customer support engineer

  • As a Technical Lead was responsible in mentoring L1 L2 engineers and handling escalation.
  • Installed and configured (Lab on Client Environment) UCS,ESXI,CUCM,CUC,IM&P,UCCX,GATEWAYS,CER thus replicating customer infrastructure to simulate issues and high risk changes.
  • Deployed and troubleshooted issues of Cisco products like CUCM, Unity, Gateways, IM&P, Jabber, UCS. 
  • Worked on issue related to voice signaling protocols such as SCCP, SIP, H.323, MGCP.
  • Worked on escalations ranging from rebuilding of the RAID’s on UCS server to re-installation of various UC application in case of storage failures .
  • Performed Operation Readiness Test before operational support (Day 2 Support) for complete infrastructure and end devices.
  • Implemented changes on the customer network adhering with ITIL change management standards.

customer support engineer

  • Worked as a Resident Engineer in ShriRam Piston Pvt. Ltd Connaught Place. For one year Manage LAN, WAN ,Desktop & Windows 2000 Domain server, Lotus Domino 5.5, & Netscape backup Server
  • Worked as a resident Engineer in Emerson Process Company Greater Kailash for one Year, Manage LAN, WAN, Desktop & Windows NT 4.0 Server with automated backup, Manage User policy & Account on NT Server, Manage Sun Solaris workstation Sun Ultra5 & Ultra 10.
  • Disaster Recovery planning & Implementation to reduce the downtime for various Customer.
  •  Through Bright Computers, I got opportunity to handle varying desktop operating systems such as Windows 98, Windows ME, Windows XP and Linux based Network environment at different client places where I could make use of my knowledge and improve upon the same with all the challenges that came across. 

customer support engineer

  • Configuring and Trouble shooting Ruckus Access-points
  • Implement and Manage Local Area network.
  • Vendor coordination for AMC, hardware replacements and  installation of new systems.
  • Installation and troubleshooting of Personal Computers, Printers, scanners etc.

customer support engineer

  •  Attending all kinds of request for Desktop and Laptop problems in time. 
  •  Troubleshooting hardware problems and data recovery. 
  •   Troubleshooting basic Operating system problems. 
  •   Installation and updating of Symantec, Norton and (CA) E trust anti-virus signatures. 
  •   Troubleshooting virus related problem and installing Antivirus. 
  •   Provide Support in Resolving Networks Problem and troubleshooting of LAN Connectivity issues. 
  •   Installation Configuration of Print devices (Network printers like, HP LaserJet 2200, HP LaserJet 2300, HP LaserJet 2420, HP LaserJet 4250, HP LaserJet 5000, HP LaserJet 5100 and local. 

customer support engineer

  • Installing and configuring IBM, Compaq and Nexus Servers and Desktop PC’s, ThinkPad’s & Peripherals.
  • Implementing the Technical requirements in the Client Sites as per Client requirements. Providing Latest Trend and Technological Updates to the Clients.
  • Installation and Troubleshooting Systems and related software, peripherals and configuring them with applications being used, also taking care of after sales support for the different computers, Peripherals and related software.
  • Working with databases (MySQL) 

customer support engineer

  • Supporting Premier customers for basic desktop support
  • Supporting Clients such as Outlook and windows login issues and troubleshooting email related issues.
  • Recipient level Exchange Online Administration as part of MSIT.
  • Basic troubleshooting of AAD synchronization issues and Mailbox Migration
  • Search and Purge Exchange online. 
  • Troubleshooting and assigning impersonation or permissions when needed.

senior customer support engineer

  • Installion and Managing operating systems from windows/Linux family 
  • Configuring and Managing Ip Printers
  • Installation Bio-metrics software’s to login their banking core Management
  • Providing ip address as  per allocation of IT dept Heads
  • Add Nodes into Network/Domain  
  • Installation and patching OS and Antivirus updates
  • Installation and Managing Servers setup like Raid 1 ,5 as per requirement

customer support engineer

  • Technical support in B2B environments through the ticketing systems (Zendesk, Kayako) 
  • Collaborating through CRM tools (Salesforce, Microsoft Azure)
  • Integrating new software products into the company’s environment (Creating knowledge bases, writing playbooks; training agents)
  • Agile product development through Atlassian products (JIRA, Confluence)
  • Beginner’s experience with programming languages (Python)
  • Working with virtual environments
  • Creating certification programs for support engineers

customer support engineer (technical)

  • Responsible for desktop support.
  • Provided troubleshooting for software problems.
  • Configuring Lotus Notes client side ver 6.5.Troubleshooting Lotus Notes problems.
  • Install and perform minor and major

customer support engineer

  • Troubleshooting and repairing of various systems, printers (DMP, Inkjet, and LaserJet), network interface, software applications and system related problems.
  • Looking after network connectivity issues and the issue related to email in MS Outlook.
  • Installation of virus Software for client use (MS Office, Lotus Notes, SAP, Oracle, MS Outlook, Anti Viruses etc.
  • Assemble PC, Printer Repairing.

customer support engineer

  • Worked as Network and System Administrator on windows and Linux servers. 
  • Configuring and managing DHCP, DNS and Active Directory. 
  • Managing SUS server and patching on the entire client/server network. 
  • Managing LAN/WAN links for Reliance Group of Companies using Cisco Routers 1700/2600/3600/3700. 
  • Working closely with vendors to provide better services for the account, like Microsoft, HP, IBM etc. 
  • Configuring and managing RAID levels through HP Array configuration utility. 
  • Identifying the Root cause by Bug checking and Dump analysis. 

customer support engineer

  • Maintenance of the company’s Clients.
  • Installed and maintained network structure of around 75 Computers in  TIIT (NOIDA) along with hardware and software support.
  • Installed and maintained around 60 computers in TIIT (KALKAJI) along with network, hardware and software support.
  • Providing technical support to TIIT (OKHLA) for around 30 computers.
  • Installation and support of a 50 computer lab in the Institute of    Technology and Management (Gurgaon).
  • Maintained a network of 30 computers in Hospital Planning commission in Noida.

sr. customer support engineer

  • Installation & Configuration of IP Telephone systems over VOIP with Unified Communication and Collaboration. 
  • Installation and Integration of Voice mail and Voice Logger System.
  • Commisioning of Telephone Billing System and ISDN BRI/PRI over CAS and CCS technology.
  • Technical Lead at Lucknow Metro Project based on Aeonix Tadiran.
  • Support for schedule of cloud based video conferences over CISCO WebEx, Zoom and Vidyo meetings. 

senior customer support engineer

  • Firewall: Cisco ASA, & Cisco PIX
  • IPS/IDS: Cisco IPS Modules & Appliances
  • NGIPS: Cisco FirePOWER IPS Modules & Appliances
  • NGFW: Cisco FirePOWER FTD
  • Site-to-Site VPN: Both IKEv1 & IKEv2
  • Remote Access VPN: IKEv1, IKEv2 & SSL

customer support engineer

  • Worked as Application Support Engineer for Project Team under ESSN for one of the biggest gov sector “LIC of India.”
  • Providing L1 support for both hardware and application related issue in Servers
  • Troubleshooting database related issues 
  • Worked as a Customer Support engineer and visiting the Client Place (Canara Banks) and solve their Issues.

customer support engineer

  •  Maintaining high degree of customer delight through delivering highly configured and tested products
  •  Frequent onsite travel to understand the pulse of customer and providing innovative solutions
  • Replacing Dell Hardware parts to Dell laptop, Desktops & Servers. 
  • Assembling, Testing, Servicing and Troubleshooting of Desktop and laptops. 

customer support engineer

  • Handling Customer queries on Email and Calls and resolving them as per requirement. Call assigning, Escalation Management, Service Quality Management
  • Handling Customer queries on Email and Calls and resolving them as per requirement. Sharing daily basis report with internal department also knowledge in floorManagement.
  • Ownership of backlog closure responsibility on a day to day basis, Follow necessary escalations as and when needed for concerned support vertical.
  •  Point of contact for installations, configuration, testing, and on-site deployment

customer support engineer

  • Perform daily system monitoring, verifying the integrity and availability of all systems, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
  • Assist with patch management in Windows and Linux environments.
  • Creating and maintaining IT configuration and knowledge base documentation
  •  Planning, Executing and managing new customer deployment for Hospital Management Software

customer support engineer

  • Implementation of new software and Windows Domain Server.
  • Implementation of Basic Networking in the Organization.
  • Troubleshooting and Fixing the problems like Motherboard, Printers and Laptop.
  •  Good Experience in hardware repairing the Laptops and Printers.
  • Troubleshooting the problems in Server, Desktop and Networking Equipment’s.
  • IT help desk for all hardware and software issue.

customer support engineer

  • Have a command on work various ticketing tools like Sapphire of HCL, Co-desk of IBM Team etc.
  • Application support for Applications like MS-Office, Oracle, SAP, .NET, and all company Application.
  • Maintenance of Assets Database for the site and update at regular intervals and also keep track of asset movements.
  • Worked on network devices like switches (2800 series), router, and hub on first level.

customer support engineer (resident engineer)

  • Providing technical support to the customers for DELL Server, Desktop, Workstation & laptops 
  • Installing, maintaining and troubleshooting Hardware of DELL Desktop and Laptop. 
  • Migration and Re-Imaging the Operating system for Desktops and laptops. 
  • Downloading latest firmware’s & updates for Dell Desktops & laptop and updating the same. 
  • Attending all kinds of request for Desktop and Laptop problems in time either Desk side or through Remote. 
  • Installation and updating of Symantec, Norton and (CA) E trust anti-virus signatures. 
  • Installing the Dell Server with Customer required OS. 

customer support engineer

  • Cold calling, Visiting customers, Product Demo/ Presentation, Acheiving Sales target, Making monthly sales plan and Sales report.
  • To generate SKF bearing enquiries and other SKF products and send quotation for the enquiries.
  • To maitain relationship with existing cusotmers and adding new customers in the customer list.
  • To reach the customer site for analysing breakdowns associated with bearings or other power transmission products. To do the Root cause analysis and give a suitable solution to the customer.
  • Online tendering / bidding, attending Bid opening meetings.
  • Best seller achiever in SKF Power Transmission products.

customer support engineer

  • Resolving support cases that are registered in Sugar CRM tool to track queries.
  •  To go beyond Customer Satisfaction by taking proactive actions and delivering more than what is expected by customers
  •  Building extensive rapport with customers and maintaining high Customer Satisfaction by providing quality, timely onsite and offsite/remote access support with a high degree of service & technical expertise.
  •  Interacting with Doctors in-person to get product feedback and translating them into business opportunity
  •  Pass on knowledge about customer, their needs and present status to Sales team to improve services and offerings.
  •  Generating cross-sell and up-sell leads to sales team from extreme satisfied customers which increases top line of the business
  • Product Delivery

customer support engineer (from from l2 to team lead)

  • Prepare and issue work schedules for support staff.
  • Configuring Data Recovery Agent.
  • Internet operating configuration and Internet troubleshooting.
  • Good Knowledge of MS outlook mail configuration, Mail backup and quick troubleshooting of SMTP, POP3, IMAP settings.

customer support engineer

  • Troubleshooting Network Problems and Co-ordination with the Technical Team.
  • Installation & Maintenance of various network components like cablesInstallation & Troubleshooting of PCs, Printers & other peripherals.
  • Communicate with different vendors like IBM, HP,TVSE, Wipro for warranty support & Part Replacement.
  • Provided In-house support like repairing of Printers, monitors & otherPeripherals.
  • Provided facility management services in Bajaj Allianz General Insurance Company as a Residence Engineer.

sr. customer support engineer

  • Provide support which includes troubleshooting different issue related to outlook ID, laptop/Desktop/ ID Creation and Deletion
  • Having good knowledge of operating Systems Software’s and troubleshooting.
  • Network and system administration, troubleshooting, configuration and Installation of Windows Servers, Domain, Windows for workgroup, Site planning for Network setup, configuration of Network Printers.
  • Managing the User Accounts and Computers with its policies and profiles.
  • Configuring and Maintaining User profiles and Home folder.
  • Configuring, Monitoring and Maintaining Backup and Restore jobs
  • Installing Operating system with Dual booting, office applications, Printers and Scanners.

customer support engineer (technical)

  • Responsible for troubleshooting and providing technical support to client.
  • Installing, Configuring and troubleshooting Microsoft / Internet Outlook Messenger.
  • Installing various devices like Network Printers, Dot Matrix, and Passbook Printers.
  • Attending to Computer Hardware, operating system related and Network related queries of the client.
  • Remotely assisting users & troubleshooting issues.

customer support engineer

  • The job involved daily operational tasks such as Incident, Request Management and involved issues such as troubleshooting end users PC related issues,  Network related issues ,Patching servers, OS troubleshooting 
  • Remote Support to user       
  • Provide high level technical support to external customers at their location.
  • Provide on-site training to the customers.

customer support engineer

  • Assisting office workers with their Computers
  • Providing computer support services both for software and hardware for the organization’s employees. 
  • Troubleshooting & Maintenance of PCs and workstations
  • Lotus Note Client Setup & Configuration 

customer support engineer

  • Responding to user IT problem call-outs in a timely.
  • Work in coordination with HO team for IT support services for Branch location.    
  • Anti-Viruses per client 
  • SAP GUI Client Setup & Configuration.