7c5ed76d-24a6-497e-83c4-d97744c1b8e2

Andrew Smith

287 Custer Street, Hopewell, PA 00000
andrew_smith@example.com
(000) 000-0000

Professional Summary

I am outgoing professional with over 10 years of  experience in Customer Service. I enjoy working with people and have confidence when confronted with a difficult situations. Taking the time to listen and observe, I am driven and excel in a competitive environment, whether working individually or in a group setting. I am seeking and employer that rewards based on performance and competence and notices the desire and ability to succed.

Employment history

Customer Service Supervisor, Reynolds and Sons. Judehaven, Colorado
May. 2013 – Jul. 2015
  • Processed orders from physicians offices, hospitals and additional referral sources. 
  • Data entry  with patients software. 
  • ICD-10 Knowledge to identify qualifications for various medical equipment. 
  • Spoke consistently with patients in reference to their care and durable medical equipment needs. 
  • Organization of medical records.

Head Cook, Goyette-Jaskolski. Conroyview, Minnesota
Nov. 1998 – Dec. 1998
  • Developed menus and cooked meals according to the specified menu. 
  • Prepared and maintained accurate records of all food inventory, equipment repairs and kitchen supply purchase.
  • Stored all food products and materials and rotated their stock regularly.
  • Complied with regulations and maintained HIPAA standards.

Education

South New Mexico Institute, Port Mauroland, Ohio
GED, Medical Billing and Coding, Mar. 2006

South Senger Academy, West Wenonaton, Pennsylvania
CNA, May. 1996

Skills

Management and leadership experience
Experienced

Service-Oriented team player

Data entry

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Andrew Smith

287 Custer Street, Hopewell, PA 00000
andrew_smith@example.com
(000) 000-0000

Professional Summary

Dependable, ambitious, customer-focused leader offering 4 years of experience working in reputable department stores.  Current nursing student with expected graduation in 2019 equipped with my RN degree.  Actively seeking role as a customer service in a hospital setting where I can utilize skills and knowledge gained through experience and education to provide world class service at every interaction. 

Employment history

Customer Service Supervisor, Williamson, Veum and Blanda. Marlintown, Utah
Apr. 2018 – Present
  • I work at the customer service desk
  • Manage the front end
  • Monitoring the team’s performance
  • Helping with training and development
  • Handles complaints
  • Taking phone calls
  • Directing customers
  • Counts cash office and does bank deposits.

Customver Service Staff, Runte, Zieme and D'Amore. Lake Florabury, Oklahoma
Jun. 2011 – Jun. 2013
  • Worked at customer service desk
  • Take phone calls
  • Greet customers coming into the store
  • Resolve problems with customers or other staff
  • Count cash at end of night and make bank deposits
  • Manage the front end

Education

Bergnaum Institute, Kingfurt, Missouri
Associate of Science, RN degree, Present

Western Nienow, East Kraig, Virginia
Associate of Arts, General Studies, Jan. 2013

Skills

Team Leadership
Experienced

Communication
Expert

Conflict Resolution
Experienced

Decision Making
Experienced

Computer Knowledge
Experienced

Cash Counting/ Bank Deposits
Expert

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Andrew Smith


Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, and operations.  Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction. Proactive, friendly dedicated to meeting and exceeding expectations at every interaction. Timely and professional and extraordinary communications skills

Education

Mar. 1974
High School Diploma

  • West Arkansas College – East Gino, West Virginia

Employment history

Sep. 2018 –
New Galafort, Mississippi
Customer Service Supervisor, Morar-Treutel

  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Train or instruct employees in job duties or company policies or arrange for training to be provided.
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
  • Evaluate employees’ job performance and conformance to regulations and recommend appropriate personnel action.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.

Jan. 1990 – Mar. 2012
Keishachester, Maine
Manager, Fay and Sons

  • Managed Work Comp Agents
  • Verified weekly benefits for injured employees
  • Reviewed all medical reports and bills to ensure that all treatment being sought was related to the injury
  • Worked with attorneys on settlements
  • Developed and trained new Work Comp Agents as needed
  • Completed Quality audits on 10% of the open claims
  • Completed performance reviews 

Skills

Leadership
Experienced

Staff Engagement
Experienced

Behaviors
Experienced

Awards

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Andrew Smith


287 Custer Street, Hopewell, PA 00000

andrew_smith@example.com

(000) 000-0000

Professional Summary

Hard working and dedicated to all challenges I am presented with. I am always punctual and consistently ensuring customers/patrons are receiving service at a level higher than the given standard. In my service supervisor role at Coles I lead my team members in achieving the highest quality customer service. I handle high quantities of cash by which I am profoundly trusted with. I am compassionate to all and always willing to lend a helping hand. I wish to establish myself in making valuable contributions and further my interest in my current studies (Bachelor of Paramedicine). I have a strong ability to analyse and assist in clinical decision making, as well as, follow instructions in achieving the safest and most effective outcome.

Employment history

Customer Service Supervisor, Torp, Green and Rempel. Fairyhaven, Minnesota
Mar. 2019 – Present
  • Assist in day to day running of Coles protocols and procedures
  • Keep areas neat while working and return items to correct locations following demonstrations.
  • Use computers to produce signage.
  • Plan commercial displays to entice and appeal to customers.
  • Supervise the activities of team members and ways in which the store can be kept clean and tidy whilst maintaining excellent customer service skills.
  • Answer phone calls and direct customers to the most suitable faculty, quickly and efficiently.
  • Ensuring all staff members meet their current targets, while enabling them to focus on performance indicators throughout the day
  • Assisting all customers with their daily grocery needs, while striving to deliver quality customer service experience and relationship with the community.

Customer Service Representative, Yost, O'Kon and Gaylord. Hymanview, North Carolina
Mar. 2016 – Apr. 2016
  • Assist in day to day running of protocols and procedures
  • Keep areas neat while working and return items to correct locations following demonstrations.
  • Answer phone calls and direct customers to the most suitable faculty, quickly and efficiently.
  • Assisting all customers with their daily grocery needs, while striving to deliver quality customer service experience and relationship with the community.

Waitress, Greenfelder, McGlynn and Schaden. Cindieberg, Maine
May. 2015 – Jun. 2015
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
  • Collect payments from customers.
  • Write patrons’ food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
  • Present menus to patrons and answer questions about menu items, making recommendations upon request.

Education

Eastern Johns University, Port Sheila, North Carolina
Bachelor of Paramedicine, Health Science, Present

South Yost University, Lake Leotown, Utah
High School Certificate, Jun. 2015

Referees

Skills

Customer service

First Aid

Strong oral and written communication abilities

Manual and automatic drivers licence

Analysing and assessing clinical scenarios and information

Working with vulnerable people and children

Certificate II in Hospitality

customer service supervisor

  • Provide daily shift briefings to team-members and report all information about shifts to Duty Manager.
  • Answer the telephone according to accepted guidelines.
  • Stock and tag merchandise displays as required.
  • Create price tags and merchandise signs.
  • Review and assess the performance of associates on a timely basis
  • Train, develop and supervise and define workload for associates.
  • Monitor associate retention and career development; communicate ideas to General Manager.

customer service supervisor

  • Responsible for tallying and balancing the days sales
  • Perform opening and closing procedures 
  •  Allocate and manage staff as per shift, On time counter closure , Delayed flight and DNB handling, Efficient customer service, Interacting with irate and JP profile passengers, Oversee check-in counters, Baggage tagging, Boarding gate and safety procedures.
  • Handling miss-connected customers, irate customers, and irregular operations.

customer service supervisor

  • Greeted customers entering establishment and notified them of special sales and discounts.
  • 4+ years experience completing register duties such as receiving payments by cash, check, credit cards, or store credit. 
  • Counted money in cash drawers prior to shifts to ensure amounts are correct and that there is adequate change. 
  • Assisted customers by providing information and resolving complaints with an appropriate resolution. 
  • Counted, and verfied inventory at establishment. 
  • Responsible for managing, hiring, and training new employees.
  • Managed and prioritized weekly schedules for employees. 

customer service supervisor

  • Provide direction to all Customer Service Associates to ensure a highly attentive and accurate level of customer service.
  • Greet every customer in a helpful and courteous manner.
  • Demonstrate a thorough understanding and compliance of all customer service-related standard operating procedures (cashiering, credit and close-out).
  • Process customers at checkout using the point of sale (POS) system.
  • Process customer refunds and exchanges according to established guidelines.
  • Open and close registers.
  • Follow established cash, check and charge card acceptance procedures.

customer service supervisor

  • Coordinated department schedules to maximize coverage during peak hours.
  • Scheduled team members to maintain optimal staffing levels at all times.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash support.
  • Key holder, responsible for opening and closing store.
  • Operated a cash register for cash , check and credit card transactions with 100% accuracy.
  • Worked returns.

customer service supervisor / admin officer

  • Handling customer complaints, inquiries, promotions.
  • Building good motivation to fellow employee.
  • Provide exceptional service to our customers. 
  • End of day procedures, including cash register balancing. 

customer service supervisor

  •  Supervise team of 6 members
  • Maintain high standards of display & visual merchandising to ensure the store is well presented
  • Always completing work to set time frames
  • High level of cash handling  
  • Strong collaboration, influencing and problem resolution skills 

customer service supervisor

  • Oversees the Front-Line Cashiers, Member Service, Liquor Store, Front door and Carts Associates.
  • Handle multiple responsibilities simultaneously while providing exceptional customer service.  
  • maintain excellent department standards, keeping the checkout area clean and safe for our team and customers.
  • Remove, count, and disburse money to company standards. 

customer service supervisor

  • Proven ability to drive business growth through sales success and customer acquisition
  • Highly developed relationship building skills
  • Extensive experience in a customer service environment 
  • Confidence to talk to customers face to face and over the telephone
  • A strong values driven approach 
  • A team player approach, able to multi task and take ownership of work
  • Proven ability to lead, mentor and develop highly effective teams fostering a culture of innovation, performance and resilience

customer service supervisor

  • lead, coach and develop my team when required.
  • recognise and celebrate success.
  • inspire customers through presentation, merchandising and stock management.
  • always look to simplify processes and meet audit and compliance standards.
  • coordinate seasonal point of sale and price integrity checks.
  • maintain and nurture a culture where people and food safety is inherent.
  • delight our customers with an outstanding shopping experience.

customer service supervisor

  • Reviewing reports to establish baseline customer satisfaction levels;
  • Contacting customers who have complained and work with them to resolve their issues;
  • Promoting a positive work environment for employees and leading by example;
  • Managing staffing levels for the customer service counter and other key areas;
  • Ensuring associates are adequately trained and up to date on current procedures;
  • Overseeing cashiers, filling and switching up cash registers, scheduling cashiers’ breaks, assigning associates to a cashier role when the store is too busy, etc;
  • Various other front end operations. 

customer service supervisor

  • Checked multiple systems to ensure orders, services, and pickups were handled correctly by customer service representatives for accuracy.
  • Handled investigating and following up with customer complaints company wide.
  • Handled priority customer accounts by following up on a day-to-day basis regarding any issues or concerns.
  • Interviewed, hired, and trained new customer service representatives.

customer service supervisor

  • Customer-focused professional with over 8 years experience in facilitating airline ground operations at Papillon Airways and Grand Canyon Airlines.
  •  Accomplished in enhancing airline operations through process improvement, internal audits, and staff development. 
  • History of success in de-escalating customer issues, enhancing customer experiences and satisfaction. 
  • Uniting teams to deliver exceptional service.
  • Weekly staff scheduling.
  • Looking to take next career step in customer service and leadership with Papillon Airways and Grand Canyon Airlines committed to elevating customer travel experiences.

customer service supervisor

  • Supervise customer service members
  • Facilitate the training of new staff
  • Trained to close the store at the end of operating hours and open the store before the start of the trading day
  • Responsibilities include:Training Staff
  • Facilitate exceptional customer service to customer’s
  • Ability to manage the customer service department in the absence of the manager
  • Till Declarations at the beginning and end of operating hours

customer service supervisor

  • Call center customer service
  • Entry and tracking of customer orders
  • Employee training and reviews.
  • Perform other duties as assigned by Team or Store Leadership. Essential Knowledge, Skills and Abilities required: 1.

customer service supervisor

  • Supervised 9 employees.
  • Assigned positions for ramp, ticket counter and gate.
  • Made sure all positions were manned.
  • In charge of all bank deposits.

customer service supervisor/gas meter reader

  • Attend all team and store meetings as assigned by Team or Store Leadership. 
  • Comply with all WFM Retail Standards. 
  • Ability to perform all the duties and responsibilities of a Cash-Up Team Member and a Cashier. 
  • Delegate tasks based on the needs of the business. 

customer service supervisor / sales lead

  • Ability to perform opening and closing procedures and assist in setting clear expectations for team members during scheduled shifts. 
  • Read and stay informed daily on communication from regional or store leadership. 
  • Use courteous and proper etiquette when answering the phones and pages. 
  • Act as the department leadership in their absence. 14. Maintain good relationships with all vendors, develop new vendor relations, and ensure all paperwork is properly submitted for vendor processing. 

customer service supervisor /online pick up department manager

  • Training associates on pos systems and in processing returns and exchanges , cash handling , processing and releasing customer online orders through our handheld systems 
  • Layaway, maintaing , labeling and binning customer products to be able to easily find and release to customer in a timely fashion during busy holiday times 
  • Maintain the highest standards in retail execution. 
  •  Respond to customer and team member needs and concerns. 

customer service supervisor

  • Process delivery stock efficiently for it to be replenished on the shop floor
  • Delegating a task to checkout operators and making sure my team hit the required targets that are set.
  • Support and Guide different departments to help them achieve a common goal
  • Greeting customers with a friendly smile, while on tills and to ensure that their shopping is processed, packed and paid for without any delays 
  • Communicates deadlines and sales goals to team members 

customer service supervisor

  • Adjust  scripts to better target the needs and interests of specific individuals.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service.
  • Initiated contest to help with service level goals and boost employee morale .
  • Handle all  in store pick up today orders in a timely manner as they are due same day  

customer service supervisor

  •   Provide excellent customer service and address needs of customers in a timely and effective manner. Follow all Whole Foods Market (WFM) guidelines for meeting customer needs.
  • Keep store environment clean and neat, upholding all standards pertaining to cleanliness, HACCP, and Team Member and customer safety. 
  • Understand and focus on Good Organics Retail Practices.
  •  Effectively delegate tasks based on the needs of the department. 
  • Work a variety of shifts. 
  • Review and complete opening or closing checklist. 
  • Make sure sweep logs are completed.

customer service supervisor

  •  I directed and or managed all activities with Call Center Operations, including developing and implementing policies and procedures on systems.
  • Supervised a team of 25 to 35 Customer Service Representatives handling incoming calls for an Outsourcing company.
  • Established and Implemented performance and Service Standards. Developed and implemented processes and or Operational improvements to enhance efficiency and effectiveness of operations. Ensured productivity meets or exceeds service and quality standards. Develops departmental budget and controls costs. 
  • All other duties would be assigned and or given at the direction of Upper Management. 

customer service supervisor /online pick up department manager

  • Handle cash accurately 
  • Process and approve returns and exchanges 
  • Pos systems 
  • Merchandise and stock properly 
  • Accurately distribute money to cashiers needed to take care of customers for returns and check cashing as well as regular sales 
  • Process and retrieve packages from shipping dock accurately and timely for customer satisfaction 
  • Place and bin products 

customer service supervisor

  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors.
  • Train employees in job duties, company policies and arrange for training to be provided.
  • Prepare and issue work schedules, deadlines, and duty assignments for office. 
  • Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance staff.
  • Consult with manager to resolve problems in areas such as equipment performance, output quality, or work schedules.

customer service supervisor

  • Returns and refunds.
  • Handling customer complaints and resolving issues.
  • Changing out registers and handling money.
  • Monitoring the front desk and phones.