customer service specialist
- Answer all phone calls from customers and assist customers with any needs.
- Maintain decent work flows throughout a 7-10 hour period.
- Maintain prompt and on time arrival to work.
- Assist customers with financial assistance on there accounts.
- Multitask while discussing finances with customers.
- Notate each and every phone call received and made.
- Maintain satisfactory work metrics and sales.
customer service specialist
- Ensure to provide excellent customer service through phone, e-mail, chat, etc. in a timely and accurate manner.
- Analyze customer complaints and provide appropriate corrective actions.
- Assist directly or route customers to the appropriate personnel for assistance.
- Track, follow-up and resolve customer’s outstanding issues in a timely fashion.
- Updating customer information on the company database.
- Taking payments by checking account or credit card.
- Making sure that the customer’s experience is a positive one.
customer service specialist
- Resolves technical support calls and minimizes escalation by providing proactive support to customers. The Customer Support Specialist is the first point of contact for school & higher education educators, channel partners (booksellers) and internal sales customers for both print and digital product queries helps to answer queries and solve problems.
- Accept inbound calls, emails and chat requests and work to resolve any and all technical queries in line with the Pearson Australia Schools and Higher Education service agreements and SLA’s Manage all aspects of the technical support process and ensure that from a user perspective our service calls are resolved in the shortest possible time frame in accordance with set KPI’s and improvement targets Maintain the CRM and account notes to a high standard
- All phone calls/ email queries responded to quickly, professionally and efficiently. Contribute positively at team meetings Demonstrates teamwork including positively speaking about team-members, assisting when others need assistance, proactively providing support.
- Gained exposure and experience working for two Fortune 500 companies by managing their health benefits, payroll and workforce administration based on US regulations.
customer service specialist
- Great our customers in a chearful manner.
- Listen to customer requests and handle requests
- Navigate our customers through online banking
- Update customer contact information
customer service specialist
- Ordering, scanning and logging back stock using a handheld device
- Driving to assigned locations to service stores
- Checked lists of daily tasks
- Checked in with store receiver, check-in delivery, obtain signatures, collect proof of delivery (DSD and POD)
- Merchandising cases from the back room to the sales floor, filling display units or shelves with products
- Using Equipment (carts, pallets, etc.) to move product around the store
- Ensured back room inventory reached the sales floor and organizing/ maintaining back-room inventory in proper location
customer service specialist
- Process transactions such as new orders, returns & exchanges, releases, etc. in a timely and efficient manner.
- Support the Sales Specialists through customer follow up, scheduling deliveries, reconciling purchase orders, stock checks.
- Demonstrate company sales model in order to offer each customer the complete solution (Accessories and General Service Contracts) to their purchase.
- Complete shipping invoices and reconciliation reporting.
- Assists Inventory processes such as various report reconciliation (unaccounted research report) receiving product, shipping product or customer will-calls.
customer service specialist
- Supply fast and knowledgable service to customers
- Complete order pickups, schedule Geek Squad appointments, and work the register
- Offer protection plans on certain products
- Comply with federal, state, and company policies, procedures, and regulations.Cooperated with engineering, manufacturing and corporate accounting to verify that quality standards were met.
customer service specialist
- Mapping & Routing
- Route connection / Research
- Coin Card
- Delivery
customer service specialist
- Provided excellent bilingual customer service to al consumer banking clients.
- E service support and educating customer on how to enroll and manage the self service web application.
- Helped new hire class by offering brief side by side coaching on tone and how to keep the average handle time on calls to meet or exceed.
- Assisted management in preparing monthly metric reports and presentations.
customer service specialist
- Examine, evaluate, or process loan applications
- Plan, direct, and coordinate the activities of workers with the branch
- Provide Excellent Customer Service
- Cash Management
- Creating a Positive Branch Atmosphere
- Provide on-the-job training
customer service specialist
- Taking Inbound calls (average of 80 to 100 per week).
- Extensive data entry.
- Setting up customer accounts for monthly subscriptions.
- Contacting customers to inform of accounts that are delinquent
senior customer service specialist
- High level of customer portfolio management for the Beneluxregion
- Utilizing company specific programs
- Making financial decisions and executing these on a case tocase basis
- Providing peer to peer training on task specific processes andcreating training manual
- Analyzing day to day reporting related to workload andassigning cases for further handling to dedicated agents
- Participating in continuous improvement programms
customer service specialist
- Managed ten retail employees on a daily basis
- Reacted quickly to difficult situations in a calm and professional manner.
- Coached employees on areas of opportunity.
- Helped improve the team morale.
- Handled any register malfunction in a quick and concise manner.
- Actively dealt with the handling of cash, register tills, safe variances, and bank deposits.
customer service specialist
- Keeping the checkout area clean and properly stocked (with product and resources)
- Staying knowledgeable about the financing, savings, and rewards programs
- Working with money (ie credit cards, bills, coins, checks)
- Working with private/personal information (ie State IDs, credit card statements)
- Customer appreciation (ie being friendly and welcoming to customers by smiling and caring about how their experience was)
- Taught new employees the ropes about how to be a successful cashier and how to work the computer program
customer service specialist
- Use computers to produce signage. and/or damage of stock or stock equipment.
- Confer with coworkers to get information about order details or problems that occur.
- Assist and answer customer questions and/or concerns
- Perform an outbound call to provide a resolution if necessary
customer service specialist
- Flex as coverage between Checkout, Store Pickup and Customer Service as necessary Accountable for driving positive NPS results at Checkout, Store Pickup and Customer Service.
- Maintain professional communication with customers and peers while using cross-functional company resources and tools.
- Engage customers using soft skills while solving issues, providing end-to-end solutions with fast and accurate processing of transactions.
- Educate and provides specific information based on customers concern and or needs
customer service specialist
- Edit Wordpress websites (basic)
- Ability to work within GSuite and other software needed for the business operation
- Customer Service – emailing customers and working with the team to get issues fixed
- Open Case and provide resolutions
junior customer service specialist
- telephone call handling in incoming traffic with the highest standards
- accepting applications submitted by customers
- registering connections with clients in various IT systems
- providing information in the field of, among others tariffs, price lists, products and promotions
- e-mail customer service
customer service specialist / floor specialist
- Provided accurate and appropriate information in response to customer inquiries.
- Made responsible procedure exceptions to accommodate unusual customer requests.
- Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times.
- Built customer loyalty by placing follow-up calls for customers who reported product issues.
- Resolved customer questions, issues and complaints.
- Assisted coworkers with escalated calls.
customer service specialist
- Examine, evaluate, and process loan applications.
- Handle customer complaints and take appropriate action to resolve them.
- Plan, direct and coordinate the activities of workers within the branch.
- Cash management.
- Create a positive branch atmosphere.
- Provide on-the-job training.
customer service specialist
- Communicate Regularly with customers to identify needs and solve problems
- Reduced Material Needed for jobs by efficiently preparing print files
- Assist and guide employees on finishing methods as requested by clients
- Provides 100% Resolution
senior customer service specialist
- Receive calls from mobile customers in Australia
- Perform billing analysis
- Maintain good and positive customer feedback
- Provide initial/basic troubleshooting
- Maintain100% Customer Satisfaction
- Handle supervisor calls
- Account analysis based on disputes and provide necessary adjustments