanced Hardware and Software support.
Support for all printing devices including MFD’s, Scanners and Faxes.
Provide Cisco VPN connectivity support.
Experienced in Software packaging and deployment to customer base.
IOS device support for customer base including Corporate Mail Service. 
Experienced in Multiple Windows Roll-out projects.
Provide On-Call network backup support.
Provide Emergency Response IT support for business recovery after Cyber attacks and natural disasters at company Headquarters in Houston and Dallas TX.
Skilled knowledge of ITSM ticket system for assigning Incident, Work Order and Asset Management processes.

Employment history

Apr. 2015 – Present
Bauchshire, Arkansas
Senior Desktop Engineer, Cronin-Witting

Senior Desktop Support Engineer for Exxon-Mobil IT department in Clinton NJ.
  • Provide hands on deskside support for customer base including all Desktop/Laptop/Tablet PC’s and Software issues.
  • Provide MS Office 365 and Lotus Notes Email Support.
  • Provide Cisco VPN client support.
  • Provide On site support for network Multi-Function Devices (IE:HP, Xerox) and all other printing related issues.
  • Provide Remote Desktop Support for off-site and Home Base Office customers.
  • Technical Lead for Major Windows Rollout projects.
  • Technical Contact for escalated Level 3 support issues.
  • Backup Audio Visual Support for conferences rooms and Video Conferencing.
  • On Call Backup Support for network infrastructure and related components. 
  • Member of the Cyber Emergency Response Team for Dallas and Houston TX. 

Feb. 2011 – Sep. 2011
Port Bobbitown, Oregon
Senior Desktop Engineer, Thiel-Monahan

Senior Desktop Support Engineer for Exxon-Mobil IT department in Clinton NJ.
  • Provide hands on deskside support for customer base including all Hardware and Software issues.
  • Provide MS Office 365 and Lotus Notes Email Support.
  • Provide Cisco VPN client support.
  • Provide On site support for network Multi-Function Devices (IE:HP, Xerox) and all other printing related issues.
  • Provide Remote Desktop Support for off-site and Home Base Office customers.
  • Backup Audio Visual Support for conferences rooms and Video Conferencing.
  • On Call Backup Support for network infrastructure and related components. (IE: cable and Jack connections etc.)
  • Member of the Cyber Emergency Response Team for Dallas and Houston TX. 

Apr. 2004 – Aug. 2004
Spinkafurt, Indiana
Desktop Support Technician for Exxon-Mobil IT department in Clinton NJ., Kreiger, Prosacco and Denesik

  Desktop Support Analyst for Exxon-Mobil IT department in Florham Park and Clinton NJ.
  • Provide Hands on deskside support for customer base including all Hardware and Software issues.
  • Provide MS Office Suite and Lotus Notes Email Support.
  • Provide Cisco VPN client support.
  • Provide On site support for network Multi-Function Devices (IE:HP, Xerox) and all other printing related issues.
  • Provide Remote Desktop Support for off-site and Home Base Office customers.
  • Backup Audio Visual Support for conferences rooms and Video Conferencing.
  • Technical Support for Multiple Windows Rollout projects.

May. 1989 – Jul. 1989
Martistad, Tennessee
Operation Specialist First Class, Mohr-Kling

Workstation Supervisor working in the Combat Information Center (CIC) on board 3 US Navy Ships.
USS St.Louis (LKA-116)
USS Claude V. Ricketts (DDG-5)
USS Suribachi (AE-21)
Position included: Radar Navigation, Naval Gunfire Support, Anti-Submarine Warfare, Anti-Aircraft warfare and Shipping Officer.
Member of the Nuclear Handling Team. (Secret Clearance required).

Education

Jan. 1973
High School Diploma: Electronics

  • Western Cronin – Lake Jonathanshire, Rhode Island

Skills

Windows Desktop Support
Experienced

Microsoft Certified Techician
Experienced

Level Network Support
Skillful

5179ed03-435d-4808-98e9-ef24e4814838

Andrew Smith


287 Custer Street, Hopewell, PA 00000

[email protected]

(000) 000-0000

Professional Summary

To utilize my technical skills along with network Engineer, Dialer Engineer and Server 2012 r2 for achieving the target and delivering the best performance. I would like to implement my innovative ideas, progressive experience, skills and creativity for accomplishing the projects along with significant outcome for the growth and development of your esteemed organization.

Employment history

Desktop Engineer, Howe Group. Kelleyburgh, Colorado
Nov. 2019 – Present
Presently working as Desktop Support Engineer at Competent Synergies Pvt. Ltd. I am performing various roles such are: Windows Server 2012-r2, Firewall, Dialer monitoring, Network support, router 
& switch configuration, Hardware & network related troubleshoot and other events etc.

Dialer Engineer, Sipes-Bogisich. South Tommieberg, South Dakota
Dec. 2017 – Jul. 2018
Worked as Dialer Engineer at 3GCallnet Pvt. Ltd. I performed various roles such as: Network monitoring, on Asterisk language, Dialer Support, Implementing Dialer feature ( IVR, Predictive Dialer, Manual Dialer, Text To Speech ), IP-PBX Software, Configuring Knowledge on  PRI Card, IP-Phone  GSM Gateway, FXS & FXO Gateway and other events etc.

Education

North Pennsylvania Institute, Port Emmettport, Nebraska
Bachelor of Arts, English, History, Hindi, Computer Science, Present

West Hamill, Jeantown, West Virginia
Deploma, Network, Server 2012r2, Redhat Linux, Computer Hardware, Nov. 2017

Skills

Asterisk language

Linux (CentOS)

Computer Hardware

IP-Products

Dialer Implement

Server 2012r2

Network troubleshoot

desktop engineer

  • Configuring MS-outlook, Out Look Express and Windows Mail.
  • Creating user accounts and providing user with required policies
  • Providing support to all critical Laptop users
  • Provide technical support to Junior engineers and other team members throughout the product development and implementation process.

desktop engineer

  • Worked on Backup System : Veritas .
  •  Adding and disabling the users in Active Directory.
  • Addition/Removal of new user and  assigning  NTFS & Shared rights & Permission as per the designation of the user.
  • Troubleshooting issues regarding Intranet Sites.
  • Working on Group policy object as per the IT requirement.
  • Windows updates for server as well as client side.
  • :VPN and Citrix Software configuration for UK Visitors.

desktop engineer

  • Managing Desktops, Laptops and Servers with Windows Operating System
  • Installation of device drivers & hardware components and troubleshooting on it
  • Configuring of Printer and Scanners on network
  • Troubleshooting various LAN problems and managing resources.
  • Managing and Maintaining PC’s by keep updating Antivirus & patches through Server.
  • Generation of daily/weekly reports on AV client/server update status, Risks, Scans and maintaining AV compliance.
  • Manual Patching on Windows 2003 & 2008 Servers.

desktop engineer

  • Creating User Profiles and managing the User Roles
  • Windows Administrator
  • Provide end user support level 1 and level 2
  • Provide Hardware diagnose 

desktop engineer (it)

  • Travel to schools to assist with IT support
  • Updating Software and basic troubleshooting
  • Installing School Softwares
  • Liaise and attend to vendor
  • Ad-hocs and administrative

desktop engineer

  • Build good working relationship with customers.
  • OS installation and troubleshooting Provide Hardware and Software support Installation and configuration of Network printers Image installation and management of Thinclients Communication with customers via ticketing tool. 
  • creating and managing automation of jobs
  • working on daily tickets and planned change requests

desktop engineer

  • coordinating with various teams on all escalated issues pertaining to servers,desktops,network issues etc
  • maintaining the material Inward & outward register and preparing spares inventory report
  • recording/tracking incidents and complaints and keeping end users informed about the status/progress
  • installing and updating packages by using yum

desktop engineer

  • Recording incidents,providing resolution,escalating if necessary and closing request per the established SLA.
  • All mails to be read throughly and replied to all the concerned in case of escalation.
  • obtain necessary information from users to adequately describe the request or problem reported and put it into the tracking tool
  • coordinating with vendors to provide optimum services to customer & vendor performance evaluation
  • maintaining hardware and software Inventory and follow all documentation process
  • coordinating with engineer,as well as with user for the update of the call.
  • taking the user acknowledgement before closing the ticket ID

desktop engineer

  • Install, upgrades, support and troubleshoot XP, Windows 7 and Microsoft Office 2007 and any other authorized desktop applications.
  • Install, upgrades, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment.
  • Installation, Configuration and Troubleshooting of Microsoft(Windows7 , Windows 8.1, Windows 10)
  • Managing remote location through Remote Connection Tools like Remote Desktop, Team Viewer. 

desktop engineer

  • Handling Desktop , Laptop & Printer related Hardware and Software issue.
  • installation  , Configuration and Troubleshooting of Microsoft(windows 7, windows 8.1, windows 10).
  • Managing remote location through Remote Connection Tools like Remote Desktop, Team
  • Handling Desktop , Laptop &Printer related Hardware and software issue.

desktop engineer

  • Configuring of Cisco Voip phone’s (7960 series). 
  •  Troubleshooting and Maintenance of Voip Phone.
  •  Troubleshooting issues with MS outlook 2000/2003/2007 client side.
  •  Setting of Network printers for User’s.

desktop engineer

  • : Handling all sort of Desktop Level issues on Windows 2000 / XP. 
  • : Resetting & Unlocking windows A/C through Active Directory.
  • : Application Installation and Troubleshooting.
  • Provided support to all critical Laptop users.
  • Worked on VPN and Citrix Software configuration for UK visitors.
  • Handled the LAN network of over 1500 workstations of windows.
  • Liaising with the in house IT team for escalations to UK & Glasgow.

desktop engineer

  • Work with various clients from retails, banking and pharmacy.
  • Troubleshooting of  Desktop, Laptops and servers.
  • Also handle Switches and Firewall.
  • AS A DESKTOP ENGINEER I USED TO PROVIDE THE HARDWARE AND SOFTWARE SUPPORT TO THE CLIENT  OF COMPANY.

senior desktop engineer

  • Provide hands on deskside support for customer base including all Desktop/Laptop/Tablet PC’s and Software issues.
  • Technical Lead for Major Windows Rollout projects.
  • Technical Contact for escalated Level 3 support issues.
  • On Call Backup Support for network infrastructure and related components. 

senior desktop engineer

  • Provide hands on deskside support for customer base including all Hardware and Software issues.
  • Provide MS Office 365 and Lotus Notes Email Support.
  • Provide Cisco VPN client support.
  • Provide On site support for network Multi-Function Devices (IE:HP, Xerox) and all other printing related issues.
  • Provide Remote Desktop Support for off-site and Home Base Office customers.
  • Backup Audio Visual Support for conferences rooms and Video Conferencing.
  • On Call Backup Support for network infrastructure and related components. (IE: cable and Jack connections etc.)

desktop engineer/mobile device management

  • Installation and testing of secured mobile device applications.
  • Deployment of secured mobile device to VIP users.
  • Attending to mobile device software issues with the users.
  • Addressing user tickets regarding software and hardware of Pc’s
  • Involved in Technical Refreshment of Pc’s
  • Deployment of new machines to the users
  • Installed and maintained Windows and desktop software, service packs, patches, and anti- virus updates.

desktop engineer

  • 1 st and 2 nd Level Troubleshooting
  • Software installation & Troubleshooting
  • Hardware Inventory
  • System Maintain: Software Patching etc
  • New Account/Equipment Setup
  • Liaise with vendor for external services or purchase request needed.

desktop engineer

  • Create back-ups of robot programs or parameters.
  • Handling Desktop ,Laptop & Printer related Hardware and Software issue.
  • Installation , Configuration and Troublshooting of Microsoft(Windows 7 Windows 8.1, Windows 10).
  • Managing remote location through Remote Connection Tools like Remote Desktop, Team Viewer.

desktop engineer

  • Handling more than 1000 users environment
  • Troubleshooting desktop related issues
  • Working on Tickets and daily updating on closure of tickets
  • Coordinating with network team for network related issues
  • Building new systems using ghost Image.