• Food cost management
• Training people 
• Making sure we are selling the best quality food
• Food safety checkup

• Responsible for the daily operations of the Tucson location which provided customer services, trouble shooting, sales and billing inquiries.
• Provided leadership, guidance coaching and motivation to 6 supervisors and 6 team leads, with a department of 70 agents.
• Provided mentoring to the supervisor team to foster employee professional development.
• Established policies and procedures. 
• Managed, directed and controlled all activities related to resources such as headcount, training and development.
• Developed relationships with other departments to ensure we had the resources necessary to provide our customers with the best experience.
• Conducted coach the coach sessions.

• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Assisted co-workers with complex transactions such as WIC and Tax Exempt.
• Recruiting and training new staff 
• Receive and unload store merchandise 

• Responsible for employee schedules 
• Ensure first class customer service
• Supervise retail sales associates 
• Manage store operations 
• Evaluate effectiveness of pricing tools 
• Plan displays, sales, and promotions
• Determine quantity and price for all products

• began as sales associate in costume jewelry
• promoted to department manager 3 months later
• ensured markdowns were completed on time
• worked with ASM on inventory and visual presentation

• stocking shelves with products and organising stock areas.
• schedule crew roster, training and staff meetings .
• Coordinate work teams and maintain employee relations.
• Maintain store safety and security, and monitor food safety programs.
• Contribute to workplace innovation and develop innovative ideas at work.
• Provide training through instructions and demonstration of work skills
• Organise personal work priorities and development.

• Started as a cashier at age 17 and was promoted to Shift Leader one year later.
• Promoted from Shift Leader to Department Manager after another year.
• Completed sales using Point of Sales System.
• Train new employees in sales, customer service, and procedures.
• Resolve customer complaints and answer customers’ questions.
• Learned to cut costs due to high labor.
• Oversee daily sales operation of over 50 employees.

• Complete orders.
• Communicate with vendors.
• Stock shelves and rotate perishables.
• Provide positive customer service.

• Managed two departments (menswear and housewares), which involved responsibility for the training and customer service quality of my team as well as management and interpretation of sales reports. 
• With no dedicated operations manager, I took on a large amount of clerical and administrative tasks such as payroll, ordering of supplies and other logistical duties. 
• This was a very fast paced retail environment which allowed me to grow in many areas including how I deal with customer concerns and frustrations. 
• Hitting targets and implementing strategies to improve sales.

• Supervise the activities of workers engaged in stocking, cleaning, and maintaining inventory
• Shrink reduction
• Prepare department work schedules
• Managing staff as needed

• Led associates in execution of business routines.
• Prepare or review specifications or orders for the purchase of display products, ensuring that proper features are present and that items conform to health and safety standards.
• Planning and preparation of sales flow in relation to local and seasonal events.
• Engaging with customers and ensuring quality support and assistance.
• Assisting other departments that fall short of company goals and aid other managers in their execution of routines.

• Managing a team of 4-12
• Sales, targets and KPI
• Set up sales 
• Training and Developing

• Supervise the activities of workers engaged in stocking products. 
• Fix and address issues with items stocked in the wrong area. 
• Manage backroom inventory by properly placing items on shelves and building displays. 
• Fix out of stock areas by ensuring accurate counts of items and placing orders. 
• Fix and address issues with areas that are not priced or incorrectly price. 
• Happily assist customers find items, reach them, give the accurate price and thank the customer. 

• Consistently in the top 10% of all sales people in the company
• Consistently achieved bonus levels of department efficiency and production
• Consistently received bonuses for top 20 in sales quality (accessory percentage on sales) 
• Other duties Included:Achieving personal sales targets set by the company and store management
• Made certain that all department goals are reached
• Ensured that all sales staff in the Audio/Visual department were reaching personal targets
• Running sales meetings with all departments to go over daily/weekly plans and goals

• Managed operations ,staff,and business results of the store as department manager,handled all major categories like Men’s,ladies,kids and house hold.
• Implementing of standard operating procedures at store level.
• Analysis and Reporting.
• Planning and Organizing
• Achieved sales targets set each month by senior management team.
• Ensured that each customers visit to the store meets or exceeds expectations with regards to quality service and cleanliness.
• Led the team of highly motivated and productive staff able to meet customers expectations.

• Dealing directly with customers who require feedback from their service.
• Responsible for store-wide standards in service, McCafé, profit, building sales & internal communications.
• Hosting employee meetings and representing store in interstate conferences. 
• Working within store upper-management, and leading a team of 30+ employees.
• Monitoring employee performance and taking proactive steps to improve efficiency.

• Manage the entertainment and electronic departments
• Maintain a clutter free workplace
• Reset the departments
• Backroom stocking

• Supervise and develop associates engaged in selling, stocking and demonstrating products or materials.
• Hands-on with working inventory freight in a warehouse environment.
• Delegate daily funtional duties in order to acheive daily goals.
• Team Leader/ Team Player

• Enhanced and implemented Beauty Department Resets including Planograms, Layouts, and Customer Experience.
• Reduced Shrink
• Managed Ordering & Inventory Controls to optimize Best Sellers and reduce Out of Stocks.
• Consistently met Department Sales Goals.

• Assign tasks to techs/sales floor associate
• Complete un-worked freight
• Maintain healthy department standards and goals (i.e. keep the department clean, organized, and ready for customers to shop)
• Teach/train other associates the importance of maintaining a clean and friendly work environment
• Lead by example and teach associates to do the same
• Keep track of sales, PNL, CFF, and teach other associates the importance of knowing about the sales, PNL, and CFF
• Keep department cleaned and zoned, scan outs and features into the system

• Organizes and distributes the work of staff, sets priorities and keeps an overview of the tasks to be accomplished in accordance with the Store Manager 
• Manages, on boards, trains, develops and provides succession planning for the staff in the store in partnership with other Department Manager 
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws including approving time off requests, pay, location or title changes, conducting terminations and corrective actions and making employment decisions 
• Assists the Store Manager in maintaining an overview of all Employee Relations responsibilities in the store to ensure a positive work environment 
• Ensures garment presentation, garment level and visual standards within the department are presented according to principals expectations 
• Follows and executes safety and security routines to prevent loss and guarantee employee and customer safety 
• Maintains high quality store direct and indirect customer service by providing the best shopping experience for each customer and role modeling on the selling floor, in the fitting room and at the cash point 

• Managed and oversaw the operation of the restaurant with a crew size of 70+ people
• Coached crew members to optimize performance and motivate toward more efficient work
• Engaged in advanced customer service relations as the primary problem solver
• Oversaw the first part of the hiring process
• Built strong professional relationships with both the management of various stores and the crew members

• Maintain the department in orderly and clean manner.
• Conduct price changes daily to ensure the accuracy customer purchases.
• Place order for any item that is presently out of stock in the event such item is not automatically ordered by the system.
• Assist in training new employees when called upon to help out.
• Provide required help for customers in locating particular items.
• Make regular report to management regarding department operation and challenges.
• Carry out periodic inventory of items in stock and those out of stock.

• Responsible for overall sales operations for consumer sales. 
• Determines appropriate Key Performance Indicators for all campaigns in line with corresponding targets.
• Provides regular coaching and mentoring to support team for growth and development.
• Conducts weekly and monthly performance reviews and assessment to establish operational strategies in achieving targets.
• Maintains and improves overall  operations by consistently monitoring operation systems and processes and quality of sales for customer experience standards.
• Leading the department growth from 150 to 1000 FTE’s.

• unloaded trucks
• put freight up
• built displays
• worked register
• rotated freight

• Record and report demonstration-related information, such as the number of questions asked by the audience or the number of coupons distributed.Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Instruct associates  on working the freight to the correct departments, placing the overstock merchandise in the correct areas in the back stockroom.
• Provided customer service to the customers.
• Teach and trained associates.

• Maintaining department(s)
• Rotation of merchandise
• Ordering products that are out of stock
• Labels, modular reset(s), inventory control and customer service
• Communication with vendors for store delivery.

• plan Sales according to our three week trend
• conduct the monthly self Audit
• be part of Season Start walks
• communicate new Health and Safety procedures to the managment Team and create an action plan for the store 

• Develop Sales Advisor, Supervisor
• Recruit, interview, and onboard employees
• oversee the Store when the Store Manager is not in the Building
• helped pass Store Operations Excellent Store
• helped in become a Training Store
• Train and Develop new Management
• create Schedule according to Workload and Budget hours

• Merchandise products on shelves to meet customer needs.
• Unload merchandise from truck to floor for customer flow.
• Greet, help, and thank customers.
• Assist with the setting of new modulars and merchandise.