8294179e-c1f2-441b-82e9-d192c6df8b5a

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction.  Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.  Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.

Employment history

Debt Collector, Morar, Hyatt and Dickinson. New Rory, New Jersey
Jul. 2017 – Aug. 2017
Contact consumers via phone to collect past due balances owe to properties management companies of apartments communities and realty companies , medical debts, negotiate settlements, set up payments plans and lower deliquency 

Account Executive, Cronin, Pfannerstill and McGlynn. Krissyshire, Kentucky
Jun. 2013 – Oct. 2013
Help Customers technical support, retention,inbound sales,upgrades of mobile device
Resolve customer complaints or answer customers’ questions regarding policies and procedures.

Collector, Tromp, Rempel and Abernathy. Dodiechester, Tennessee
Aug. 2006 – Aug. 2007
Review collection reports to determine the status of collections and the amounts of outstanding balances.  collect payments by phone and help lower delinquency and avoid vechicle repossession

Education

Flatley University, West Valhaven, Louisiana
High School Diploma, Jul. 1997

Skills

Retail
Skillful

Debt Collections(Medical,Apartments and Credit Cards)
Expert

Customer Service Agent
Expert

Auto loan Collections
Experienced

Computers
Experienced

Inbound Wireless Sales
Experienced

Bilingual English & Spanish
Expert

7cf35169-f158-48e3-9b51-b690f57408cb

Andrew Smith


Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

I am a motivated and results driven individual. My skill set is varied and includes experiences from a wide range of different industries, I believe this has helped me to maintain an out of the box approach to problem solving and completing tasks. I take great pride in my work and strive to always achieve goals set by myself or my employer.

I can work unsupervised and am skilled at leading coworkers rather than simply giving instruction. I always lead by example and like to work with a solid understanding of the role and requirements of not only my own position, but those of the people around me.

Employment history

May. 2020 – Present
North Zenobiaview, Oregon
Nightclub Manager, Smitham-Blick

  • Customer Relations
  • Management of bar, cleaning, security and floor staff
  • Stock control
  • Invoice input 
  • Money Handling 
  • Alcohol and Food Service 
  • Enforcing Liquor Licensing Laws
  • Data Analysis
  • Marketing and promotional organisation 
  • Comparative Performance analysis
  • General Cleaning Duties
  • Roster Management
  • Crowd Control
  • Public Relations  
  • Wage management and Cost Control
  • Efficient and expedient use of spreadsheets and multimedia programs
  • Social Media management

Jun. 2015 – Jul. 2015
North Gale, Hawaii
Debt Collector, Ondricka Inc

  • Public relations
  • Finance Negotiation
  • Abiding by and enforcing the Debt collection laws 
  • Spreadsheets and documentation using Microsoft office
  • Display empathy for individual cases
  • Create a positive experience while still achieving results

Education

Bachelor of Aviation: Aviation

  • Bechtelar Academy – Carltonland, Virginia

Dec. 2017
Commercial pilot licence and diploma in Helicopters: Aviation

  • North California University – Dietrichstad, South Carolina

Feb. 2013
Double Diploma of Sport and Recreation and Sport Development: Sport and Recreation

  • Western Grant – Lubowitzland, Arizona

May. 2007
Diploma of Remedial Massage: Health and Fitness

  • Northern Ortiz University – Pollichmouth, Vermont

Nov. 2004
High School Diploma

  • Hane Institute – East Lisettemouth, New Mexico

Skills

Staff Management

Data Analysis

Media and technology application

Time Management

Project Management

Computing

Innovation and Application

22478654-8a44-4f49-97c3-780a149d1583

Andrew Smith

Professional Summary

4+ years graphic design and digital photography experience. Particularly adept with Adobe AfterEffects, Illustrator and Photoshop applications in both educational and commercial settings. Also, have knowledge of programming from html, SQL, python to list as examples and as stated in my prior work experience I have worked as a manager in the fast food industry and during my training as a chef have cooked in restaurants such as sea temple and Sheraton.

Seeking a position in an environment which emphasizes teamwork and encourages learning by doing.

Employment history

Debt Collector/Loan officer, Hudson, Kessler and Crooks. East Refugiashire, South Dakota
Dec. 2016 – Jun. 2017
  • Arrange for debt repayment or establish repayment schedules, based on customers’ financial situations.
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
  • Advise customers of necessary actions and strategies for debt repayment.
  • Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
  • Examine, evaluate, or process loan applications.
  • Prepare financial or regulatory reports required by laws, regulations, or boards of directors.

Manager, Sawayn Inc. New Sharolynmouth, North Carolina
Jan. 2012 – Jul. 2013
  • Handle Customer Complaints
  • Run Shifts for long periods
  • Organise Crew for Shifts
  • Maintain sanitation, health, and safety standards in work areas as safety manager.
  • Clean food preparation areas, cooking surfaces, and utensils.
  • Verify that prepared food meets requirements for quality and quantity.
  • Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.
  • Clean, stock, and restock workstations and display cases.
  • Cook the exact number of items ordered by each customer, working on several different orders simultaneously.

Deliver, Hegmann-Schmidt. Lake Kyoko, Oklahoma
Feb. 2004 – Sep. 2004

Education

North Ohio Academy, New Jimmyshire, Missouri
Certificate IV in Programming, Present

North Kentucky Institute, South Normandburgh, Louisiana
Certificate II in Hospitality, Apr. 2012

Quitzon College, West Rolandoport, Tennessee
Year 12, Jun. 2011

Bednar Institute, Creminmouth, Oregon
Certificate I in Construction, May. 2011

Lang Academy, Harrystad, New York
Certificate I in Engineering, Apr. 2011

East Oregon University, West Stanfordport, Georgia
Certificate II Workplace Practices, Jan. 2011

Southern Wilderman Academy, Rosanaview, South Carolina
Certificate I in Information Technology, Jan. 2011

Personal info


Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Languages

English








Japanese








Skills

Communication








Graphic Design








Computer Languages








Ability to Work Under Pressure








Leadership








Time-Management








Detail-Oriented








Planning and Research Skills








d4ee897a-8897-49c1-b28f-f24478013216

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction.  Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.  Actively seeking a customer service director role where I can utilize my experience to add immediate value to an organization.

Employment history

Debt Collector, Yundt, Vandervort and Casper. Lakieshastad, Oregon
Mar. 2018 – Present
  • Provide assistance for customers with special billing requests.
  • Calculate and quote charges for services such as long-distance connections.
  • Perform clerical duties such as typing, proofreading, and sorting mail.
  • Promote company products, services, and savings plans when appropriate.
  • Update directory information.
  • Compute figures such as balances, totals, or commissions.

Customer Service Executive, Herman, Boyer and Schneider. Port Solmouth, Illinois
Oct. 2017 – Dec. 2017
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Education

Southern Effertz University, New Contessa, Colorado
Bachelor of Science, Sep. 2006

Skills

Customer Service Mindset
Experienced

Hospitality
Experienced

Zendesk
Skillful

senior debt collector (acting tl)

  • Create a list of delinquent accounts and assign sets to collections officers.
  • Reviewed, and determined which accounts qualified for possible legal action, or charge off.
  • Performed all supervisory tasks including coaching, evaluations, performance management, and personnel administration.
  • Handled escalated issues with different companies Premier Clients, Premier Bankers, and Executive Management team.

debt collector

  • Developing Communication Skills/ Resolving Financial Difficulties.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Collect debts from organisations and government ministries.
  • Collected approximately 80% from company bad debts. 

debt collector

  • Receive payments and post amounts paid to customer accounts.                                                                                                                                
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.                                                                                                                                                                 
  • Persuade customers to pay amounts due on credit accounts.                                                                                                                                  
  • Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.                                                                                                                                                                                              

debt collector

  • Public relations
  • Finance Negotiation
  • Abiding by and enforcing the Debt collection laws 
  • Spreadsheets and documentation using Microsoft office
  • Display empathy for individual cases
  • Create a positive experience while still achieving results

debt collector

  • Handled anywhere between 150 – 250 calls daily
  • Assisted Borrowers over the phone via 3rd party, to resolve and negotiate repayments
  • Collected on charged off credit and debit cards for Bank of America, Dell Financial Services, Citibank, Capital One, Discover, and Chase Bank 
  • Debt Collector

debt collector

  • Worked with Capital One as a collector.
  • I was then transferred to First Niagara Bank, CarMax, Cato, Kaplan University.  
  • After improving myself in the field, I was transferred to Bank of America customer service assisting customers resolve their debts.
  • Comply with requirements when legal action is unavoidable

senior debt collector

  • Manage delinquent/irregular accounts in the SME & Consumer portfolio allocated on a monthly basis
  • Plan course of action to recover outstanding payments
  • Locate and contact debtors to inquire of their payment status
  • To ensure that all accounts in the allocation are worked effectively & necessary follow ups are   made with the key borrower/ company’s officials.
  • To ensure physical visits are made to the working premises of the company & field visit report is  updated 
  • Update account status and database regularly
  • Alert superiors of debtors unwilling or unable to pay when necessary

debt collector

  • Making outbound collection calls to debtors.
  •  Dealing with and escalating debtor queries.
  • Updating database for various debtors.
  • Reaching targets. 

debt collector

  • Keep tracking outstanding debts.
  • Plan course of action to recover owed money.
  • Locate and contact debtors.
  • Negotiate payoff deadlines and payment plans.
  • Handle customers’ questions or complaints.
  • Identify gaps in the system and recommend solutions.
  • Build trust with debtors. 

debt collector

  • Dealing with Inbound and outbound calls.
  • Collecting debt from the customers and informing them about Credit Bearau Reporting.
  • Providing extensions, trade in and other several benefits to the Obligor/Co-obligor, if necessary.
  • Prepare and process  insurance records.

debt collector

  • Assisted customers with payment arrangements to ensure customer’s service remained active giving customer time to make said payment
  • Responsible for troubleshooting device and network issues
  • Responsible for tracking missing or misapplied payments and account maintenance
  • Earned top 10% ranking two consecutive quarters in first six months of employment
  • Provided accurate and appropriate information in response to customer inquiries, and properly directed inbound calls to improve call flow, and verified information in the computer system was up-to-date and accurate

debt collector

  • Collecting Debt for customers Car Loan
  • Getting Right Party Contacts
  • Billing Inquires
  • Collecting on telecommunications 

debt collector

  • Notified consumers of delinquent accounts by telpehone and mail.
  • Received and posted payment amounts to consumer accounts 
  • prepared statments for credit bureaus if consumers failed to respond 
  • managed records of collection and account status 

debt collector

  • Notified customers of delinquent accounts  and arranged debt repayment schedules
  • Advised customers on debt repayment strategies 
  • Worked with numerous companies to trace delinquent customers
  • Received payments and posted credits to customer balances
  • Answered phones and performed general clerical tasks 
  • Persuaded customers to pay amounts due on credit accounts and damage claims

debt collector

  • Outbound calls for debt collection.
  •  Make contact  with the debtor by phone or letter to highlight the arrears, and negotiate a settlement through an agreed payment plan.
  • Worked with a variety of people, all of which required sensitive approach.
  • Advised and counseled consumers to come up with a mutual resolution that would ensure that aggressive collection methods would not have to be taken.
  • Worked with a variety of software’s

debt collector

  • Collection of funds for the business
  • Handling unpaid accounts 
  • Handling unsettled accounts
  • Reporting to management of detailed debtor reports, updating payment schedules, advising payment methods and daily updating

debt collector

  • Maintained high volume of calls to meet demands of busy group. 
  •   Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances. 
  •  Used scripted conversation prompts to convey current account information and obtain payments. 
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options. 

debt collector

  • Contacts high-risk customers in order to secure payment on previously “bad debt”. Negotiates with these members to secure settlement or payment arrangements. 
  • Communication and negotiations skills while interacting with members, colleagues and clients
  • Manage multiple accounts for delinquency and debt collection efforts
  • Locate and contact debtors about outstanding obligations
  • Send out past due notices for delinquent accounts or for missed settlement payments
  • Investigate and resolve complaints regarding incorrect debt collection attempts
  • Report address changes and maintain files regarding debtors for correct and current contact information

debt collector

  • Understand the reason for the consumer to be into collection
  • Use of all possible way such as payment plan or settlements to help our consumers to resolve their debts.
  • Handle customer complaints and take appropriate action to resolve them in cases of Bankruptcy, Debt consolidation and Armed Services accounts.
  • Be 100% compliant with all the Rules and Regulations of Fair Debt Collection Practices Act (FDCPA) regulated by Federal Trade Commission (FTC).

debt collector

  • Outbound & inbound calls
  •  Receiving arrears account
  •  Teletracing
  •  Updating information on the system
  •  Manage & resolve customer complaint
  • Capturing feedback from client
  •  Handling customer queries both telephonically & e-mail

debt collector

  • Used Excel to keep records of all debts paid
  • Kept an organized book of clients
  • Used system to search and make sure debt was valid and for the right clients
  • Called clients to ensure payment responsibilities were either voluntarily met or other arrangements were made

debt collector

  • Being able to work a 40hr work week, with two late nights included in shift.
  • Working on a dialer to collect on a variety of debts.
  • Help customers find a way to resolve their accounts in a manner that works for them and satisfies the company. 
  • Understanding multiple situations and always finding a way to resolve, whether it was an issue with the system or client always having the dugiligance to make sure every little concern is handled and cared for.
  • Hitting goals of over 40k a month. 

debt collector

  • Make outbound contact to debtors regarding delinquent accounts and negotiate settlement options.
  • Take inbound telephone calls from debtors regarding delinquent accounts and negotiate settlement options.
  • Prepare correspondence on delinquent accounts.
  • Research disputed delinquent account balances and make necessary corrections.
  • Review accounts to be recommended for closure and assist in report preparation.

debt collector

  • Assisted with cancellations and resale options if they were available
  • Helped resolve any issues and resolve members account to make the member satisfied
  • Set up tasks on a daily basis for further review
  • Receive 50+ calls on a daily basis and made outgoing calls for follow up 

debt collector/loan officer

  • Transmit and receive messages, using telephones a Microsoft
  • Arrange for debt repayment or establish repayment schedules, based on customers’ financial situations. access database
  • Loan Assessment
  • Junior IT
  • Minimal Graphic Design work

debt collector

  • Collect debt on credit cards (Visa ,MasterCard, Capital One , American Express ) and Home and Auto loans .
  • Skip trace and locate customers to attempt to collect a debt . 
  • Take payments with customers and assist with fund verification with different banks . 
  • Assist with fund transfers from 401k.
  • De-escalate irate customers .
  • Take supervisor calls from other agents . 
  • Provide second talk off for other agents who needed assistance when closing a deal .