customer service supervisor Archives

Processed orders from physicians offices, hospitals and additional referral sources.
Data entry with patients software.
ICD-10 Knowledge to identify qualifications for various medical equipment.
Spoke consistently with patients in reference to their care and durable medical equipment needs.
Organization of medical records.

Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Guide and direct the customer service team towards achieving required goals.
Managing large amounts of money, ensuring the tills are counted and cleared.
Ensuring the opening and closing store procedures are conducted safely and correctly.

Supervising the customer service team to ensure the customers experience is smooth and enjoyable.
Scanning goods and ensuring pricing is accurate.
Collecting and processing payments in both cash or credit.
Handling large amounts of tobacco and ensuring they are safely packed and locked away during business hours as well as after hours.
Managing transactions with customers using cash registers.
Issue refunds and exchanges for customer change of mind.
Greet customers when entering or leaving the store.

Confer with customers by telephone or via email to provide information about products or services, cancel accounts, or obtain details of complaints.
Visited colleges and job fairs to inform people about job opportunities.
Provided information about pay rates, dates and training processes. Conducted applicant interviews.
Reached out to new hires to check for issues and welcome to company.

Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
Evaluated strengths and weaknesses of candidates through effective screening processes.
Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
Worked with recruiting teams and human resources representatives to accomplish hiring objectives.

Supervised the activities of workers engaged in sales and Customer Service.
Assisted in cashiering during peak period.
Trained new staff to manage the sales of electronics.
Responded to customers’ questions and complaints regarding price comparisons with products of another electronics shop.
Dealt with suppliers of the various brands of electronics. i.e. price negotiations.

Monitored employee progress and gave feedback to management and additional training requirements.
Conducted evaluations and observed employee performance to identify areas of needed improvement.
Provided team with coaching and direction.
Set up and managed team meetings.

Supervise day to day customer service operations to provide staff with guidance & drive productivity.
Assessed and Authenicated customer exchanges, voids, and returns.
Inventory Audits
Manage task delegation for team
Maintain effective supply levels by counting food and dry goods.
Implemented ambitious customer satisfaction goals, and better-enabled customer service staff members to effectively meet them.
Has access to all safes in store, handles all cash and store funds, corrects till and safe discrepancies , prepare bank deposits, and complete change orders.

Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.
Introduced team contests and goals to enhance productivity and improve employee morale.
Identified individual employee’s unique work styles and adapted management methods.
Held one-on-one coaching sessions with each employee two times per month.

Supervise the work of customer service employees to ensure adherence to quality standards and proper procedures, correcting errors or problems.
Review records or reports pertaining to activities such as production to monitor work activities, or evaluate performance.
Count out registers and safe at the end of the night. Also familiar with opening safe counts and deposit counts.
Monitored employee performance and provided coaching and constructive guidance to address areas of concern.

Resolve customer complaints or answer customers’ questions regarding policies and procedures. This was both over the phone and in person.
Expedite customer’s wait time in line.
Make returns, refunds and exchanges.
Handled bulk orders for schools, hotels and small businesses.
Multitask all the above and provide excellent customer service!

Directed team of 11 full-time employees.
Supervised customer service team in Sydney while prepping full-time Supervisor to take over duties.
Identified issues with proactive approach and resolved or escalated problems.
Led customer product implementation projects and conducted training.
Set and managed schedules to give proper coverage to required areas and meet customer service demands.
Built, managed and coached in-sourced and outsourced team, implementing training programs to improve efficiency and productivity.
Handled customer complaints, resolved issues and adjusted policies to meet changing needs.

Investigate customer’s problems and find solutions that can’t be resolved by agents,
Train agents on how to adequately address problems via telephone or email,
Monitor all agents in the Call Center and Redemption Centers in the stores also with weekly store visits,
Supervise customer service managerial staff,prepare assessments and evaluation forms for new agents,
Responsible for opening Call Center when I’m on morning shifts,
Keep abreast of new company products and services,Extensive knowledge of the casino and customer backends and all systems,
Work with management on customer service initiatives.

customer service supervisor