• Maintained a record of customer interactions and transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Determined charges for services requested, collected payments, and arranged for billing.
• Completed contract forms using a computer.
• Promoted company products, services, and savings plans during each call.

• Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
• Responsible for preparing, maintaining and analyzing dataHandled the tasks of contributing to other functional responsibilities of the organization
• Provided technical assistance and gave suggestions to meet customers expectations
• Performed other administrative tasks as assigned

• Confer with customers by telephone, email and chat to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Resolve customer issues through emails, call and chat by offering an end to end resolution. 
• Handled the tasks of contributing ideas for developing ongoing process and workflow
• Responsible for operating the department managing system requirements and timelines

• Assigned the tasks of handling customer queries, feedback, complaints and request
• Responsible for maintaining and developing relationships with external and internal clients
• Handled the tasks of recording and scrutinising the complaints received from customers
• Responsible for providing administrative support to customer service team
• Researched and complied answers to provide information to customers
• Assigned the tasks of providing timely responses to the queries and complaints of customers
• Responsible for handling and solving customer support issues via calls and mails

• Resolving calls efficiently and effectively.
• Work as part of a team to ensure offering world-class Customer Service at all times.
• Communicate positively with all involved parties in order to facilitate customer’s reception of the expected distinguished service.
• Meeting service level in handling all transactions measured through productivity reports.
• Accuracy in handling all assigned tasks.
• Attendance and punctuality.
• Maintain professional work relationships with colleagues, supervisor and manager.

• Cash Counter Handling.
• Maintaining and retaining customer
• Handling technical issues
• Providing assistance for billing or any concern

• Collaborate with marketing to brainstorm content for social media based on customer query trends
• Manage CoinJar store and Rewards
• Coordinate activities with other supervisory personnel, work units
• Develop or update procedures, policies, or standards
• Developed product management skills through understanding customer demographic for CoinJar Exchange- a trading platform

• Resolving customer queries regarding their products and deal purchased through Groupon.
• Trustworthy and empathetic Customer Service Representative accomplished in customer query. 
• Maintained and increased personal knowledge of product specifications and best practices.
• Responsible for quality management.
• Adept at complaint resolution.
• To solve customer’s problems in an effective/creative manner.

• Confer with customers by calls or emails to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Provide best-in-class customer service and problem resolution to customer queries via calls and emails.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken
• Resolve customers service or billing complaints by performing activities such as refunding money or adjusting bills.
• Route technical customer problems (phone calls, chats, web cases) to the technical support teams by creating a support ticket.
• Working closely with the Escalation team and responding within SLA ensuring customer satisfaction.
• Consistently monitoring quality check of every outbound mail which is being sent to clients and recommending changes to the team as required.

• Regularly contacted and established relations with client base to identify and resolve software and hardware issues. 
• Coordinate with customers to create their agreements. 
• Prepare and maintain customer records according to district policies and administrative regulations.
• Creating and maintaining internal documents including customer accounts, training manuals and products lists. 

• Able to work independently and efficiently to meet deadlines. 
• Able to promptly answer sales and Mobile phone related email and phone calls. 
• Self motivated, detail-oriented and organized. 
• Creative thinking abilities. 
• Proficient with multiple software applications. 
• Excellent communication (oral and written), interpersonal, organizational, and presentation skills.

• Assisting customers via chat, email and phone
• Processing data
• Keeping contact with other departments
• Demonstrating empathy and resolving problems on the spot 

• Answering calls to client to address their needs, complaints, or other issues with product or services.
• Responding efficiency and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers,confirming or clarifying information and diffusing angry clients, as needed.
• Building lasting relationships with clients and other call center team members based on trust and reliability.
• Utilizing software, database, script, and tools appropriately.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Making sales and recommendation for products or services that may better suit clients needs.

• Provide technical assistance through tickets/emails and chats in a timely and accurate manner;
• Provide information about products and services; 
• Process and resolve clients’ technical issues;
• Social Media Responsible (Twitter, Facebook).

• Open and maintain customer accounts by recording account information 
• Maintain financial accounts by processing customer adjustments 
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information 
• Generate sales leads 
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools