7aaba37e-3598-49df-b2cf-21cf74bf8573

Andrew Smith


287 Custer Street, Hopewell, PA 00000

[email protected]

(000) 000-0000

Professional Summary

Im a an enthusiastic hard working person. I have had my current job for 3 years and in that time I have been promoted to delivery manger. I have also attended military school as well as numerous Army style camps. Through this I have leaned many skills, it has also taught me a great deal of discipline and respect. On top of those last couple points Ive also completed silver level duke of ed.   

Employment history

Delivery Manager, Emmerich and Sons. Port Chris, California
Mar. 2020 – Present
My job consisted of helping get stock the store needed quick and efficiently, as well as getting the stock in I also worked out back which consisted of me making food and preparing the food for  customers

Emergency Cleaner Personal, McLaughlin Inc. Gustavomouth, Maryland
Mar. 2014 – Apr. 2014
This job consisted of me filling in for people who called in sick for their shift, and I would do the cleaning job they were meant to do for them.

Education

North Hayes University, South Eugenia, South Carolina
Present

Skills

Managing

Social Skill

Self discipline

481f32e0-ec97-48b5-90ee-46f4fb6ea3c2

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Objective:

Seeking a challenging and rewarding position with a reputable company. The position should allow for personal and professional growth, while achieving outstanding results and providing business solutions, by achieving desired goals.

Summary:

Having 3 years of IT recruitment experience where the KRA includes of resource/ team management, client’s accounts management, delivery management, and vendor management.
I am involved in team management, delivery/ accounts management, client coordination, performance management, target setting & achievement, team motivation & mentoring new leaders, training & development, create and maintain daily, weekly & monthly, quarterly and annual reports.

Employment history

Delivery Manager, Powlowski LLC. Beattyland, New Jersey
Oct. 2018 – Present
  • Gathering requirements from the client, understanding the priority of requirements and delivery of profiles on stipulated deadline, follow up for the feedback on profiles, rate negotiation.
  • Technically Hands-on experience in the Complete Recruitment Cycle.
  • Partnered with internal hiring managers to drive staffing solutions that met the needs of the business.
  • Owned full-cycle recruiting: interviewed, offered, negotiated and closed candidates for assigned requisitions.
  • Frequently meeting with client SPOCS in-person to build a good business relationship.
  • Good sense of urgency and ability to handle multiple priorities
  • simultaneously.
  • Getting projections of requirements.
  • Handling a team of 7 members, fix their targets, observe their performance.
  • keep them motivated to achieve their targets.
  • Responsible for training new joiners in the team.
  • Segregating the requirements among the team.
  • Keeping track of team targets, requirements, submissions, closures.
  • Market research for projected requirements.
  • Training the team and new employees on different aspects of recruitment and sourcing the profiles.

Team Relationship Development
  • Monthly Birthday Celebrations.
  • Arrangement of get-together/ fun games/team lunch for the employees.
  • Conducting regular meetings with the team to motivate them.

HR Recruiter, Lubowitz-Simonis. Thielfort, Washington
Dec. 2017 – Feb. 2018
  • Managing end to end process of IT recruitment.
  • Getting a detailed and clear description of the resources required from Team Lead.
  • Understanding requirements in terms of technology and skills.
  • Working out with strategy to fill the positions.
  • Taking care to minimize aging and keep minimum TAT (Turn around Time).
  • Identifying sources for tapping prospective candidates.
  • Carrying out Initial HR & Technical Screening of the sourced profiles.
  • Coordinating with the Technical Interviewers and Candidates for their
  • interview availability.
  • Seeking feedback on the interviewed candidates and getting reasons for rejection, if any.
  • Reporting performance to the Team Lead on a weekly basis.

HR Intern, O'Reilly-Torp. VonRuedenborough, Washington
Apr. 2016 – May. 2016

Education

Little College, West Claytonbury, Rhode Island
MBA, Finance, Feb. 2017

South New Mexico Institute, Weissnatport, New Hampshire
M.Com, May. 2016

South Mueller College, West Althamouth, Alabama
B.Com, Dec. 2014

Skills

Outstanding capability to work successfully, independently & leading a team in a rapid fire, multi tasking environment

Employee Relationship Management

Team Building & Mentoring

Vendor Management

Account and Client Management

Permanent IT-staffing Management

Delivery Management

Talent Acquisition / End-End IT Recruitment

620e9b0b-b64c-42bb-bcc2-2aa7ae3247cf

Andrew Smith


287 Custer Street, Hopewell, PA 00000

[email protected]

(000) 000-0000

Professional Summary

Seasoned IT professional offering 16+ years of expertise delivering enterprise level global solutions across the BFSI/Shipping domains in the areas of Transition, Delivery, Support, Infrastructure, Release and Environment management.   Success in buiding DC and migrating Apps and Data, post transition transformation, building the monitoring layer on top of Infrastrcture layer and integrating it with the reporting layer, stabilising and securing the client’s technology landscape to the delight of customer. Successfully transitioning of Billing & Audit track piece of work 2 weeks well ahead of transition timelines thereby eliminating dependence on incumbent vendor’s resources and saving the billing revenue. Successfully automated deployment using Odyssey Transporter thereby reducing deployment time from 6-8 hours to max 1 hour. Successfully led the PrimeTrade migration thereby significantly reducing cyber security risk exposure and also realizing cost savings from decommissioning end of life applications and infrastructure ((iPlanet servers decommissioning)

Employment history

Delivery Manager, Prohaska-Willms. South Morton, Georgia
Mar. 2017 – Jun. 2017
  • Modify existing software to correct errors, to adapt it to new hardware, or to upgrade interfaces and improve performance.
  • Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues.
  • Maintain metrics, reports, process documentation, customer service logs, or training or safety records.
  • Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping.
  • Direct inbound or outbound logistics operations, such as transportation or warehouse activities, safety performance, or logistics quality management.
  • Supervise the work of logistics specialists, planners, or schedulers.
  • Direct or coordinate comprehensive logistical or reverse logistical functions for product life cycles, including acquisition, distribution, internal allocation, delivery, recycling, reuse, or final disposal of resources.

Team Lead, Fay and Sons. Lynwoodfort, South Dakota
Feb. 2006 – Apr. 2007
  • Encrypt data transmissions and erect firewalls to conceal confidential information as it is being transmitted and to keep out tainted digital transfers.
  • Develop plans to safeguard computer files against accidental or unauthorized modification, destruction, or disclosure and to meet emergency data processing needs.
  • Review violations of computer security procedures and discuss procedures with violators to ensure violations are not repeated.
  • Monitor use of data files and regulate access to safeguard information in computer files.
  • Monitor current reports of computer viruses to determine when to update virus protection systems.
  • Modify computer security files to incorporate new software, correct errors, or change individual access status.
  • Perform risk assessments and execute tests of data processing system to ensure functioning of data processing activities and security measures.

Education

Harber University, South Norine, Pennsylvania
Bachelor of Engineering, Mechanical Engineering, Apr. 1995

West Toy, West Trevorbury, Rhode Island
Pre-University Course – II, Science, Jun. 1989

Northern Luettgen, South Bookerfort, South Dakota
S.S.L.C, 10th, Jan. 1987

Skills

Infrastrcture Management

Transition Management

Release Management

Delivery Management

Environment Management

945b7642-9131-4efe-a335-fc82f8c4299b

Andrew Smith


287 Custer Street, Hopewell, PA 00000

[email protected]

(000) 000-0000

Professional Summary

A result driven hands-on technology professional with over 14 years of global leading and delivering next-gen mission critical IT Applications. Experience in CRM applications like Salesforce and Siebel. Deep understanding in delivering applications using microservices architecture, integration technologies, Agile methodology, Test Driven Development, DevOps, CI/CD, Quality Process.

Employment history

Delivery Manager / Senior Salesforce Consultantt, Kreiger Group. Thompsonburgh, Indiana
Feb. 2020 – Present
  • Successfully led and delivered the Digital Transformation project (Salesforce Sales Cloud) involving Siebel, Salesforce, Mulesoft (MVP1).
  • Planned and executed the analysis of data, mapping, identifying the flows and running the loads with the Mulesoft team
  • As a CRM Consultant worked on innovative POC’s to provide the best client deliverables such as Salesforce Event Monitoring reports, Administration Reports, Adoption Reports
  • AppExchange apps demonstration such as Scan Business Cards to Salesforce Accounts, Contacts.
  • Gained knowledge on Analytics Studio (Einstein Analytics)

Delivery Manager / Senior Package Enablement Expert – CRM, Tillman, Trantow and Quitzon. Jasperland, New Hampshire
Dec. 2017 – Present
  • Managed successful delivery of Siebel, microServices, Salesforce and Java teams involving approximately 2000 ftp of work. Implemented DevOps and DevSecOps for microServices stream.
  • Engaged in growing the base account profile with innovative ideas/POCs such as 360 Degree View of Customer in Siebel, QuickCreate Actions.
  • Led the set up the CI/CD platform for microServices delivery using GitHub, Jenkins, SONAR, Kubernetes, DAST, SAST (Veracode AppScan)
  • Managing the cross functional teams, keeping the morale high, ensuring there is good enough of collaboration among the cross functional teams, making sure high quality work is delivered keeping in control of the cost point

Delivery Manager / Solution Architect – CRM, Hand, Muller and Labadie. New Jamelview, Florida
Mar. 2016 – Apr. 2016
  • Managed the Application Development and Application Maintenance for CRM (Siebel) and ESB (Middleware) teams.
  • Review the deliverables (Designs, Code), FDR analysis, Task Prioritization, Configuration/Environment Management for parallel developments. Planning Weekly AM releases,
  • SME Development, Succession Plan, Maintained Skill Matrix, Maintained Team Utilization, Meeting Cost Point, Stake holder Management, Client Communication
  • Performed the role of Quality Analyst for the account focusing on Product and Project Audits to improve quality of the deliverables and maintaining good health of the projects.
  • AM Backlog reduction was highly appreciated by the client and appreciated with the “Certificate of Excellance” award.

Lead Siebel Solution Architect, Russel-Lehner. West Eulaberg, Oregon
Jul. 2013 – Oct. 2013
  • Led and developed Complex transformation (Clarify to Siebel) project. Implemented Siebel Sales Order Management functionalities of telecom domain. Activation, Modification, Deletion, Hotline, Temporary Suspension, Permanent Suspension, Change of Price Plan are few examples of the flows
  • Managed parallel quarterly parallel releases, evaluated the scope, feasibility study, Resource Planning, Configuration Management.

Senior Software Engineer – Siebel, Williamson Inc. West Arnulfoton, Nebraska
May. 2009 – Jul. 2009
  • Worked on multiple Siebel Projects as a Siebel Developer which helped showcase my expertise in the configuration, eScript, Worflows, Integration, order management to deliver high quality work products.
  •  Performed the role of Business Analyst interacting with business users, Requirement Gathering, Prepared the use cases, Prepared the AS IS and TO BE diagrams.

Mainframe Developer, Jerde Group. Francescomouth, Texas
Sep. 2005 – Jan. 2006
  • Used CoolGen to generate and deploy COBOL code. Performed the tasks such as HLD, TD creation, UT, Peer Reviews.

Education

Northern Vermont College, Bernardinebury, Rhode Island
Master of Computer Applications, Comupter Applications, Apr. 2004

Skills

Salesforce

Delivery Management

Agile Project Management

Siebel

DevOps & microServices Methodology

People Management

ad97bc72-c6c5-409c-9858-5fc52b6f8fa6

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Innovative Business Analyst skilled at enhancing and optimizing business processes to ensure growth and success. Experienced with analyzing internal workflow process to identify areas of enhancement, developing and implementing business development plans, and assessing business requirements. Specializes at optimizing functional unit management.

Employment history

Delivery Manager, Becker Inc. South Barneyview, New Mexico
Dec. 2018 – Present
As a delivery manager focused on keeping clients satisfied with the company’s services through managing projects, fixing any reliability issues, tracking service metrics, managing budgets and helping lead the professionals responsible for getting services delivered to clients.

Quality Assurance and Testing, Ortiz-Legros. New Shaun, Tennessee
Apr. 2018 – May. 2018
  • Document software defects, using a bug tracking system, and report defects to software developers.
  • Identify, analyze, and document problems with program function, output, online screen, or content.
  • Review software documentation to ensure technical accuracy, compliance, or completeness, or to mitigate risks.

Education

Northern Schowalter Academy, Leifstad, Iowa
Master Of Computer Applications, Computer Science, Mar. 2018

Northern Oberbrunner University, Marlenatown, Wyoming
Bachelor Of Computer Applications, Computer Science, Mar. 2015

Skills

Communication
Experienced

Problem-Solving
Experienced

Negotiating
Skillful

Critical Thinking
Experienced

delivery manager / solution architect – crm

  • Managed the Application Development and Application Maintenance for CRM (Siebel) and ESB (Middleware) teams.
  • Review the deliverables (Designs, Code), FDR analysis, Task Prioritization, Configuration/Environment Management for parallel developments. Planning Weekly AM releases,
  • SME Development, Succession Plan, Maintained Skill Matrix, Maintained Team Utilization, Meeting Cost Point, Stake holder Management, Client Communication
  • Performed the role of Quality Analyst for the account focusing on Product and Project Audits to improve quality of the deliverables and maintaining good health of the projects.
  • AM Backlog reduction was highly appreciated by the client and appreciated with the “Certificate of Excellance” award.

delivery manager / senior package enablement expert – crm

  • Managed successful delivery of Siebel, microServices, Salesforce and Java teams involving approximately 2000 ftp of work. Implemented DevOps and DevSecOps for microServices stream.
  • Engaged in growing the base account profile with innovative ideas/POCs such as 360 Degree View of Customer in Siebel, QuickCreate Actions.
  • Led the set up the CI/CD platform for microServices delivery using GitHub, Jenkins, SONAR, Kubernetes, DAST, SAST (Veracode AppScan)
  • Managing the cross functional teams, keeping the morale high, ensuring there is good enough of collaboration among the cross functional teams, making sure high quality work is delivered keeping in control of the cost point

delivery manager / global planner

  • Staff experienced SAP consultants to support global strategic business transformation program and manage HUB center activities 
  • Ramp up of critical competencies to enable Project Delivery & Run/Application Maintenance activities 
  • Review and get aligned on Demand & Capacity 
  • Manage overall program roadmap, prepare and report project statuses/risks by collecting, analyzing, and summarizing of the information
  • Monitor and track project milestones and deliverables, get aligned country project milestone plan with deployment & release plan
  • Keep deployment methodology up to date to support different types of deployments
  • Prepare transition concept for SAP Basis Support and align it with new target organization model

delivery manager

  • Technical leader of the implemented solution;
  • Direct communication with the client to requirements elicitation and solution design;
  • Manage backlog and issues estimation;
  • Development of complex user stories;
  • Manage develop team.

delivery manager

  • Monitoring Product cycle through JIRA.
  • Ensuring and delivering service on time.
  • Ensuring with hardware provider that to be available on time and deliver to the client according to requirement.
  • Monitoring and giving support post product deployment.

delivery manager

  • Pre-Sales supporting RFPs 
  • Process Improvement Champion 
  • Delivery Manager 
  • Tech Lead
  • Senior Developer

delivery manager

  • Responsible for making sure inventory was on the delivery truck and map out the route for that day.
  • Worked with customers to insure they had a great experience and that we did our job efficiently.
  • Helped deliver the product. – This included lifting things anywhere from 50lb-400lbs.- Assembled product as needed correctly without any issues.
  • Training the team and new employees on different aspects of recruitment and sourcing the profiles.

delivery manager

  • The coordination and administration of bookings from supplier through to vendor and onto the Inbound floor.
  • Ensuring the compliance of all deliveries through internal and external communications with reference to the ompanies guidelines.
  • Updating the entire Fulfillment Centre on details of incoming stock.
  • Ensuring all short shipped and damaged deliveries are resolved.
  • Complete management of the Internal booking system.
  • End of month delivery summary reports.
  • Contribute improvement of productivity and reduction of process issues.

delivery manager

  • Responsible for training new joiners in the team.
  • Segregating the requirements among the team.
  • Keeping track of team targets, requirements, submissions, closures.
  • Market research for projected requirements.

delivery manager

  • Organize and direct worker training programs, resolve personnel problems, and evaluate employee performance
  • Manage team of delivery drivers to ensure food is delivered in a timely manner.
  • Handling a team of 7 members, fix their targets, observe their performance.
  • keep them motivated to achieve their targets.

delivery manager

  • Build up the approach to bring down SIT, UAT and Production issues
  • Checking Mails, Content Development, Online Promotions
  • Public Relations maintaining good wrap with clients
  • Getting projections of requirements.

delivery manager

  • Checking client requirements according to the availability of service.
  • Making SLA and BRD with the client and internal team for development.
  • Ensured appropriate documentation was in place for specific support requirements.
  • Creating SOP according to the client requirement.
  • Giving presentation and Training to the Support team and Client about the product.
  • Ensuring product to be Bug-free and stable by checking Test case.
  • Pre-Lunch testing of the product and giving approval.

delivery manager

  • Gathering requirements from the client, understanding the priority of requirements and delivery of profiles on stipulated deadline, follow up for the feedback on profiles, rate negotiation.
  • Technically Hands-on experience in the Complete Recruitment Cycle.
  • Partnered with internal hiring managers to drive staffing solutions that met the needs of the business.
  • Owned full-cycle recruiting: interviewed, offered, negotiated and closed candidates for assigned requisitions.
  • Frequently meeting with client SPOCS in-person to build a good business relationship.
  • Good sense of urgency and ability to handle multiple priorities
  • simultaneously.

delivery manager

  • Manages technical resources, including planning, estimating, and developing test cases in compliance with the established engineering process
  • Takes full responsibility for all phases of testing and the management of the testing activities within a development and complex project
  • Select project testing standards for all phases, influencing all parties, i.e. project managers, to conform to those standards and manage the client relationship with respect to all testing matters
  • Involvement and provide directions in building up automated regression suites across projects

delivery manager

  • Direct and manage project development from beginning to end.
  • Define project scope, goals and deliverables that support business goals
  • Handling Technical Team as well as Marketing team
  • Giving Presentations to the client about product
  • Delivery of Projects to the clients with presentation
  • Maintaining Daily Accounts
  • Collecting Daily reports of marketing and Technical work Status

delivery manager

  • Document technical specifications and operating standards for enterprise software.
  • Enhancing test quality and effectiveness by working with the Development and Program Management to prevent problems and ensure that products can be tested effectively
  • Regulating and coordinating testing processes and standards across multiple and simultaneous projects and departments, for various browsers and mobile devices 
  • Managing the test preparation phases for the production of test effort, resource calculation, test data, test cases, test execution plans, and defect report life cycle flows

delivery manager

  • Managing end-to-end delivery of projects according to the organizational framework
  • Machine learning projects in Python
  • Work closely with development teams to ensure accurate integration of machine learning models into current  platforms
  • Design, conduct, and report results from prototype or proof-of-concept research projects that focus on addressing new problems using machine learning algorithms.
  • Develop new machine learning models to speedup product from its design to launch in market by Reducing approval cycle time from user
  • possible failure in Part designs
  • Process Stabilization

delivery manager / senior salesforce consultantt

  • Successfully led and delivered the Digital Transformation project (Salesforce Sales Cloud) involving Siebel, Salesforce, Mulesoft (MVP1).
  • Planned and executed the analysis of data, mapping, identifying the flows and running the loads with the Mulesoft team
  • As a CRM Consultant worked on innovative POC’s to provide the best client deliverables such as Salesforce Event Monitoring reports, Administration Reports, Adoption Reports
  • AppExchange apps demonstration such as Scan Business Cards to Salesforce Accounts, Contacts.
  • Gained knowledge on Analytics Studio (Einstein Analytics)

delivery manager

  • Responsible for handling multiple products and stakeholders including development, testing, automation and end to end deliverable
  • Involvement in RFP proposals and finalize third party contracts
  • Involvement in architecture, coding review and solution’s approach
  • Defining product roadmap, architecture improvement and coding practices
  • Requirement gathering, assist in designing technical documentation
  • Involvement in technical roadmap discussions and present the same to higher management
  • Played Scrum Master role and ensure smooth operation of all projects

delivery manager

  • Help drivers go on the most time efficient runs.
  • Answer over the phone orders.
  • Go on deliveries
  • Implemented client training (business and technical) and supervised software integration on client’s site.

delivery manager

  • Global Treasure Bank Core Banking and Channel Banking Implementation
  • Myawaddy Bank Core Banking,Channel Banking and Card Payment System Implementation
  • Ayawaddy Farmer Development Bank Core Banking Implementation
  • Asia Green Development Bank  Core Banking,Channel Banking and Card Payment System Implementation 

delivery manager

  • Complete delivery responsibilities to manage Technology, Operation and Marketing as a whole.  
  • Preparation of Business Requirement Document (BRD) in line with Mobile App development and configuration as per project requirement
  • Adept in determining requirements, project scheduling and tracking as per defined milestone
  • Adroit in facilitating Agile project delivery that includes Sprint Planning, Backlog Refinement, Sprint Retrospective and Daily Stand-ups
  • Worked on tracking user stories, business workflows, conducted daily meetings to track and monitor team performance, along with continuous Risk/Issue assessments, and implementing mitigation strategies. 
  • Worked on training, coaching and mentoring the assigned resources to deliver to the best of their ability on their skills and supported them on documentations and communication with stakeholders
  • Instrumental in vendor coordination that included RMS integration, Telr payment gateway integration and API integration coordination with other governance bodies to streamline the data flow between middleware and 3rd party application systems

delivery manager

  • Spearheaded Webcasting of Delhi Assembly Elections managing service delivery and operations for the o/o Chief Electoral Officer,Delhi. 
  • Live CCTV surveillance for Board of Secondary Education,Rajashthan. 
  • Managed overall delivery of contracted services at client site.
  • Attended staff and client meetings and served as liaison to manage operations for account.
  • Coordinated and led internal and external site team meetings. 
  • Facilitated completion of deliveries and verified all documentation.
  • Gathered requirements, defined scopes, allocated resources and established schedules meeting project demands.