e602f434-91a8-41ba-9e07-7b90a0f35402
Professional Summary
Enthusiastic and ambitious customer service specialist with wide-spread transferable skills. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.
Employment history
Customer Support Specialist, Schoen, Streich and Yundt. Earnestfort, New Hampshire
Jan. 2020 – Present
- Communicate directly with our clients and government officials (both Canadian and US).
- Advise clients on the government authorities and permits needed to set up a trucking company.
- Advise clients on Log Book audits and Hours of Service.
- Advise clients on various government regulations.
- Apply on behalf of clients to the appropriate government departments for authorities and permits required to operate.
- Scheduling the renewal of required permits.
- Receive and greet clients and customers.
- Present a positive company image in all internal and external contacts.
Senior Customer Care Executive, Prosacco-Trantow. Soonton, Georgia
Jun. 2017 – Aug. 2017
- Provide successful research resolution to all customer by replying in a prompt and professional manner.
- Complete all customer care follow-ups in a timely fashion
- Maintain a positive and professional working relationship with peers, management and support resources, with a constant commitment to teamwork and exemplary customer service
- Provide alternatives & Superior customer experience.
- Ability to take quick decisions and respond to customer inquiries in an appropriate manner
- Be nimble and flexible to serve in multi-channel environment as per business requirement
Education
North Walter, West Mohammad, Maine
B.com
ACADEMIC QUALIFICATION
Awards
Skills
Leadership
Hard working
Decision making
Ability to work under pressure
Languages
Hindi
English
0cba37bc-9231-469c-9388-eec82c6b01bc
Professional Summary
My name is Gena and i have experienced in Customer service focused Technical Support Specialist with 2+ year career experience in help desk environments. Highly adept in systems analysis diagnostics and troubleshooting and conflict resolution. Exhibits excellent organizational and problem-solving skills. Works well in team environments and displays strong work ethic.
Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.
Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.
Employment history
Customer Support Specialist, Ferry-Price. Lorenzostad, Texas
Apr. 2019 – May. 2019
administrative assistant skill, handles travel bookings for sales and executive employee, handles purchasing of weekly supplies, Follow up vendor and contact new vendor.
Technical Support Specialist, Shanahan Inc. North Johnny, Missouri
Aug. 2018 – Jan. 2019
Absorbed by the company as Technical Support Specialist, Audit assets and Customer Support. Eventually promoted as the head of Quality Assurance for production process.
Intern – Digital Marketing, Hettinger-Crooks. Gulgowskifort, Virginia
Apr. 2015 – May. 2015
Former Intern at True Logic Online Solutions as Digital Marketing. Was involved in creating promotional materials for various brand campaigns.
Education
Terry Institute, New Mohammedburgh, Louisiana
Bachelor of Science, Information Technology, Dec. 2019
North Iowa Institute, East Carolee, Kentucky
Diploma, Information Communication Technology, Jun. 2017
Skills
Microsoft Office
Technical Support
Admin Assistant
Customer Support
Time Management
Communication Skill
87f9519d-0339-457f-85c1-683b4f7ebcf2
Andrew Smith
Professional Summary
Analytical, accomplished, professional software engineer with over 5 years of experience in multifaceted roles requiring analysis, development, and testing. Skilled in the areas of agile development and build/deployments. Motivated and eager to advance my career with a growth-oriented, technically-advanced organization as a Software Engineer.
Employment history
CRM Solutions Developer, Lesch and Sons. Johnstonberg, Louisiana
Mar. 2019 – Present
- Technical analysis and mapping the user stories to the Dynamics CRM features.
- Brainstorming and design discussions with the product team.
- UI Configuration
- Custom Development on Type Script and C#.Net.
- Build and Deployment of Artifacts to Dev and QA environments.
Customer Support Specialist, Keebler, Schultz and West. North Hedwig, Kansas
Apr. 2018 – May. 2018
- A moderator in LinkedIn Forums.
- Handle premium membership queues.
- Responsible to handle customer tickets using LCS tools.
- Handle the customer tickets to manage the company pages, admins and company updates.
- Escalate/Route the tickets based on the need.
Billing Support Analyst, Kreiger, Romaguera and Hartmann. North Almetamouth, Florida
Oct. 2017 – Nov. 2017
- Create new enterprise customer accounts in Oracle.
- Provide invoice copies or statements of account to customer or sales representative.
- Update customer records such as billing contact or purchase order number.
- Prepare and return vendor forms received from customers.
- Perform additional duties as required.
Senior Software Engineer, Crona Inc. Noelberg, North Dakota
Jul. 2009 – Apr. 2011
- Create Unix based Dev/Test environments using Putty and Shell scripts.
- Collaborate with development team on software patches/updates before the changes are rolled out to the production environment.
- Involved in verifying the end to end payments life cycle process with test data.
- Resolved product configuration issues and tracking issues through the service desk.
- Trained on ASP.Net, C#.Net, ADO.Net and SQL Server.
- Successfully completed the training needed for software engineering role.
Software Engineering Intern, Herman-Watsica. West Carltonside, Florida
Jan. 2008 – Feb. 2008
- Software Training on Java/J2EE Platform
- Mini project development (Finacle Banking Product)
Education
South Casper University, Runolfsdottirchester, Louisiana
Bachelor Of Technology, Computer Science and Engineering, Jan. 2008
Personal info
Phone:
(000) 000-0000
Address:
287 Custer Street, Hopewell, PA 00000
Skills
Analytical Skills
Software Development
Customer Support
Agile Methodologies
Angular JS
C#.Net
SQL Server
020ec172-5466-4024-a34d-d82ed15ea189
Professional Summary
Enthusiastic and ambitious customer service specialist with wide-spread transferable skills. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.
Employment history
Customer Support Specialist, West LLC. East Isaias, Indiana
Dec. 2018 – Present
- Communicate directly with our clients and government officials (both Canadian and US).
- Advise clients on the government authorities and permits needed to set up a trucking company.
- Advise clients on Log Book audits and Hours of Service.
- Advise clients on various government regulations.
- Apply on behalf of clients to the appropriate government departments for authorities and permits required to operate.
- Scheduling the renewal of required permits.
- Receive and greet clients and customers.
- Present a positive company image in all internal and external contacts.
Senior Customer Care Executive, Klocko-Dooley. South Cristobalchester, Florida
Feb. 2017 – Jul. 2017
- Provide successful research resolution to all customer by replying in a prompt and professional manner.
- Complete all customer care follow-ups in a timely fashion
- Maintain a positive and professional working relationship with peers, management and support resources, with a constant commitment to teamwork and exemplary customer service
- Provide alternatives & Superior customer experience.
- Ability to take quick decisions and respond to customer inquiries in an appropriate manner
- Be nimble and flexible to serve in multi-channel environment as per business requirement
Education
Swift University, South Deloras, Illinois
B.com
ACADEMIC QUALIFICATION
Awards
Skills
Leadership
Hard working
Decision making
Ability to work under pressure
Languages
Hindi
English
customer support specialist
- Correspondence with customers in online chat and email.
- Analysis of various situations of bank customers. Interaction with other departments of the bank in the process of solving the ticket.
customer support specialist
- Interact with customers daily to fulfill order needs and resolve customer complaints
- Schedule Orders
- Complete Purchase Orders
- Perform regular maintenance on equipment
customer support specialist
- Assisted customers through a ticketing system with video game related issues, as well as hardware troubleshooting.
- Audited and evaluated incidents where players were suspended for violating rules of conduct.
- Assisted with recognizing and documenting currently known and possible future in-game issues.
- Taking training sessions on new employees.
customer support specialist/lead
- Conducts huddles to ensure that the team is calibrated on the new/updated processes and guidelines
- Conducts one-to-one coaching and ensure that all agents are covered with at least 1-2 coaching sessions per month
- Handles back office transactions (cases escalated for processing by inbound agent)
- Handles and manages customer escalation and irate callers
- Caters cases escalated by other lines of business (Tech Support) and from Corporate Office
- Handles inbound calls (as backup) from Linksys customers (product replacement request and status, order status, refund request/status, pre and post-sale queries and other concerns
- Attends huddles and trainings on product updates, new and updated processes and procedures, company policy, quality assurance guidelines)
customer support specialist
- Knowledge over document-oriented databases like Mongo DB and in memory database Redis.
- Actively participated in all QA and testing activities during UAT.
- Involved in defect reporting, defect tracking and defect reproducing (In Mantis).
- Sound Knowledge about Happy Fox (Ticketing support for emails, chats, MIS reports etc.).
- Helping clients regarding technical issues with our widgets.
- Answering questions from customers and prospective customers about the features and capabilities of our widgets.
- Responsible for configuring and test any new hardware and software.
customer support specialist
- Provides information to potential and existing clients about current available services offered and such benefits
- Monitors payment transactions and works with both Paypal and bitcoin to resolve disputes
- Obtains and examines all relevant information to assess validity of complaints and to determine possible causes, such as bugs in our systems or update errors.
- Consults with management and developers to limit potential system errors, and to maintain service standards
customer support specialist
- To deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email)
- Understand and deliver business strategies and improve customer services through the execution of self-service
- Process orders from incoming customers via phone and email
- Assist with Accounting by answering questions about account balances and credits
customer support specialist
- Maximized revenue by proactively building and managing key customer relationships, further illustrating communication and problem-solving abilities.
- Demonstrated strong marketing skills in advertising a diverse range of current promotions.
- Applied organizational skills and sharp attention to detail in evaluating and reconciling drawers to ensure accurate cash levels and processing bank deposits.
- Trained, mentored, and motivated team members and new hires, with a strong focus on optimizing productivity and performance.
customer support specialist (technical support)
- Identified the root cause of the client’s system issues, used system analysis and testing techniques to solve moderately complex application or system issues.
- Contributed to and actively promoted selfservice resources (knowledgebase, communities, etc) to the customers.
- Provided an extraordinary customer experience by handling inquiries through various communication channels (chat,social media, communities, phone, etc).
- Identified additional opportunities for Sage solutions to benefit the customer’s business needs.
- Documented each customer contact using contact tracking systems in a clear, concise, and understandable format.
- Worked collaboratively and effectively within a team of peers and maintained a positive, constructive attitude in the workplace.
- Stayed current on technical and business knowledge in all assigned applications, as well as support processes and procedures.
customer support specialist
- Responsible for handling all POS problem calls from merchants and distributors. Troubleshot POS systems that were down and provided phone assistance to merchants to get POS systems back on-line.
- Provided ongoing support via phone and email to merchant base regarding billing, pricing, system errors, and overall transaction processing inquires
- Resolved incoming client inquiries through verbal and written communication
- Used tact and diplomacy to navigate difficult situations and turn them into opportunities for superior customer service
customer support specialist
- providing customer service in a timely manner via chat and email
- acting as a liaison between customers and management in order to enhance the overall customer experience
- analyzing complaints from customers and providing adequate solutions
- tracking proposed resolutions and following up with customers in a timely fashion
- developing and maintaining vast knowledge of the products and services offered
- communicating customer feedback to the appropriate departments, such as Technical and Marketing departments, in order to improve the overall customer experience
- understanding and empathizing with the customer’s needs and situation
customer support specialist
- Responsible for handling ticketing software and emails for customers.
- Troubleshooting and problem solving through management of the software provided.
- Discovering and reporting new issues.
- Coordinate with team members to ensure a work around or solution to a problem.
customer support specialist
- Worked for Voice support and assisted U.S clients for setting up their taxes for Cash-registers.
- In order to resolve any problem, we need to dive deep for knowing the root cause. In such a way, helped customers easily by providing appropriate resolution for their issues and delighted them.
- Worked as Subject management expert to provide assistance for new peers about the process.
- Assisted on escalated contacts to resolve customer complaints or answer customers’ questions regarding policies and procedures.
customer support specialist
- Managing multiple incoming calls, emails, tickets and live chats
- Escalation of the requests to related departments and higher management
- Dealing with customer financial accounts
- used an internal ticketing software (and later Salesforce) to log the details of these interactions
customer support specialist
- Ensure that customer concerns are properly addressed with accuracy and efficiency
- Handles inbound and outbound calls in a courteous manner
- Liaison among customer and support team
- Provides excellent communication skills
customer support specialist
- Organising, booking and scheduling technician appointments
- Uploading payments into a shared computer system
- Liasing with suppliers and ordering equipment
- Tracking inventory
- Data support specialist uploading and commissioning new accounts
- Create billing and invoice orders for members
customer support specialist
- Mentoring teammates
- Maintaining work and product quality
- Creating ideas for new projects
- Monitoring information for changes and risks
customer support specialist (technical support)
- Identified the root cause of the client’s system issues, used system analysis and testing techniques to solve moderately complex application or system issues regarding ERP software like SAGE 50, SAGE 100 and SAGE 300
- Provided an extraordinary customer experience by handling inquiries through various communication channels using Cisco Web Ex, email, phone etc.
- Contributed to and actively promoted self-service resources (knowledge-base, communities, etc.) to the customers
- Identified additional opportunities for Sage solutions to benefit the customer’s business needs
- Documented each customer contact using contact tracking systems in a clear, concise, and understandable format
- Worked collaboratively and effectively within a team of peers and maintained a positive, constructive attitude in the workplace
- Stayed current on technical and business knowledge in all assigned applications, as well as support processes and procedures
customer support specialist
- Credit card account servicing and maintenance like statement request, merchant disputes, fee waivers etc
- Offer assistance on paying of other bank credit card balance through balance transfers
- Compare and offer Low APR ACH credits/Credit card loans.
- Sell fraud protection products.
customer support specialist
- Solving customer-related issues through company software tools
- Solving technical issues with the customer accounts or company platform through company software tools and manuals
- Escalations of the customer requests to related departments
- Handling multiple phone calls, emails, tickets and live chats
- Customer accounts updates upon requests
- Explanation of the service specifications to the customers
customer support specialist
- Provision of technical support to customers around the world
- Managing email services and working with their features
- Installation and configuration of the products and services of the company
- Troubleshooting customers issue
customer support specialist
- Answered inquiries from customers in person and on the phone.
- Handling complaints, providing approprite solutions and alternatives within the time limits and following up to ensure resolution.
- Preparing service reports by collecting and analyzing customer information.
- Compiling reports on overall customer satisfaction.
customer support specialist
- Liaise with clients and international departments to resolve and improve client relationship
- Monitor and Report compliance related activities
- Provide information about products and services offered
- Confer with users to discuss issues
customer support specialist
- Answered customer calls based on a queue.
- Assisted customers with new and existing reservations.
- Worked from home with little supervision.
- Made special accommodations for customers with disabilities.
- Followed all DOT, ATC and, company policies.
customer support specialist
- Customer Support Team catering to clients in China, Hong Kong, Taiwan, Singapore, Malaysia (Languages supported:Mandarin, Cantonese, English, Malay)
- Liaise with hotels across the globe to assist clients in bookings and inquiries
- Support clients for amendments & cancellations
- Ensure customer satisfaction by providing timely updates to clients
customer support specialist
- Inbound customer service calls handling
- E-mail support
- Processing online claims
- Broad understanding and usage experience of Nuance.