deputy manager Archives

Performing the Nice Servers failover in Cluster Environment for IC and Application Servers and Troubleshooting the cluster failover issue through Log Analysis.
Understanding of Integration of Nice NIM 4.1 and Nice Engage 6.10 with Cisco and AVAYA PBX.
Troubleshooting on Post Call Feedback System issue in Nice through the Log Analysis and Wireshark Traces.
Bulk Addition of Agent ids, Extensions and Supervisor in NIM 4.1/Nice Engage 6.10 For migration projects through the System Import and Export.

Managing portfolio of High Networth clients
Providing superior customer service and ensuring customer engagement
Addressing as a one point contact for all customer quries and maintaining healthy relationship with the customers
Ensuring that all the portfolio customers are complied with Re-KYC & FATCA
Acted as a backup for the Cashier (Teller)
Ensuring all the instructions taken from the customers are error free and FTR
Acted as a locker custodian and taken care to allocate the lockes to the customer as per the prescribed process

Circuit troubleshooting for packet drops, latency and slow response. Incident and Problem management for all.
Managing networks with different routing protocols like BGP, OSPF, EIGRP
Troubleshooting networks with different routing protocols like BGP, OSPF, EIGRP
Ensuring 100% compliance to SOP’s & Guidelines as well as to Excise; Narcotics & other regulatory controlling the chemicals used at manufacturing location

Meet with applicants of retail loans like housing loan, car loan, mortgage loan etc. as well as commercial loans like Term Loan, to obtain information for loan applications and to answer questions about the process.
Explain to applicants the different types of loans and credit options that are available, as well as the terms of those services.
Obtain and compile copies of loan applicants’ credit histories (through CIBIL report), corporate financial statements, assets, debts and other financial information.
Coordinate for the approval or rejection of commercial, retail, or personal loans.
Review collection reports to determine the status of collections and the amounts of outstanding balances and overdue.
Review and Renewal of credit and loan files.
Legal procedures for NPA recoveries.

As process in-charge of 320 Cu.M. MBF, ensuring the process operates efficiently, producing more specification-conforming products with zero wastage.
Establish work schedules, assignments, and production sequences to meet production goals, improve productivity and increase operating efficiency with maintain safe working environment.
Review product designs
Handling field engineers for technical support.

Acquiring new customer base through portfolio management and cross selling to existing customers to generate revenue to the bank.
Providing investment solutions to the customers
Assisted and provided information to customers on their banking related queries.
Investigated, monitored and managed accounts for suspicious activities on a daily basis and reporting fraudulent alerts and transactions
Audit alerts checking for Cash Deposits. AML & KYC updates.
Handled High Transaction checking, Dummy Account Tracking & Welcome Calling and teller transactions and maintain records.

Troubleshooting complex call recording issues for NIM 4.1/ Nice Engage 6.10.
Troubleshooting and resolving Call Archiving issues for NIM 4.1/ Nice Engage 6.10 through the System Logs and By use of Nice_Storage Center DB.
Troubleshooting of Complex Nice Screen Recording issues on NIM 4.1/ Nice Engage 6.10 through Sentinel Tool and System Logs.
Troubleshooting of complex application and database related issue in Nice NIM 4.1 and Engage 6.10.
Collection of Logs and Analyzing for Complex CTI related issue in Nice NIM 4.1 and Engage 6.10.
Understanding of different Databases in Nice for complex issue troubleshooting and Collection of required Logs for Different Servers e.g. IC ,Voip Logger, AIR, Storage Centre, Application, DB.
Creating and Managing Rules for Recording and Archiving as per retention.

Excellent ability to work in a team Environment
Strong team leadership abilities
Experience testing IP-based networks and troubleshooting
Ability to redesign systems based on needs

Audit and Assurance Service
Certification under fiscal laws
Assignment related to Issue of securites (QIB)
Export related all banking tasks, SWIFT operating, EDF related all task.

Hdfc Bank is leading in all sectors of banking division especially in Accounts,Assets and TPP products.
Servicing Portfolio Customer and taking care of their service needs and generating Business with them according to their risk appetitive.
Taking care of Welcome Desk profile to handle all customer queries and service needs to each and every customers.
Taking care of Deliverable’s, stocks of all types of Kits relates to Casa sector.Taking care of Inward/outward entry of posts and other stocks which relates to Casa.
Welcome Calling to each NTB (new to bank) customer about Kit deliverables and also promoting of cross sell of other products which is to make customer that our Bank as Primary.

Looking after the smooth functioning of all the verticals under Supply Chain Operations with direct report to Head – Supply Chain
Planning & Strategy w.r.t. budgeting, efficiency improvement; risk mitigation; safety enhancement & cost saving for Commercials-Supply Chain
Contract Management – Service Contracts for manufacturing location
Handling of Audits from Supply Chain Operations purview
MRO Procurement – Accountable for cost saving; risk mitigation; 100% OTOB delivery & Inventory management
Analysis of Supply Chain KPI’s; MIS; Presentations & Recommendations for performance improvement of supply chain operations
Identifying and Implementing automation & digital projects across supply chain verticals from scratch to end for efficiency improvement, cost reduction & safety enhancement

Part of support team which is handling more than 1000 Hotels of Hilton
Update the fault tickets as per the troubleshooting progress using Remedy and notify the customer periodicallyAbout the same till the fault is resolved
Handling Interface and tunnel alarms by monitoring tool SMARTs.
Managing CISCO routers of series 800, 1800, 2800 and more.
Troubleshooting and Managing ISDN, ADSL, Leased and MPLS links for different customers.
Working with ticketing tools like Remedy, Performance Management tools like Vital Suite, ConfiguratioManagement tools like Voyence etc.
Fault management at Provider (Carriers such as BT, Global Crossing, and Cable & Wireless etc).

Wrote small code segments for various client projects and executed them to make the programs deliver expected outputs
Modified existing programs by writing appropriate C modules to add new functionalities in software to enhance the product as per client requirements
Expertise in debugging programs, understand the cause of error and correct them with appropriate syntax
Working under the supervision of senior developers to write codes for different projects as well as developing documentation for the software
Coordinating with the testing team for initial tests and making changes in software applications as needed
Expert knowledge of Routers, firewall, routing protocols and Switches
Graphics designing in Corel Draw

Currently working in Loan against Securities(LAS) and Gold Loan department as underwriter and managing PAN India cases for both the products.
Credit appraisal of loan applicants within defined policy guidelines & accordingly recommending them for the approval to higher authority.
Assessing creditworthiness of the potential customer by studying financial history basis documents submitted, market information,Telephonic PD or credit visit and due diligence.
Constantly reviewing the existing policies and providing feedback for efficient business.
Handling more than 30 sales manager and giving TAT on regular basis.
Also worked in personal loan department for more than a year for Mumbai, Delhi, Chandigarh and Ludhiana locations.

Managing smooth working of latest application i.e workfusion and focusing on improving of the application to minimize the TAT,Efforts of manpower and ensuring account opening of customers with first time right concept.
Scrutiny of CASA and Demat forms for account opening.
Ensuring that Account opening TAT is maintained.
Providing resolutions to Branch queries.
Analyzing suspicious transaction report for each customer before opening an account.

Audit Rectification for Demat, Lockers, Account Closure, Block unblock accounts, Undelivered Welcome Kits.
Sourcing of New to Bank Accounts across counter, and client visit
Cross sell products for Revenue generation at Branch level.
Establish and maintain relationships with individual or business client or provide assistance with problems customers may encounter.

Daily Retail Branch Banking Operations :
Lockers, Cash, RTGS, NEFT, Account Closures.
Locker Allotment, Closure, Rent recovery.
Death Claim Process & Settlement.
Welcome Calling on Newly accounts.
Demat Authorisation & Forms Checks.
Daily Tally and Managing Deliverables.

Part of Business Intelligence team, analyzing a portfolio of 818+ Crore for Micro finance, Micro enterprise, Secured enterprise loans at PAN India level
Experience of team management, Led a team of 5 members and ensured achievement of targets for the team at Branch level
Working with COO and other senior management to execute business development decisions
Gaining knowledge and , performance analysis, and delegation of work. Evaluate work output, devise performance enhancement processes and KPI reports
Executed business decisions of top management in assigned capacity at each branch
Coordinating with field staff to smoothen operational functioning
Monitoring trends in business as a measure of risk management

Operation , Maintenance and Security of Linux and /solaris servers in ISP data center
Operation & Maintenance of DNS systems,
Operation and Maintenance of Broadband billing systems,generation of billing data and handling of customer queries related to billing.
Operation and Maintenance of Email systems, Operation and Maintenance of MTNL Mumbai Webserver,
Operation and Maintenance of SAN storage,
Operation and maintenance of Hardware firewalls of ISp
Resolving ISP customer complaints related to Email/DNS service

Establish and maintain relationships with automobile dealers,individual or business customers or provide assistance with problems these customers may encounter.
Also lead a team of collection staff to ensure the collections department is efficient.
Initiated a series of marketing campaigns including email, print, digital, outdoor and social media analysis, Crafted concept and content for journal ads, direct mail campaigns and blogs.
Outreach to international educationists and schools to attend the “Great League of Institutes 2018”.

Handled end to end operations for Forbes India Marquee- Great Indian Institutes, Great Indian Schools and Great Indian Pre schools over a the span of 18 months, Including liasoning with the Forbes India team and activating digital marketing campaigns.
Worked closely with multi-national media organizations like Network 18, Republic TV, India Today.
Handled client servicing and in house pre- production to post production and was the Point of Contact for everything related to TV Series ( Branding+Packaging)
End to End Coordination for event at House of Commons, London (Parliament of London).
Worked closely with the product manager and content team in shortlisting, reaching out and scheduling the shoots of industry experts for an upcoming web-series.
Establish operation strategy in the team for improving a smooth process of execution for various products.
Increased followers on social media by 500% on average, resulting in increased sales via the digital platforms through a significant increase in brand awareness

Performance management reporting including insightful commentary on variances and business performance.
What – if and scenario analysis.
Data collection to support decision making by BU team.
Other adhoc data and report requests.
Participate in COE monthly management committee meetings as part of the on-going governance structure to track initiatives progress, change requests, policy changes and overall COE performance.
Create / generate Finance reports.

Gathering data and observations made after sufficient trial and prepare process sheet for each process.
Maintaining required manpower versatility, flexibility and multi-skiling capabilities within team.
Managing NPD, engineering and tooling dept with 2 supervisors, 3 NTTF trainee, 2 GET’s, and 3 temp workman for all activities.
Installation of ESRI stack of software; ArcGIS Desktop, ArcGIS Server, ArcFm Desktop, ArcFm Server, ArcSDE Installation and performance optimization, Web service Configuration.

IT Infrastructure Management, Data Center Management, Servers, Storages, Network Management.
IT Infrastructure management for five interconnected offices for R-APDRP program (Re-structured Acceleration Power Development & Reform Program)
Build a level 3 data center based on international best practices for hosting online GIS services
Managed Blade and Rack servers connected with a large San storage
Team Management, handling problems with team members about network management, server management.
Successfully deployed Development & Production environment in MSEDCL Data Center.
Server Configuration & S/w Installation for R-APDRP Solution which includes

Installation,commissioning & Maintenance of LPG Plant equipment & facilities
To generate all notifications in relation to accidents suffered by residents, staff or visitors in line with the requirements of CQC
Prepare cost sheet, BOM and routing in infor LN.
Coordinating for pilot production with production team

Working on new Enquiry/ NPD project as per design input form received from marketing.
Conducting NPD meeting with CFT by video conference (weekly).
Reviewing NPD development drawing.
Finalizing present / new processes of NPD by brainstorming with relevant team.
Designing T0/T1 concept tool / fixture / mold / grinding wheel / grinding belt for all processes.
Make arrangements for T0/T1 concept tool / fixture / mold / grinding wheel / grinding belt for all processes inhouse / through purchase requisition route. Take trials.
Design and development of low cost automation for new products as well as process improvement.

Currently posted as Office Head at Aviation Fuel Depot, Bhairahawa
Project Manager for Integrated Online Computerized (ERP cum MIS) System for the computerization of all the activities of the organizations Head Office, Fuel Depots, Aviation Fuel Depots and Branch Offices. Platform used C# .NET and Oracle Database
Preparation of Tender Documents(Specifications) for Procurement of Computers and Related Peripherals
Monitoring and Controlling of the entire Computer Network, Hardware and Software of the organization from the Central Level.

Handled End to end HR Life-cycle:- Recruitment, employee development, customer management, employee retention, training needs, grievance handling, service awards, ASR cycle, competency management & exit interviews
Sourcing the best talent for functions viz Trading, Sales, Project Management, Administration, Legal & finance
To supervise all aspects of catering in the Home to ensure that required standards of Food Hygiene are achieved
Lead for infection prevention and control

Co-ordinating with the branches and assisting in solving their queries.
Submitting various statutory reports to RBI on monthly basis.
Looking after the overall assets of the units, their writing off and purchase orders.
Daily submission of various reports to Regional Processing Centre by EOD.

Processing of ATM fit, Issuable and soiled notes on daily basis along with maximum utilisation of machines.
Timely bill payment of third party vendors and timely reversal of petty cash.
Looking after the overall admin work related to the unit.
Managing the CIT vehicles on daily basis.

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