• Professionally and accurately responded to customer inquiries
• Maintained customer satisfaction by partnering with management when neccesary
• Provided supplemental support to secondary departments as neccesary
• Cooperated with associates, supervisors, and managers to complete work activities as assigned

• Co-founder of online shopping website at Nothsap
• Accomplished computer science classes like CodePath, Python3, and c++
• Keep areas neat while working and returning items to correct locations.
• Use computers to produce signage and to put up signs once printed.

• Answered product and service questions; suggested information about       other products and services
•  Resolved product or service problems by clarifying the customer’s complaint
• Maintained customer records by updating account information
• Operate a generic POS system.

• Providing a high level of customer service 
• Working both independently and as part of a team
• Adhering to OH&S standards 
• Maintaining outstanding personal hygiene
• Safe heavy lifting 

• Sell various types of insurance policies to businesses and individuals on behalf of insurance companies, including automobile, home, umbrella and commercial policies.
• Answering the queries of customer related to Airtel Services
• Solving the issues of customer
• Handling the irate customers

• Handle Inbound calls, emails and chats.
• Support customers for any technical problems with booking system (CRM).
• Negotiating the prices with major properties to generate high revenue for the company.
•  Ensuring Timely collection of payments for respective bookings.

• Included inbound and outbound calling
• Screen individuals seeking to apply for Social Security disability for eligibility
• Conducted new client intake, including full background and personal information needed for company application/representation
• Sent out new client paperwork for signatures/any additional information
• Conducted daily tasks to check in with clients:answer any questions
• make sure paperwork had been received
• make sure paperwork had been mailed back to company

• Asked open-ended questions to assess customers needs.
• Used CRM to make detailed notes about the conversation with the customer.
• Delivered a level of customer service that provides a fair outcome for customers in the Client Call Centre, for Financial Advisors the IMED Call Centre and for Platinum Financial Advisors in the High-Value Call Centre; going above and beyond whenever possible by demonstrating clear, polite and excellent verbal and written communication when dealing with internal/external customers via telephone and email.
• Provided coaching and as a mentor to less experienced team members. 

• Resolved product and service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment and following up to ensure resolution. 
• Prepared customer service reports and made recommendations to the management on potential products and services that we would introduce in our platform for maximization of sales. 
• In charge of a 5 member team to ensure that clients complaints and queries have been resolved while maintaining high levels of customer service.
• Conducted market research and advised directors on new products and services based on customer feedback.
• Devised and implemented strategic administrative improvements example: Communication tree to ensure staff and clients complaints were resolved in a timely manner.

• Managed customer calls effectively and efficiently within a call center environment.
• Assisted clients with mortgage Inquires, Escrow and Processed Payments.
• Demonstrated a strong empathetic approach with clients and a warm, respectful tone while consistently meeting and exceeding customers expectations. 
• Handle technical inquiries for UK customers via phone

• Oversee day-to-day activities of the team.
• Submit reports and review reports or problems.
•          Coordinate within the CE, BU, and other departments to obtain and provide necessary information as well as coordinate with customers to ensure high-level sales activity         
• Recommended alternative solutions if clients hit any roadblocks . 

• Provided ongoing guest service, including giving skin care advice.
• Engaged clients with information on skin care products , skin care tips, and skin health .
• Recipient of multiple positive reviews acknowledging excellent customer service .
• Routinely answered customer service questions regarding inquired information 
• Dedicated to continuously improving sales, abilities and product ,service knowledge .
• Asking open-ended questions to asses customer service needs.
• Learned reference and applied product knowledge information.

• Working for this time on a government contract to take general enquires and complaints. We had to think fast paced and enter as much information needed into the data base. 
• Have high ability to handle complaints and communication directed at me being able to understand and duplicate the customer while defusing the situation. 
• Presented with a customer service award and the highest amount of call passes and KPI’s in our team. 
• Google Ad Campaigns 

•   Handle incoming and outgoing calls (inquiries, orders, complaints)  
•          Issue Orders, Quotation, Goods Return, Credit Notes, Sample as per customer request
•          Coordinate with customers to handle their concerns or provide information to them and therefore obtain fully customer satisfaction                
•          Provide estimated product delivery date to customer in advance and upon the customer request               
•          Receive customers’ feedback, solve the issue (if can) and            
•          Creates an excellent customer experience as one of customer touch point                       
•          Maintain and update customer requirements into database

• Improved the product knowledge in order to provide optimal service and maximize sales abilities. 
• Dealing with over 40 customers inquiries through emails, chat and phone. 
• Knowledgeable about several advertising options in order to guide customers to purchase. 
• Directory submission

• Handing customer credit card inquiries via email
• Relief Team Leader (December 2017 to present): Managing a team of 13 Specialists, Facilitate and assist with the performance on key metrics by means of coaching
• Trained 8 Specialists for Email Customer Service
• Project (March to June 2017): One of the three team members responsible to re engineer the template library of 1600 templates, Recertification and Reviewing of current procedures for Customer Service
• Subject Matter Expert (August to November 2015): Support with the Trainer for a New Hire Batch, Coordinate between the Training and the Operations Teams

• Answered inbound calls to provide roadside assistance for customers with different roadside assistance programs
• Resolved service provider’s problems regarding different dispatches
• Documented events of each incoming and outgoing call
• Notate every account regarding conversations 

• Enter data in specific systems that would require you to also chose certain regions that a client was located
• Have the ability to entertain our clients to show we honor their business 
• Prevent clients from leaving the company with promoting extra and more advanced plans 
• Submit credits and refund 

• Assisted with the training of multiple new associates ensuring they received a comprehensive education on proper banking policies.
• Quickly established credibility with clients as well as remembered hundreds of names of regulars, creating a friendly rapport with customers.
• Assisted supervisor with analyzing audits and daily balancing.
• Document accounts, break down daily use of clients data usage 

• Receive and average of 50-60 calls per day (inbound calls) 
• Maintain daily stats including a stat of keeping track of the amount of sales made.
• Have the ability to work under extreme stressful situations 
• Deescalate when applicible 
• Promote and advertise companies products 
• Troubleshoot any technical issues clients may be experiencing 
• Submit technical tickets in regards to a specific issue a client can not get resolved 

• Supervised 5 cashiers, assigning tasks and oversee checkouts.
• Handled customer complaints promptly and effectively, along with answering customer requests. 
• Sell banking products, including insurance as well as loans.
• Respond to customer account inquiries, by researching and analyzing accounts, as well as providing useful advice

• Trainer (every ramp)Ensure new hires comply to companies standard.
• Educate new hires on Call center technology
• Train newly hired agent on product offered both sales and customer service.
• Managed daily front end operations, including refunds/exchanges, bank deposits, replenishment, and resets.

• Complete financial transactions such as deposits, withdrawals, bill payments and/or other account transactions for customers in an accurate and efficient manner
• Sell bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers’ needs; directing customers to a branch representative.
• Comply with bank operations and security procedures 
• Maintain customer confidence and protect bank operations by keeping information confidential.
• Complete special requests by analyzing and researching accounts, closing accounts; taking orders for checks; providing special statements, copies, and referrals
• Provide account services to customers by receiving deposits and loan payments; issuing savings withdrawals; answering questions in person or on telephone; referring to other bank services.
• Process multiple customer transactions per hour with extreme attention to detail.

• Worked as  customer service specialist, 
• Responsible for sales as well
• Departmental trainer
• Increased sales revenue of 18 %

• Awarded “Employee of the Month” in 2016
• Accountable for driving positive NPS results at Checkout, Store Pickup and Customer Service.
• Maintained professional communication with customers and peers while using cross-functional company resources and tools.
• Engaged customers using soft skills while solving issues, providing end-to-end solutions with fast and accurate processing of transactions.

• Processed orders, scheduled appointments for technology services as well as delivery services through our POS system. 
• Earned “mvp” my second month working for excellent customer service and high ranking numbers.
• Sold warranties and other programs offered by Bestbuy.
• Frequently called Best Buy’s bridge and banks to handle order and credit card problems and inquiries. 
• Collected about 50 tills, counted and balanced the store’s safe every night for management. 
• Helped train part time and seasonal employees. 

• Obtain and examine all relevant information to assess validity of complaints and situations 
• Resolve customers’  billing complaints by performing activities such as, refunding money, or adjusting bills, to
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. determine possible options for consumers to become debt free
• Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.Check to ensure that appropriate changes were made to resolve customers’ problems.

• Consistently works efficiently, and effectively in a fast-paced, high pressure environment with little to no supervision.
• Able to think critically, problem solve, and take proper action under pressure.
• Multitasks quickly, and efficiently.
• Productively aids customers with services, products, inquiries, and complaints in a friendly, and helpful manner.
• Successfully builds sustainable relationships of trust through open, and interactive communication with customers, management, and fellow employees.
• Goes above and beyond individual tasks in order to help co-workers, and management reach, and surpass company goals.

• Answering calls to provide benefits of members 
• Screens and assess coverage and non-coverage of availment
• Grants coverage based on the set approval limits per members, according to member’s benefit program per Service Agreement (SA) / Consolidated Sales Documentation (CSD).
• Responding efficiently and accurately to callers, explaining benefits, possible solutions of non-coverable availments, and ensuring that clients feel supported and valued.

• Captain for the store’s Engagement Team which sets up team-building activities (i.e. game nights, NERF battles, store picnics, etc.)
• Operating cash registers to complete sales, returns, and all other transactions. 
• Closing cash registers at the end of the night. 
• Troubleshooting defective products. 
• Sell memberships and added-on protection plans to support our customers and their needs.