7b8ed15b-d0dc-46fc-91bb-7e35e4564e95

Andrew Smith


Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

I intend to establish myself as Technical Engineer with an integrated business solution provider through a long time commitment, contributing to the company’s growth and in turn ensuring personal growth within the organization. I believe that my technical functional and communication skill will enable me in facing the challenging career.

Employment history

Oct. 2018 – Present
Goldnertown, Illinois
Customer Support Engineer, Gerhold, Mayer and Sipes

  • Commercial IP CCTV,Access control system installation, setup, and trouble shooting.
  • Cat5, 6 structured cable system installation, termination, and testing.
  • Stationary and remotely controlled motion IP CCTV camera installation.
  • Execution and supervision of project activities such as drawings, submittals, design, estimation, procurement, follow-ups, manpower handling, installation, commissioning, handing over etc
  • Coordinates with Client / Consultant’s representatives for any site instructions, assign targets for accomplishments and ensure targets are met on Weekly / daily basis for all groups at site.

Aug. 2016 – Jan. 2018
Veumview, Florida
Tech support Engineer, Koelpin, Funk and Schuster

  • Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
  • Perform data backups and disaster recovery operations.
  • Perform routine network startup and shutdown procedures, and maintain control records.
  • Microsoft Active Directory Architecture, DHCP, LAN, WAN.
  • System assembling as per requirement of online exams and Troubleshooting.

Mar. 2013 – May. 2015
Port Angeloton, Pennsylvania
Tech Support Engineer, Bernier, Spencer and Kessler

  • Responsible for testing, trouble shooting of product failures and provide Solutions to the repair lines.
  • Develop and improve the debugging skills for PCB assemblies.
  • Train & develop associate to debug, repair the PCBA & other electronic products.
  • Train & develop associate to debug, repair the PCBA & other electronic products.
  • Reduce the Number of Failure and ensures maximum production in line.

Education

Jan. 2012
Diploma: Electronics & Communication Engineering

  • Southern Russel Academy – West Alvamouth, New Mexico

Sep. 2009
SSLC

  • West Torp Institute – Dooleyside, Illinois

Skills

Hardware & Networking
Experienced

PCB Trouble Shooting
Skillful

Ms Office
Experienced

CCTV Installation and Maintenence
Skillful

Value Added Course

0d3e2f31-945a-493b-8228-5949bb5b821a

Andrew Smith

Professional Summary

Provide technical support and customer service to Organization, As a Technical support engineer  (customer support Engineer) I am committed to diagnosing, reproducing, and fixing customer software and hardware issues. Troubleshoot protocols running on system hardware to assist customer with problem isolation and resolution. If requested, escalate the customer’s case to a subject matter expert.
  • Research client’s issues in a timely manner and follow up with the customer with recommendations and action plans.
  • Participated in team meetings weekly, ask questions and provide input on case backlog, technical process, and new processes within the department.
  • Mentored new engineers by answering technical questions, escalating cases, and teaching detailed process development.
  • Provide root cause analysis for customer’s storage appliance failure.
  • Trained with senior system engineers to enhance my personal technical skills as a Technical Support Engineer and learned internal process for escalating cases and approving or denying handovers to specific verticals.
  • Utilize previously acquired technical experience to become actively involved in day-to-day technology team to meet schedules and resolve problems.

Education

Southern Erdman University, Alphonsoburgh, Washington
Bachelor of Science, BE E&Tc ( Electronics and Tele-communication), Apr. 2015

North Lubowitz University, West Akiko, Vermont
High School Diploma, Diploma E&TC, May. 2012

South McClure, Quitzonfort, Colorado
High School Diploma, HSC, Sep. 2009

Parisian Institute, Port Allisonstad, Massachusetts
High School Diploma, SSC, Dec. 2007

Employment history

Customer support Engineer, Robel-Stanton. West Lamar, South Dakota
Oct. 2019 – Present
  • Responsible for reading site plans, project meetings, job sheets and documentations needed for the preparation of necessary equipment for the specified job.
  • Installation of Equipment , In specified time.
  • Organising routine servicing schedules .
  • Allocating work to a team of fitters .
  • Checking and calibrating instruments to make sure they are accurate.
  • Fixing faults or arranging for replacement to be installed .
  • Responding immediately to machinery breakdowns.
  • Provide high level technical support to external customers at their location.
  • Provide on-site training to the customers.
  • Timely complete and submit all required paperworks.
  • Communicate with the customer  to ensure satisfaction and implement any necessary corrective actions .

Technical support Engineer, Leffler Inc. Lake Rolland, Rhode Island
Jan. 2018 – Feb. 2018
  • Installation ,Deinstallation , Upgradtion of the system. (Fundus cameras , software)
  • Provide training to the customer.
  • Research and identify solutions to software and hardware issues.
  • Diagnose and troubleshoot technical issues, including account setup and network configuration.
  • Ask customers targeted questions to quickly understand the root of the problem.
  • Track computer system issues through to resolution, within agreed time limits.
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
  • Provide prompt and accurate feedback to customers.
  • Refer to internal database or external resources to provide accurate tech solutions.
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time.
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals.
  • Maintain jovial relationships with clients.

Customer support Engineer, Orn, Lesch and Dickens. Lake Deonmouth, Indiana
Sep. 2015 – Oct. 2015
  • Installation , Deinstallation, Upgradtion of the system (Ct scan , Mammography , workstation, software installation)
  • Provide training to the customer
  • Digonse the system problem , provide solution.
  • File report on product Problems and issues.
  • Walk customers through solutions.
  • Help with product improvement
  • Recommend resolutions to ensure better customer service.

Project

Personal info


Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Languages

English








Gujarati








Hindi








Marathi








Skills

Clear Communication Skill








Acting Skills








Time Management skills








Technical support Engineer








Attentiveness








Ability to ' read ' Customer








Willingness and ability to adapt to new technologies








customer support engineer

  • Banking Automobile (All Kiosk Machine-ATM, CDK, ATVM ) Railway UTS System Service and Resolve and troubleshoot etc.

customer support engineer

  • Commercial IP CCTV, Access control system installation, setup, and trouble shooting. 
  • Cat5, 6 structured cable system installation, termination, and testing. 
  • Stationary and remotely controlled motion IP CCTV camera installation. 
  • Responsible for the collection and replacement of CCTV hard drives from designated coaches.
  • Multiple DVR system component rack construction and installation.

customer support engineer

  •  Handling 3 part and 5 part Horiba Hematology Analyszers.
  • Carrying out timely preventive maintenance and getting PM kit orders.
  • Supports End-user computing (Software installations and troubleshooting of all types of customer oriented field problems such as Installation, Configuration & Troubleshooting of Windows Microsoft Operating Systems and Microsoft Office Applications
  • Handling RSA-VPN installation & Configurations, LAN & Wi-Fi issues

sr. customer support engineer

  • Execution of configuration changes on Tellabs 8000 NMS, ERICSSON (MLTN), SPO 1460&1410.
  • Working on Smart Edge router with basic level of configuration & Troubleshooting.
  • Troubleshooting on Mini-Link TN & SP415 products as per customer issues.
  • Handling Customer service requests as per requirements.Proficient knowledge on SPO product.
  • End to End testing on ML-TN equipment’s in Coordination with Local team on Field.
  • Circuits provisioning and rerouting on requirements for New Sites, IMSC, Ater, A-Int, POI etc.
  • Execution of remote changes on Tellabs 8000 NMS, SO-EM.Responsible for Sites Migration (2G/3G/IPRAN), BSC Migration, Cutover of rings and Ethernet bandwidth up gradation on requirements.

customer support engineer

  • Backup Administration for critical resources AD, Exchange Server, TFS servers.
  • Monitoring Availability of Critical resources using Zabbix. 
  • Assembling and Disassembling Servers,Desktops
  • working on Poweredge/proliant  servers.

senior customer support engineer

  •  Installing Different types of operating systems like windows&Linuxfamily
  • Troubleshooting Desktops, Laptops,printers,scanners, Network Connectivity
  • Provide remote support to clients using RDC,ammyadmin
  • Managing NTFS Securities and Map Network drives
  • Configuring and Managing printers,SCANNERS HP,EPSON
  • Installation Antivirus and Biometric drivers in Nodes and Servers
  • Configuring Raid Configurations like Raid 1,5

customer support engineer (technical)

  • Windows XP Migration (from Windows 2K) & Deployment experience.
  • User profile & application settings migration with USMT.
  • Attending to desktop & server Hardware, operating system and LAN related queries & issues of the client.
  • Domain Administratoration.
  • Performing role of Voice Engineer / Project Manager (IT Infrastructure.).

customer support engineer

  • Maintaining a clear understanding and competitive positioning of customers’ unique business capabilities or requirements. 
  • Managing Strategic Key Accounts by Identifying customer needs and provide IT Hardware solutions to the SMB sector clients. 
  • Ensuring that all technical and commercial requirements are fulfilled within the decided time-frame for Tenders or as per the requirement.
  • Remote desktop support for clients onshore.
  • Provide services as per SLA.
  • Manage and multi-task multiple deals simultaneously and rightly prioritize work- load.
  • Adaptable, able to fit myself into many roles with a broad range of responsibilities.

customer support engineer (hardware & networking)

  • Getting required parts and assembling desktop computers as per customer requirement 
  • Installation, Configuration and troubleshooting of all windows operating systems 
  • Visiting customer’s place on weekly basis who have AMC to fix any hardware or software problems 
  • Visiting customer’s place on per call basis who don’t have AMC 
  • Setting up and maintaining of small to medium sized LAN’s 
  • Planning and execution of LAN Cabling and IP addressing 
  • Providing pre-sales technical information for customer enquiries 

customer support engineer

  • Provide Support and Problem resolution for Customer.
  • Determining the cause of problem and find the solution.
  • Supporting Customer with Online payment and account issues.
  • Preparing shift reports on daily and weekly basis. 

customer support engineer

  • Responsible for the support, installation, maintenance of End User Devices
  • Responsible for the support, installation, maintenance of Network Devices
  • Responsible for the support, installation, maintenance of Airport Critical Devices such as Q-Buster, Baggage Reconcile System (BRS) etc.
  • Installation of OS like Windows 98, Windows 2000 and Windows XP. 

customer support engineer

  • Responding and Attending to the call which is assigned 
  • Resolving the issue and adhering to the SLA. 
  • Assisting over the Remote Desktop Application. 
  • Solving a Operating system related issues. 
  • Configuring network printers. 
  • Identifying and Resolving DNS related issues. 

customer support engineer

  • As customer support engineer operation takes on desktop which include installation of OS
  • managing router and switches connection manually 
  • deployment of active directory with DNS and DHCP Roles.
  • collection and trafficking of domain user data.
  • technicalities and troubleshooting for customer service required.  

customer support engineer

  • Maintain operations for the following environment : CUCM, Voice gateway, Unity Connection, IM&P, Jabber
  • Troubleshoot VOIP network related issues such as Registration, Database, Application, Features, Media Resources and Call Quality Issues. 
  • Installation of CUCM, CUC and IM&P during maintainences
  • Utilizing the Cisco Lab to its potential by recreating customer’s set-up in a controlled environment to determine the root cause of the issue
  • Ability to communicate effectively with customer (technical and non-technical) and restoring network down situation.
  • Provide Trace level RCA for issues
  • Worked on monitoring alarms including troubleshooting of gateways, backups, CPU and Core dump issues.

customer support engineer

  • Providing mailing solution using MS-outlook. 
  • Sharing of files and folder, printers across the network.
  • Troubleshooting and servicing Printers and Scanners.
  • Fault finding & troubleshooting SMPS, and Motherboard.

customer support engineer

  • Installation , Deinstallation, Upgradtion of the system (Ct scan , Mammography , workstation, software installation)
  • Digonse the system problem , provide solution.
  • File report on product Problems and issues.
  • Walk customers through solutions.
  • Help with product improvement
  • Recommend resolutions to ensure better customer service.

customer support engineer

  • Commercial IP CCTV,Access control system installation, setup, and trouble shooting.
  • Cat5, 6 structured cable system installation, termination, and testing.
  • Stationary and remotely controlled motion IP CCTV camera installation.
  • Execution and supervision of project activities such as drawings, submittals, design, estimation, procurement, follow-ups, manpower handling, installation, commissioning, handing over etc
  • Coordinates with Client / Consultant’s representatives for any site instructions, assign targets for accomplishments and ensure targets are met on Weekly / daily basis for all groups at site.

customer support engineer

  • Installation of OS like Windows 98, Windows 2000.Windows XP. 
  • Troubleshooting of any problem of Desktop PC’s. 
  • Troubleshooting of mail-based software like MS Outlook and Outlook Express. 
  • Assembling of Personal Computers. 

customer support engineer

  • 2012 – Present
  • Currently providing Mission Critical service to a government client in a secure environment. Equipment maintained is both HPE & 3rd party. Hardware support, troubleshooting and servicing ranging in scope from servers, storage, networking, printers, desktops. This is carried out in a 24×7 environment.
  • 2003 – 2012 (DEC/Compaq/HP)
  • Location: Perth, Western Australia
  • Filed Service Engineer – Onsite  repair of server, storage and networking equipment. Provide after hours on-call support for mission critical customers.
  • 1995 – 2003 (DEC/Compaq/HP)
  • Location: Perth, Western Australia

customer support engineer (technical)

  • Remote Desktop Assistance.
  • Installing, Configuring and troubleshooting Netscape Messenger.
  • Attending to Computer Hardware, OS related and Network related queries of the client.
  • Independently handled various locations of DHL in Lower Parel, Thane, Vashi, & Pune.

customer support engineer

  • Machine installing, commissioning, maintenance, repairing, from customer sites, and giving accurate output as the customer expectation on time.
  • Installation of Layer 2 switch, WIFI APs, Windows Server 2008 R2 and 2012, Windows XP and 7 with software and hardware trouble shooting.
  • MITEL (formerly Aastra): – MX ONE TSW, TSE and BP-250
  • Installations and Configurations of IP and SIP Endpoints and MCU’s. 

customer support engineer

  • Dot1x/MAB authentication.
  • RADIUS.
  • TACACS+
  • Cisco Trustsec and Macsec technologies.
  • Central Web Authentication.
  • Mobile Device Management.

customer support engineer

  • Installation of IBM NetFinity 3000, 3500, 5000 /X-series 200/205, Acer Altos, Compaq Proliant & Siemens Nixdorf servers.
  • Installation of Novell Netware 4.x to 5.x (SFT III, SFTII & SFT I)
  • Installation and configuration of Windows NT 4.0 Workstations & Servers, Windows 2000 Servers & Professional, Red Hat Linux 7.0. Installation of Switches.
  • Managing Users and their applications.
  • Managing User Profile, Resource Sharing & System Security.
  • Installing, Maintaining & Troubleshooting Devices e.g. NIC, Printers, Modems.
  • Performance monitoring & analysis for the network. Taking care of Inventory & generating Reports.

customer support engineer

  • My main role in Job is listen customer issues with products supplied by our company and try to resolved this on phone if it is not resolved on phone then i am going on field call to resolving his issues and insure our product is working properly and customer have no any issue to using our product.
  • Prepare implementation plan to IT Team to deploy the changes/solution to product’s bug fix.
  • Provided documentation as knowledge base for Support team.
  • Provide user training to help client understand the product function and flow.

customer support engineer

  • Handling 3 part and 5 part Horiba Hematology Analyszers. 
  • Troubleshooting of Failures at Customer Site and Reducing Down times.
  • Analytical out timely preventive maintenance and getting P M kit orders.
  • Demos, Pre-sale assistance and pre-installation of the analyzers.

customer support engineer

  • Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
  • Explained complex technology-related issues in understandable terms to customers.
  • Investigated data import failure in the products.
  • Provide product defect information to development team to enhance the products and bugs fix.
  • Help client to perform SQL Database Migration.
  • Deploy the latest product build into clients’ production network.
  • Use SQL Profiler to monitor the performance issues causing by Store Procedure.

customer support engineer (resident engineer)

  • Monitoring Incident raised in ticketing tool (AHD) and Reassigning. Performing troubleshooting on assigned ticket and resolve the problem within SLA. 
  • Performed audits on incidents to figure out recurring issues and classified them under problem management.
  • Interaction on daily bases with various stakeholders of the delivery team and service management team. 
  • Experience with Workforce management and people management.

customer support engineer

  • Did Installation & commissioning of LPG Gas Detection System work at LPG Bottling Plants of India (HPCL,IOCL,BPCL,ONGC)
  •   Few things I can list here are setting up new infrastructure for windows 2000/2003 servers having mixed flavors of desktop OS. Maintaining existing/running windows/Linux desktops and clients with outlook 2000 environment. 
  •   Since Bright Computers was Intel G.I.D and Microsoft Channel Program Partner, I got opportunity to attend Technical Update/Training programs on different occasions such as Technical update training and Hands on Lab on Windows XP SP2, Office 2003, and few other Microsoft or Intel product launch seminars, and many more. 
  • Effectively simulated moderate to complex lab setup to recreate and asses impact of issues.