• Recruited the team & developed them for future responsibilities.
• Responsible for more than 10% of total Turnover for store.
•  as a department manager our roles and responsibilities are ensuring department minimums are in place, growth and training our department peoples.
•   to give the most possible profit to the company by reducing cost   when comparing with past period expenditures.

• Making bank deposits and counting down registers
• Maintaining all advertisements are up to date and also the prices
•  Became sales manger within a month then became department manager and achieve 250,000 in sales.
• Direct, coordinate, and review activities in sales and service accounting and record keeping, and in receiving.

• 7 years managing various departments throughout the store. 
• Shift supervisor for 6 – 15 employees on a regular basis.
• Trained several new employees.
• Built and maintained great relationships with employees, upper management, vendors, and customers. 
• Processed shipments and deliveries efficiently.
• Increased productivity through effective inventory management. 
• Upheld safety regulations and ensured a clean and organized work environment.

• Partner with vendors and set up features to ensure great sales. 
• Manpower handling 
• Coordinating with merchandisers 
• Competitive analysis and costumer service

• Started as a member then after a year, promoted to a shift supervisor.
• Manage shift of over 13 individuals.
• Ensure customer satisfaction, employee needs and food quality
• Promoted as Guest Service Department manager

• Stand for long periods of time while checking out customers quickly and accurately with thier site to store orders
• maintained a clean and presentable work area
• Answered customer questions and helped them with their needs
• Assisted associates across the store as needed

• Solving customer service problems
• Responsibly for the day to day operations for the department
• Delegating work duties to individual employees
• Responsible for work assignments, staff training and vacations for staff.
• Monitoring staff attendance and performance levels.

• Office Computer System 
• Educated customers about company mission and values.
• Used time efficiently when not serving customers to perform daily routines.
• Promoted a positive work environment by consistently treating all employees and customers with respect.

• Supervised and delegated tasks to several associates.
• Monitored stock levels and reported irregularities to Loss Prevention to control shrinkage from internal and external theft.
• Interviewed, selected, and trained warehouse and supervisory personnel.
• Issued shipping instructions and provided routing information to ensure that delivery times and locations are coordinated.

• Fulfilled all Department manager duties in a fast paced high-end sales outlet with gross monthly turnover of Rs. 2 crores
• Handled a team of 10 on daily basis and served as the direct reporting manager of 25 sales advisors
• Reduced shrink from 2.1% to 0.8% through implementation of improved merchandising and inventory procedures
• Co-facilitated launch of new store; developed new-hire training and orientation materials.
• Managed all retail duties, including cashier work, restocking, customer satisfaction and visual merchandising

• Stocked and replenished merchandise according to store merchandising layout.
• Priced merchandise, stocked shelves, and took inventory of supplies.
• Cleaned and organized the store, including displays and backroom area.
• Identified potential problems and notified management.
• Trained new sales associates.
• Handled customer relations issues in accordance with company policies.
• Welcomed customers and helped them locate items.

• Staff recruitment and coaching.
• Kept track of company inventory.
• Sales, telecom and computers. 
• Office administration duties; balancing of tills, bank deposits, mail, cheque cashing and tax submissions

• Responsible for the development of the departmental business plan, its performance and financial targets, operational controls, and customer relations
• Worked with Department Managers and Supervisors to recruit, train, lead, and develop successful teams
• Head Chairman of the Health and Safety Committee 
• Ensured daily operating disciplines were consistently met and store policies and procedures were communicated to department employees
• Ensured appropriate inventory levels to maximize sales, inventory, and return on investment
• Ensured department cleanliness and maintenance
• Coordinated events and community outreaches 

• Managing a team of 10 staff within the ‘kids’ department;
• Coaching / developing team on exceptional customer service;
• Working in collaboration with four other department managers to achieve sales targets within my department and total box;
• Managing total box on weekends (peak trade period);
• Visual merchandising to flagship standard;

• Oversaw 5 departments; stationary, fabrics, crafts, celebrations and seasonal
• Ordered inventory and reported discrepancies to control costs and maintained inventory levels;
• Cut shrink in half in my first year
• Supervised 7 associates
• Chosen as “happy to help employee” 2 years in a row
• Prepared marking displays, shelves, and racks with appropriate signage
• Set modulars within department to ensure best shopping experience for customers 

• In charge of department sales, scheduling, stocking sales floor
• Resolve customer complaints or answer customers’ questions regarding policies and procedures. customer service.
• Train, instruct, and supervise employees in job duties or company policies or arrange for training to be provided.
• Increased Department sales by 20% a week

• Keep areas neat while working and return items to correct locations following corporate guidlines
• Managing fellow associates 
• Training all associates on procedures
• Receiving and handling product.
• Tracking and maintaining inventory

• In charge of merchandising and resetting modulars in my departments
• Keeping my departments clean and organized and assisting customers
• Working price changes and mark down defects in my areas
• Managing associates who work in my departments
• Track sales and stock product in my areas
• Kept up with special promotions in my departments
• Work with third party vendors to ensure product placement and optimizing product sell through

• Held many Department manager positions with the most recent being a $5.6 million floor in 2018 | Projected $5.9 million 2019 Fiscal Year – Combined department of Young Contemporary and Women’s Contemporary | Top 5 combined floor in SoCal
• Oversight and development of 15 person sales team 2 Assistant Department Managers
• Develop business strategies to further drive volume, build new customer relationships, and drive repeat business
• Merchandising product by appropriate vendor adjacencies, guidelines and business trends
• Consistently communicating business strategies, opportunities and product feedback to the Divisional Retail Manager, Store Manager, Merchant Team and Retail Director
• Educate team to help maintain accurate inventory
• Regional recognition of top manager 4 times

•  Responsible to conduct a strong catchment analysis and hence design a strong commercial policy to target as many users as possible. 
• Ensuring right forecasting and resource planning for the department to achieve the ambition. 
•  Ensuring the layout plan in coherence with the commercial policy and company guidelines which helped in enhancing the business.
• Managing the stock as well as controlling shrinkage. 
• Forming and implementing new  commercial strategies which helps to draw users to the store. 
• Coaching team members to develop and enable them to be autonomous so that they can take more responsibilities. 
• Training the store teams on the Profit and Loss Statement and tool. 

• Management experience in a goal driven environment
• Supervise the work employees to ensure adherence to quality standards, deadlines, and proper procedures.
• Responsible for scheduling employees within the department
• Operate ordering systems and other computer functions for department
• Multiple administrative tasks and office systems operations. 

• Overseen the operations of two ( 2) departments with more than 200 employees.
• Declared as the Top performing branch from 2011-2013, leading all Premiere stores.
• Assist with duties in other areas of the store, such as monitoring fit
• Compile and maintain non-monetary reports and records. bagging and carrying out customers’ items.

• Interviewed, selected, trained, coached and mentored team members.
• Prepared or directed preparation of correspondence, reports, and operations, maintenance, and safety manuals. 
• Conferred with department heads and store manager to coordinate warehouse activities, such as production, sales, records control, or purchasing.
• Inspected physical conditions of department, equipment and Merchandise order testing, maintenance, repairs, or replacements.
• Examined products or materials to estimate quantities or weight and type of container required for storage or transport.
• Resolute Customer’s Complaints to 100% satisfactory level
• Achieved sales targets and generated over 1.5$ million in personal sales in 2016 by bringing old clients and using social media to promote and advertise products. 

• Completed weekly schedules according to payroll policies. 
• Addressed customer inquiries and resolved complaints. 
• Took part in the remodel of the new store. 
• Assisted in recruiting and training new staff. 
• Processed and merchandised new receipts. 
• Merchandised floor to vendor specifics. 
• Coached and trained staff.

• Graduated from internal Management Training Programme
• Supervise the activities of workers engaged in receiving, storing, pricing, cashing, in-store promotions
• Responsible for revenue and profitability targets
• Prepare or direct preparation of correspondence, reports
• Manage opening and closing of assigned Store
• Report to Store Manager

• Supervise Price change Overnights of atleast 10 employees
• Fitting customers for the right bra
• Assisting in finding the right fit for each individual customer
• Freight Flow
• Bridal Show

• support the Store
• planed and execute moves in my Department
• overseen the Store for 2 month until the Store Manger was back in the building
• create Schedule according to workload and budget hours
• opening and closing routines for Store
• Recruit, interview, and onboard employees.

• Ensuring Store Operations & Best Practices are followed in my department and throughout the store
• Ensuring H&M Customer service standards are delivered in my department and throughout the store
• Ensuring that the maintenance in my department is managed in a cost-efficient way to meet H&M standards and initiate any appropriate action accordingly with my Store Management team
• Actively prevent loss and ensure my department follows appropriate guidelines

• Regularly analyse and follow up Sales & Profit KPIs for my department and together with the Visual Merchandisers taking action to maximise sales
• Together with my Store Management team, setting the hours plan for my department in line with the sales budget
•  Together with my Store Management team, ensuring scheduling for your department maximises conversion and is within the frame of the hours plan
• Plan and prioritise actions together with my team that have a clear impact on sales
•  Share Inputs to my Store Manager and Area team on allocation and replenishment to ensure good garment levels in your department according to sales
• Ensuring my department continuously meets H&M standards and follow this up using the Customer Experience Tool
• Together with Visual Team, implementation of the Commercial Handbook in my department

• Developed Weekly Scheldues
• Managed Shifts 
• Corrected Prices and Price boards
• Organized Interviews 
• Presented food costs to coworkers
• Managed finances when ordering the truck