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- As a Technical Lead was responsible in mentoring L1 L2 engineers and handling escalation.
- Installed and configured (Lab on Client Environment) UCS,ESXI,CUCM,CUC,IM&P,UCCX,GATEWAYS,CER thus replicating customer infrastructure to simulate issues and high risk changes.
- Deployed and troubleshooted issues of Cisco products like CUCM, Unity, Gateways, IM&P, Jabber, UCS.
- Worked on issue related to voice signaling protocols such as SCCP, SIP, H.323, MGCP.
- Worked on escalations ranging from rebuilding of the RAID’s on UCS server to re-installation of various UC application in case of storage failures .
- Performed Operation Readiness Test before operational support (Day 2 Support) for complete infrastructure and end devices.
- Implemented changes on the customer network adhering with ITIL change management standards.
- Worked as a Resident Engineer in ShriRam Piston Pvt. Ltd Connaught Place. For one year Manage LAN, WAN ,Desktop & Windows 2000 Domain server, Lotus Domino 5.5, & Netscape backup Server
- Worked as a resident Engineer in Emerson Process Company Greater Kailash for one Year, Manage LAN, WAN, Desktop & Windows NT 4.0 Server with automated backup, Manage User policy & Account on NT Server, Manage Sun Solaris workstation Sun Ultra5 & Ultra 10.
- Disaster Recovery planning & Implementation to reduce the downtime for various Customer.
- Through Bright Computers, I got opportunity to handle varying desktop operating systems such as Windows 98, Windows ME, Windows XP and Linux based Network environment at different client places where I could make use of my knowledge and improve upon the same with all the challenges that came across.
- Configuring and Trouble shooting Ruckus Access-points
- Implement and Manage Local Area network.
- Vendor coordination for AMC, hardware replacements and installation of new systems.
- Installation and troubleshooting of Personal Computers, Printers, scanners etc.
- Attending all kinds of request for Desktop and Laptop problems in time.
- Troubleshooting hardware problems and data recovery.
- Troubleshooting basic Operating system problems.
- Installation and updating of Symantec, Norton and (CA) E trust anti-virus signatures.
- Troubleshooting virus related problem and installing Antivirus.
- Provide Support in Resolving Networks Problem and troubleshooting of LAN Connectivity issues.
- Installation Configuration of Print devices (Network printers like, HP LaserJet 2200, HP LaserJet 2300, HP LaserJet 2420, HP LaserJet 4250, HP LaserJet 5000, HP LaserJet 5100 and local.
- Installing and configuring IBM, Compaq and Nexus Servers and Desktop PC’s, ThinkPad’s & Peripherals.
- Implementing the Technical requirements in the Client Sites as per Client requirements. Providing Latest Trend and Technological Updates to the Clients.
- Installation and Troubleshooting Systems and related software, peripherals and configuring them with applications being used, also taking care of after sales support for the different computers, Peripherals and related software.
- Working with databases (MySQL)
- Supporting Premier customers for basic desktop support
- Supporting Clients such as Outlook and windows login issues and troubleshooting email related issues.
- Recipient level Exchange Online Administration as part of MSIT.
- Basic troubleshooting of AAD synchronization issues and Mailbox Migration
- Search and Purge Exchange online.
- Troubleshooting and assigning impersonation or permissions when needed.
- Installion and Managing operating systems from windows/Linux family
- Configuring and Managing Ip Printers
- Installation Bio-metrics software’s to login their banking core Management
- Providing ip address as per allocation of IT dept Heads
- Add Nodes into Network/Domain
- Installation and patching OS and Antivirus updates
- Installation and Managing Servers setup like Raid 1 ,5 as per requirement
- Technical support in B2B environments through the ticketing systems (Zendesk, Kayako)
- Collaborating through CRM tools (Salesforce, Microsoft Azure)
- Integrating new software products into the company’s environment (Creating knowledge bases, writing playbooks; training agents)
- Agile product development through Atlassian products (JIRA, Confluence)
- Beginner’s experience with programming languages (Python)
- Working with virtual environments
- Creating certification programs for support engineers
- Responsible for desktop support.
- Provided troubleshooting for software problems.
- Configuring Lotus Notes client side ver 6.5.Troubleshooting Lotus Notes problems.
- Install and perform minor and major
- Troubleshooting and repairing of various systems, printers (DMP, Inkjet, and LaserJet), network interface, software applications and system related problems.
- Looking after network connectivity issues and the issue related to email in MS Outlook.
- Installation of virus Software for client use (MS Office, Lotus Notes, SAP, Oracle, MS Outlook, Anti Viruses etc.
- Assemble PC, Printer Repairing.
- Worked as Network and System Administrator on windows and Linux servers.
- Configuring and managing DHCP, DNS and Active Directory.
- Managing SUS server and patching on the entire client/server network.
- Managing LAN/WAN links for Reliance Group of Companies using Cisco Routers 1700/2600/3600/3700.
- Working closely with vendors to provide better services for the account, like Microsoft, HP, IBM etc.
- Configuring and managing RAID levels through HP Array configuration utility.
- Identifying the Root cause by Bug checking and Dump analysis.
- Maintenance of the company’s Clients.
- Installed and maintained network structure of around 75 Computers in TIIT (NOIDA) along with hardware and software support.
- Installed and maintained around 60 computers in TIIT (KALKAJI) along with network, hardware and software support.
- Providing technical support to TIIT (OKHLA) for around 30 computers.
- Installation and support of a 50 computer lab in the Institute of Technology and Management (Gurgaon).
- Maintained a network of 30 computers in Hospital Planning commission in Noida.
- Installation & Configuration of IP Telephone systems over VOIP with Unified Communication and Collaboration.
- Installation and Integration of Voice mail and Voice Logger System.
- Commisioning of Telephone Billing System and ISDN BRI/PRI over CAS and CCS technology.
- Technical Lead at Lucknow Metro Project based on Aeonix Tadiran.
- Support for schedule of cloud based video conferences over CISCO WebEx, Zoom and Vidyo meetings.
- Firewall: Cisco ASA, & Cisco PIX
- IPS/IDS: Cisco IPS Modules & Appliances
- NGIPS: Cisco FirePOWER IPS Modules & Appliances
- NGFW: Cisco FirePOWER FTD
- Site-to-Site VPN: Both IKEv1 & IKEv2
- Remote Access VPN: IKEv1, IKEv2 & SSL
- Worked as Application Support Engineer for Project Team under ESSN for one of the biggest gov sector “LIC of India.”
- Providing L1 support for both hardware and application related issue in Servers
- Troubleshooting database related issues
- Worked as a Customer Support engineer and visiting the Client Place (Canara Banks) and solve their Issues.
- Maintaining high degree of customer delight through delivering highly configured and tested products
- Frequent onsite travel to understand the pulse of customer and providing innovative solutions
- Replacing Dell Hardware parts to Dell laptop, Desktops & Servers.
- Assembling, Testing, Servicing and Troubleshooting of Desktop and laptops.
- Handling Customer queries on Email and Calls and resolving them as per requirement. Call assigning, Escalation Management, Service Quality Management
- Handling Customer queries on Email and Calls and resolving them as per requirement. Sharing daily basis report with internal department also knowledge in floorManagement.
- Ownership of backlog closure responsibility on a day to day basis, Follow necessary escalations as and when needed for concerned support vertical.
- Point of contact for installations, configuration, testing, and on-site deployment
- Perform daily system monitoring, verifying the integrity and availability of all systems, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
- Assist with patch management in Windows and Linux environments.
- Creating and maintaining IT configuration and knowledge base documentation
- Planning, Executing and managing new customer deployment for Hospital Management Software
- Implementation of new software and Windows Domain Server.
- Implementation of Basic Networking in the Organization.
- Troubleshooting and Fixing the problems like Motherboard, Printers and Laptop.
- Good Experience in hardware repairing the Laptops and Printers.
- Troubleshooting the problems in Server, Desktop and Networking Equipment’s.
- IT help desk for all hardware and software issue.
- Have a command on work various ticketing tools like Sapphire of HCL, Co-desk of IBM Team etc.
- Application support for Applications like MS-Office, Oracle, SAP, .NET, and all company Application.
- Maintenance of Assets Database for the site and update at regular intervals and also keep track of asset movements.
- Worked on network devices like switches (2800 series), router, and hub on first level.
- Providing technical support to the customers for DELL Server, Desktop, Workstation & laptops
- Installing, maintaining and troubleshooting Hardware of DELL Desktop and Laptop.
- Migration and Re-Imaging the Operating system for Desktops and laptops.
- Downloading latest firmware’s & updates for Dell Desktops & laptop and updating the same.
- Attending all kinds of request for Desktop and Laptop problems in time either Desk side or through Remote.
- Installation and updating of Symantec, Norton and (CA) E trust anti-virus signatures.
- Installing the Dell Server with Customer required OS.
- Cold calling, Visiting customers, Product Demo/ Presentation, Acheiving Sales target, Making monthly sales plan and Sales report.
- To generate SKF bearing enquiries and other SKF products and send quotation for the enquiries.
- To maitain relationship with existing cusotmers and adding new customers in the customer list.
- To reach the customer site for analysing breakdowns associated with bearings or other power transmission products. To do the Root cause analysis and give a suitable solution to the customer.
- Online tendering / bidding, attending Bid opening meetings.
- Best seller achiever in SKF Power Transmission products.
- Resolving support cases that are registered in Sugar CRM tool to track queries.
- To go beyond Customer Satisfaction by taking proactive actions and delivering more than what is expected by customers
- Building extensive rapport with customers and maintaining high Customer Satisfaction by providing quality, timely onsite and offsite/remote access support with a high degree of service & technical expertise.
- Interacting with Doctors in-person to get product feedback and translating them into business opportunity
- Pass on knowledge about customer, their needs and present status to Sales team to improve services and offerings.
- Generating cross-sell and up-sell leads to sales team from extreme satisfied customers which increases top line of the business
- Product Delivery
- Prepare and issue work schedules for support staff.
- Configuring Data Recovery Agent.
- Internet operating configuration and Internet troubleshooting.
- Good Knowledge of MS outlook mail configuration, Mail backup and quick troubleshooting of SMTP, POP3, IMAP settings.
- Troubleshooting Network Problems and Co-ordination with the Technical Team.
- Installation & Maintenance of various network components like cablesInstallation & Troubleshooting of PCs, Printers & other peripherals.
- Communicate with different vendors like IBM, HP,TVSE, Wipro for warranty support & Part Replacement.
- Provided In-house support like repairing of Printers, monitors & otherPeripherals.
- Provided facility management services in Bajaj Allianz General Insurance Company as a Residence Engineer.
- Provide support which includes troubleshooting different issue related to outlook ID, laptop/Desktop/ ID Creation and Deletion
- Having good knowledge of operating Systems Software’s and troubleshooting.
- Network and system administration, troubleshooting, configuration and Installation of Windows Servers, Domain, Windows for workgroup, Site planning for Network setup, configuration of Network Printers.
- Managing the User Accounts and Computers with its policies and profiles.
- Configuring and Maintaining User profiles and Home folder.
- Configuring, Monitoring and Maintaining Backup and Restore jobs
- Installing Operating system with Dual booting, office applications, Printers and Scanners.
- Responsible for troubleshooting and providing technical support to client.
- Installing, Configuring and troubleshooting Microsoft / Internet Outlook Messenger.
- Installing various devices like Network Printers, Dot Matrix, and Passbook Printers.
- Attending to Computer Hardware, operating system related and Network related queries of the client.
- Remotely assisting users & troubleshooting issues.
- The job involved daily operational tasks such as Incident, Request Management and involved issues such as troubleshooting end users PC related issues, Network related issues ,Patching servers, OS troubleshooting
- Remote Support to user
- Provide high level technical support to external customers at their location.
- Provide on-site training to the customers.
- Assisting office workers with their Computers
- Providing computer support services both for software and hardware for the organization’s employees.
- Troubleshooting & Maintenance of PCs and workstations
- Lotus Note Client Setup & Configuration
- Responding to user IT problem call-outs in a timely.
- Work in coordination with HO team for IT support services for Branch location.
- Anti-Viruses per client
- SAP GUI Client Setup & Configuration.
