c0bb02a6-b32b-45ba-8e85-c86a5e8392ea

Andrew Smith

287 Custer Street, Hopewell, PA 00000
andrew_smith@example.com
(000) 000-0000

Professional Summary

Being a Level-12 Analyst is exactly what you’d think it’s like. I’m the colleague at work that not only works for the organisation but also for other colleagues by helping them personally and professionally and this was appreciated by everyone.
Luckily,I’m obsessed with staying organized and making everyone’s life easier.I pride myself in being so dedicated to both.
Apart from work I love working out and travelling is one of my favourite hobby. 

Employment history

Customer support analyst, Kuhic-Heller. South Ceola, Wisconsin
Jun. 2019 – Present
  • Resolve customer complaints or answer customers’ questions regarding their transaction.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers’ problems.
  • Consult with technical team to escalate and reslove the issue.
  • Raising application bugs .
  • Promote company products, services when appropriate.
Personal Banker, O'Hara LLC. Rohanport, Nebraska
May. 2018 – Jun. 2018
  • Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.
  • Determine customers’ financial services needs and prepare proposals to sell services that address these needs.
  • Review business trends to advise customers regarding expected fluctuations.
  • Contact prospective customers to present information and explain available services.
  • Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
  • Ascertain premium rates required and cash reserves and liabilities necessary to ensure payment of future benefits.
  • Design, review and help administer insurance, annuity and pension plans, determining financial soundness and calculating premiums.

Education

Abernathy University, Blandaside, Florida
MBA, Marketing & Human resource, Oct. 2016
Western Johnson, New Dominqueside, Kansas
Bachelor of commerce(Honours), Management, Feb. 2014
East Wisconsin Institute, South Frankieville, Alaska
Higher Secondary Certificate, Commerce, Nov. 2011
Eastern Gleichner Institute, Weldonchester, Kansas
Secondary School Certificate, Feb. 2009

Skills

Reliable
Flexible
Decision-making
Skillful
Communication
Experienced
Email Writing
Skillful
Microsoft Excel
Experienced
Relationship Building
Teamwork

customer support analyst

  • Supporting credit card sales and initiating cross selling.
  • Client servicing on issues with credit card/s.
  • Providing inputs to the team for better performance on calls and with clients.
  • Maintained and surpassed call center metrics: number of issues resolved, positive client surveys, and time to resolution. Executed supplemental after-hours support for high-priority clients.

customer support analyst

  • Handling customer issues through Email and chat process.
  • Worked on order processing for America , EMEA , APJ Regions.
  • Worked on open manage integration for VMware v Centre licencing.
  • Creating SKU’s for different vendors using Harmony.
  • Responsible for setting realistic customer expectations and meeting or exceeding these expectations.
  • Engage on other departments. EX : Logistics ; Technical support etc ., to work on process improvement.
  • Mange customer escalations on higher priority and work with account / sales manager for solutions and updating the management.

customer support analyst

  • Resolve customer complaints or answer customers’ questions regarding their transaction.
  • Consult with technical team to escalate and reslove the issue.
  • Raising application bugs .
  • Maintained and surpassed call center metrics: number of issues resolved, positive client surveys, and time to resolution.  Executed supplemental after-hours support for high-priority clients.