customer service trainer
- Customer Experience Training
- Onboarding and Culture Orientation
- Product Knowledge Education
- Quality Assurance & Development
customer service trainer
- Create customized Customer service training material.
- Train customer service representatives in dubai and Cairo,Egypt offices.
- Observe and evaluate the performance of employees.
- Select and schedule training times to ensure maximum attendance.
- Conduct regular coaching sessions with representatives and supervisors to identify weak points and work on improving their performance.
customer service trainer, livelihood
- Working for The Nudge foundation as Livelihood Trainer (CS).
- Handled 7 Batches and graduated and placed
- Received award for 5 times for the best Customer service Trainer and 1 time for best Mentor
- Students whom I trained got placed in different organisation. Axis Service, HDB Financial Service, Grass route, Cinepolis etc.
- Conduct regular Call Simulation and do practice on Inbound and Outbound Calls
customer service trainer
- Training employees on product knowledge
- Processing and shipping customer packages
- Head of the Bridal Registry Program
- Conducting store closing procedures