• Responsible for Monitoring and Maintaining Production & Application Servers, Databases and Networks.
•  Using the tools like IBM – Tivoli, Orion Solarwind, Oracle Enterprise Manager and BMC Remedy.
• Coordinating with Database, UNIX, Linux, Application, Wintel, Network and Incident Management Teams to resolve the issues and Finding out the Root Cause Analysis.
•  Participating in Client calls to Discuss and resolve Technical difficulties to save revenue impacts.
• Responsible for Maintaining and building status reports Regularly to Leads/Managers and other concern Heads on daily basis.
• Involved in Intimation, Informing and Escalations the Technical issue to the Leads/Circle Heads and Higher Management.

• Data Center operation
• Monitoring Infrastruktur di Data Center
• Costumer Support
• Smarthand Request
• Shifting