customer support specialist
- Communicate directly with our clients and government officials (both Canadian and US).
- Advise clients on the government authorities and permits needed to set up a trucking company.
- Advise clients on Log Book audits and Hours of Service.
- Advise clients on various government regulations.
- Apply on behalf of clients to the appropriate government departments for authorities and permits required to operate.
- Scheduling the renewal of required permits.
- Receive and greet clients and customers.
customer support senior specialist
- Formulate, direct and coordinate marketing activities and policies to help major LCS clients of Google to promote products and services.
- Subject Matter Expert in Google Ads high tier segment, who helps online business to achieve their sales & marketing targets with Paid Marketing services such as PPC, Re-marketing, Google Shopping ads, AdWords.
- Monitored clients’ accounts to Identify opportunities and risks, and helped account managers in designing data-driven campaign strategies.
- Assist customers with Verizon Residential service product kowledge, Sales and account related queries.
junior customer support specialist
- Confirming that all avenues (via Phone, Chat or Email) are being attended for all follow up’s and new inquiries.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken.
- Interacting with customers via text message interface
- Answering questions about product features and benefits
customer support specialist
- A moderator in LinkedIn Forums.
- Handle premium membership queues.
- Responsible to handle customer tickets using LCS tools.
- Handle the customer tickets to manage the company pages, admins and company updates.
- Escalate/Route the tickets based on the need.