deputy manager Archives

Responsible for enhancing the existing relationship value
Strict adherence to the compliance for process flows & operational guidelines
Required a thorough understanding of regulatory requirements pertaining to various facilities and transactions
Adequate knowledge in processing FD opening/ closure/ renewal requests, lien marking, reversal of charges, loan disbursement
Handling queries through FCRM (Finance Customer Relationship Management) and mail
Ensuring the transaction are processed within the standard TAT

Handled Outsourcing of candidates to various corporates.
Key Account Management, and Business Development
Recruitment as per the client profile.
Processing of Appointment Letters and other joining formalities like bank A/c opening, etc.
Maintenance of Attendance, Salary Computation, Billing, Collection, Salary Disbursement.
Maintenance of Statutory related issues like PF, ESIC, Professional Tax, and Service Tax.
Handling Severance, Full & Final Settlements, etc.

Worked as a representative from Electrical Dept. along with project management team to devise accelerated timeline for Implementation of Reverse parking alert system.
Worked along with project management for implementation of BSVI projects on an accelerated timeline
Responsible for Interface with CAD team members to maintain consistency and compatibility with other CAD flows and infrastructure.
Responsible for preparing Electrical reliability road-map framework across all platforms.

Supervised three (3) legal assistants
Search for and examine public and other legal records to write opinions
Studied all aspects of quasi-judicial bodies to determine ramifications for cases.
Reviewed documents for Investments/Securities class action suits.
Presented and summarized cases to both judges and juries.
Conducted legal research and facts investigation for case litigation.
Drafted and amended complaints.

Training and development of new staff members.
Handling of customer complaints and queries.
Appointed as Committee Member from Mahindra for drafting AIS 145 regulation (Reverse parking alert system) along with ARAI (Automotive Research Association of India)
Responsible for Implementation of Reverse parking alert system in all Mahindra commercial vehicle platforms

Joined as a GET (Graduate Engineer Trainee) and currently working as Deputy Manager in Electrical Dept.
Responsible for Development of electronics components and handling multiple projects.
Delivered 13T project as a CFT in the period of 2014-2017
Delivered 5-7T BSIV project as a CFT in the period of 2015-2018
Developed Instrument Cluster for 5-7T BSVI Platform
Developed Bluetooth & Smartphone based remote diagnostics (methodology devised from driver-owner concept)
Responsible for leading the technical discussions with the vendors for development of respective components.

Synchronizing with NRI’s in investment products & mobilization of the deposits
Managing NRI Portfolio and suggesting them the best suitable Products
RECRUITMENTlTRAINING AND COACHING
TEAM MANAGEMENT

Synchronizing with the clients for building relationships, increasing the Portfolio and cross-selling of the Fee Products
Accountable for Branch operations and cross-selling Third Party Products
Analysis & Strategic Planning of Business Intelligence Reports
Supervised Inward, Outward Remittances and FOREX dealings

Reviewed and evaluated requests from engineers, managers, and technicians for system modifications.
Prepared purchase requisitions for computer hardware and software, networking and telecommunications equipment, test equipment, cabling, and tools.
Kept abreast of changes in industry practices and emerging telecommunications technology by reviewing current literature, talking with colleagues, participating in educational programs, attending meetings or workshops, and participating in professional organizations or conferences.
Administering current account operations, customer escalations and asset Business of the Branch

Management of staff and shift schedule.
Providing customer service for and handle the payments of hundreds of customers daily.
Maintaining and restocking inventory.
Ordering adequate amounts of stock for various departments of the store.
Administrative responsibilities including updating sales and productivity spreadsheets.
Balance of tills and safe at close of business day.
Handling of cash and EFTPOS deposits.

A copy of the SWIFT is shared with the same teams on receipt of the same by the SPOC.
The F&A team then knocks off the entries in the books of the concerned branches.
Ensure to achieve customer satisfaction with high-quality service
Responsible for updating daily reports to the manager

Resolve customer complaints regarding design, sales and service.
Ensured that the project is completed ahead of time, or on time.
The payments team NETS OFF the Sales against the refunds/surrenders & makes a payment of the balance amount.
The communication from HCL payment team informing the initiation of remittance needs to be shared with the Card Team (Mumbai) & the Finance & Accounts Team (WFL).

First point of contact for customer queries
Handled sales
Cascade process knowledge and updates to team
Entity wise Covering letter along with WFL NOSTRO details are shared for the remittance.

GEOGRAPHY MAPPING.
SOURCE RELATIONSHIP MANAGEMENT
AUDIT – RELATIONSHIP / COACHING CALLS
CHANNEL PARTNER RECRUITMENTl
TEAM HUDDLEl
WEEKLY TEAM REVIEW
HSPL HUB CO-ORDINATION

Handled PAN India Reliance projects in VAS.
Worked closely with software development and testing team members to design and develop robust IVR solutions to meet client requirements for functionality, scalability and performance
These EDI files contains all details , without any segregation of entity or currency .
All receiving a confirmation from the HCL Payments team on the correctness of the MIS, the SPOC sends the Payments Sheet with details of entity wise & currency wise details .

Handling day to day transactions like NETF, RTGS, Transfer, CMS, Clearing etc.
Look after KYC, CDD,AML etc.
Between Fri-Wed , all requests received & executed must find its place in the EDI along all details ( Sales & encashment/refund)
Every Thursday the completed EDI files ( Sales & Encashment/refund) is shared with the HCL Payments team for verification- A secondary check is required at a central level to ensure correctness of the MIS.

Write, update, and maintain computer programs or software packages to handle various hardware and development of Graphical User Interface.
Conduct trial runs of programs and software applications at customer-end to be sure they will produce the desired output
Improving the operational systems, processes and policies in support of organizational mission – support better management reporting, information flow and management, business process and organization planning.
On a daily basis the SPOC confirms to the HO team the total no of requests received & total no of transactions executed.

Analyzing and Planning of resources required for the execution of Activities.
Direct the staff and workmen in order to perform the Works according to their skills and abilities.
Instructing the workmen and staff for executing Piling activities, in marine mode, at various cut-off levels.
Maintaining EWS tracker to control shrinkage

Handling Finacle Core Banking Operations
Involved in Finacle system implementation for Retail/ Institutional (Corporate) Banking unit which includes analysis of Business requirements to convert them to system specifications
Handling Finacle designing process, workflow, and new implementation
Supervising CASA targets of Branch and providing
Plan, direct, or coordinate the activities of workers in branches, offices, or departments of establishments, such as branch banks, brokerage firms, risk and insurance departments, or credit departments. timely solutions to the Assets and Privilege Clients
First Point Resolution (FPR) of the Branch
Supervise Privilege Banker Desk for Privilege Customers

Worked as Faculty in IT Subjects like Network Administration, Systems Administration, Oracle, PHP, MySql and Operating Systems like RedHat Linux, Windows.
Imparted Training to participants from other Indian PSUs and also overseas under Indian Technical and Economic Cooperation (ITEC) Programme.
Implemented ERP system for training management in training center after requirement analysis, tendering process to finalize the vendor and complete implementation tilll migrating all the manual procedure to online.
Implementation of Document Management System,
Implementation of Automatic RFID Library Management system

Track & monitor RBI complaints related to EMI card renewal fee project; develop insights & process improvements to minimize them.
Successful implementation of Bajaj Allianz General Insurance(BAGIC) project, which enabled EMI card holders to purchase GI policies online using BFL EMI cards
Worked closely with the Operation team and marketing team on the Card Architecture process; worked on creating content both online and offline for the same
Personally coach, train and mentor direct subordinates and provide career development opportunities through quality and training management

To examine potential areas for Service Improvement and raise proposals with the reporting Manager
Ensure adequate resource planning to cover routine staffing, leave and employee turnover
Develop a culture of consistent, timely feedback to all employee, and ensure all employee receive face to face performance reviews regularly
Driven EMI card Renewal fee project – responsible for process creation, product policy,base segmentation, campaign management, compliance, handling customer complaints

Collaborate with other departments to integrate logistics with business systems or processes,
Analyze impact on, and risk to, essential business functions or information systems to identify acceptable recovery time periods and resource requirements, order management, accounting, or shipping.
Assessment of supplier to receive right quality with right priced product.
successfully extended recruiting to agencies and social media

I am handling the work of a team. From receiving a request to successfully closure of the same, solving the queries of customer over call and mails, forwarding customers queries to branches, Create and send EDI & refund payment file to HCL on daily basis, update the request on portal on daily basis to ensure the payment.
Automated mail from HCL (TAS) reaches a central mailing system at WFL- a copy of the same reaches the Implant at Noida.
The Central Co-ordinator (SPOC) forwards the details to the respective branch for executing the service request.
Details from the TAS is inputted into the EDI file on receipt of the request.
The Implant uploads the details on the Corporate portal of WFL & generates an Order no- uniform selling and buying rates to be published by 11.00am to WFL branches handling HCL
Branch servicing the client picks this Order no & inputs the Invoice no after the bill is raised- Any change in location /postponement needs to be informed to the Implant for necessary modification in the corporate portal
Branch shares the Card no with the Card Processing Team & shares a copy with the SPOC – this data completes the details required for the EDI file-To courier original bills to NOIDA BRANCH the same

Display
Answer customers’ questions, and provide information on procedures or policies.residential properties to clients and explain their features.
managed and controlled the daily operation of the project teams
increased the business visibility for customers from Mainz to Frankfurt via SEO Marketing

Currently responsible for NBIOT Devices application development and functional testing.
End to end testing with NBIOT platform and Application server.
Responsible for execution of devices testing such as chipset validation,IOT,Service Testing and Functional testing.
Responsible for Automating the test procedure for devices testing in lab with help of iTest tool, UFT, SeeTest Automation Tools.

There used to be active participation in the monthly review meetings and reports analysis on the weekly basis.
Maintaining the shift statistics to ensure the operational efficiency and achieving group targets.
Determine the training needs of employees and conduct suitable training programs to enhance their operational efficiency leading to increased productivity.
Managing the team R&R’s and Monthly and targeted incentives to drive the great working environment.
Managing the customer Excellence and process excellence in providing good intensive training and organizational needs.
Lead, direct and manage the inbound and outbound operations to ensure that the operations staffs executives service level agreements and customer standards are above the par.
Utilize superior communication skills to motivate the staff and develop effective working environment with peers, executives and clients.

Working with various products including equities, bonds, options, futures
Performing month-end close processes/financial statement preparation
Analyzing fund performance on a daily and monthly basis and calculation of NAV
Meeting expectations of fund participants, adhering to deadlines
Reconciling the funds positions/securities to outside sources
Posting accounting entries for portfolio management service (PMS) and Alternate investment fund (AIF)
Prepare for and respond to regulatory inquiries.

Worked as a System Analyst with HDFC Bank, Mumbai for 14 months.
Within this period, have got an experience in Unix, SQL, PL/SQL, Weblogic and successfully handled the Private Banking application of the bank.
Coordinated users’ requirements and provided technical support.
Dealt with vendors and different teams to understand the users’ issues and worked accordingly.
Added and managed new functionalities to the existing system.
Analyzed data performance and implemented changes necessary to improve execution time and the turn-around time.
Helped in timely audits for the bank

Part of the launch team with key focus on research, system development, portfolio management and revenue generating projects
Successfully identified the initial categories for business through primary and secondary research
Identified partners which had a strategic fit with our business and initiated collaborations talks
Liaised with the Risk team to help determine the risk rules and risk bands which were instrumental in policy creation
In depth study of the Bajaj EMI card portfolio for opportunity sizing,identifying process gaps and implementing interventions in the new business
Liaised with the IT team to work on system development of the EDC POS machines& Web POS to include the functionality of product financing and invoice financing through Bajaj EMI card
Liaised with Banking team to activate instant registration of NACH mandates which helped in scaling up business for REMI and increased the Authorization rate

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deputy manager, retail emi cards