customer service supervisor
- Handles inbound and outbound calls, clarifying and providing required information to clients; product information, logistics, company policy, tracking orders, complains ..ETC.
- Create tickets for each transaction with customers and escalate unresolved issues to the concerned teams such as logistics team, technical team, aftersales team…etc.
- Floor support (mentor): providing additional support to agents related to internal process, technical knowledge.
- Evaluate agents performances on chat and voice channels/provide them one on one feedback sessions.
- Prepare training materials and presentations.
customer service supervisor
- Ensure branch meets audit requirements
- Finding a solution to customers banking needs to ensure the best suited products are selected.
- Customer and Staff privacy and confidentiality
- Working within a team environment to meet Branch KPI’s
- Community Involvement
customer service supervisor
- Supervise cashiers and delegate tasks to associates
- Beginning and end of day cash count
- Replenish change fund
- Pick ups from tills when needed
- Return to stock layaway
- Make tickets for front end returns and/or missing ticket
- Post holiday snapback
customer service supervisor
- Stocking shelves and facing isles
- Maintain a safe working environment, ensuring any unsafe acts/equipment is reported and dealt with by relevant authorities.
- Provide feedback and guidance to on duty staff for any problems anticipated or faced. Report discrepancies to LM; ensure corrective measure is implemented to eliminate repetition of the errors.
- Ensure memo’s are read by all members of staff and signed appropriately, ensuring contents are understood and elaboration provided.
customer service supervisor
- Assist in day to day running of Coles protocols and procedures
- Supervise the activities of team members and ways in which the store can be kept clean and tidy whilst maintaining excellent customer service skills.
- Ensuring all staff members meet their current targets, while enabling them to focus on performance indicators throughout the day
- Complete Western Union and Rug Doctor transactions
customer service supervisor
- Supervising a floor of 150 customer service representatives and ensuring that they are all working productively whilst providing the support and assistance they need.
- Assign tasks and responsibilities to subordinates
- Approve the sale of alcohol and tobacco
- Trained to sell lottery (OLG) and tobacco products
customer service supervisor
- Supervise the work of office, administrative, or customer service department to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Control and Supervision passenger service activates, ensuring the smooth running of check in queue of each flights, Airlines and passengers are satisfied with the service provided.
- Managing more than 25 Staff on shift basis and making allocations, ensures that sufficient staff are allocated in each flights, and they are briefed in regard to latest updates received from Airlines.
- Liaising with Airline personnel with regards to their daily operational requirements and to build a strong relationship with them.
- Daily Monitoring and plan for operation on shift basis, arrange staff for next shift or extra/delayed flights to ensure that absence, overtime and other resources are controlled to meet operation requirements.
- Monitoring of flight closures, configuration changes, upgrades/downgrades, standby acceptance, and seat plan management and liaising with Airlines representative.
- Supervising the departure gates effectively and ensure that sufficient staff is allocated to all departures and arrivals as required.
customer service supervisor
- Selected for the company’s “Rising Star” program.
- Review records or reports pertaining to activities such as production, payroll, or shipping.
- Participate in the work of subordinates to facilitate productivity.
- Design, and implement staff training and development programs.
customer service supervisor
- Managing the front end and closing the office at night
- Balancing trays, auditing other cashiers and counting large sums of money
- Supervising the customer service desk as well as the cashiers
- Assisting new cashiers in their training
- Checking customers out through my register as efficiently as possible
- Making sure customers leave satisfied with their shopping experience
- Trained to ask for proper ID when selling lottery (OLG) and tobacco products
customer service supervisor
- Manage a group of 15-20 agents in their performance metrics by monitoring areas of opportunities and improvement.
- Responsible for a team of 32 representatives who provide sales/billing support and emergency response services to over 300,000 customers for energy efficient appliances
- Communicated performance objectives and motivate team to overcome any potential issues in achieving objectives
- Managed an additional 16 staff in the Quebec customer service department over the weekends
customer service supervisor
- Supervise the work of cashiers or customer service employees to ensure adherence to quality standards, CC
- Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.deadlines, and proper procedures, correcting errors or problems.
- Oversee Credit Card sales aswell as store merchandise cards.
- Elevated store standing from 74th to 1st and held record for 2yrs.
- Develop a schedule for employees
- Safe count/petty cash box
- Set up registers
customer service supervisor
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Refer unresolved customer grievances to designated departments for further investigation
- Recommend improvements in products, packaging, shipping, service, or billing methods and proceduresto prevent future problems
- Process payroll including vacation pay, sick pay, bereavement pay and calculate commissions
- Balanced safe daily
customer service supervisor
- Implement store safety and security programs and activities.
- Change window displays, interior display areas, and signage to reflect changes in inventory or promotion. safety and security programs and activities.
- Instruct employees in job duties and company policies and arrange for training to be provided.
- Consult with the manager to resolve problems in areas such as equipment performance and work schedules.
senior customer service supervisor
- Managing Inbound correspondence via fax and email
- Stakeholder Management
- Supervising Inbound Customer Service Officer’s processing of work to guidelines and requirements and monitoring agent performance
- Preparing reports as required by management
- Conducting induction and training for new Inbound Customer Service Officers as required
- Conducting training sessions for Inbound Customer Service Officers as required
customer service supervisor
- This was a casual position
- Customer service supervisor at Customer Service Desk
- Assist customers with any queries
- Assist checkout operators with any queries or issues that may arise
- Prepare front section for closing of store
- Close store at closing time and finalise everything for opening next morning..
customer service supervisor
- Calculate and quote charges for services such as long-distance delivery.
- Arrange for necessary maintenance or repair work for the building.
- Attending internal IT representatives for all IT issues.
- Storing Archives Files concerning credit invoices and cash invoices.
- Updating creditors account and send clients bills with deadlines.
- Training of new cashiers, head cashiers, receptionist and after sale service staff.
- Prepare meeting agendas for general meeting and weekly meeting.
customer service supervisor
- Supervising regional customer service shops.
- Translating promotions..
- Preparing sales report and mailing to top management.
- Preparing daily, weekly, monthly and yearly reports and sending to related Dept.
- Conducting weekly, monthly and yearly meeting with staffs.
- Designing promotional notes and broadcasting to region and social media.
- Reporting via CCQT database.
customer service supervisor
- Supervising employees during their work shift, providing them with guidance to make sure our clients are satisfied
- Prepare paper work and daily reports for the manager
- Listen to customer requests, resolving customer complaints and answering questions and providing informations
- Determine charges for services requested, and collect deposits or payments.
customer service supervisor
- Balance the days sales and organise and prepare bank deposits
- Adhere to the Responsible Service of Alcohol legislation.
- First point of call
- Coordinate and organise stock replenishment.
customer service supervisor
- Coordinating the Front end and Department associates which include Service Desk, Maintenance, Automotive, Photo Lab, Vision Center, Electronics, and Garden Center.
- Interpreting and communicate work procedures and company policies to staff.
- Work with MODS, price changing, and down stack/re stack pallets of freight in departments.
- Receive payment by cash, check, credit cards, vouchers, or automatic debit
customer service supervisor
- Serving and helping customers through the checkout and around the store.
- Supervised the team on shift, assisting with any issues and coordinating lunch-breaks and rostering.
- Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices, and upcoming company changes.
- Review invoices, work orders, consumption reports, or demand forecasts to estimate peak delivery periods and to issue work assignment
customer service supervisor
- Tasked with maintaining an friendly and positive atmosphere on the sales floor at all times.
- Mastered conducting Lottery, Money order, and Western Union Sales.
- Task with accounting and accurately log all safe and POS counts.
- Oversee and monitor members in my department and rotate shifts and breaks to effectively prioritize the consumer.
- Maintain knowledge of stores inventory and stock according to planogram models to quickly help locate an item for the consumer.
- Provide expertise and customer service support to members, consumers and/or providers.
- Provide feedback to team members regarding improvement opportunities and/or compliance actions.
customer service supervisor
- Consult with Customer Service Managers, Store Managers and Duty Managers to resolve problems.
- Handled billing inquiries and take payments when needed.
- Worked with SIG.
- Worked with Pembridge, Pafco, Intact, Jevco, Aviva, Economical, Perth, Portage, Gore, Unica, Coachman and Echelon
customer service supervisor
- Answered and directed calls from a multi-line switchboard phone.
- Delegated and completed EDOCS and billing.
- Uploaded new business and completed endorsements in SIG and on the broker portals.
- Serviced existing policies, recommending coverage and completing changes on broker portals.
- Called policyholders to deliver and explain renewals, to analyze insurance risks and suggest additions or changes in coverage.
- Conferred with clients to obtain and provide information when claims are made on a policy.
- Quoted new and existing business.
customer service supervisor
- Provide bilingual assistance for customers with special billing requests.
- Perform clerical duties such as typing, proofreading, and sorting email.
- Assisted hoteliers with opening and closing availability. Trained hoteliers how to use the website and implement deals for customers to book and make reservations.
- Assist store management in customer service, safety, product availability, shift management and care of vendors.
customer service supervisor
- Work with Operations Department Managers to implement loan processes.
- Maintained credit relationship portfolios.
- Managed operational assessments of business lending processes to minimize department risk exposure.
- Supervised quality control throughout business lending and deposit services.
customer service supervisor
- Create Job Travelers, enter information into databases and provide status updates to Customers.
- Provide direct service and support to Customers and fellow Employees such as Scheduling, Material Discrepancies.
- Scheduling Customer supplied material pickups.
- Perform general office duties, such as maintaining records.
customer service supervisor
- Verified that stock information in the computer system was up-to-date and accurate.
- Verified and logged in deadlines for responding to daily inquiries.
- Compiled statistical information for special reports.
- Organised billing and invoice data and prepared accounts receivable and expected revenue reports for controllers.
- Directed clients to appropriate personnel to address concerns, resolve complaints, or answer account-related questions.
- Provided support to store manager and sales team in managing operation work flow.
- Improved communication efficiency as primary liaison between departments, customers and vendors.
customer service supervisor (part time)
- Ensure the effective and efficient day-to-day performance of Call Center
- Provide support to the team members to handle successfully difficult customers by providing guidance, empowerment, alternative and solutions.
- Evaluate the individual performance according to the performance agreement and the whole department performance and assure that tasks are efficiently handled according to KPI’s.
- Deliver high-quality reports and analyses as required by the Management.
- Deal with all COPS requirements, and daily workflow to fulfill all their inquiries regarding SL, off-board activities, and customers’ needs
customer service supervisor
- Supervise the employees to ensure adherence to quality standards, proper procedures, correcting errors or problems.
- Train and instruct employees in job duties and company policies .
- Stock inventory with new items to maintain fresh merchandise. Reorganized sales floor to meet company needs.
- Supervise and assist employees handling sales, inventory, and reconciling cash receipts.