eb96d3fe-9079-4320-948a-145dc2df1cbd

Andrew Smith


Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

In my short time on the job market I have adapted to various situations that require both independent initiative and close cooperation. I have used my people skills to manage teams on projects as well as assist individuals with issues. I hope to continue growing; both through my education and the jobs I take during this time.

Employment history

Aug. 2018 – Oct. 2018
New Vernon, Indiana
Customer Support, Brown LLC

  • Confer with customers by telephone and in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Manage paper and electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, and other material.
  • Supervise others and provide on-the-job training.

Mar. 2016 – Apr. 2017
East Lee, Maine
Technical Support, Nikolaus-Kiehn

  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Manage project execution to ensure adherence to schedule, and scope.
  • Confer with project personnel to identify and resolve problems.

Education

Present
Associate of Arts: History

  • Eastern California Academy – Lake Allisonchester, Missouri

Skills

Organization

Fast Learning

Cooperation

Adaptability

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Andrew Smith


287 Custer Street, Hopewell, PA 00000

andrew_smith@example.com

(000) 000-0000

Professional Summary

International marketing and advertising graduate from Rigas Stradins University since June 2017, yet to engage in a professional field practice. Experienced in communication and interaction with clients (both internal and external) courtesy of being Customer Support team representative for three years. Effectively helped developing an internal informative portal for Customer Support team within SIA ‘Evolution Latvia’ called Knowledge Base, hence, acquiring experience in article composure, readable content structure and employee knowledge enhancement. Currently on a verge of a global roll-out of internal technical tool for external use by operators. Successful track record of becoming an integral part of any team/project, as well as maintaining positive synergy with colleagues and managers.

Employment history

Customer Support, Bauch, Hartmann and Gibson. East Jerry, Idaho
Mar. 2016 – Present
Communication and service-related assistance to Live Casino end-users, incoming request handling from SIA ‘Evolution Latvia’ clients, engagement in side projects to enhance department professional state.

Live Casino Dealer, Bergstrom, Friesen and Ruecker. Port Wilmer, Florida
Jul. 2014 – Nov. 2014
Communication and interaction with Live Casino end-users, procedural execution of Live Dealer gameplay and authentically positive attitude maintenance.

Education

West Illinois Institute, Lesliefort, Arkansas
Bachelor of Science, International Marketing and Advertising, Nov. 2017

Skills

Article Composure in English

Working under pressure

Communication with clients

Operating in a team

Microsoft programs knowledge

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Andrew Smith


287 Custer Street, Hopewell, PA 00000

andrew_smith@example.com

(000) 000-0000

Professional Summary

Recent graduate outfitted with a Bachelor of ARTS in H.E.S and 9 month experience as an assistant advocate.  before my current job i worked with tatasky as customer support. i believe in   Extreme attention to detail and ability to multitask within fast-paced environments. in my college days i got the best NCC cadet award in the college day function from the guest of honor TANVEER SAITH (former minister of secondary education and serving MLA). 
i was in sports also as a judo player but did not won any price in my field. 
served as NCC  cadet for two years and later promoted as senior under officer for two years in NCC in total served 4 years. from my ncc i learned a lot and believe in following it forth. thanks for reading. 

Employment history

ASSISTANT ADVOCATE, Lindgren-Thompson. West Santo, Arkansas
Dec. 2019 – Present
  • Coordinate with other professionals, such as contractors, architects,   and plumbers.
  • Counsel or aid family members to assist them in understanding, dealing with, or supporting the client.
  • Follow ethical codes that protect the confidentiality of information.
  • Work with personnel and facilities management staff to install, remove, or relocate user connectivity equipment and devices.
  • Main work was to schedule the appointments of the clients, and manage their case details. 

CUSTOMER SUPPORT, Becker-Glover. New Elane, Rhode Island
Sep. 2017 – Oct. 2017
  • Used to assist the customers and their quires related to TATASKY CABLE SERVICE. 
  • occasionally had to support on floor to new recruits. 

Education

Eastern Louisiana Institute, Juliettechester, Montana
Bachelor of Arts, ARTS, Jan. 2017

Skills

HARD WORKER

CAN HANDLE INTENSE PRESSURE

WORK IN ANY ENVIRONMENT

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Andrew Smith


Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Experienced window and door installation technician seeking a supervisory role within a reputable, customer-centric organization.  Adept at providing leadership to installers and communicate with customers and co-workers on all levels.  Technically advanced, organized professional with in-depth knowledge of construction procedures, tools, and safety policies and guidelines.

Employment history

Mar. 2019 – Present
Baumbachfurt, New Hampshire
Customer Support, Ledner LLC

  • Reassemble machines after making repairs or replacing parts.
  • Travel to customers’ stores or offices to service machines or to provide emergency repair service.
  • Reinstall software programs or adjust settings on existing software to fix machine malfunctions.
  • Advise customers concerning equipment operation, maintenance, or programming.
  • Assemble machines according to specifications, using hand or power tools and measuring devices.
  • Test new systems to ensure that they are in working order.
  • Operate machines to test functioning of parts or mechanisms.
  • Maintain records of equipment maintenance work or repairs.
  • Install and configure new equipment, including operating software or peripheral equipment.
  • Maintain parts inventories and order any additional parts needed for repairs.
  • Update existing equipment, performing tasks such as installing updated circuit boards or additional memory.

Mar. 2015 – Jun. 2015
Lake Hilario, Rhode Island
Computer Lab, Herzog-Wyman

  • Reinstall software programs or adjust settings on existing software to fix machine malfunctions.
  • Assemble machines according to specifications, using hand or power tools and measuring devices.
  • Operate machines to test functioning of parts or mechanisms.
  • Install and configure new equipment, including operating software or peripheral equipment.
  • Reassemble machines after making repairs or replacing parts.

Education

Dec. 2015
Bachelor of Arts: Library Science

  • West Hawaii Academy – Brunildahaven, Arkansas

Apr. 2008
Bachelor of Arts: 18 Months

  • Doyle Academy – New Siobhan, Illinois

Skills

Computer Hardware
Experienced

Computer Operator
Experienced

Library
Experienced

940d76e3-f85d-438c-803e-525f25c749a4

Andrew Smith

287 Custer Street, Hopewell, PA 00000
andrew_smith@example.com
(000) 000-0000

Professional Summary

Visionary, results-driven marketing manager with over 10 years of experience driving business and revenue growth through the development and execution of strategic campaigns specifically for wellness retreats and spas.  Proficient in digital marketing, advertising, website development, brand strategy, and media campaigns and promotions.

Dedicated  executive offering over 10 years of consistent career progression in the areas of operations and warehouse management for a multi-million-dollar, global enterprise.  Expert in ensuring operational efficiency, workflow management, process development, production performance, and low-cost solutions.  Strong ability to lead cross-functional teams and collaborate with business leaders as well as build and cultivate strategic relationships with internal and external stakeholders and business partners.

Employment history

Customer Support, Schuster and Sons. West Branden, Nebraska
Feb. 2020 –
  • Prepare or review specifications and orders for the purchase of safety equipment, ensuring that proper features are present and that items conform to health and safety standards. 
  • help customers with any product issues they may have
  • Handle all customer repair of all  product
  • Inside Sales Rep 

Assistant Warehouse Manager, Miller Inc. Johnsonshire, Connecticut
Jan. 2013 – Apr. 2018
implementing office procedures, supervising projects, preparing reports, handling phone calls and correspondence, maintaining a good relationship with customers, and organizing meetings and conferences.

Education

Western Schimmel College, East Gerald, Kansas
Bachelor of Science, Information Systems, Jul. 2004

Skills

Hi-lo driver
Expert

Assistant Manager
Experienced

Customer Support Management
Experienced

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Andrew Smith


Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

  • Handled customer interactions
  • Ensured all new admission call activities are in accordance to set guidelines
  • Shared best practices and knowledge with colleagues and teams helping achieve targets
  • Ensured appropriate collection procedure maintaing the customer service focus
  • Overcame clients objections/rejections to company products and convined them
  • Answered calls professionally providing complete information about products, take/order cancels or obtain details about complaints
  • Followed up ensuring relevant actions were taken on clients complaints
  • Managed to keep records of customer interactions, transactions, complaints, comments as well as actions taken, process orders, forms and applications

Employment history

Aug. 2018 – Sep. 2018
Seanview, Massachusetts
Customer Support, Fadel Group

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers’ problems.
  • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Dec. 2016 – Jun. 2017
Ratkeshire, Hawaii
Digital Interactive Advisor, Mills-Von

  • Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
  • Resolve customer complaints or answer customers’ questions regarding policies and procedures. 
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Capable of explaining customer issues and make them easy-to-understand terms. 

Education

Present
Bachelor of Science: Pursuing B.C.A from correspondence course.

  • DuBuque Institute – North Bartonmouth, Idaho

Jun. 2013
GED

  • Jakubowski University – Westview, Texas

2011
High School Diploma

  • King Academy – North Pegborough, North Dakota

Skills

MS Office

Compliance Issues

Performance Management

Strong Work Ethics

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Andrew Smith


287 Custer Street, Hopewell, PA 00000

andrew_smith@example.com

(000) 000-0000

Professional Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction.  Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.  Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization. After obtaining enough experience in the restaurant industry I plan on opening my own business.

Employment history

Customer Support, Rodriguez, Baumbach and Turner. East Monroe, Ohio
May. 2019 – Jun. 2019
Was responsible for taking calls from customers who had questions or problems going on with their bank, card, or application. Would be very experienced at dealing with angry or frustrated customers.

  • Analysed and researched reporting issues to improve accounting operations procedures.
  • Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
  • Generated financial statements and facilitated account closing procedures each month.

Host, Smith Inc. Lake Michal, North Carolina
Nov. 2018 – Jan. 2019
Was responsible for remembering beverage choices, and delivering to customers in a timely manner. Never any resting allowed as we had to stay on our feet to keep up with demand. Worked to keep everything clean and organized. 

Busser, Boehm-Terry. Gillianside, Washington
Apr. 2017 – May. 2017
Brought customers their food orders, entrees, and took orders. Cleaned off tables, and swept/ kept the restaurant clean.

Education

Western Leffler, New Earleenmouth, Arkansas
High School Diploma, General, Mar. 2018

Skills

Fast Learner

Customer Service

Hard Working

Social Person

Confident

Excelling in Stressful SItuations

e4f6f438-db19-4640-925b-0b4427e01cdd

Andrew Smith

Professional Summary

Multi-lingual customer service professional with proven track record in the tourism sector, combined with a customer focused approach to business with several years of experience in customer facing roles and management in tourism am able to provide an outstanding service within any environment and deal with a broad range of customer needs from initial inquiries to sales, transactions and complain handling.

Employment history

Customer Support, Schoen-Weber. West Darrinside, Wisconsin
Jul. 2018 – Nov. 2018
Project – HP Instant Ink ( Dutch Market )
  • Answer inbound calls, chat and emails within guidelines/goals established by the client and contact centre management.
  • Perform technical troubleshooting and solve technical issue by following client processes.
  • Consistently achieve call, email, and chat quality score goals to meet client and customer satisfaction goals.

Tour Coordinator, Watsica Inc. North Jerlene, Utah
Apr. 2016 – Nov. 2017
  • Demonstration of the service functionality.
  • Strengthening of the brand positioning obtain contact of the potential client of Barcelona Sun and Segway project and invite them to register at the platform.
  • Customer acquisition.

Shop manager, Hirthe-Renner. South Austin, Alaska
Mar. 2014 – May. 2014
  • Maintain standards of the guest service and consistent positive guest experience.
  • Perform electrical and audio troubleshooting on vehicles to maintain GPS tour system.
  • Maintain safety standards for all mechanical work performed.

Audiovisual Installation Technician, Bahringer, Williamson and Predovic. D'Amoretown, Virginia
Oct. 2010 – Jul. 2012
  • Assist camera operator with all duties.
  • Ensure that all of the work is Completed in a Craftsman-like manner and to the satisfaction of the customer.
  • Assist the lead installer with layout of equipment at job site.

Waiter, Weissnat, Bode and Bradtke. Providenciaberg, Wyoming
Jan. 2009 – Jul. 2009
  • Providing excellent wait service to ensure satisfaction.
  • Taking customer order and delivering food and beverages.
  • Making menu recommendations, answering questions and sharing additional information with restaurants patrons waiter or waitress job description, restaurant server job description.

Education

Eastern Kentucky Academy, New Tequila, California
VMBO, Horeca, Mar. 2008

Personal info


Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Languages

Urdu








Dutch








English








Spanish








Italian








Skills

Fast Learner

Easy going

Customer Service

Teamwork

Multilingual

Using of Computer

Word

Powerpoint

Excel

customer support

  • Suggest and check alternate spellings, locations and listing format to customers lacking details or complete information.

customer support

  • Operate emails and Online customer service regarding complaints, issues and customer account issues.
  • Operate systems without having management present
  • Handle match issues by looking at proof from both parties
  • Provide top quality support to all customers and staff

customer support

  • Role involves logging and handling the customer complaint initially by checking the customer details like name, address and D.O.B in the provided application tool. 
  • Ensure the proper identification and verification process has been done and more vigilant to report any unusual transaction, relationship and business type. 
  • Was involved in passing URU checks with the application tools and also raising the request to the KBA team to get the correct information by contacting the customer directly, if the customer provided details are with the internal applications. 
  • Providing the right Decision and deliver a consistent service excellence for the customer complaint resolution using various application systems. 
  • My core process is retail banking so I can able to handle various products like Personal loans, Overdrafts and Mortgages. 

customer support

  • Advise or assist in obtaining particular product which is most beneficial for the customer.
  • Inbound & Outbound calls
  • Contact abroad registrars for problems and refund.
  • Confer with customers by telephone or via ticketing system to provide information about products or services, take or enter orders and resolving technical problems.

customer support

  • Handled the cases of Visa Related Queries and Complaints specifically Customer Tech-Support like Chats and E-Mails. 
  • Task closed on the service level Time & Date
  • Report Preparation, Shared with Clients & Internal team 
  • Efficiently completed various assignments during the  

customer support

  • Consultancy related to customers and development.
  • Data conversion and manipulation.
  • Maintain proper hardware, system, and software status at IDS.
  • Train fellow customer support members on old and newly developed products (exchange of expertise).

customer support

  • Recorded new clients details and updated existing details in an Excel sheet.
  •  Resolved customer complaints regarding policies and procedures. 
  • Conferred with customers by telephone to provide information about the event venue and recording details of inquiries and discussing with the staff.
  • Implement work flow or parts of it and properly follow up on it.

customer support

  • Ensure optimal performance of the software at client site.
  • Warn the client about any potential dangers, crashes, or malfunctions related to software and/or hardware.
  • Send a letter to the customer defining the problem and proposing a solution to confirm in case of modifications.
  • Modify applications reports upon request (crystal report and dev express).

customer support

  • Handling international customers.
  • Assistance for agriculture issues.
  • Draw and prepare network infrastructure.
  • Guide and direct technical staff in the customer’s institutes.

customer support

  • Process refunds or replacement for the orders.
  • Software installation including IDS and system applications.
  • Hardware and software troubleshooting.
  • Networking (installation and maintenance).

customer support

  • Visit clients to solve problems and complaints if the problem could not be resolved over the phone or remotely.
  • Contact development in case of needed support 
  • Write reports concerning problems and their solutions (in case they got solved), or report them to development in case there was a bug in the software.
  • Operating system installation and configuration.

customer support

  • Perform the services of training, maintenance (hardware and
  • software), and customer support on all levels, and ensure customersatisfaction.
  • Perform the technical evaluation of the in-house developed systems,in order to assure product quality or optimal functionality.
  • Handle direct contact with clients after-sale
  • Handle customer support appointments and tasksSchedule for training with customers and determine the materialneeded for client training in coordination with management
  • Follow up with clients after training to ensure optimal trainingresults.
  • Receive customer complaints calls and check if they can be resolvedvia phone or remotely.

customer support

  • Cancel orders based on customer requests or delivery problems.
  • Correspond with online customers via telephone or other electronic messaging to handle questions or complaints about products or shipping methods.
  • Manage orders or invoices, using invoicing software.
  • Fill customer orders by packaging sold items and documentation for direct shipping or by transferring orders to manufacturers.

customer support

  • Check to ensure that the customers’ problems were resolved.
  • Achieve productivity standards and goals while maintaining the highest level of customer service.
  • Use computer system to track, gather information, and/or troubleshoot customer issues.
  • Refer unresolved customer issues to designated department or supervisor for resolution .
  • Responding quickly with the right information.

customer support

  • Supported Fujifilm’s proprietary mini-lab software, commercial photo printers, servers, and kiosks
  • Worked closely with software fulfillment team to identify issues.
  • Troubleshooting various Xerox and Fuji absent white format printers
  •  Answer user inquiries regarding computer software or hardware operation to resolve problems. 
  •  Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. 
  •  Prepare evaluations of software or hardware, and recommend improvements or upgrades. 

customer support

  • Working as a contract engineer 
  • Fault analysis and recovery both analog and ip systems. 
  • Serving as a lead service engineer. 
  • Able to inspect locations to find the most suited installation areas for cameras to be installed.
  •  Managed to keep records of customer interactions, transactions, complaints, comments as well as actions taken, process orders, forms, and applications.  

customer support

  • Performed basic bookkeeping and accounting tasks.
  • Planned and executed promotional sales periodically.
  • Designed and maintained company e commerce website using Microsoft, Adobe, Shopify, CSS, ASP, and Apple.
  • Created and maintained prominent social media presence on Twitter, Facebook, and Instagram.

customer support

  • Approving Loans only through keeping Customer’s Land as a Security 
  • Verifying the securities of the Customer. 
  • Responsible for lane to lane/ Area mapping of Area/ Geography at regular intervals with the help of supervisor 
  • Uploading the details and information of the Customer in WBC (Westpac Banking Group). 
  • Interacting with HFM (Home Finance Manager) through Email Chats. 
  • Recording all the wanted Documents of Customers in WBC Account. 
  • Updating the customers through Emails regarding their loan status. 

customer support

  • Manage large amounts of incoming calls, email requests and social media presence.
  • Identify and assess customers’ needs, which included but not limited to sales questions, support topics, subscription and purchase resolutions.
  • Working closely with developers to translate customer needs to product design/function and vice versa.
  • Keep records of customer interactions, process customer accounts (including managing subscriptions and product purchase) and file documents.
  • Participated in daily shows discussing various topics from the products specifically to the tech industry in general.

customer support/technical support

  • Assist customers on their concerns about their internet connection and phone service issue.
  • Accept payments and explanation of bills.
  • First-line troubleshooting.
  • Created a daily newsletter and sent to mailing list.

customer support

  • Assisting customer requirements through inbound calls.
  • Handling customers with guidance in resolving escalated complaints or disputes as per company policy.
  • Rectifying customer issue in E-mail.
  • Reconfirmation in delivery products.
  • Handling floor in absence of Manger.
  • Assisting quires to team in the Quality calls parameter.

customer support

  • Scheduled onboarding appointments with models, photographers, and videographers to plan photo shoots and events.
  • Verified USPS insurance to document/resolve lost and delayed packages.
  • Ensured all needs were addressed before the end of each interaction.
  • Maintained inventory and ordered supplies as needed.