• Customer Experience Training
• Onboarding and Culture Orientation
• Product Knowledge Education
• Quality Assurance & Development

• Create customized Customer service training material.
• Train customer service representatives in dubai and Cairo,Egypt offices.
• Observe and evaluate the performance of employees.
• Select and schedule training times to ensure maximum attendance.
• Conduct regular coaching sessions with representatives and supervisors to identify weak points and work on improving their performance.

• Working for The Nudge foundation as Livelihood Trainer (CS).
• Handled 7 Batches and graduated and placed 
• Received award for 5 times for the best Customer service Trainer and 1 time for best Mentor 
• Students whom I trained got placed in different organisation. Axis Service, HDB Financial Service, Grass route, Cinepolis etc.
• Conduct regular Call Simulation and do practice on Inbound and Outbound Calls

•  Training employees on product knowledge 
• Processing and shipping customer packages 
• Head of the Bridal Registry Program
• Conducting store closing procedures