85f6c935-7d4a-427f-a8d6-edae486a9b54

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

I am currently managing a few businesses that I own and operate, such as; A small engine repair shop specified to All Terrain Vehicles. Also a parts shop for ATV’s. I also run ThangUSA, our mmorpg. 

I am an avid player of the Fishing Clash game, and I dedicate a considerable amount of time to the workings and have pretty extensive knowledge of nearly everything in the game. 

I am not really looking for an IT or Tech position, but I would like to enter into a Customer Relations based position if possible. Salary is not my goal, I aim to help better the game, and provide a great customer relation base. As I state above, I do play the game, and would like to help further the development and experience with the game with ideas and complete customer care. As that I am self-employed, I do have a substantial amount of time that I could dedicate to your business, and the game as a whole.
~Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations.  Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.
~Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction.  Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.  Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.
~Customer service specialist and business development executive with 15 years’ experience leading teams in driving organizational growth and revenue. 

I hope you will consider me for a position on this fast=paced, growing industry!!

Employment history

Database Administrator/Partner, Heidenreich Group. Errolshire, Kentucky
Jan. 2017 – Present
We acquired an open source MMORPG in late 2010 called Thang Global. It was previously a Korean based game, and much of the game was in Korean. I hired a team of specialists and coders to re-write the code to correspond to our USA based operation. The reworking took approximately 6 months, we launched the newly coded game to the US market in late 2011. I have been owner/operator of this unofficial business since the start. I control hiring and firing of employees, payroll, Game management and customer service. I currently have 6 employees that work for me, on a per diem basis. Each official employee makes a percentage of the monthly income, after expenses.
  • Balance and adjust gameplay experiences to ensure the critical and commercial success of the product.
  • Provide feedback to designers and other colleagues regarding game design features.
  • Create core game features including storylines, role-play mechanics, and character biographies for a new video game or game franchise.
  • Devise missions, challenges, or puzzles to be encountered in game play.
  • Guide design discussions between development teams.
  • Develop and maintain design level documentation, including mechanics, guidelines, and mission outlines.
  • Create and manage documentation, production schedules, prototyping goals, and communication plans in collaboration with production staff.
  • Conduct regular design reviews throughout the game development process.
  • Present new game design concepts to management and technical colleagues, including artists, animators, and programmers.
  • Solicit, obtain, and integrate feedback from design and technical staff into original game design.
  • Document all aspects of formal game design, using mock-up screenshots, sample menu layouts, gameplay flowcharts, and other graphical devices.
  • Provide feedback to production staff regarding technical game qualities or adherence to original design.
  • Prepare two-dimensional concept layouts or three-dimensional mock-ups.
  • Consult with multiple stakeholders to define requirements and implement online features.
  • Oversee gameplay testing to ensure intended gaming experience and game adherence to original vision.
  • Keep abreast of game design technology and techniques, industry trends, or audience interests, reactions, and needs by reviewing current literature, talking with colleagues, participating in educational programs, attending meetings or workshops, or participating in professional organizations or conferences.
  • Create gameplay prototypes for presentation to creative and technical staff and management.
  • Collaborate with artists to achieve appropriate visual style.
  • Write or supervise the writing of game text and dialogue.
  • Determine supplementary virtual features, such as currency, item catalog, menu design, and audio direction.
  • Review or evaluate competitive products, film, music, television, and other art forms to generate new game design ideas.
  • Prepare and revise initial game sketches using two- and three-dimensional graphical design software.
  • Provide test specifications to quality assurance staff.
  • Create gameplay test plans for internal and external test groups.

  • The game isn’t currently being updated regularly due to a small player base. We do continue to provide customer service and support for our current player base.

Senior Tech, Lowe Group. Port Sherwoodfort, Maine
May. 2008 – Aug. 2008
I was responsible for 4-7 employees. Job duties included customer relations and sales, all mechanical repairs, payroll, time sheets, company part ordering and supply generation. Basically, I ran the shop when the owner was not present, and I was responsible for everything that the owner would be doing, had he been there. 

Auto Mechanic for over 12 years.
ASE certification in domestic and foreign vehicles
ASE certification in Brakes foreign and domestic
ASE certification in steering and suspension foreign and domestic
NYSI certified Inspector

  • Follow supervisors’ instructions as to which parts to restore or replace and how much time the job should take.
  • Review damage reports, prepare or review repair cost estimates, and plan work to be performed.
  • Inspect repaired vehicles for proper functioning, completion of work, dimensional accuracy, and overall appearance of paint job, and test drive vehicles to ensure proper alignment and handling.
  • Fit and weld replacement parts into place, using wrenches and welding equipment, and grind down welds to smooth them, using power grinders and other tools.
  • Adjust or align headlights, wheels, and brake systems.
  • Replace damaged glass on vehicles.

Education

South Homenick, East Marcelino, Alabama
Associate of Applied Science, Computer Science, Software Design, Mar. 1998

Northern Marks University, Roscoeland, Florida
High School Diploma, Regent diploma with strength in CAD and Science, Oct. 1995

Skills

Project Management
Experienced

Customer Service
Expert

Computer Science
Skillful

ae2d510f-3da8-42a4-9b12-7fa978a3fb57

Andrew Smith


287 Custer Street, Hopewell, PA 00000

[email protected]

(000) 000-0000

Professional Summary

An experienced IT professional with database administration skills across multiple databases. Having the ability to take the technical lead in projects and supporting technical implementation whilst working on multiple products. Currently working in a demanding production support environment managing large volumes of business critical data. A committed team player, self motivated with the ability to communicate at all levels. Presently looking for a suitable database administrator position with a responsible company.

Education

The Schaden College, East Thomasenaville, Georgia
Bachelor of Science, Computer Science, Oct. 2017

West Carroll College, Lake Rene, Idaho
Master of Science, Advanced Information Systems, Dec. 2011

West Stiedemann, South Jonburgh, Idaho
Bachelor of Science, Business Planning and Information Systems, Mar. 2007

Employment history

Database Administrator, Johnson, Predovic and Skiles. Ellishaven, New York
Mar. 2020 – Present
1.  Installing and maintaining databases. 
2.  Administration of the database including performance monitoring and tuning. Taking part in the preparation and Execution of technical tests. 
3.  Populating a database with new information or transfer existing data into it. Creating back up copies of data. 
4.  Responsible for database security and also preventing data loss. 
5.  Involved in the design of physical database schema, data modeling, and performance tuning. 
6.  Controlling and monitoring user access to the database. 
7.  Monitoring and optimizing the performance of the databases. 
8.  Installing and maintaining MySQL on RHEL 7. 
9.  Installing and maintaining PostgreSQL on Linux based OS. 
10. SQL Server AlwaysON Availability Groups for bank’s new web site and Web Banking environment. 
11. Installing and maintaining MongoDB Enterprise Edition. 
12. Generating various reports by querying from databases as per need. 
13. Allocating system storage and planning future storage requirements for the database systems. 
14. Generating various reports by querying from databases as per need.
15. Create ad-hoc queries to generate reports based on company needs.
16. Participate in development process using SQL, Java, Python and C#.
17. Databases on Docker.
18. Data Virtualization Software

Data Analyst, Kreiger, Rodriguez and Mohr. Brownfurt, Wisconsin
Jul. 2014 – Nov. 2015
1.  AQR – Data Quality Control, Feasibility Studies, Examining the impacts on portfolio performance according to the regulatory definitions 
2.  Manipulating, cleansing & processing data using Excel, Access and SQL. 
3.  Responsible for loading, extracting and validation of client data. 
4.  Analysing raw data, drawing conclusions & developing recommendations 
5.  Writing T-SQL scripts to manipulate data for data loads and extracts. 
6.  Developing data analytical databases from complex financial source data. 
7.  Performing daily system checks. 
8.  Data entry, data auditing, data cleansing, creating data reports and monitoring all data for accuracy. 
9.  Monitoring the automated loading processes. 
10. Advising on the suitability of methodologies and suggesting improvements. 
11. Carrying out specified data processing techniques. 
12. Supplying qualitative and quantitative data to colleagues. 
13. Using SAS & MS SQL Server to extract, transform & load source data from transaction systems.

Database Administrator, Johnston Group. North Timothy, Missouri
Jan. 2011 – Apr. 2013
1.  Installing and upgrading database servers and application tools. 
2.  Allocating system storage and planning future storage requirements for the database systems. 
3.  Modifying the databases’ structure, as necessary, from information given by application developers. 
4.  Enrolling users and maintaining system security. 
5.  Controlling and monitoring user access to the database. 
6.  Monitoring and optimizing the performance of the databases. 
7.  Planning for backup and recovery of database information. 
8.  Backing up and restoring databases. 
9.  Contacting database vendor for technical support. 
10. Generating various reports by querying from databases as per need.

HOBBIES & INTERESTS

Languages

English

Greek

Skills

Python

Java

High Availability Solutions

Performance Tuning

MongoDB

MySQL

PostgreSQL

SQL Server

Scripting

SQL/T-SQL, SSIS, SSRS

7135fec8-95f0-4858-95ae-709b0c4d17b9

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Seasoned telecommunications technician.  Ive worked in the field for 10+ years installing everything from cable boxes, to cable, telephone, and internet lines,  internet modems, and telephony modems.    Also installed Metro-E (fiber) switches, PRI switches, and Voice Edge (Internet based phone systems).
My current job, I am in the “Teamsters” union.  I obtain a CDL class B so i am authorized to drive vehicles with air brakes.  I use a “symbol” device daily to pick orders, load and unload material onto and off of trucks.  

Employment history

Warehouse/Driver, Emmerich, Runte and Hudson. Kiehnmouth, Tennessee
May. 2015 – Present
    
  • Using a “symbol” device daily, i work in a distribution warehouse.  The day to day duties are loading and unloading our trucks and inbound trucks delivering material.  Also, using the symbol device to receive product off of the inbound trucks.  Pick orders for our customers throughout the day to load onto our trucks in the afternoon for next day deliveries.   

Database Administrator/Analyst, Purdy LLC. North Naidafurt, Maine

Commercial/Residential Supervisor, Mohr, Ernser and Pouros. Jametown, Wyoming
Aug. 2009 – May. 2014
  • Routed technicians in the mornings for there daily duties
  • Installed television, internet, and phone services for Comcast customers
  • Installed Metro-E (fiber switches) in businesses for Comcast.  Which included cleaning the fiber lines, installing customer IP address in the switch,  ensure internet service over fiber lines were at the correct speed and up and running
  • Installed PRI switches for businesses phone services.   Which included running the cable from the tap into the server room.  Installing the modem, and hooking it up to the PRI switch.
  • Installed Comcast “Voice Edge” service.  Which involved installing an internet modem,  feeding it into a switch.   Then hooking up telephones over POE (power over ethernet) lines, or cat-5 lines and installing all the services that Voice Edge offers
  • Pre-wired commercial businesses that were getting Comcast Business service television, internet, and telephone.   

technician, Tremblay, Welch and Schulist. Alvinahaven, Nevada
Aug. 2006 – Feb. 2009
  • Installed television, internet, and telephony services as a contractor for Comcast.  

Computer Operator, Crona-Botsford. South Brandon, Maryland
Jul. 2002 – Sep. 2003
  • Worked for Health Care Finance Administration.  
  • Installed tapes with healthcare information into robots for customers and employees to access data.   
  • Traveled to “disaster recovery sites” around the US to ensure we were able to continue business incase of a natural disaster, or an attack on the health care system.

Database Manager/Analyst, Wiza LLC. North Hipolitoport, Wyoming
Aug. 1999 – Sep. 1999
  • Completed Air Force basic training
  • Completed schooling/training for database manager/analyst
  • Day to day job was running reports on all aircraft.  Building charts and graphs on aircrafts flight time and downtime.  Printing out reports for customers on base needing information on aircrafts.  Ensuring all maintenance was input into system to keep the system updated on the aircraft.   

Education

Western Georgia University, Legrosberg, North Dakota

Eastern Yost, East Lakiafurt, Rhode Island
MCSA (microsoft certified system administrator), Jun. 2005

North Virginia University, Borerview, California
High School Diploma, Jan. 1996

Skills

telecommunications technician
Experienced

database management
Skillful

computer/computer device specialist
Experienced

database administrator

  • Customer Database Migration (Oracle 10 to Oracle 11g; and Oracle 11g to Oracle 12c); 
  • Monitoring implementations using Zabbix, shell scripts, crontab, bat scripts, vb scripts, task scheduler, PLSQL and T-SQL;
  • Technical Leader in DBA routines during projects planning and implementations for customers such as Vale (mining industry); Microsoft (Implementing Oracle 11g single node in Azure environment); 
  • PLSQL support for developers (Accenture team had have more than 200 developers and a team with 20 DBAs); 
  • Leading technical meetings with DBAs from Philippines helping them with customers’ processes and technical questions.

database administrator

  • Manage SQL Server databases(40 TB in Size)
  • Configure and maintain database servers and processes
  • Monitor system’s health and performance
  • Ensure high levels of performance, availability and sustainability.
  • Provide 24×7 support for critical production systems 
  • Configured Multi-Subnet Always-ON Availability Groups

database administrator

  • Data Guard: Install, configuration and production replication between Exadata environments; 
  • Oracle Audit: Management, configuration and access reports; 
  • RMAN: Configuration, update, tuning, backup and recovery; 
  • PLSQL: Monitoring scripts and supporting developers (team with more than 50 developers); 
  • Architecture: Helping company and developers to achieve better database solutions; 
  • Monitoring: Implementing routines to automatically administrate databases; 
  • Oracle Cloud IaaS: Installing instances databases in Oracle Cloud environment;

database administrator

  • Installation of Oracle database on Linux and Windows system
  • Maintenance and performance tuning of oracle database
  • Cloning of Oracle databases to remote host Configuration
  • Create tablespaces, tables, and users for custom built applications
  • Installation and configuration of SQL Navigator, Toad for Oracle, Oracle instantclient, Oracle enterprise manager client to query and administer the databaseremotely

database administrator

  • Perform Data profiling and analysis of structured and unstructured data
  • Deliver projects/work on-time, on-budget, and in a way that accomplishes client goals
  • Maintains an environment having High availability like SQL Replication (Snapshot and Transactional with Read Only Subscriber) and mirroring.
  • Hands on knowledge in Installation, configuration and maintenance (installation of service packs, hot fixes, database patches and MS-SQL Server upgrades) of SQL Server 2005/2008/2008R2.

database administrator

  • Primary focus is on SQL Server Database query optimization & performance tuning in production environment with Perfmon, SQL Profiler, Execution Plan, Database Tuning Wizard, DMVs and DBCC Commands etc. to find server performance and resource bottlenecks and making recommendations for performance improvement in hosted databases.
  • Responsible for writing T-SQL in creating SQL objects like Tables, Stored Procedures, Views, Indexes, Triggers, Rules, Defaults, user defined data types and functions, table Partitioning and Index optimization strategies.
  • Works with the development teams in the logical data modeling and database design of product and efficient SQL for fast application performance.
  • Communicating design and other technical information both verbally and in written format.
  • Create source to target mappings and ETL design for integration of new/modified data streams into the data warehouse/data marts
  • Create Dimensional models using data modeling tools
  • Proactive and diligent in identifying and communicating scope, design, development issues and recommending potential solutions

database administrator

  • Working with oracle data dictionaries including v$session, v$stats, v$sql_area, etc
  • Monitoring database, generate statistics reports.
  • Using Nagios provides network, server and application monitoring
  •  Using Jira as project control
  • Working with geographically distinct team
  • Automation & unifying software development and operation

database administrator

  • Project Maintenance and enhancement : 
  • Monitor and maintain the SQL jobs running on various boxes
  • Requested refreshes pre or post restore activities (e.g. data loads)
  • Database recoveries as per requirements

database administrator

  • Expertise in Progress/Open Edge database maintenance activities such as database refresh, copy or move, maintenance of database backups, AI backups, maintenance of BI/AI area, adding extents to database, user lock issues, etc.
  • Thorough understandings of batch processing tools and creation of batches 
  • Analyze the most frequent issues and rule out workarounds for timely resolutions for the problems
  • Script of technical resolutions for the usage of Tier 2 application support Teams

database administrator

  • Perform SQL installations, Service Packs, Creation of new SQL Instances
  • Analyze and troubleshoot the SQL Server processes and jobs
  • Write scripts for server and database monitoring; Monitor the Log Space for successful execution of all the specified procedures
  • Monitoring the Disk Space of all the Servers; Database auditing, monitoring of various database activities, working proactively on performance issues
  • Monitoring the Server and query performance closely to ensure database productivity
  • Provide Tier 3SME support to subordinate hardware specialistApplication Support Teams
  • Troubleshoot software-operating System conflicts; assist users in upgrading the existing software

database administrator

  • Oracle software installation and databases creation 
  • Database performance tuning 
  • Oracle database user’s management 
  • Performing database backups and Recovery 
  • Implement database purging 

database administrator

  • Updating, researching, verifying and/or retrieving data into/from various systems and ensuring the accuracy and confidentiality of information recorded (EPDS).
  • Computer skills and a knowledge of relevant software packages. 
  • Good Written and Communication Skills.
  • High Levels of Concentration.
  • Typing Skills.
  • Organisational abilities.
  • Good customer service skills.

database administrator

  • Partially working with Angular js and Node.js.
  • Establish the needs of users and monitoring user access and security.
  • Monitor performance and manage parameters in order to provide fast responses to front-end users.
  • Consider both back-end organisation of data and front-end accessibility for end-users.
  • Work closely with IT project managers, database programmers and multimedia programmers.
  • Communicate regularly with technical, applications and operational staff to ensure database integrity and security 

database administrator

  • Designed and implemented several tailor-made DR solutions like always-on and log-shipping to multiple clients.
  • Meticulous installation and configuration of servers and capacity
  • Engaged in digital training on emerging technologies.
  • Strong written and verbal communication skill.

database administrator

  • Manage and maintain MS SQL and ArcGIS geodatabases. 
  • Plan developments, manage projects, interact with customers, fill documentation, prototype and test.
  • Analyze business process optimization by understanding customer needs and increasing productivity.
  • Creative problem solving with suitable technical solution.

database administrator

  • Assisting in database design 
  • Updating and amending existing databases 
  • Setting up and testing new database and data handling systems 
  • Monitoring database efficiency 
  • Creating complex query definitions that allow data to be extracted 

database administrator

  • Supporting 1C tool: installing updates, troubleshooting issues, appending the necessary modules, etc.
  • Developed shell scripts for backup monitoring, log compressions ,etc.,
  • Hands on experience with monitoring tool OAT(open admin tool).
  • Engaged in management activities like peer review and team management.

database administrator

  • Possess good industry and technical knowledge to be able to support customers complex application environment.
  • Working as Informix Database administrator for the last 4 years in production environment as well as test databases.
  • Working in live production systems of Informix v11.70 and Informix v12.10.
  • Achieved “Star of month” award for my contribution to the team and for our continuous support to the customers during the crisis time.
  • Achieved three “On the spot award” for my help to the COE for the Informix instance setup and also for the valuable appreciation from the client.
  • Performed instance restorations from level-0 backups.
  • Repaired the database tables from corruptions and repaired the corrupted database with no data loss.

database administrator

  • Creating Users, Roles and Table spaces as required.
  • Creating, monitoring and scheduling backups in both ways User Managed. 
  • Hands on experience with monitoring tool OAT(open admin tool). 
  •  Communicate with customers and business leaders in requirements gathering and providing technical and functional solution definition for assigned Oracle projects. Ensured high availability and performance in production and test environments.

database administrator

  • Responsible for Day to Day database servers administration, operational task and maintenance of Red hat version 5&6 servers. Performing health checks on servers by monitoring performance    related components such as memory, CPU, network and disk activities.
  • Provided assistance for database assembling, management and maintenance with regular statistics and backups. 
  • Supported team members for critical database systems and applications with high availability and disaster recovery services.
  • Assisted in database system administration and optimization of Oracle and Informix applications.
  • Coordinated with database service providers with technical assistance and support service.
  • Worked in the Informix High availability Data replication servers. Worked on instance recoveries and replication failure issues in HDR servers.
  • Performed various space reclamation activities like index rebuild, dB space fragment addition and re-distribution, shrink and repack.

database administrator

  • Recommend and implement emerging database technologies.
  • Create and manage database reports, visualizations, and dashboards.
  • Create automation for repeating database tasks.
  • Be available for on-call support as needed.

database administrator

  • Install and maintain the performance of database servers.
  • Develop processes for optimizing database security.
  • Set and maintain database standards.
  • Manage database access.
  • Performance tuning of database systems.
  • Install, upgrade, and manage database applications.
  • Diagnose and troubleshoot database errors.

database administrator (apprenticeship)

  • Create fresh database upon request. 
  • Startup standalone and cluster databases. 
  • Perform backup and restore for the databases using RMAN. 
  • Perform daily health check on the databases. 
  • Perform patching on the database. 

database administrator

  •   Handling outbound calls and dealing with the customers all over India. 
  •   Handling the queries of customers. 
  •  Preparation of various official reports and documents in MS-Word, MS-Excel. 
  •  Entering data of the customers. 
  •    Need to generate monthly MIS report on all India customer deliveries. 
  •    Need to handle customer and territory sales officer queries         regarding product delivery. 
  •   Need to work at regular intervals on how to improve our services better for our customers. 

database administrator

  • Perform code, performance, and security optimisations.
  • Mentor and train junior staff, produce documentation.
  • Managing tablespaces, data files, redo logs, tables, and segments.
  • Install and configure all versions of Oracle Database, MySQL, and Microsoft SQL Server.

database administrator

  • Experienced in using Oracle Enterprise Manager 12c.
  • Experienced in RMAN Configuration, Backup, and Recovery.
  • Experienced in Export(expdp) and Import(impdp) backups.
  • Implements and enforces security for all of the Oracle Databases.
  • Administers all database objects, including tables, clusters, indexes, views, sequences, packages, and procedures.
  • Ensured 24×7 database availability, reliability, and security while in a production environment.
  • Develop database backups and recovery strategies in Oracle and MySQL.

database administrator

  • Create build and configuration standards.
  • Design high-availability and disaster recovery solutions.
  • Develop maintenance and monitoring processes.
  • Develop web portal to consolidate data from all database servers.
  • Develop scripts and processes to automate business goals.
  • Write custom reports to display business data.
  • Plan and implement server upgrades and database migrations.