customer service specialist
- Develop and update procedures for current employees.
- Develop and update training plans for new employees.
- Track production stats for multiple team members.
- Track quality for multiple team members.
- Prepare reports, training plans as required by team leads for tracking purposes.
- Produce high quality UCC work.
- Develop/maintain positive relationships with both internal and external clients.
customer service specialist/ back office
- Answer questions regarding store and merchandise
- Open and close registers, performing tasks such a counting counting money, balancing cash drawer, and making deposits.
- Perform back office duties on a daily basis
- Serves as liaison between customer support team, management, and customer to improve customer service and business productivity.
- Track, follow -up, and resolve customer outstanding issues in a timely manner.
- Assist directly or route customer to appropriate personnel for assistance
customer service specialist
- Play a lead role in execution of back office processes.
- Provide on-going coaching, training and motivation to team members and other store personnel as needed to achieve financial goals, department and store shrink plans and front of store goals along with high standards of customer service.
- Ensure all Standard Operating Procedures for transactions and interactions at the front of the store are followed including: visual merchandise standards, checkout, pickup, returns / exchanges / trade-ins, and recycling.
- Handle necessary authorizations and customer/employee resolutions at the front of store and on the phone.
- Provide input on employee performance and development needs.
customer service specialist
- Customized large and small events based off guest needs.
- Satisfying customer’s needs by problem solving
- Multitasking (answering calls, ringing up an order, assisting customers, processing returns, checking in vendors, organizing paperwork, doing various assigned projects)
- Pitching a sale and signing up as many customers for the company’s Rewards Program as possible
customer service specialist
- Assigned the tasks of providing product knowledge to clients
- Responsible for offering telephonic and desk-side help as well as delivering customer satisfaction survey
- Responsible for assisting clients on account information
- Calculate and quote charges for services such as long-distance connections, and data usage.
customer service specialist/ data entry
- Evaluated account histories and service backgrounds to spot trends and identify issues in need of attention.
- Ensured clients received outstanding service to not only maintain but to extend relationship for future business opportunities
- Managed large data projects, including scheduling, data entry, and checking for accuracy.
- Listen to customer requests, providing answers to questions while educating customers on policies and procedures.
customer service specialist
- Ensure Front of Store cleanliness and merchandising standard execution.
- Completed opening and closing procedures as store key holder.
- Describing features and benefits of insurance policies to suit individual customer needs
- Updating policies after each call, recording notes and corresponding with customers via phone and email
customer service specialist
- Flex as coverage between Checkout, Store Pickup and Customer Service as necessary.
- Process Best Buy Credit Card applications and explain the company’s offers and promotions.
- Assists wholesale and DIY customers through order preparation, account management, and product knowledge following trademark customer service standards.
- Maintained safety by identifying issues and developing precautions to be practiced by the team.
customer service specialist
- Provide excellent customer service over the phone
- Quoting and selling new Insurance policies
- Meet KPI’s e.g. call times, customer satisfaction, up-selling products, sales targets
- High level of computer skills and typing
- Interdepartmental communication
- Knowledge of insurance products
- Multi-tasking, use of duel computer screens
customer service specialist
- Completed store deposits, opening and closing of the store, and safe counts
- Provided customers with excellent customer service throughout their time at the store, solving any issues that may have occurred leaving them with an overall pleasant experience.
- Assisted customers with transactions (purchases and returns) ensuring that their checkout was pleasant and that they were able to get the items they desired
- Trained new hires on how to properly work the POS systems and how to approach and handle certain customer situations
- Assist management with filing of paperwork and change orders as needed
customer service specialist
- Answering customers’ questions and provide information on procedures or policies by telephone or in written form
- Providing operational support to customers
- Reviewing documents requested by the Bank from clients
- Promoting bank services and products
customer service specialist
- Develop and maintain knowledge of all services and equipment offered by the organization.
- Establish and maintain effective relationship with customers by gaining their loyalty, trust and respect.
- Keep records of customer interactive and transactions.
- Utilize a variety of systems and web-based tools to research & resolve customer issue.
- Alert supervisors when there is an absence of information in knowledge Base.
- Assist less experienced representatives as necessary.
customer service specialist
- Coordinate vehicle transportation for individuals and companies for relocation.
- Confer with customers by telephone or email to provide information about products or services, take or cancel accounts, or obtain details of complaints.
- Customer Service with 100% commitment and outstanding results
- Administrative duties: writing letters when deposits are incorrect, completing daily paperwork for all tasks that need to be done.
customer service specialist
- Assisting customers with their banking requirements through financial health checks and helping customers by identifying the need to see our specialists.
- Maintaining a professional and business minded approach and look, in and out of the workplace.
- Assist customers with deposits and withdrawals and more complex banking needs that require further assistance from a specialist business unit.
- Cash storing, retrieving, ordering and dispatch.
- Set personal and branch sales targets at Daily Sales meeting
- Maintaining a professional and business minded approach and look, in and out of the workplace.
- Coaching and training of new and existing staff to improve Customer Service
customer service specialist
- Supervise the activities of workers engaged in receiving, storing, testing, and shipping products or materials for online orders.
- Count deposit in the beginning and end of day. Collect data and make a weekly report.
- Establish or identify prices of goods, and tabulate bills using calculators, cash registers, or optical price scanners.
- Answer customers’ questions, and provide information on procedures or policies of returned items.
- Market surveys in order to obtain information about customer experience.
customer service specialist
- Confer with customers by telephone or in person to provide information about services or products.
- Keep records of customer interactions or transactions, recording details of inquiries, comments, or complaints, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers’ disputes or complaints.
- Maintain the upmost customer service.
customer service specialist
- Determine charges for services requested, authorized payments, or reimbursements.
- Contact customers to respond to inquiries or to notify them of claim investigation results.
- Keep records of calls placed and received.
- Review claims adjustments with customers, explaining denial of claims and claims eligible for coverage.
- Looked at the records to see ETA of parts and parts ordered for specific claims.
- Set up Service Requests for customers having issues with home appliances.
customer service specialist
- Monitor all processes and ensure compliance to the Egyptian customs law.
- Track all in-bound Air / Ocean shipments until delivery to the customer’s end in-terms of clearance and transportation.
- Communicate to customers any new decrees or modification to the customs laws.
- Prepare internal & external reports.
- Prepare performance and analysis report for the customers on Monthly basis.
customer service specialist/coach
- Facilitated product training that translates into results.
- equipped new hires with the necessary skills to be successful in operations.
- Provides expert solutions to customer’s banking needs.
- Obtained knowledge and leadership experiences in working directly with customers.
senior customer service specialist
- Address customer service inquiries in a timely and accurate fashion.
- Developed effective relationships with all call center departments through clear communication.
- Worked with upper management by providing ideas to ensure appropriate changes were made to improve customer satisfaction.
- Formulated and enforced Service Center policies, procedures and quality assurance measures.
- Provide assistance for customers with special
- Perform clerical duties such as typing, proofreading, and sorting mail. requests.
customer service specialist
- Assess and resolve complicated issues
- Collect and log all registers into safe at end of night
- Train and certify new hires on operating procedures including checkout, store pickup, and customer service.
- Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information., pay telephone, mobile, person-to-person, and emergency calls.
customer service specialist
- Assisting clients open new Accounts for Personal and Business customers
- Conducting Financial Health Checks to review there banking needs and assist them to achieve their financial goals
- Proactive Outbound Calling
- Personal Loan applications
- Genera banking enquiries
- processing of payments via International Money Transfer
customer service specialist/cashier
- Assist customers with in-store purchases, online orders, and returns.
- Answer store phone calls and assist customers with their questions in a friendly manner.
- Keep front end of store neat and attractive to customers.
- Train new cashiers learning how to use the registers.
- Log defective items into the computer system, label the items correctly, and place them in the correct defect bins.
customer service specialist
- Identifying and assess customers’ needs to achieve satisfaction. Handling complaints, providing appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Training new staff and helping employees improve upon or enhance existing skills.
- Receiving callers providing exceptional listening skills to determine the nature of their call in order to clearly and precisely address their inquiries in a professional manner.
- Awards: Employee of the month on August 2018.
customer service specialist
- Opening/Closing tills and store system.
- Counting tills and setting them to opening amount.
- Counting safe and making a deposit each morning.
- Answering phone and directing the call to the department needed.
- Making decisions on price change at register.
- Making sure the customer was always satisfied.
- Sending and cover breaks at the correct time.
customer service specialist
- Telling duties : Receive payment by cash, cheques, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change and balance at end of each day.
- Customer Service duties
- Handled telephone enquiries
- Personal lending and insurance quotes
customer service specialist
- Provided an elevated customer experience to generate a loyal clientele by politely assisting customers in person and via telephone.
- Answered an average of 20 calls per day from both customers and tenant stores addressing inquires, resolving issues and providing information of events and promotions.
- Earned management trust by serving as opening and closing key holder, balancing registers, and preparing reports and deposits.
- Effectively communicated with and between customers, different mall departments and tenant stores.
customer service specialist
- Resolved product or service problems by clarifying customer’s complaint, determining cause of problem and selecting best solution to solve problem.
- Arrange for refund or replacement depending on the situation of each customer.
- Follow the opening and closing used for calls.
- Learn and maintain all policy and procedures required among financial institutions.
customer service specialist
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.To provide exceptional customer service over the telephone, while assisting company consumers with Billing and Technical inquiries. To create selling opportunities to aid with the company’s finances and daily income.
- Assisted customers in finding beauty products that worked well for them in haircare, makeup and skincare.
- Operated register and met my daily store income goal.
- Supported other staff in the spa in cleanup, appointment scheduling, and spa services.
customer service specialist
- Maintain a clean and orderly environment throughout entire establishment.
- Confer with customers by telephone or in person to provide information about products or services, renew memberships, or obtain details of complaints.
- Train new hires or instruct employees in job duties and company policies.
- Perform opening and closing procedures.