e99c7b93-0ff7-428d-98e1-9a47906bb86d

Andrew Smith


287 Custer Street, Hopewell, PA 00000

(000) 000-0000

Professional Summary

Applicant with 6 years of experience providing exceptional customer service and creating customer-centric environments within big-box stores.  Competent, dependable professional equipped with good selling skills, in-depth knowledge of business and retail operations and merchandising.  Talented, passion-able leader seeking role in retail field where my skills and behavior matched  .

Employment history

Department Manager, Conn Inc. South Darlafurt, Mississippi
Aug. 2017 – Sep. 2017
  • Prepare and manage departmental budgets.
  • Supervise the activities of teammates engaged in receiving, storing, testing, and shipping products or materials.
  • Interview, select, and train new teammate. like, Induction, Product knowledge, and safety security parameters of organisation.
  • Attend training sessions or corporate planning meetings to obtain new ideas for product launches.
  • Prepare sketches, floor plans, or models of proposed displays.
  • Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services.
  • Organised event to engage the users. like 10km Run, Cycling race, Trekking event. etc.
  • Collect feedback from customers and same share with brand team so that we will make better product as per requirement.

Warehouse Executive, Goldner, Dare and Hoeger. East Adrienetown, Minnesota
Mar. 2014 – Feb. 2015
  • Receive and count stock items, and record data manually or using computer.
  • Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.
  • Prepare and maintain records and reports of inventories, price lists, shortages, shipments, expenditures, and goods used or issued.
  • Maintain sales report for punjab stores on daily basis.
  • Take care of administration part of warehouse.  

Education

Western Corkery College, Tondaton, Maine
MBA, Operations & Marketing, Oct. 2013

Schuster Academy, South Pearlie, Washington
Bachelor of Arts, Arts, Aug. 2011

Skills

Time Management

Stock Optimization

cash Handling

Business Analytics

Visual Merchandiser

Team Managment

Customer Interaction

17ae1ead-fbf5-4fd5-bd69-c3544e8cb179

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

11-year experienced Retail and Restaurant  Manager for a busy, fast-McDonald’s restaurant from the Philippines to Australia .  Extensive experience managing daily operations for the more than 70-employee establishment ensuring exceptional customer service delivery and desired restaurant outcomes.  Motivated and eager to move and start a new career more on  Administrative work.

Employment history

Department Manager, Davis-Lueilwitz. South Shannon, Kentucky
Mar. 2020 – Present
ROLE DESCRIPTION

Responsible for the People System in the restaurant,which includes managing recruitment, implementing people practices and training the team to assist in driving restaurant goals and success.
Welcome every customer with genuine connection and smile.Leads the department in line with McDonald’s Policies and Procedures to serve delicious food.Work at the pace of the customer, be patient and adaptable,look to resolve customer enquiries and provide support to the crew so they can demonstrate the same behaviours.Set high standard and promote having a clean and safe restaurant, to ensure comfort ,hygiene &convenience to customers, staff and peers.

DUTIES AND RESPONSIBILITIES

  • Correctly schedules staff for their availability times and creates system to cross check labour requirements and meet enterprise agreement minimums for rostering.
  • Verify the accuracy and structure of the restaurant schedule to optimise sales and profitability
  • Ensure that the restaurant is adequately staffed at all times with effective schedules to build the business on all day parts.
  • Support the management team by leading the strategy and action plans for themselves and/or the organisation to achieve sustained profitable growth.
  • Actively seeks out opportunities to coach and develop others.Identifies and take action to resolve performance opportunities.Makes hiring and promotion decisions based on people’s capabilities.
  • Understand, role model and educate the team on relevant McDonald’s Policies (Respectful Workplace Policy, Social Media Policy), labour laws, security and safety procedures.
  • Conduct initial applicant screening and interviews using the individual or group interview hiring guide.
  • Initiate and implement Reward and Recognition programs with the restaurant to acknowledge high performance employee.
  • Schedule,plan and conduct crew meetings, events and rap sessions, ensuring essential communications are cascaded as appropriate.
  • Plan and deliver training and communication for promotions to crew and managers in the department. 

Assistant Dept Manager, O'Conner Group. Keelingport, Oklahoma
Dec. 2010 – Jun. 2011
ROLE DESCRIPTION

Responsible for working with the Department Manager to achieve restaurant department goals and targets.Leader in the restaurant to ensure that all crew are contributing towards providing outstanding QSC&V and ensuring adherence to safety standards.

Duties and Responsibilities

  • Support the Management team by leading strategy and action plans on your shifts to achieve sustained profitable growth.
  • Assists the Department Manager in ensuring the department runs smoothly and is focused on delivering and improving the customer experience to grow sales.
  • Prepare for and conduct performance reviews for assigned crew in department.

Store Sales Manager, O'Hara and Sons. Bashirianbury, Alaska
Oct. 2007 – Dec. 2007
  • Supervise the activities of workers engaged in receiving, storing, testing, and shipping products or materials.
  • Prepare or direct preparation of correspondence, reports, and operations, maintenance, and safety manuals.
  • Interview, select, and train warehouse and supervisory personnel.
  • Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion.
  • Attend training sessions or corporate planning meetings to obtain new ideas for product launches.
  • Set up and arrange displays or demonstration areas to attract the attention of prospective customers.

Education

Eastern Wuckert College, Danaberg, Oklahoma
Bachelor of Science, Accountancy, Nov. 1999

Skills

Rostering System
Expert

Online Ordering System
Expert

Hiring and Retention
Experienced

Training System
Experienced

Customer Service
Expert

People Practices
Experienced

References

d59e7968-aaf3-4952-8a14-16acfdd71d75

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Applicant with 3 years of experience providing exceptional customer service and creating customer-centric environments within big-box stores.  Competent, dependable professional equipped with basic selling skills, in-depth knowledge of business and retail operations and merchandising.  Talented, personable leader seeking role as a retail customer service manager.

Employment history

Department Manager, Rempel-Schumm. Osinskimouth, Wyoming
Nov. 2016 – Present
Meat Department Manager, I manage the day to day tasks of the meat department, from daily cleaning routines, to maintaining correct inventory in our tracking system

Walter-Purdy. Langworthstad, Florida
Mar. 2010 – Apr. 2010
  • Confer with other supervisors to coordinate operations and activities within or between departments.
  • Inspect materials, products, or equipment to detect defects or malfunctions.
  • Observe work and monitor gauges, dials, and other indicators to ensure that operators conform to production or processing standards.

Forklift Operator, Gleichner-Mosciski. Port Lashaybury, Kentucky
Dec. 2003 – Mar. 2008
I worked in one of the Dryer Plants and loaded Green Veneer onto the Dryer Load chains, I was responsible for selecting the correct veneer, cleaning off any mold or dirt and setting up the feed end of the Dryer. I would then help load any trucks with the finished veneer as needed.

Education

Western Gerhold College, South Gwenda, Hawaii
Bachelor of Science, History Education

Northern Indiana College, East Kyokoberg, Ohio
Associate of Science, History Education

Northern South Dakota College, Lake Sha, Washington
High School Diploma, Jan. 2000

Skills

Ability to work under Pressure
Experienced

Time Management
Experienced

Adaptability
Experienced

2b6be6a7-2fab-4d6e-a219-e985c778164e

Andrew Smith

Professional Summary

  • Highly dependable, ambitious, customer focused leader with over four years experience in retail management;
  • excellent communication and people leadership skills;
  • Demonstrate the ability to effectively read and understand how to grow a business through daily reports and sales.   

Employment history

Store manager, Renner-Purdy. Fawnmouth, Maryland
Sep. 2019 – Present
  • Develop and coach a team of 15 plus staff;
  • Coach / develop the team to deliver exceptional customer service;
  • Provide leadership and devise strategies to achieve and exceed sales and KPI performance targets;
  • Implementation of strategies to continuously ensure loss prevention and effective inventory management;
  • Budgets, rostering, wage control and forecasting to ensure business measurements are met; 
  • Responsible for execution of visual merchandising and regular floor moves in line with merchant mentality;
  • Interviewing and hiring of part time and causal team members;
  • Mentoring junior store managers ;
  • Remote coaching / care taking area manger;
  • leading weekly conference calls.  

     

Department Manager, Windler-Raynor. East Otis, Rhode Island
May. 2017 – Jun. 2017
  • Managing a team of 10 staff within the ‘kids’ department;
  • Coaching / developing team on exceptional customer service;
  • Working in collaboration with four other department managers to achieve sales targets within my department and total box;
  • Managing total box on weekends (peak trade period);
  • Visual merchandising to flagship standard;
  • Inventory management.
 

Second in charge, Cremin-Herzog. West Herb, Pennsylvania
Dec. 2014 – Jan. 2015
  • Supporting store manager to deliver KPI’s and sale targets
  • Coaching and developing a team of 10 staff; 
  • Assist in rostering;
  • Inventory management.

Education

Monahan College, West Caronburgh, South Carolina
Early childhood, Jul. 2000

references

Personal info


Phone:

(000) 000-0000

Address:

287 Custer Street, Hopewell, PA 00000

Skills

Financial Management








Delivering a high level of customer service








Professional relationship building








Up- skilling of clollegues








Inventory Management








Coaching and developing a team








ac4e7bed-394f-4c8b-9cea-fb3a8ef0bcd6

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Sales professional with 09+ years of experience in the areas of business and sales channel development for multi-million-dollar, global organizations.  Passionate, results-driven leader with a deep technical understanding and strong ability to identify, cultivate, and maintain strategic relationships with stakeholders and clients to achieve company-wide goals and objectives.
Strategic-minded, goal-driven account manager with over 20 years of verifiable successes in the areas of business development, account management, and direct sales.  Exceptional ability to build and lead high-performing teams focused on developing profitable sales strategies and identifying market opportunities to achieve sales goals.  Adaptable, customer-focused leader with a proven track record of bringing revenues, profits, and market shares to new heights.

Talented, sales-driven, recognized expert in the fields of direct sales and partner channel sales management.  Equipped with 5+ years of experience in the areas of sales, marketing, business operations and development.  Eager to advance my career and obtain a sales director position within a reputable, growth-oriented company.

Applicant with 3 years of experience providing exceptional customer service and creating customer-centric environments within big-box stores.  Competent, dependable professional equipped with basic selling skills, in-depth knowledge of business and retail operations and merchandising.  Talented, personable leader seeking role as a retail customer service manager.

Employment history

Department Manager, Larson Group. Port Jordanberg, West Virginia
Jul. 2019 – Present
  • Supervise the activities of workers engaged in receiving, storing, testing, and shipping products or materials.
  • Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.
  • Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.
  • Maintain props and mannequins, inspecting them for imperfections and applying preservative coatings as necessary.
  • Consult with advertising or sales staff to determine type of merchandise to be featured and time and place for each display.
  • Consult with advertising or sales staff to determine type of merchandise to be featured and time and place for each display.
  • To know and understand the complete technical/non technical and all range of the brands and their products.
  • Plan and maximize the sales and profit contribution of the allotted brands.
  • Ensure the brand delivers business plan profit through delivery of volume and cash margin, maintain brand profitability by management of full price and mark down sales, levels of mark downs and non-moving PI.
  • Conducting training’s for new products as well as Duty free staff and organizing fresher’s training’s as well.
  • Conducting evaluations of staff, shops and visual merchandising of the shops.
  • Plan and implement events calendar for positive brand building thorough promotional activities that maintains brand integrity and values.
  • Direct, coordinate, and review activities in sales and service accounting and record keeping, and in receiving and shipping operations.
  • Consult with advertising or sales staff to determine type of merchandise to be featured and time and place for each display.
  • Maintain props and mannequins, inspecting them for imperfections and applying preservative coatings as necessary.
  • Obtain plans from display designers or display managers and discuss their implementation with clients or supervisors.

Administrator, Hyatt, Crooks and Kling. Schmelerstad, Rhode Island
Feb. 2015 – Sep. 2015
  • Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
  • Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
  • Prepare conference or event materials, such as flyers or invitations.
  • Arrange conference, meeting, or travel reservations for office personnel.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Read source documents such as canceled checks, sales reports, or bills, and enter data in specific data fields or onto tapes or disks for subsequent entry, using keyboards or scanners.
  • Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.

WAREHOUSE SUPERVISOR, Stamm Inc. Welchland, Montana
Sep. 2012 – Oct. 2012
 
  • Planning – projected sales, stock on hand, new arrivals Coordinate with store manager & always monitor the movement and Enlisting names of companies for the latest edition of yellow pages.
  • Ensuring adequate stocking vis-à-vis display capacity, Display w.r.t. style & other options etc. 
  • Constant review of the fast & slow movers & planning the Plan of Action.
  • Having proper review on damages items, initiating proper steps to control on damages, having proper control on shrinkage and coordinate with country manager.
  • Control the stock and full fill the store with available items size to increase the store sales.
  • Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion.
  • Arrange properties, furniture, merchandise, backdrops, or other accessories, as shown in prepared sketches.

SALES ASSISTANT, Hills-Franecki. Newtonmouth, Michigan
Jul. 2011 – Aug. 2011
 
  • To provide the customer with detailed merchandise information and advice in a courteous, professional and efficient manner.
  • Provide efficient service at the fitting rooms by controlling queues, following the correct stock procedures, assist with fittings, and styling alternatives.
  • Operate the till, following specified Company procedures to achieve a high level of customer service and accuracy.
  • Keep areas neat while working and return items to correct locations following demonstrations.
  • Suggest specific product purchases to meet customers’ needs.
  • Visit trade shows, stores, community organizations, or other venues to demonstrate products or services or to answer questions from potential customers.

Education

East Arkansas University, East Raul, Nebraska
BBA, Adminstrator, Oct. 2010

Southern Brakus, West Miquel, Colorado
Associate of Arts, APTECH, Aug. 2007

North Iowa College, West Willian, Michigan
High School Diploma, Banking, Feb. 2005

Skills

Internal store team,Area support team
Skillful

MS EXCEL,EXCEL WORD,POWER POINT
Experienced

Document controller,Petty Cash,Sales banking,Monitoring sheet
Experienced

Health and Safety,Team Building,CI and PPSR result
Experienced

Leadership,Teamwork,Personal Effectiveness.
Skillful

People KPI’s,Area support team
Expert

Stock loss-v-store target
Experienced

Sales & Profit,Green Retail execution.
Experienced

Competitive Market Analysis
Experienced

d0033826-1cb9-4713-a3ad-0ce0ee14ef3d

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

I’m a problem solver.  I love taking a problem and looking at it from every angle.  I enjoy work that challenges me and pushes me to think outside the box.  I enjoy situations where I am allowed to work with other people to come up with creative solutions.   At my last company we were asked to come up with ways to increase our work flow without decreasing our accuracy.  By really analyzing what every department was doing and finding ways to work together more efficiently, I was able to not only streamline the process, but made it possible for us to beat our previous deadline by three days with a superior product as an end result.”

Employment history

Department Manager, Hodkiewicz Group. New Shawn, South Carolina
Feb. 2004 – Present
Met and exceeded all department goals. Responsible for training and developing new associates and creating a pleasant environment to shop and work. Established a high level of Customer Service and maintained a fresh and attractive department.
  • Held accountable in the following areas of responsibility: dynamic presentation of product, signage accuracy, maintaining freshness levels,  checklist completion, upholding safety/health standards, leading a team of stockers, and receiving and inspecting product while following company guidelines.
  • Ensure a safe work environment for our employees and a safe customer experience for our customers.
  • Ensure all safety and health protocols are being followed along with all applicable local/state/federal laws. 
  • Maximize sales/gross profit through improved product knowledge and attention to detail. 
  • Maintain team concept to improve associate morale, communication, and working conditions.
  • Assist with inventory
  • Maintain close communication with all appropriate support staff.
  • Maintain constant awareness of inventory on hand and movement of product.
  • Demonstrate and support a high level of integrity. Represent Freshfields Farm in a courteous and professional manner while interacting with all vendors, customers, and coworkers.
  • Partner with other leadership to train, develop, and hold team accountable through proper execution of all necessary corrective action.
  • Open and close the department as required.
  • Carry out the duties of other supervisors in their absence as required. 
  • Operate an electronic pallet jack in a safe and efficient manner.
  • Use ladders for various purposes throughout the building.
  • Reports to the Produce  Department manager
  • Receive and inspect product from delivery trucks and adhere to the company’s protocols and procedures to ensure quality standards for our customers.

Secretary, Kris Group. Dioneton, Missouri
Jan. 1994 – Apr. 1996
Provides full support to the school building staff including matters of a confidential nature while handling daily work pressures, requiring constant concentration to a volume of work which must be completed within a limited period of time. Serves as an assistant to assigned administrator(s) and performs related work as required. 

 1. Follows and maintains knowledge of all District policy(ies) and procedures.
2. Performs general office duties including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail, as needed.
3. Researches, creates, inputs, formats, organizes and edits relevant data as needed or requested and prepares in a usable format for school principal or his/her designees.
4. Completes a high volume of computer work, using District computer programs, to input a high volume of data with speed and accuracy, including confidential data, in an environment with constant interruptions.
5. Coordinates finding substitute teachers for absent teachers.
6. Processes and tracks employee timesheets and submits to administration for approval.
7. Assists in preparing District informational materials (i.e., brochures, newsletters etc.).
8. Reconciles account balances and financial documentation (bank statements, cash receipts, school accounts) ensuring accuracy.
9. Independently or in accordance with general instruction, composes correspondence on a wide range of subjects, requiring knowledge of procedures and policies of the assigned area.
10. Serves as receptionist and gives information or directs visitors and parents to appropriate offices, as needed.
11. Processes and collects student body funds (i.e., lunch, special projects etc.) and keeps accurate and up-to-date records within the guidelines of the District, state and auditors.
12. Prepares cash deposits from school activities and makes bank deposits.
13. Answers inquiries concerning standardized policies, procedures, and regulations.
14. Coordinates scheduling of meetings, appointments and travel and assists with all other administrative needs.
15. Schedules conferences, programs, events and Master Schedule as required including creating schedules, contacting all invited parties, preparing confirmation and distributing materials to all parties (teachers, specialists, parents, etc.).
16. Places orders for all classroom and office supplies, as needed or requested.
17. Administers medications within the scope of District policy(ies) and state and federal law, as needed.
18. Assists the school Nurse in providing supervision of health room, evaluating student injuries, performing minor first aid in compliance with District policy(ies) and completing required paperwork in a timely fashion, as needed.
19. Manages special projects as assigned. 

Administrative Assistant, Grimes, Tillman and Roob. Connellyland, North Carolina
Feb. 1987 – Jul. 1991
Perform a wide range of administrative and office support activities for the department and/or managers and supervisors to facilitate the efficient operation of the organization.

  • answer, screen and transfer inbound phone calls
  • receive and direct visitors and clients
  • general clerical duties including photocopying, fax and mailing
  • maintain electronic and hard copy filing system
  • retrieve documents from filing system
  • handle requests for information and data
  • resolve administrative problems and inquiries
  • prepare written responses to routine enquiries
  • prepare and modify documents including correspondence, reports, drafts, memos and emails
  • schedule and coordinate meetings, appointments and travel arrangements for managers or supervisors
  • prepare agendas for meetings and prepare schedules
  • record, compile, transcribe and distribute minutes of meetings
  • open, sort and distribute incoming correspondence
  • maintain office supply inventories
  • coordinate maintenance of office equipment
  • coordinate and maintain records for staff, telephones, parking and petty cash
  • computer skills and knowledge of relevant software
  • knowledge of operation of standard office equipment.
  • knowledge of clerical and administrative procedures and systems such as filing and record keeping
  • knowledge of principles and practices of basic office management
  • communication skills – written and verbal
  • planning and organizing
  • prioritizing
  • problem assessment and problem solving
  • information gathering and information monitoring
  • attention to detail and accuracy
  • flexibility
  • adaptability
  • customer service orientation
  • teamwork

Education

Torp Institute, West Harriet, Indiana
High School Diploma, Business, Jan. 1988

Skills

Communication
Expert

Leadership
Experienced

Adaptability
Experienced

Decision Making
Expert

Time Management
Expert

Self Motivation
Experienced

Team work/Collaborative
Experienced

Critical Thinking
Experienced

Problem Solving
Expert

02558492-9f52-4c4f-8583-03afbdffe2ea

Andrew Smith


Phone:

(000) 000-0000

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Dedicated, driven, results-orientated, hardworking with 5 years of experience in progressing towards targets and hitting goals. Various leadership techniques for both back and front of house that benefit working with others to help uplift and aid in their progression, avid believer in working as a group to achieve results.  Skilled at inventory management, customer satisfaction and retention, analysing sales and labour patterns and scheduling. 

Employment history

Dec. 2019 – Present
Robelmouth, Massachusetts
Department Manager, Hyatt LLC

Current role as the head of the Customer Experience Department in which I help deliver quality service and a outstanding experience to all customers, directly and indirectly. Duties include scheduling crew, managing labour and sales patterns, dealing with customer feedback and implementing strategies to put the customer first and lower negative feedback. 

Previous role as the head of the Product Quality Department in which i organised deliveries, handled inventory management, implemented various planned maintenance tasks and reviewed procedures on various crew levels to counter product loss and waste.

Jun. 2016 – Jul. 2016
Port Quincyview, South Carolina
Shift Manager, Kshlerin, Thiel and Donnelly

Ran day to day operations at the store, pushed results and performance of the store and crew alike. Organised general business enquiries, inventory needs and labour management. Trained Crew and junior managers with on the floor training to help optimise business operations.

Dec. 2013 – Jul. 2014
Jastton, Virginia
Crew/Crew Trainer, Keebler and Sons

General crew duties, Training crew and fellow crew trainers to help elevate ability and skill. Area leader for various areas, helping with the running of operations and the achievement of results for the store.

Education

Jul. 2015
WACE certificate

  • North Prosacco Institute – Lelahberg, Nevada

Skills

People Skills
Experienced

Problem Solving
Expert

Leadership
Expert

Planning & Organisation
Experienced

81c9fd2e-946f-4896-bed1-79a5d65bec64

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Dedicated, results-oriented, master-level admissions service.  Analytical, innovative professional with strong management skills and deep technical knowledge dedicated to leading teams in meeting and exceeding operational targets.
21 years & 9 months experienced Manager of Admission Department for a busy, fast-pace admissions service in Quezon City area.  Extensive experience managing daily operations for the 30-employee ensuring exceptional customer service delivery and desired admissions outcomes.   Positive, adaptable leader passionate about building lasting relationships and making a difference in the lives of others.
Motivated and eager to advance internally into a general manager role.

Education

Kutch Institute, Lake Elmira, Oregon
Bachelor of Science, Hotel and Restaurant Management, Sep. 1989

East Beatty, South Lou, Rhode Island
High School Diploma, Oct. 1985

Employment history

Department Manager, Admission Department, Gleason, Pagac and Lueilwitz. East Edmond, Vermont
Feb. 2006 – Apr. 2008
Manage the Admission Department, formulate and implement policies, set up guidelines for proper disposition of responsibilities, direct major functions such as staffing, budgeting, development of systems and procedures to achieve the over-all objectives of the department.  
Provides  the overall direction and management of the Admissions Service, formulate and, implement policies, set up guidelines for proper disposition of responsibilities, direct major functions such as staffing, budgeting, development of work systems and procedures to achieve the objectives of the department and ensure timely and efficient front end operations.

Administration Assistant, Fay-Nader. Uptonchester, Nebraska
Jun. 1996 – Jul. 1996
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.Use computers for various applications, such as database management or word processing.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
  • Maintain scheduling and event calendars.
  • Coordinate conferences, meetings, or special events, such as Company Sports fest, Christmas parties, etc.
  • Maintain logs of activities and completed work.
  • Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.
  • Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.

Customer Relations Officer, Goyette-Wiegand. Port Leticialand, Iowa
Jan. 1995 – Feb. 1995
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Complete forms in accordance with company procedures.
  • Maintain scheduling and event calendars.
  • Make copies of correspondence or other printed material.
  • Locate and attach appropriate files to incoming correspondence requiring replies.
  • Coordinate conferences, meetings, or special events, such as luncheons, birthday, or  graduation parties, etc
  • Analyze data to determine answers to questions from customers or members of the public.
  • Hear and resolve complaints from customers or the public.
  • Schedule appointments and maintain and update appointment calendars..
  • Provide services to customers, such as order placement or account information.

Marketing Representative, Bradtke LLC. Reingerchester, Maine
Nov. 1990 – Dec. 1990
  • Coordinate or participate in promotional activities or trade shows, working with advertisers & managers, to market products or services.
  • Use sales forecasting or strategic planning to ensure the sale and profitability of products, lines, or services, analyzing business developments and monitoring market trends.

Languages

FILIPINO
Native speaker

ENGLISH
Fluent

Skills

Creating Efficiency & Effectiveness
Expert

Quality Assurance
Expert

Project Management
Expert

Communication
Expert

Problem Solving
Expert

Leadership
Expert

Customer Service
Expert

Awards

Accomplishments

Trainings/ Seminars attended

b5ccc361-eee8-484a-8506-15f25ddaadbf

Andrew Smith


287 Custer Street, Hopewell, PA 00000

(000) 000-0000

Professional Summary

A strong finance professional with an excellent analytical ability and numerical skill with a total experience of 5.5 years in Finance , along with extremely good understanding of global finance, cost and work accounting principles. Looking for an opportunity where I can utilize my financial  skills and strengths and contribute to my own as well as company’s growth. 

Employment history

DEPARTMENT MANAGER, Boehm Group. Lake Doria, South Carolina
Mar. 2020 – Present
  •  Responsible to conduct a strong catchment analysis and hence design a strong commercial policy to target as many users as possible. 
  • Ensuring right forecasting and resource planning for the department to achieve the ambition. 
  •  Ensuring the layout plan in coherence with the commercial policy and company guidelines which helped in enhancing the business.
  • Managing the stock as well as controlling shrinkage. 
  • Forming and implementing new  commercial strategies which helps to draw users to the store. 
  • Coaching team members to develop and enable them to be autonomous so that they can take more responsibilities. 
  • Training the store teams on the Profit and Loss Statement and tool. 
  •  Handling a T-profile where am responsible for also implementing a new piloting and P&L tool for Decathlon Sports India.

FINANCE PARTNER, Kub Group. North Antonioland, Montana
Dec. 2015 – May. 2017
  •  Developed a high performing finance team which provided support to the commercial and operational colleagues through reporting, analysis and challenge. 
  •  Monitoring financial performance and development of reporting systems and controls. 
  •  Preparation of monthly management accounts and reports. 
  • Managed reporting for West Zone and Pune city in India and supported the management with performance reporting and analysis with respect to turnover,margin, expenses, stock, shrinkage, productivity etc – at store, city and zone level. 
  • Developed new reporting and analysis files for our users which focused on each sport at each store level, thus helping the users to take decision at the sport level. 
  • Prepared the ambition trajectory of the stores – forecasts for next year (Annual Operating Plan). 
  • Embed measures for tracking performance against financial and non-financial indicators to provide meaningful management information and support decision making 
  • Controlled the monthly and annual Finance Closing with the team.
  • Challenged the store teams with respect to forecasting of Turnover,margin, expenses
  • Prepared the ambition trajectory of the stores – forecasts for the next year 

AUDIT AND FINANCE INTERN, Paucek LLC. South Elinland, Kansas
Apr. 2012 – Dec. 2012
 
  • Wrote books of Accounts. 
  • Compilation of VAT and Income Tax returns. 
  • Income tax and M-VAT Auditing. 

JUNIOR ACCOUNTANT AND CONSULTANT, Walter-Ernser. Blandashire, Indiana
Apr. 2011 – Nov. 2012
 
  • Development of quantitative and analytical skills. 
  • Worked with the partners to reduce the interest burden on the firm. 

Education

Western Delaware Institute, North Kitty, Ohio
Master of Science, INTERNATIONAL BUSINESS AND FINANCE, Aug. 2014

Northern Bashirian Institute, South Averytown, Wyoming
BACHELORS OF COMMERCE, COMMERCE, Apr. 2012

KEY SKILLS AND STRENGTHS

CERTIFICATIONS

Languages

FRENCH

ENGLISH

HINDI

GUJRATI

MARATHI

Skills

MICROSOFT OFFICE

MICROSOFT EXCEL

TALLY 4.5,9.0

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Andrew Smith


287 Custer Street, Hopewell, PA 00000

(000) 000-0000

Professional Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction.  Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.  Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.

Employment history

Department manager, Keeling and Sons. Bechtelarshire, Texas
Dec. 2016 – Present
From April, 2016 to March, 2017 I was in charge of the Lawn and Garden/Seasonal Department. My job consisted of working flower racks and freight that came into the store to the sales floor, approving price changes and reflecting them with the marked down product, changing displays inside of the garden section, changing the modular floorplan for the seasonal product that would come in, along with supervised 15 sales associates to help fill the department and sell product. I currently run Electronics/Photo/Wireless where I sell phones, tablets, computers, televisions and video games. I print and package customer photo orders, stock freight, review price changes, and set modular floorplans for that department. I oversee 10 sales associates currently.
  • Prepare and manage departmental budgets.
  • Interview, select, and train warehouse and supervisory personnel.
  • Plan, develop, or implement warehouse safety and security programs and activities.
  • Confer with department heads to coordinate warehouse activities, such as production, sales, records control, or purchasing.

Security officer, Thompson-Schowalter. Harlanburgh, Wyoming
Dec. 2014 – Feb. 2015
Security officer at US cold storage in Wilmington, working at the check in gate. Logged trucks in and out of the shipping yard, called the warehouse to check in the orders with the receptionist. Filed accident reports through the warehouse and the security company for any accidents that happened on shift. Performed hourly inspection of trailers in the trailer yard to ensure security and proper job performance.
  • Inspect vehicles or other equipment for evidence of abuse, damage, or mechanical malfunction.
  • Investigate complaints regarding safety violations.
  • Present bills and receipts and collect payments for goods delivered or loaded.
  • Maintain records, such as vehicle logs, records of cargo, or billing statements, in accordance with regulations.

Computer technician, Kilback-Wunsch. Kozeyborough, Minnesota
Oct. 2007 – Nov. 2013
Train soldiers preparing to deploy to foreign countries for conflict. Train soldiers on how to track aircraft and to quickly and safely shoot down the aircraft with a 93% success rate. Trained and worked with soldiers in my squad and platoon to help them understand medical, environmental and tactical readiness and helped over 50 soldiers to get promoted. Conduct briefings for a squadron on “hot topics” for annual retraining.
  • Plan, evaluate, and revise curricula, course content, course materials, and methods of instruction.
  • Evaluate instructor performance and the effectiveness of training programs, providing recommendations for improvement.
  • Conduct or arrange for ongoing technical training and personal development classes for staff members.
  • Initiate, facilitate, and moderate classroom discussions.Troubleshoot computer issues on the secret and non secret network. Issue identification cards for incoming soldiers. Supervisor of 93 total soldiers in the 8 year span.

Education

East Volkman, New Mackenzie, Hawaii
Associate of Arts, Psychlogy, Present

Skills

Communication skills

Leadership/management skills

Planning and organizing

Computer/technical literacy

Analytical and problem-solving skills

Strong work values

3ae0fe69-9461-49c2-986c-16d3b7e080c4

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

I am a twenty-two year old college student looking for excitement in my career. I feel that I would make an excellent flight attendant for many reasons: I meet the physical requirements to be a flight attendant, I am a very social and happy person who loves making people feel comfortable and ensure that they are enjoying themselves when I am around, I love to travel and I love to work hard. 

Employment history

Department Manager, Lubowitz, Parker and O'Hara. North Vincent, South Dakota
Feb. 2020 – Present
  • Resolve customer complaints regarding sales and service.
  • Determine price schedules and discount rates.
  • Monitor customer preferences to determine focus of sales efforts.
  • Keep areas neat while working and return items to correct locations following demonstrations.
  • Set up and arrange displays or demonstration areas to attract the attention of prospective customers.
  • Stock shelves with products.
  • Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor.

Assistant Salon Director, Stark, Gislason and Hudson. Bartellland, Michigan
Mar. 2019 – May. 2019
  • Promote company products, services, and savings plans when appropriate.
  • Resolve customer complaints or answer customers’ questions regarding policies and procedures.
  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Ensure equipment within the salon was properly sanitized after before and after each use. 
  • Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.

Education

Northern Raynor University, Brakusland, Texas
Bachelor of Science, Clinical Psychology, Present

Skills

Hospitality
Expert

Conflict Resolution
Expert

Time Management
Experienced

Teamwork
Expert

Leadership
Experienced

Quick Learner
Expert

Customer Service
Experienced

department manager

  • Organize holiday sales, and customer special orders.

department manager

  • Supervise and assign duties to team members.
  • Train new employees in use of department equipment, safe cutting practices, and product knowledge.
  • Operate and maintain department equipment.
  • Order and organize store inventories.
  • Receive, inspect, and store meat upon delivery.
  • Record quantity of meat received,  sold, and wasted.
  • Negotiate with distributors to determine order details.

department manager / first assistant

  • Create and review scheduled rosters for both the management and employee teams.
  • Review sales and projections from prior years and months to calculate future sales.
  • Create formulas with statistics to create budgets and calculate profit and loss.
  • Hire, train and promote employees.
  • Control of resolving customer complaints as well as customer satisfaction ratings.
  • Review advertising trends and other data regarding marketing of goods and services to determine the best way to promote products.

department manager

  • develop Sales Advisor
  • helped oversee the Store while there was no Store Manger
  • create a schedule
  • create a Sales Plan for the next 13 weeks 
  • Train new Management 
  • Monthly Self Audit

department manager

  • Managed People,Products and Equipment during operations.
  • Monitor Food Cost Controllable to ensure profitability
  • Performs Ordering and Food Safety check 
  • Attend to Customers feedback and complaints.

department manager

  • Ensure cleanliness and safety in Home Decor.
  • Ensure employees were up to date on training.
  • Monitor order management.
  • Attend weekly staff meetings.
  • Assist neighboring departments for coverage.

department manager

  • Creating floral arrangements
  • Looking over employees and assigning tasks
  • Assisting customers with product knowledge 
  • Worked directly with management, In writing Mission-2020 for the west ZONE. 

department manager/sports leader coach

  • I build my Local Project (LSP/ commercial policy) to make my business accessible to as many as sport users in my catchment.
  • I manage over all Omni business for my channel, I interact with like-minded sport users and customers with the objective of satisfy or satisfy user. 
  • I will choose my product range as per my catchment analysis I am accountable for merchandising and stock of my territory. 
  • I will be responsible for piloting, budgeting and PnL for my business (Margin, Shrinkage). 
  • I will guarantee the result of my economic performance with right forecasting and analysis of the results, I say, I do. I build my local sport Community in my catchment.
  •  I mediate between my user and country sport leader (feedback). I update my planner including events, workshops and leaves. Developed new process for employee evaluation which resulted in marked performance improvements. Answered average of 10 to 12 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing new product information.
  • Initiated two key partnerships which resulted in 08% revenue growth. 

department manager/customer service

  • Counted Cash Drawers and made deposits.
  • Maintained office work and paper work for customer service desk.
  • Cleaned and Organized the store and GMD department.
  • Completed all point of sale for opening and closing procedures.

department manager

  • Managed, supervised and trained staff
  • Provided feedback and recommendations to store team and begin to formulate a plan to overcome challenges
  • Increased store sales above target each quarter by analyzing daily sales and creating action plans to achieve.
  • monitored inventory levels and coordinated store shipments
  • Help and resolve customers problems 
  • Maintain a clean and friendly environment 
  • zone and stoke merchandise 

department manager / network administrator

  • Designed,  installed and maintained a medium sized network to support of 6 staff and 27 real estate agents on a daily basis.
  • Trained staff and real estate personnel on Intro – advanced computer user, Microsoft Word, Excel, Publisher and Access.  
  • Wrote database programs to assist in day to day projects and inventory management.
  • Taught Microsoft Word, Excel and Publisher at the County wide Real Estate facility on a month to month basis.
  • Taught Real Estate Photography to both my own office and the County Real Estate agents.
  • Taught real estate software for contracts, database and form design to our real estate agents.
  • Compiled daily, weekly, monthly and annual reports on agent performance and company financial status.

department manager

  • A hand on approach to serving customers, merchandising and managing the operations of my team
  • Ability to drive sales
  • Set and adhere to KPI’s
  • Motivating, mentoring, and supporting the management team to achieve store sales and profits in line with company budgets
  • Ensure compliance to regulations are adhered to
  • Improve sales performance through effective merchandising
  • BPOS system / Support & training

department manager

  • Was responsible to conduct a strong catchment analysis and hence design a strong commercial policy to target as many users as possible.
  • Was taking care of running department in the store and led it from no. 15th in the country to no. 1 in the country out of 62 stores.
  •  Designed the layout plan in coherence with the commercial policy and company guidelines which helped in enhancing the business.
  •  Implemented new commercial strategies which later helped in drawing users to the store, the same was implemented by all the stores later.
  •  Trained a team of seven people and developed them, who later went on to take more responsibilities.

department manager

  • Train or instruct employees in job duties or company policies and floor modifications
  • Inventory control including counts and price changes
  • Responsible for signage and display changes 
  • Answer questions about product features and benefits and demonstrate use of products.

department manager

  • When I first started at Walmart i worked in Bakery as a sales associate. As a sales associate in the bakery department I attended to the needs of the customers and would get the type of deli item they wanted such as ham, cheese, cakes, and bread.
  • After my time in the bakery department I wanted to work in the clothing department. So I transferred over to the mens department and became a Sales Associate for that department as well. I was in charge of making sure all the clothes in the mens section was neatly organized as well as a clean environment that would be up to store standards and appealed to the customers.
  • After spending four years as a sales associate I was promoted to merchandise supervisor and given more responsibility and was able to learn a more advanced skill set. I was a merchandise supervisor for three years. 
  • Recently I have transferred from the mens department back to the bakery department but now as a Department manager. My bosses are very satisfied with the work I have done and for their appreciation given me higher positions in the store to help advance sales and customer satisfaction.

department manager

  • Supervise employees to insure production during company transfer.
  • Maintain department records for daily production.
  • Ensure proper scheduling procedures and phase out employees as production tasks end.
  • Guest service Manager in charge of customer relations and advertising.

department manager

  • Coordinate the design, production and mail of all marketing collateral, including brochures, visitors card, print offers, emails etc.
  •  making  daily,weekly ,monthly report to analyze and find strengths and opportunities of branch
  • Ordered supplies while managing the expenses
  • Department manager trainer

department manager

  • Write and conduct annual and mid year review
  • Write daily and weekly schedule
  • Oversee floor and employees
  • Financial planning and adjustment
  • Attend various management trainings
  • Plan and execute departmental merchandising changes
  • Supervise stock processing and placement

department manager

  • Managed a small team in two different areas, Photo Lab and menswear
  • Recommended schedule changes 
  • Give input on associate evaluations and considerations for merit raises
  • Responsible for the instock, modular changes, price changes, merchandise presentation and all other aspects of merchandising 
  • Responsible for organization of the backroom and for shrink associated with the departments
  • Planned and executed inventory prep for both areas
  • Cleaned and maintained all photo lab equipment