customer support

• Customer Support for JP Morgan Chase Bank USA
• Customer Support, Quality Assurance and Subject Matter Expert for Telstra Australia powered by Teletech
• International Travel Airline Ticket Sales Agent for Dyninno Inc. Cebu
• Designed/copied/faxed promotional materials to venues and wholesale clients.

customer support/web master/partner

• Data entry: reviewed/updated accounts, orders, and invoices with Microsoft Office programs.
• Met/greeted production staff and potential customers/wholesale clients during company events.
• Organized and conducted company events (fashion shows, live photo shoots, vending).
• Inbound/outbound customer/wholesale client support for complex product and order questions.
• Cold sales calls to potential wholesale clients.
• Practiced empathy and routinely studied different cultures to effectively connect with international customers and clients.
• Prioritized important tasks per hour for daily schedule.

customer support

• Prepare or review specifications and orders for the purchase of safety equipment, ensuring that proper features are present and that items conform to health and safety standards. 
• help customers with any product issues they may have
• Handle all customer repair of all  product
• Inside Sales Rep 

customer support

• Answer high volume of calls
• Educate callers and answer questions
• Send documents via mail and electronic delivery
• Maintain monthly communications with clients
• Promote fresh start loan if client qualifies
• Keep records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken
• Contact customers to respond to inquiries or to notify them of offers from creditors

customer support

• Listen to customer requests and answer questions and provide telephone information.
• Supporting USA customer and resolving issue regarding android device 
• Helping to resolve the issue on the calls or schedule repair for the non working devices
• Responding to emails within 24 hours and updating and responding to questions on forum website of ZTE. 

customer support

• Manage schedule to ensure adequate daily resource coverage
• Prepare training plan and conduct training to members
• Deliver world-class customer service experience to meet customer satisfaction
• Encourage and promote healthy and happy working environmentAccomplishments:

senior customer support / team manager

•  In-charge with the recruitment and setup of the pioneer team in Manila 
• Report directly to the Chief Operating Officer (COO) in the organization
• Facilitate New Hire orientation, training, and development program
• Provide constructive feedback, coaching and mentoring to enhance members’ skills and potentials 
• Manage and supervise the flow of day to day Customer Support operations
• Lead and guide members towards achieving goals
• Monitor Team’s performance and behavior towards work and colleagues

customer support

• Provide administrative functions for Key Account Customer.
• Liaise with various Company Departments and Stakehlders to fulfill Customer requirements.
• Determine production requirements and schedule production to fulfill customer requirements.
• Reconciliation of sales orders to production orders.
• Reconciliation of Company Chep account.

customer support / va (shopify store)

• Locate and attach appropriate files to incoming correspondence requiring replies. architecture or technologies.Customer Support (Email/LiveChat Support)
• Assist customers on their concerns about internet connections and cable connections.
• Basic troubleshooting of cable modems and internet modems.
• Accept bill payments and billing explanation.

customer support/escalations

• Accept payments from customers.
• Re-connection and Suspension of their internet, phone and cable services.
• Offering and selling available services to customers.
• quality ad reviewing through the tools for giving best outcome to out clients 

customer support/it

• Maintained company computers by performing updates and repairs. 
• Streamlined repair processes to ensure minimal downtime. 
• Trained staff on machine use and maintenance. 
• Configured hardware, devices and software to set up new workstations for store locations. 
• Engaged end users and answered questions via email, phone, and live chat. 

customer support

• Maintaining a positive and professional attitude toward customers at all times.
• Provide accurate, valid and complete information by using the right methods
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure
• Resolve customer complaints via phone, email or social media
• Online advertisement posting

customer support

• Supply customers with food, eating utensils, and beverages
• Janitorial service
• Oversee day-to-day group activities of participants
• Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.

customer support

• Assisting customers concern on their orders through phone.
•  Answering customers feedback/complaints using Zendesk.
• Top performer for the month of August.
• Conssistent with QA and CSAT scores.

customer support

• Listened to customer requests, answered questions and provided telephone information.
• Resolved customer complaints or answerd customers’ questions regarding policies and procedures.
• Confered with customers by telephone or in person to provide information about products or services.
• Contacted customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

customer support

• Listen to customer requests, and providing a solution to their concern. 
• Working with both phone and email requests to provide a quick response to customers concerns. 
• Assist with account set up and management. 
• Take at least 200 calls/day and completing a minimum of 60 emails/day. 
• Tracking customers items and doing extra research when packages are delayed, or tracking history is not found. 
• Keeping detailed notes of each transaction to ensure that the next representative will have a clear picture of the full interaction with the customer.

customer support

• Taken calls to resolve the customer queries
• Guiding the customers on network related troubleshoots
• From the VOC,highlighting process/product issues to quality team with samples
• Conducting call listening sessions to improve the call handling of the team
• Supporting new hired associates
• Conducting refresher session on process updates 

customer support

• Co-ordinate with engineers and resolve customer complaints as per SLA.
• Knowledge on Data center operations.
• Responsible to ensure the data center best practices assessment on time by states and compliance status to branches by doing the regular coordination with Pan India single point of contact across India.
• Prepare and present MIS reports to management.

customer support

• Resolve customer complaints or answer customers’ questions regarding new products on Flace online store.
• Manage online store stock, communicate with customers.
• Make monthly sales reports.
• Setup and configure new PC / Laptop

customer support

• Analyze and manage server via remote desktop.
• Manage Loyalty Lab user account and group policy via active directory.
• Monitoring server performances and add hard disk drive space of Loyalty Lab servers with VMware.
• Configure VPN.
• Analyze and monitoring network performance with nagios.
• Manage network access for selected branch.
• Network troubleshooting (tier 1)

customer support

• Tele calling for the Life Insurance of ICICI product.
• Lead generating for the Health insurance of Reliance product.
• Sales through the Tele calling for the Kotak insurance.
• Explaining the quires of customers and generating appointments.
• Filling application and updating KYC documents.
• Handling floor and reports in absence of Team Lead.    

customer support

• Dealing with customers and maintaining good relations with them. 
• Manage customer service issues with customers
• Handle customer complaints and escalate through the incident tracking system 
• Stock management was a daily work. Order the stock required 
• Resolving basic issues realted to Eftpos/POS machines and company printers
• Worked with tools like RF Gun and Eftpos
• Educated customers and who had questions about 7-Eleven policies and products

customer support

• Answer emails
• Provided optimum information to customers on calls.
• Partnered with executives to develop customer satisfaction training.
• Introduced organizational survey and assessment process in the organization.

customer support

• provide help for customers by phone and e-mails
• concluding subscriptions
• executing information services
• selling subscription packages by phone

senior customer support

• Receive/answer, support users (drivers/riders) via phone/email/chat/face to face…
• Report and response to users’ feedback from all channels to leaders/managers.
• Support junior agents.
• Assignment from leaders.

customer support

• Provide assistance for customers with different solutions.
•  Assist with placement of orders, refunds, or exchanges. 
• Used to assist the customers and their quires related to TATASKY CABLE SERVICE. 
• occasionally had to support on floor to new recruits. 

customer support

•  nature of their call in order to clearly and precisely address their inquiries in a professional manner
• Utilized Siebel software for data entry of customer service information for accuracy and quality control
• Typed memos, correspondence, reports and other documentation including follow-up letters to customers to ensure their questions were addressed and to assure them of support throughout the life of their membership
• Created customer satisfaction survey utilizing Microsoft Word to drastically reduce potential problems
• Assist colleagues administratively typing letters, memos, and reports

customer support

• Zendesk
• SproutSocial
• Google Console
• Stripe
• Trello
• Cisco Spark
• Google Calendars

customer support

• Universal Agent- receiving inbound call
• CRT-Technical support
• SG- Supervisor Group
• ERD-Management Team/making outbound call 

customer support

• Listening to requests via-Tawk.to live chat services.
• Calculate and quote charges for services requests by customers.
• Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide email information.
• Confer with customers via email to provide information about products or services, cancel accounts, or obtain details of complaints.