28b8fa57-33bc-4741-a9e5-4c1048fdc5ef

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Working at Home Depot as a regular associate and a Department Supervisor has giving me selling traits and a culture to help customer making sure their experience is the best they have. This will make me able to help customers in your company on questions to make sure their experience with me representing your company makes that customer wants to comeback each time. Starting out in the lumber department as a Supervisor gave me traits of great customer service, being able to solve customer problem in choosing he right lumber. I think I will be a great asset to your company because of the experience that the Home Depot has given me.

Employment history

Department Supervisor, Smith-Berge. East Zofiabury, Alaska
Mar. 2017 – Present
  • While leading the lumber, paint, flooring, plumbing, and currently Tool Rental departments at Home Depot has given me qualities and traits that makes me able to work with contractors and individual employees.
  • Being a Department Supervisor I had 1-6 employees I would supervise and manage their daily task.
  • Beginning as the Department Supervisor of lumber gave me the experience  to speak and explain different lumber products allowing me sell to DIY and contractor customers. 
  • Currently as the Department Supervisor of Tool Rental currently I oversee the everyday operations of expense accounts and the maintenance of my fleet tools and customer repairs.   

Front Line Employee, VonRueden, Jaskolski and Quigley. Carolachester, Florida
Feb. 2014 – Mar. 2014
  • Maintain sanitation, health, and safety standards in work areas.
  • Clean food preparation areas, cooking surfaces, and utensils.
  • Verify that prepared food meets requirements for quality and quantity.
  • Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.
  • Take food and drink orders and receive payment from customers.
  • Clean, stock, and restock workstations and display cases.
  • Wash, cut, and prepare foods designated for cooking.

Education

North Alabama University, Bradleyville, West Virginia
High School Diploma, Nov. 2013

Skills

MS Word
Experienced

MS Excel
Experienced

Public Speaking
Experienced

HMTL
Skillful

MS PowerPoint
Experienced

3b745146-dfd5-4adc-a890-409c2c27749f

Andrew Smith


287 Custer Street, Hopewell, PA 00000

[email protected]

(000) 000-0000

Professional Summary

College student currently attending Pikes Peak Community college for an associates in general studies.  Worked three years in retail as a stocker, cashier and department manager.  Also have experience in editing and videoing weddings.  Computer literate and motivated individual who works well both alone and with others.

Employment history

Department Supervisor, Donnelly, Kub and Weissnat. New Luciofort, Oregon
Jul. 2014 – Oct. 2014
  • Use computers to produce signage.
  • Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor.
  • Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion.
  • Supervise two employees.

Cashier/Floor Associate, Sanford Inc. Barrowsfurt, Texas
Oct. 2013 – Nov. 2013
  • Run a cash register.
  • Politely greet and check out customers.
  • Stock the meat department.
  • Dispose of expired product.

Education

Eastern Mertz, North Eliciaberg, Washington
Associates of General Studies

West Abernathy Institute, Port Luciuston, Alaska
High School Diploma, Mar. 2011

Skills

Interpersonal Communication

Computer Literacy

Videography

Employee Supervision

department supervisor

  • Interview job applicants to obtain information on work history, training, education, and job skills.
  • Lift equipment operator; Order Picker, Reach Truck and sitdown forklifts
  • Pro Supervisor of the Year 2016
  • #1 in District Customer Satisfaction, 2015 and 2016

department supervisor

  • Roster organisation  
  • Training and development on a day to day basis
  • Assisting customers with difficult enquiries normally not encountered on day to day business
  • Working alongside higher management to ensure daily operations and KPI’s are met
  • Communicating and collaborating with staff from other departments to achieve customer satisfaction and desired outcomes

department supervisor/sales associate

  • General sales associate in multiple departments including Garden, Electrical, Floor and Wall and Paint.  Partnering with customers to ensure they receive first class service, finding the product they need and helping to resolve any issues they may have with their current home improvement project.
  • Inventory Management associate responsible for executing price changes, making pack-down work lists, ordering inventory and managing open tubs for incoming orders to maintain proper inventory balances in 5 different departments.
  •  Department Supervisor for Floor and Wall Department overseeing the successful operation of the department, training and supervision of department associates and partnering with neighboring departments to ensure coverage of sales floor as well a managing inventory levels.
  • Delegate duties as necessary to staff members.

department supervisor

  • Reach Truck Certified
  • Slip Certified
  • InFocus Captain
  • VOA Committee 

department supervisor

  • Supervise 3 departments, Lead, Winding, and the Taping department.
  •  Build sample product (current transformer) and tested before completing job order.  
  • Assist Engineer and production manager.
  • Quality check.
  • Trainer.
  • Maintaining and Repairing CNC machine.
  • CNC operator and machinist. 

department supervisor

  • Coached and led direct to deliver superior customer service when assisting customers, answering questions, special product ordering and monitor daily schedules to ensure adequate coverage. 
  • Exceeded department metrics and goals by project forecasting at store level.
  • Supported customer service associates with project needs and recommendations while ensuring the overall environment is appealing and safe. Train, coach, and provide performance reviews for associates. 
  • Key carrier

department supervisor

  • Drive excellent customer service and sales
  • Coordinate lead events
  • Build teams with a strong customer focus
  • Develop associates 
  • Create a positive work environment
  • Drive safety
  • Qualify customers for In- Home Services

department supervisor

  • Maintain metrics, reports, process documentation, customer service logs, training, and safety records.
  • Collaborate with other departments to integrate logistics with business systems and processes, such as order management, accounting, and shipping.
  • Supervise the work of records specialists, censure analyst, and videotape operators.
  • Resolve problems concerning transportation, logistics systems, imports and exports, and customer issues.
  • Negotiate with suppliers and customers to improve supply chain efficiency and sustainability.
  • Negotiate transportation rates and services.
  • Create policies and procedures for logistics activities.

department supervisor

  • Orchestrate product and display changes to accommodate seasonal holidays, weather, and customer demand.
  • Delegate and prioritize assignments, and provide feedback to promote leadership development.
  • Teach, Coach and train associates in order to develop and grow sales and service programs.
  • Coordinate activities involving sales of products and services in order to stay In Stock.

department supervisor

  • Supervise the activities of workers engaged in receiving, selling, storing, testing, and shipping products or materials. 
  • Managed a team of 15 sales floor professionals.
  • Morning and nightly counts of cash register tills.
  • Engage and assist customers.

department supervisor

  • Stock shelves with products to maintain department standards.
  • Update department configurations utilizing planograms.
  • Phone Services
  • Project managment 

department supervisor

  •  Assign associates to specific duties
  • Exhibits behaviors that support the company’s mission and core values. Participates in continuous improvement  initiatives by suggesting changes including but not limited to operational procedures, productivity standards and efficiencies ,customer satisfaction, safety, working conditions and quality standards.
  • Act as role model demonstrating the importance of high quality standards, accuracy and adhering to strict safety and loading standards necessary for store delivery satisfaction. 
  • Create and maintain high quality work environment so associates are motivated to perform at their highest level. 

department supervisor

  • Furniture Supervisor
  • Apparel Supervisor
  • Registry Supervisor
  • Cash office/Money room
  • Booking Appoinments
  • Omnichannel
  • Event prepartions 

department supervisor

  • While leading the lumber, paint, flooring, plumbing, and currently Tool Rental departments at Home Depot has given me qualities and traits that makes me able to work with contractors and individual employees.
  • Being a Department Supervisor I had 1-6 employees I would supervise and manage their daily task.
  • Beginning as the Department Supervisor of lumber gave me the experience  to speak and explain different lumber products allowing me sell to DIY and contractor customers. 
  • Currently as the Department Supervisor of Tool Rental currently I oversee the everyday operations of expense accounts and the maintenance of my fleet tools and customer repairs.   

department supervisor

  • Supervision and coordination of clean-up employees.
  • Organize and coordinate work activities of the department with the maintenance department,  ranging  from technical issues to operational issues.
  • Resolves work problems and recommend work actions to improve operational efficiency.
  • Trains employees in job duties and safety around the mill.
  • Possess first aid ticket t be able to respond to first aid treatment.
  • Enlighten employees on their right to refuse unsafe job in a unionized work force.
  • Recommend personnel actions like hiring , job duties changes, special training ( forklift and man lift training) and promotion.

department supervisor

  • Implement policies, procedures and service standards in conjunction with senior management.
  • Resolve customer complaints or answer customer questions.
  • Prepare and issue work schedules, deadlines and work lists for associates.
  • Consult with senior managers or other personnel to resolve problems in area such as equipment performance or work schedules.

department supervisor

  • Direct management of department product and programs.
  • Direct supervisor of multiple associates, maintaining hours and product availability.
  • Responsible for base line sales, and associate coverage/schedule to cover customer service needs.
  • Accommodating customers needs on day to day, individual case basis.

department supervisor

  • Drive heavy lift machinery when necessary to unload or load.
  • Provide excellent customer service in order to make a positive shopping experience and increase customers return rate.
  • Gather department numbers (sales) and present them to the store manager on weekly meeting.
  • make sure merchandise locations are accurate and inventory numbers are correct, and order if needed.

department supervisor

  • Create worklists for engagement with associates in my departments. 
  • Complete time sensitive tasks with accuracy and attention to detail. 
  • Provide feedback and input to Assistant Manager on development of department initiatives and plans.
  • Provide input and assistance to Assistant Manager in motivating, evaluating, coaching and counseling associates.

department supervisor (w/keys)

  • Performs daily walk of department
  • Promotes store sales and profit goals
  • Conduct selling skills training, customer service and product knowledge training for all department associates.
  • Trains all associates on merchandising standards
  • Exhibit an ownership attitude by promoting partnerships with store management.
  • Deliver excellence in customer services, including decision making/problem solving skills for service recovery.
  • Conduct training for administrative procedures

department supervisor

  • Manage on hand accuracy and shrink.
  • Manage daily cycle counts.
  • Delegate tasks to appropriate associates.
  • Coach teach and train staff.

department supervisor

  • Practice The Big 3: Customer Service, Store Appearance and Out of Stocks
  • Support fellow departments or be a back up to departments when their is a influx of customers by learning vital roles within The Home Depot.
  • Demonstrate or explain products, methods, or services to help  customers understand the products they’re purchasing  or using
  • Keep areas neat while working and return items to correct locations throughout the working day.

department supervisor

  • Monitored the daily activities of multiple customer support teams.
  • Interviewed, hired and trained new quality customer service representatives.
  • Followed through on all critical inter-departmental escalations to increase customer retention rates.
  • Conducted annual employee assessments of direct reports based on performance.
  • Coach, develop and engage direct reports to ensure they can meet expectations and take action as appropriate when performance does not meet expectations.

department supervisor

  • Implement policies, procedures, and service standards in conjunction with senior management.
  • Provide associates with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Assist customers with questions regarding products across the store.
  • Train or instruct associates in job duties or company policies or arrange for training to be provided.
  • Discuss job performance problems with associates to identify causes and issues and to work on resolving problems.
  • Prepare and issue work schedules, deadlines, and work lists for associates.
  • Consult with senior managers or other personnel to resolve problems in areas such as equipment performance, or work schedules.

department supervisor

  • Supervised specialty departments and acted as open and closing manager.
  • Created visually appealing display window to capture the customers interests. 
  • Analyzed sales trends and ordered needed stock for three departments. 
  • Trained new hires and coached to store initiatives. Drove sales through product knowledge. 

department supervisor

  • Develop ideas or plans for merchandise display.
  • Orchestrate merchandise placement and displays to accommodate seasonal holidays, weather, and customer demand to promote sales.
  • Assign tasks and provide feedback to advocate growth and knowledge in the workplace
  • Write and record orders for merchandise or enter orders into computers.Resolve customer complaints or answer customers’ questions regarding policies and procedures.