e49f1115-0ab9-4866-9b34-92fac4934482

Andrew Smith


287 Custer Street, Hopewell, PA 00000

[email protected]

(000) 000-0000

Professional Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction.  Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.  Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.

Employment history

Customer Service Support, Bernhard Group. Lemkeport, Delaware
Jul. 2018 – Dec. 2018
  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.Create, maintain, and enter information into databases.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Locate and correct data entry errors, or report them to supervisors.
  • Perform clerical duties such as typing, proofreading, and sorting mail.
  • Resolve customer complaints or answer customers’ questions regarding policies and procedures.

Customer Service Representative, Reynolds LLC. Kilbackport, Tennessee
Apr. 2017 – Feb. 2018
  • Provide assistance for customers with special billing requests.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Cashier, Torphy, Tromp and Reinger. New Nathanielmouth, Hawaii
Nov. 2015 – Dec. 2015
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Answer customers’ questions, and provide information on procedures or policies.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

Education

Hamill Academy, Fletahaven, Ohio
Associate of Science, Associate in Office Management, Jul. 2014

Skills

Bookkeeping

Customer Service

MS Office Application

customer service support

  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.Create, maintain, and enter information into databases.

customer service support

  • Process standard cashier transactions for customers including greeting customers in a timely manner, managing safe deposit box payments, cashing checks, and balancing cash drawer, handling night deposits, and correcting discrepancies.
  • Process 45+ customers transactions per hour with extreme attention to detail.
  • Respond to customer inquiries, by supporting the team with leadership skills and good judgement.
  • Assisting department managers with employee schedules.
  • Led orientation classes for new employees.
  • Trained 5 junior cashiers during tenure.
  • Assumed a leadership role in the absence of the supervisors and maintained store normal operations and procedures.

customer service support

  • Answer inbound emails from clients and customers, mainly on account issues and technical support. Provide them with the best and direct solution to resolve their concerns/ issues
  • Find relevant options for clients and customers to achieve desired result or solution to their problems and providing them next actionable steps to minimize the same problems from happening again
  • Facilitate outbound emails to clients and customers if needed be
  • Assess and make decisions on accounts status (such as suspension or restrictions

customer service support

  • Managed the receptionist area, greet visitors
  • Scan and prepare records for medical appeals
  • Update Blue Cross Blue Shield databases for billing department
  • Maintain records for ambulatory follow-up after inpatient discharge
  • Confirm and document patients discharge plan
  • Prepare and mail outpatient correspondence letters
  • Create reports for out-patient supervisors collaboration

customer service support

  • Worked as a CSR in LA Times for 5 Months 
  • Worked as a Travel Adviser in Hotwire USA. 
  • Worked as a CSR in Wellpoint West host and was selected in a Non-voice position handling references made by CSRs taking in calls to ensure quality processing of Medical Claims. 
  • Answering telephone calls for all office staff, takes and relays messages,