customer service specialist Archives

Work in high volume call centre environment, taking up to 100 calls per day.
Familiarise with range of products and services including insurance, deceased estates, lending and services.
Identify sale opportunities and refer to appropriate area.
Participate in ongoing training regarding products and policies.

Gather missing medication information to process the medication claim.
Review the medication information to ensure the client will receive the right medicine.
Record all conversations with clients with details of inquiries or complaints and action steps that were taken.
Manage and protect the reputation of the company.
Maintain strong clientele relationship with customers.

Ensure to provide excellent customer service through phone, e-mail, chat, etc. in timely and accurate manner.
Maintain weekly reports on customer inquiries, responses and feedback so as to develop customer service analytics and trends.
Help associates with processing returns and exchanges, including preparing items for shipment back to the company’s fulfillment centers
Maintain sellercloud database by updating it with corrected contact information supplied by associates
Assisting with other types of sales associate requests as needed
Maintains marketplace accounts including setting up, managing, monitoring, reporting and inventory

Professionally answered inbound customer service calls.
Troubleshooting customer relations and diffusing irate customers.
Top sale representative 3 quarters.
Handled only the most difficult situations as transactions were transferred from C.S. Representatives.
Returned calls to customers after investigating detailed discrepancies.

Customer service specialist almost four years for Claims and Benefits
Inbound representative served specifically providers regarding their concern for their claims for the payments of the services that they provided from their patients that was denied,pended internal and external that needs same day adjustment or sent for regular adjustments .
Tracking the calls per day just to make sure that the AHT or the average hold time will be met per day
Provide correct benefits by validating , checking and verifying their tax IDs and the name and date of birth of the patient if they are in-network or out of network based on the members plan to give correct results
Take full responsibility of the calls that was received within the day
To solved the concern of the providers and to give positive results so that they will not get in touch with other agents to confirm that the information i provided was correct

Confer with customers by telephone or in person to provide information about products or deliveries, take or enter orders, cancel orders, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers’ complaints
Check to ensure that appropriate changes were made to resolve customers’ complaints.
Work in daily systems(Navision, Manitou, CRM, CHSD, Filebound).

Provide account information.
Process check payments and bill review.
Save customers from canceling.
Assist management with the training of new employees and other projects.

Provided customer support.
Make outgoing and receive incoming calls.
Send out and process mail daily.
Process and send out faxes daily.
Provide upgrade options.
Send and respond to daily emails.
De-escalate customer complaints.

Handled customer billing disputes
Did customer cut overs to new service
Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
Cross-trained and provided back-up for other customer service specialist when needed

Resolve issues over the phone with online orders or with the phone hub.
Complete returns, exchanges and deal with customer problems with their devices or orders. Help customers with their Best Buy credit card bill or problem with the financing that they chose.
Review insurance policy terms to determine whether a particular loss is covered by Best Buys Geek Squad protection plan.
Set up customer deliveries in store or over the phone with the help of computers.
Check customers out in the front lanes and help customers pick up their order at store pickup.

Effectively trained over 40 new hires to become proficient and self-sufficient members of the Web Support team.
Redesigned, reorganized and delivered highly technical training with supporting material that resulted in the successful training of over 10 groups of new hires during Northwestern Mutual’s partnership with Convergys Corporation.
Handled executive level escalations with professionalism, timeliness and urgency as a subject matter expert.
Proven ability to effectively work and direct the transition of home office work to Convergys Corporation in Jacksonville, Florida during three extended visits since November 2016.
Provided professional guidance, development, support and coaching to over 25 customer service representatives with an emphasis on providing accurate information, timely response and high customer satisfaction.
Participated in continuous learning and improvement initiatives by collecting daily metrics and performing root cause analyses to determine areas for future improvement.
Proficiently investigated complex issues while utilizing resources to produce the highest quality work and provide the most thorough answers to inquiring individuals throughout Northwestern Mutual’s home office and field.

Resolve CTMs (Complaint Tracking Module) within 20 days of received date.
Educate members and providers on Blue Cross Medicare Advantage Prescription Drug (MAPD) and Prescription Drug Plan (PDP) products.
Coordinate with TMG on lower level complaints (grievances) and make out reach to internal and external contacts to resolve issue.
Complete monthly quality reviews on grivance to ensure all complaints are completely resoved and provide coaching if necesarry.
Regiester members’ completed OTC (Over The Counter) forms for reimbursements.
Process Healthy Action forms to ensure members are rewarded for completing their wellness exams.
Identify case issues and evidence needed.

Explain new products and services to the customers
Explain and help reduce monthly bill
Educate customers on product and services that are offerings
Help customers select products that best fit their personal needs
Offer exceptional customer service to differentiate and promote the company brand

Call center of 20 plus people
Answer multiple phone line.
Excel,shared files spread sheets and emails.
Handled call from stores and Dc’s all over the states And Canada area.
Resolve customer complaints or answer customers’ questions regarding a order or a shipping issue.
Locate look up parts
Look up parts online by application

Train new associates/cashiers and supervise their work.
Oversee front end duties and tasks
Drive and lead in Loyalty and Rewards Sport card goals for month
Handle returns and overrides of merchandise
Merchandises and arrange products
Keep records on the use and/or damage of stock
Operate cash registers to accept payments for apparel, footwear, food and beverages.

Top frontline customer service specialist providing consultative resolution for customers for an American account.
responsible for subrogating for various health insurance companies
providing a typed summary reviewing patients medical history determining a third party liability
maintaining a professional & sympathetic demeanor during each call in a timely manner

Promoted company products on the internet and social media
Kept records of inbound and outbound calls.
Resolved customers’ complaints and answered customers’ questions regarding company policies.
Maintained records relating to
Met with managers to resolve problems in areas such as product performance.
Notified customers of claim investigation results

Handled customer’s billing inquiries over the phone.
Handled customer’s complaints.
Provided assistance technically regarding customer’s services
Offers products that can provide long term resolution for customer’s problems and needs.

Provided customer service on a daily basis.
Worked both front and backroom operations.
Front was working the register, helping guests, and tidying up the displays.
Backroom involved unloading trucks, unpacking merchandise, and handling returns and defects.

Assisting customers online as well as offline
Explaining the products
Suggesting best suited products as per customer requirements
Post follow up with customers
Pre-sales follow up with customers

Installation of IT equipment including computers, printers, scanners and other equipment.
Helping Institution staff in the use of IT devices, applications and databases.
Performing other activities in order to offer all personnel easy access to IT systems.
Installation of computers with operating systems Windows, Office and other software.
Taking care of maintaining the records.
Performing other duties required from to time by the supervisor.

Processing customer transactions including withdrawals, deposits and foreign currency.
Identifying opportunities for customers through quality conversations and then referring to other specialists if required
Educating customers on electronic banking including internet and telephone services.
Opening of new accounts including transaction, savings and term deposits.
Resolving customers complaints and concerns in a timely and efficient manner.
General administrative duties including responding to written correspondence received at the branch.

Recharges phone credits for phone function of rear-view mirrors for vehicles.
Coordinates with relevant department for door unlocking.
Helps out agents on their nesting period for system, and knowledge-based tools familiarity.
Answering customer’s questions about their account information.

Acting as the primary contact between the customer and the company, providing real-time service during online sales, as well as post-sales support covering a range of topics.
Identified and assessed customers’ needs to provide the appropriate answers and resolutions to their queries and problems.
Followed communication procedures, guidelines and policies.
Troubleshooting and resolving customer issues and complaints with the utmost of care and respect by listening to their problems and negotiating a satisfactory resolution.

Process end to end sales procedure.
Projection of stocks.
Handle public government bidding.
In-charge of department marketing activities (exhibit, convention, seminars etc.)

Listen to customer requests offer solutions.
Describe the company policy and persuade customers to follow.
Track record and provide information to build better system.
Handle multiple case by both email and call and answer to inquiry.
Support newbies and share good solutions.
communicate with co-wankers and understand the case deeply.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Resolve customer complaints or answer customers’ questions products/services being offered.
Set up and manage papers , recording information, updating paperwork, or maintaining documents, such as samples, purchased order, consignment request and quotation.
Process orders or samples.
Receive payment by cash and check.
Make quotation to client.
Update/Compute price list as needed.
Monitor stocks/inventory of item.

Contact customers by telephone in order to solicit sales, and explain products or services and prices, and answer questions from customers.
Work with other staff members to set up deliveries via common carrier, and track shipments when necessary.
Assist Route Salesmen with daily tasks.
Provide back up assistance for Executive Director, Controller, and Administrative Assistant.

Personal lending, credit cards, account openings, general insurance, loan protection insurance, home loan referrals
Proactive outbound calling
Teller transactions and cash handling
General customer account maintenance

Advise or assist customers with transactions
Utilized policies to ensure customer satisfaction [price adjustments, returning items, product replacement etc.]
Assessed contacts in order to direct to the appropriate team/department
Sort, route and responded to incoming mail.
Keep and create and update records of interactions with customers
Protect the sensitive records of customers to ensure that confidentiality is maintained.
Provided clients with detailed instructions on how to navigate website.

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