6b9df9f4-d5f6-4ed3-aab9-f286f82bfb2f
Andrew Smith
Phone:
(000) 000-0000
Address:
287 Custer Street, Hopewell, PA 00000
Professional Summary
Current student in Medical Billing and Coding course at DeVry. Expertise in ICD-10, CPT, and HCPCS coding. Highly skilled in analyzing and validating patient information, diagnoses, and billing data.
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction.
Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction.
Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.
Employment history
Jul. 2016 – Mar. 2017
Justafort, Vermont
Justafort, Vermont
Customer Service Specialist, Hammes LLC
- Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
- Provide assistance for customers with special billing requests.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Check to ensure that appropriate changes were made to resolve customers’ problems.
- Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Jun. 2011 – Oct. 2014
Gennaside, Oregon
Gennaside, Oregon
Customer Service/Operator, Rosenbaum LLC
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and resolving their complaints.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Greet customers entering establishments.
- Answer customers’ questions, and provide information on procedures or policies.
- Calculate total payments received during a time period, and reconcile this with total sales.
- Supervise others and provide on-the-job training.
- Cash checks for customers.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
Oct. 1995 – Feb. 1998
Runtemouth, Mississippi
Runtemouth, Mississippi
Customer Service/Operator, Ernser-Lakin
- Compile, sort and verify the accuracy of data before it is entered.
- Compare data with source documents, or re-enter data in verification format to detect errors.
- Store completed documents in appropriate locations.
- Locate and correct data entry errors, or report them to supervisors.
- Maintain logs of activities and completed work.
- Select materials needed to complete work assignments.
- Observe signal lights on switchboards, and dial or press buttons to make connections.
- Suggest and check alternate spellings, locations, and/or listing formats to customers lacking details or complete information.
- Perform clerical duties such as typing, proofreading, and sorting mail.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Education
Present
Associate of Science: Medical Billing and Coding
- East Herman College – Balistrerifurt, Nebraska
Skills
ICD-10
Skillful
CPT
Skillful
HCPCS Coding
Skillful
Highly skilled in analyzing and validating patient information, diagnoses, and billing data
Experienced
701a7dcc-cfb1-401b-9a2b-97020870c2fd
Andrew Smith
Phone:
(000) 000-0000
Address:
287 Custer Street, Hopewell, PA 00000
Professional Summary
I am currently employed with Commonwealth Bank part time 15 hours a week. However am seeking more work, I am also currently studying a University degree at Latrobe Uni. I am a very enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction. I have worked within different roles which of all required high customer service, I have the ability to work in fast paced environments and cope under pressure. I am very interested in working for your organisation, I hope to be highly considered for a role and I look forward to hearing back from you.
Employment history
Jul. 2017 – Present
South Dolorisberg, Colorado
South Dolorisberg, Colorado
Customer Service Specialist, Hackett-Reichert
The role of Customer Service Specialist details many responsibilities with some of these been,
- Assist customers by providing information and resolving their complaints.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Greet customers entering establishments.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Sit down with customers and do reviews of their day to banking and provide general advice.
- Do applications such as credit cards, personal loans and set up accounts for customers.
Jul. 2016 – Sep. 2016
Rhiannonshire, South Dakota
Rhiannonshire, South Dakota
Bar Tender, Keeling, Borer and Larkin
The job of Bartender for Tysons Reef Hotel meant dealing with several responsibilities such as;
- Collect money for drinks served.
- Check identification of customers to verify age requirements for purchase of alcohol.
- Clean glasses, utensils, and bar equipment.
- Balance cash receipts.
- Attempt to limit problems and liability related to customers’ excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
- Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
May. 2014 – Jun. 2014
Charlinechester, Arkansas
Charlinechester, Arkansas
Crewtrainer, Abernathy-O’Connell
Worked at McDonalds from a young age up until I turned 19 as a Crew Trainer with some of my responsibilities been;
- Maintain sanitation, health, and safety standards in work areas.
- Clean food preparation areas, cooking surfaces, and utensils.
- Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold.
- Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.
- Training of new employees
Education
- Eastern Montana College – Hueburgh, Ohio
Present
Bachelor of Business (Accounting and Marketing, Management): Business (Accounting, Marketing Managment
- Orn University – New Jordonland, New York
- East Daniel – West Otha, Ohio
Dec. 2015
High School Diploma: VCE
- Kulas University – Dionshire, Oklahoma
Skills
Communication
Technical Skills
Multitasking
Organisation
Initiative and problem solving
Interpersonal Skills
References
7d47aa3b-1d11-4b61-8726-ed94c254f8ee
Professional Summary
I would like progress in my work life, and would like an opportunity to expand my range of possibilities. I am a safe driver and handling guests orders are my priority. I am a cooperative person, i like to work with others in accomplishing the goals given to us. I find ways to ease the situations of customers and guests, as well as finding ways to fix the problem. I am a simple and delicate person, and is willing to do any job given to me.
Employment history
Customer service specialist, Romaguera-Corkery. Pablobury, New York
Jun. 2019 – Aug. 2019
My responsibilities consisted of helping guest and taking their order, dealing with machinery, bagging food in the appropriate bag, cleaning any messes that will hinder the guests environment. I was given the role of managing the drive thru order taking as well as making sure that order accuracy was correct and on point, entertainment of the guest, assisting the guest every need, the cleanliness of the restaurant was top priority, maintaining the appearance and stature of the guest area as well as bathrooms.
Volunteer, Baumbach-Senger. East Vernie, Connecticut
Feb. 2017 – Feb. 2018
My responsibilities consisted of taking the customers order with accuracy, preparing their food the correct way. Directing parents to their correct fields, maintaining the appearance of the facility as well.
Education
South Arkansas College, Jedfort, Delaware
High School Diploma, Pediatrics, Apr. 2019
Skills
Adaptive Learning
Order Accuracy
Order taking
Customer Service
Intergrity
Reliability
Ethics
Cooperation
e24232a3-a839-4e57-9d6c-f94194cf0c85
Professional Summary
Dependable, ambitious, customer-focused leader offering 5 years of experience working in reputable department stores. Current student with expected post graduation in 2019 equipped with an Associate’s degree in Bachelor of Arts. Actively seeking role as a customer service manager where I can utilize skills and knowledge gained through experience and education to provide world class service at every interaction.
Employment history
CUSTOMER SERVICE SPECIALIST, Mueller-Goyette. North Isabellton, Georgia
Apr. 2019 – Present
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and resolving their complaints.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Answer customers’ questions, and provide information on procedures or policies.
- Calculate total payments received during a time period, and reconcile this with total sales.
- Process merchandise returns and exchanges.
- Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Sr. Team Member, Beier, Heller and Nader. South Gilbertoton, Vermont
Jan. 2015 – Feb. 2015
- Monitor employee and patron activities to ensure liquor regulations are obeyed.
- Count money and make bank deposits.
- Investigate and resolve complaints regarding food quality, service, or accommodations.
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
- Maintain food and equipment inventories, and keep inventory records.
- Schedule staff hours and assign duties.
- Establish standards for personnel performance and customer service.
- Test cooked food by tasting and smelling it to ensure palatability and flavor conformity.
TEAM MEMBER, Braun and Sons. Howechester, Iowa
Sep. 2013 – Feb. 2014
- It’s a field where customer service is most important than anything else. Responsible for hygene Food and Baverage service in Hosipatal’s environment.
- Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars.
- Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change.
- Take customers’ orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.
- Cook food or prepare food items, such as sandwiches, salads, and ice cream dishes, using standard formulas or following directions.
- Balance receipts and payments in cash registers.
- Set up dining areas for meals and clear them following meals.
- Brew coffee and tea, and fill containers with requested beverages.
Education
East Georgia Academy, New Benniemouth, Washington
Master of Arts, ARTS WITH POLITICAL SCIENCE, Present
North Dach College, Torphytown, Oklahoma
Bachelor of Arts, ARTRS, Feb. 2016
The Wyoming University, Ricetown, Texas
High School Diploma, ARTS, Oct. 2012
Languages
Hindi
English
Skills
TEAM PLAYER
LEADERSHIP
ACCEPT CHALLENGES
TAKING INITIATIVES
ccef1ba0-df54-4831-8774-f9b5ab7c01de
Andrew Smith
287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000
Professional Summary
Ethical order processor and customer service representative. Who is talented at processing high volumes of
error-free transactions and meeting departmental goals. Offering 13 years of experience in quickly resolving
customer issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.
error-free transactions and meeting departmental goals. Offering 13 years of experience in quickly resolving
customer issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.
Employment history
Customer Service Specialist, Graham, Bradtke and Lehner. Joshualand, Indiana
Dec. 2015 – Jul. 2019
Checked contracts and warranties to ensure customers repair costs were covered.
Delivered professional customer service for domestic, international, and internal customers.
Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied
customers.
Consulted with customers to determine best methods to resolve service and billing issues.
Resolved customer issues and diffused situations by listening to concerns and developing solutions.
Worked closely with technicians and manufacturing personnel to resolve repair issues.
Problem solve for issues with forms of payment and ownership.
Frequently contacted customers regarding return ship to address.
Provided training for new employees and personnel in California.
Delivered professional customer service for domestic, international, and internal customers.
Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied
customers.
Consulted with customers to determine best methods to resolve service and billing issues.
Resolved customer issues and diffused situations by listening to concerns and developing solutions.
Worked closely with technicians and manufacturing personnel to resolve repair issues.
Problem solve for issues with forms of payment and ownership.
Frequently contacted customers regarding return ship to address.
Provided training for new employees and personnel in California.
Order Processing Support, Ernser-Lueilwitz. Lake Charlsie, Wisconsin
Mar. 2010 – Sep. 2010
Provided order tracking information and resolved issues when needed.
Provided tracking details and resolved problems for customers.
Verified accuracy of information and executed clarification of orders.
Liaison between field service, internal, and external customers to ensure correct products are shipped to
the proper address.
Meet with the technicians to prioritize orders to meet customer expectations.
Add or remove equipment from orders as needed and notify the proper order processor.
Designed and implemented scorecard report using excel.
Maintained a greater than 95%on time delivery standard.
Negotiate with colleagues to set customer expectations, if an order is not going meet the requested
delivery date.
Provided tracking details and resolved problems for customers.
Verified accuracy of information and executed clarification of orders.
Liaison between field service, internal, and external customers to ensure correct products are shipped to
the proper address.
Meet with the technicians to prioritize orders to meet customer expectations.
Add or remove equipment from orders as needed and notify the proper order processor.
Designed and implemented scorecard report using excel.
Maintained a greater than 95%on time delivery standard.
Negotiate with colleagues to set customer expectations, if an order is not going meet the requested
delivery date.
Education
Kuvalis College, North Milliemouth, Kentucky
BBA, International Business Management, Jan. 2013
Skills
Ms Office
Salesforce
SAP
Detail Oriented
Customer Service Orientated
Motivated self-starter
3bba32de-2423-4df8-8586-a48deee0af1a
Andrew Smith
Professional Summary
Proactive, friendly customer service specialist with nearly six years of experience. Dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service representative role where I can utilize my education and experience to add immediate value to an organization.
Employment history
Customer Service Specialist, Runolfsdottir Inc. Lake Rosarioside, Texas
Dec. 2019 – Present
- Consistently works efficiently, and effectively in a fast-paced, high pressure environment with little to no supervision.
- Able to think critically, problem solve, and take proper action under pressure.
- Multitasks quickly, and efficiently.
- Productively aids customers with services, products, inquiries, and complaints in a friendly, and helpful manner.
- Successfully builds sustainable relationships of trust through open, and interactive communication with customers, management, and fellow employees.
- Goes above and beyond individual tasks in order to help co-workers, and management reach, and surpass company goals.
Cashier, Wilkinson Group. Valenciahaven, Utah
Jun. 2014 – May. 2015
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Assisted customers with food selection, inquiries and order customization requests.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Consistently provided friendly guest service and heartfelt hospitality.
- Demonstrated integrity and honesty while interacting with guests, team members and managers
Education
Eastern Skiles Academy, West Lachelle, Missouri
Psychology, and English Literature
East Mann, Indiashire, South Dakota
High School Diploma, Jul. 2010
References
Personal info
Phone:
(000) 000-0000
Address:
287 Custer Street, Hopewell, PA 00000
Skills
Customer Relationships
Customer Service
Multitasking
Problem Solving
Teamwork
Adaptability
6d71edad-a1a3-4b5a-9d9e-d407b87c4c7f
Andrew Smith
287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000
Professional Summary
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations with every interaction. Timely and professional with great communication skills and the ability to build relationships that last. Actively seeking a customer service role where I can utilize my experience that will add value to an organization.
Employment history
Customer Service Specialist, Howe-Legros. South Roselee, Arkansas
Jul. 2012 – Present
As a Customer Service Specialist I am responsible for assisting customers with their day to day banking as well as opening accounts and establishing new loans. I am also responsible for two team meetings a week and maintaining the branches vault.
In the twelve years I have been with Bangor Savings Bank I have earner four STAR awards for excellent customer service.
Loan Servicing Specialist, Hand, Denesik and Hudson. Port Johnathanmouth, Vermont
Jul. 2004 – Sep. 2004
As a Loan Servicing Specialist, I was in charge of all of the paid off and refinanced loans. Once the payoff check was received, I processed all of the paperwork and released any liens or titles the bank held for the loan.
Loan Servicing Assistant, Farrell and Sons. South Dora, California
Jun. 2003 – Sep. 2003
I was the only Loan Servicing Assistant for the bank and was therefore in charge of putting the loans on the system and maintaining them until the loan was either paid off or refinanced.
Education
Southern Monahan Academy, East Merlin, Kansas
High School Diploma, Oct. 2000
Skills
Strong Customer Focus
Highly Motivated
Effective Team Player
Very Organized
Problem Solver
249cbcac-53db-40cd-8551-1e48f7a72e3f
Andrew Smith
287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000
Professional Summary
Well-presented, dedicated Customer Service Specialist in banking with over fifteen years of experience in front line customer service.
Diligent, well-organised and accurate worker with the ability to build rapport quickly and easily with people from diverse backgrounds.
With qualifications in Insurance and outstanding experience in Administration, this individual would make a valuable member of any team and has a reputation for quality, timeliness and respecting confidentiality.
Detail-oriented, methodical and organised—adaptable and comfortable facing all challenges. A highly people-oriented individual, with excellent communication and organisational skills in the financial services sector, keen to utilise these skills and experiences for a prestigious employer within a dynamic and challenging role.
ACHIVEMENTS
- Attended the “Best of the Best’ conference for the branch network of the assessment category in 2011
- Chosen to participate in the accreditation of the superannuation accreditation from the branch
- Selected to participate in the CBA’s new branch of the future programme (the first pilot branch with automated tellers)
- Awarded the Non Life certificate course first place with Zurich Insurance company
- Assigned to a small team of underwriters to test the new I90 insurance programme 2000
Employment history
Customer Service Specialist, Klein, Wisoky and Cronin. New Lynwood, New Mexico
Feb. 2015 – May. 2016
CUSTOMER SERVICE SPECIALIST
- Working with a team and autonomously to bring the best out come for the external and internal customers. Eg- attending discussions and meeting, studying the case scenario and work on past experiences
- Utilising the given tools to priories the duties and outcomes to minimise unfavourable outcomes and misunderstanding Eg – By using the daily and the system reminders, Colour coding the priority levels
- Keeping customers always informed and by being their first point of contact through out their query
- Strict adherence to financial industry’s mandatory regulations
- Demonstrated ability to achieve targets in a busy sales-driven and structured environment
- Assists customers to realise their financial goals by using advanced listening skills and clearly
- Face-to-face and telephone consultations to collect the necessary information before giving the client all the available options so that they can make an informed decision about which product or service is most suitable for their needs at the present time and for the future
- Actively promoting and utilising bank’s newest technology to personal and business customers to enhance their financial wellbeing
Customer Service and Underwriting officer, Emard, Daniel and Corkery. Changmouth, Connecticut
Oct. 2000 – Dec. 2000
- Write to field representatives, medical personnel, and others to obtain further information, quote rates, or explain company underwriting policies.
- Lisa with internal and external customers as a Customer Service Officer
- Renewal notice issuance
- Periodical examination of group policies along with the Senior Underwriters
Education
North Bahringer Institute, New Celine, California
Certificate IV in Credit Management, Present
North Pagac, Lake Lymanland, Montana
MYOB, Jan. 2004
Eastern Bahringer Institute, West Kieth, North Carolina
Insurance, Nov. 2001
Skills
Customer Service
Expert
Sales
Experienced
Time management
Expert
Word, Excel
Experienced
80c92770-23cf-45b3-b058-391c451066ec
Andrew Smith
Professional Summary
Proactive, friendly customer service specialist with nearly six years of experience. Dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service representative role where I can utilize my education and experience to add immediate value to an organization.
Employment history
Customer Service Specialist, Ebert-Rodriguez. South Keenan, Kentucky
Apr. 2018 – Present
- Consistently works efficiently, and effectively in a fast-paced, high pressure environment with little to no supervision.
- Able to think critically, problem solve, and take proper action under pressure.
- Multitasks quickly, and efficiently.
- Productively aids customers with services, products, inquiries, and complaints in a friendly, and helpful manner.
- Successfully builds sustainable relationships of trust through open, and interactive communication with customers, management, and fellow employees.
- Goes above and beyond individual tasks in order to help co-workers, and management reach, and surpass company goals.
Cashier, Stokes, Marvin and Fisher. Lacieview, Montana
Apr. 2014 – Sep. 2014
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Assisted customers with food selection, inquiries and order customization requests.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Consistently provided friendly guest service and heartfelt hospitality.
- Demonstrated integrity and honesty while interacting with guests, team members and managers
Education
Southern Virginia University, MacGyverside, Texas
Psychology, and English Literature
The Gerhold Academy, Lorenaton, Idaho
High School Diploma, Feb. 2010
References
Personal info
Phone:
(000) 000-0000
Address:
287 Custer Street, Hopewell, PA 00000
Skills
Customer Relationships
Customer Service
Multitasking
Problem Solving
Teamwork
Adaptability
94dd9d40-c8c3-4e37-9d2d-7f32fc2f3d6c
Andrew Smith
287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000
Professional Summary
Patient-focused, performance-driven professional with extensive experience and verifiable success in the areas of customer service, marketing, and work flow communications and strategy. Strong ability to develop relationships to increase team growth. Dedicated leader and passionate about customer service and team development, strong technical skills, and exceptional customer service delivery.
Employment history
Customer Service Specialist, Spencer-Cruickshank. North Tandraburgh, Hawaii
Oct. 2017 – Present
Hands on Clinical Service specialist with a consistent record of achieving or surpassing company’s preferred employee profile leading Cardiology department from 1 provider to 20.
Ability to lead team in work flow processes in referral coordination, handling of medical records, division of customer service responsibliities during large growth period of clinic.
Leading team to excellent customer service through the implimentation of the Patient Experience program to all 5 clinics.
First team member to standardize acquisition of medical records from request to provider access.
First to work as and develop referral coordination role.
Ability to lead team in work flow processes in referral coordination, handling of medical records, division of customer service responsibliities during large growth period of clinic.
Leading team to excellent customer service through the implimentation of the Patient Experience program to all 5 clinics.
First team member to standardize acquisition of medical records from request to provider access.
First to work as and develop referral coordination role.
Broker, Lakin-Macejkovic. Melvinborough, Idaho
Oct. 2001 – Feb. 2009
Oversee the execution of buying and selling personal property for clients.
Develop strong relationships with business partners including mortgage and title companies.
Develop marketing strategy focusing on the expansion of business through personal referrals.
Responsible for developing and maintaining data base.
Develop business through partnership with another broker.
Worked with local high school to develop mentoring program.
Develop strong relationships with business partners including mortgage and title companies.
Develop marketing strategy focusing on the expansion of business through personal referrals.
Responsible for developing and maintaining data base.
Develop business through partnership with another broker.
Worked with local high school to develop mentoring program.
Education
The Johns Institute, North Lovetta, New Jersey
juvenile correction
Krajcik Institute, Predovicborough, Florida
juvenile correction
Skills
Enhancing the customer experience by developing training of front desk staff
Develope and maintain relationships with vendors, marketing and hospital staff
Responsible for front desk staffing and float pool recrutment
Developement of front desk work flow process
Provide patient experience core values to staff and leadership of clinic
Develope and built strong relationships with staff and coworkers for standardization of work flow
Manage referral process with focus on expansion
26b6398e-5710-4299-88b4-f946b321646e
Professional Summary
Dependable, ambitious, customer-focused leader offering 5 years of experience working in reputable department stores. Current student with expected post graduation in 2019 equipped with an Associate’s degree in Bachelor of Arts. Actively seeking role as a customer service manager where I can utilize skills and knowledge gained through experience and education to provide world class service at every interaction.
Employment history
CUSTOMER SERVICE SPECIALIST, Gibson Inc. Whitneyfort, Alabama
Dec. 2016 – Present
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and resolving their complaints.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Answer customers’ questions, and provide information on procedures or policies.
- Calculate total payments received during a time period, and reconcile this with total sales.
- Process merchandise returns and exchanges.
- Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Sr. Team Member, Wunsch, Stracke and Labadie. Christopherhaven, Virginia
Sep. 2014 – Feb. 2015
- Monitor employee and patron activities to ensure liquor regulations are obeyed.
- Count money and make bank deposits.
- Investigate and resolve complaints regarding food quality, service, or accommodations.
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
- Maintain food and equipment inventories, and keep inventory records.
- Schedule staff hours and assign duties.
- Establish standards for personnel performance and customer service.
- Test cooked food by tasting and smelling it to ensure palatability and flavor conformity.
TEAM MEMBER, Johnston LLC. Lake Heide, Mississippi
Dec. 2013 – Jan. 2014
- It’s a field where customer service is most important than anything else. Responsible for hygene Food and Baverage service in Hosipatal’s environment.
- Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars.
- Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change.
- Take customers’ orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.
- Cook food or prepare food items, such as sandwiches, salads, and ice cream dishes, using standard formulas or following directions.
- Balance receipts and payments in cash registers.
- Set up dining areas for meals and clear them following meals.
- Brew coffee and tea, and fill containers with requested beverages.
Education
Eastern Feil, Sheridanfort, Washington
Master of Arts, ARTS WITH POLITICAL SCIENCE, Present
North Labadie, New Jerlenefort, Missouri
Bachelor of Arts, ARTRS, Apr. 2016
Western Ferry, West Dominic, New Mexico
High School Diploma, ARTS, Jan. 2012
Languages
Hindi
English
Skills
TEAM PLAYER
LEADERSHIP
ACCEPT CHALLENGES
TAKING INITIATIVES
24804984-3281-4363-b500-80b5fe348596
Professional Summary
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service role where I can utilize my experience to add immediate value to an organization.
Employment history
Customer Service Specialist, Hettinger, Glover and Wunsch. Schultzstad, Pennsylvania
Oct. 2015 – Feb. 2016
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers’ problems.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Solicit sales of new or additional services or products.
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Hostess, Daugherty, Corkery and Schroeder. Kundeberg, Oregon
Jun. 2014 – Sep. 2014
- Greet guests and seat them at tables or in waiting areas.
- Provide guests with menus.
- Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
- Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
- Answer telephone calls and respond to inquiries or transfer calls.
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers’ concerns are addressed.
- Inspect dining and serving areas to ensure cleanliness and proper setup.
Education
South Mississippi College, Port Alba, Texas
High School Diploma, N/A, Mar. 2017
Skills
Phone Sales
Customer Service
Windows
1d9c3702-6162-42d2-8b59-f55110e6296a
Professional Summary
Methodical IT team member knowledgeable about networking, project management and disaster recovery. Capable of installing hardware, updating software and managing LAN systems. Clear and open communicator with excellent planning and problem-solving skills. Information Specialist experienced in managing data for employers and clients and distributing information across organization. Analyze data, ensure security, organize and classify, maintain records and contribute to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement.
Employment history
Information Technology Specialist, Donnelly, Halvorson and Barrows. McKenzieburgh, Vermont
Oct. 2019 – Present
• Handle customer support in a timely and accurate manner.
• Manage daily operations of the IT department.
• Assist with the installation of new hardware and software and help train employees on its use.
• Understand support problems, analyze problem data and determine appropriate solutions.
• Ensure that employees’ workstations can successfully connect to networks and access business-critical data at all times, also configure network security settings and connect peripheral devices like printers and scanners that are used by multiple users.
• Manage daily operations of the IT department.
• Assist with the installation of new hardware and software and help train employees on its use.
• Understand support problems, analyze problem data and determine appropriate solutions.
• Ensure that employees’ workstations can successfully connect to networks and access business-critical data at all times, also configure network security settings and connect peripheral devices like printers and scanners that are used by multiple users.
Customer Service Specialist, Haag, Lockman and Glover. North Alphonse, Pennsylvania
Apr. 2018 – Present
• Take incoming customer’s calls and provide information.
• Verify orders and prices over the phone and through 3rd party system.
• Manage customer’s conflicts and resolve issues.
• Adept at handling customer inquiries and providing with required information.
• Ability to work with computers to process information.
• Records all data and encode it in Google sheets.
• Verify orders and prices over the phone and through 3rd party system.
• Manage customer’s conflicts and resolve issues.
• Adept at handling customer inquiries and providing with required information.
• Ability to work with computers to process information.
• Records all data and encode it in Google sheets.
Information Technology Assistant, Schmitt-Armstrong. Eufemiaport, Rhode Island
May. 2017 – Nov. 2017
• Installed, configured and resolved network equipment.
• Assisted in acquisition, installation, acceptance and maintenance of computer system.
• Conducted performance monitoring and tuning of computer system.
• Coordinated site preparation activities for office accommodation.
• Assisted in acquisition, installation, acceptance and maintenance of computer system.
• Conducted performance monitoring and tuning of computer system.
• Coordinated site preparation activities for office accommodation.
Customer Service Representative, King-Schultz. New Leonardmouth, Arizona
Oct. 2015 – Jan. 2016
• Received callers providing exceptional listening skills to determine the nature of their call in order to clearly and precisely address their inquiries in a professional manner
• Created excel spreadsheets to track customer data and perform an intense reconciliation process
• Maintained up-to-date records at all times to meet compliance.
• Encoding received units from clients to system as it was requiring to easy tracking the customer data.
• Created excel spreadsheets to track customer data and perform an intense reconciliation process
• Maintained up-to-date records at all times to meet compliance.
• Encoding received units from clients to system as it was requiring to easy tracking the customer data.
• Followed-up on customer inquiries not immediately resolved.
• Maintained quality control seeking new ways to improve customer service.
• Assist colleagues administratively typing reports.
Education
Langosh Institute, North Danna, California
Bachelor of Science, Information Technology, Nov. 2014
Additional information
Languages
English
Tagalog
Skills
Task Prioritization
Advanced computer proficiency
Network administration
Device configuration
Security protocols
End-user support
LAN protocols
Software updates
8c86456a-46b4-4d40-973f-d6b27a6a8e00
Andrew Smith
Phone:
(000) 000-0000
Address:
287 Custer Street, Hopewell, PA 00000
Professional Summary
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization. Client-centric finance professional with over 15 years of experience working within world-renowned banking institutions as a wealth management specialist. Committed to providing first-class customer service to deepen relationships with consumers and engage them in the products and services offered. Expert in loans, deposits, investments, financial planning, and mortgages. Enthusiastic, results-driven leader with extensive success collaborating with subject matter experts to develop and execute creative solutions.
Employment history
Jun. 2018 – Present
Marcelinobury, Virginia
Marcelinobury, Virginia
Customer Service Specialist, Pollich-Mohr
- Assisting customers with their banking requirements through financial health checks and helping customers by identifying the need to see our specialists.
- Maintaining a professional and business minded approach and look, in and out of the workplace.
- Assist customers with deposits and withdrawals and more complex banking needs that require further assistance from a specialist business unit.
- Cash storing, retrieving, ordering and dispatch.
- Set personal and branch sales targets at Daily Sales meeting
- Maintaining a professional and business minded approach and look, in and out of the workplace.
- Coaching and training of new and existing staff to improve Customer Service
- Customer Service with 100% commitment and outstanding results
- Administrative duties: writing letters when deposits are incorrect, completing daily paperwork for all tasks that need to be done.
- Assisting customers with their banking requirements through financial health checks and helping customers by identifying the need to see our specialists.
- Approve, reject, or coordinate the approval or rejection of lines of credit or commercial, real estate, or personal loans.
- Examine, evaluate, or process loan applications.
- General maintenance and opening of new accounts, term deposits, personal lending products & advise on home loans.
Sep. 2012 – Jan. 2013
Lake Carleemouth, Minnesota
Lake Carleemouth, Minnesota
Duty Manager, Raynor and Sons
- Assisting Manager to run the store efficiently to ensure it remains profitable
- Coaching and training of new and existing staff to improve Customer Service
- Customer Service with 100% commitment and outstanding results
- Cleaning daily
- Delegating tasks as different tasks need to be completed in particular time frames
- Counter control, stock control
- Assisting the Visual Merchandiser to ensure all company standards are maintained and executed exactly as expected as all stores need to look the same
- Suggest specific product purchases to meet customers’ needs.
- Dress mannequins for displays.
- Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion.
Nov. 2012 – Dec. 2012
West Weston, Alabama
West Weston, Alabama
Employment and Training Advisor, Nienow, Wilkinson and Langosh
- Assisting jobseekers in looking for suitable work through cold calling, reverse marketing, newspaper and internet advertised positions,
- Advising jobseekers on career paths
- Organising interviews for jobseekers and if needed attending the interview with them
- Helping jobseekers to prepare for interviews, cold calling and reverse marketing themselves
- Referring jobseekers to available vacancies
- Reverse Marketing jobseekers to their desired industries and seeking vacancies for other jobseekers searching for similar positions
- Administration paperwork of all attended and non-attended appointments
- Completing reports for DHS (Centrelink) for benefit payment purposes
- Organising and helping jobseekers complete industry-relevant online courses to help improve suitability to their chosen career.
Jun. 2010 – Mar. 2012
East Lakieshamouth, Washington
East Lakieshamouth, Washington
Customer Service Specialist/ 2IC, Weber Group
- Assisting customers with their banking requirements through financial health checks and helping customers by identifying the need to see our specialists.
- General maintenance and opening of new accounts, term deposits, personal lending products & advise on home loans.
- Maintaining a professional and business minded approach and look, in and out of the workplace.
- Deposit Champion role is to maintain and increase the profit levels for the branch.
- Assist customers with deposits and withdrawals and more complex banking needs that require further assistance from a specialist business unit.
- Cash storing, retrieving, ordering and dispatch.
- Set personal and branch sales targets at Daily Sales meeting
Education
Certificate III in Financial Services
- Gerhold Institute – Gradyview, Maine
CSS Deposits
- Rippin University – West Jeremiah, Indiana
Revolution Change Expert Workshop
- Southern Tremblay University – Ileanaberg, Maryland
Handling Aggressive Customers- Face to Face
- Southern Koelpin – Port Riva, Nevada
CSS Induction
- The Louisiana University – Port Robbietown, Massachusetts
Lending Code of Conduct
- North Treutel Institute – Port Catarinastad, Wyoming
CSR Induction
- East Sipes University – Stantonberg, Alabama
Making an Emotional Connection
- Western Idaho Institute – Calvinberg, Kentucky
Financial Health Check Mastery and FHC ‘Do It’ Assessment
- East Maine Academy – East Mikistad, Nevada
Aug. 2004
Certificate in Make-up Artistry
- Champlin University – North Vergie, Utah
Apr. 1998
Certificate II in Retail Operations
- Northern Parker University – Micheleshire, Arizona
Jul. 1997
HSC
- Spinka Academy – Port Janisburgh, Missouri
Apr. 1997
Travel & Tourism Sector Services
- Eastern Tennessee Academy – Lake Quinnburgh, Illinois
Sep. 1992
Macedonian language including reading and writing fluently as well as its history and culture
- East Kansas College – New Isiahhaven, Alabama
Skills
Fluent in Spoke adn Written Macedonian
Expert
Fluent in spoken Serbian
Experienced
Fluent in spoken Croatian
Experienced
Team leader
Experienced
Fluent in Microsoft Office Suite
Experienced
Negotiating
Experienced
Prioritising work flow and time management
Expert
a9b3f054-75f0-4437-8cfc-53db30ed0d54
Andrew Smith
Phone:
(000) 000-0000
Address:
287 Custer Street, Hopewell, PA 00000
Professional Summary
Customer Service Representative with over 7 years of experience in telephone face-to-face and online customer service. Experience with sales trouble-shooting and customer care. Knowledgeable with major customer service software , handling customer service complaints and maintaining a positive and friendly disposition . Hoping to use my wealth of experience to attain employment with a customer service roll .
Education
Present
Liberal Arts: Business
- Feil Academy – Alexishaven, Delaware
Employment history
Mar. 2018 – Jan. 2019
East Berneice, Montana
East Berneice, Montana
Customer Service Specialist, Jones LLC
Answer and direct 40+ calls daily , with goals including selling plans managing customers accounts , responding to service inquiries , and cancelling accounts.
Trained five employees in using kayak (customer service software ) as well as basic duties and how to conduct calls.
Received a 90% average customer satisfaction rating (to date), winning “Employee of the month ” in April of 2018.
Able to research and manage highly complicated accounts to provide comprehensive service to customers and assist upper management.
Closed sales at almost a 67% righting 10% higher than company average.
Trained five employees in using kayak (customer service software ) as well as basic duties and how to conduct calls.
Received a 90% average customer satisfaction rating (to date), winning “Employee of the month ” in April of 2018.
Able to research and manage highly complicated accounts to provide comprehensive service to customers and assist upper management.
Closed sales at almost a 67% righting 10% higher than company average.
Jan. 2015 – Jun. 2016
New Milastad, Montana
New Milastad, Montana
Information and Customer Service Specialist, Hamill, Dietrich and Price
Memorized store organization system as well as special products discounts and , directed customers to desired products.
Conducted returns and informed customers of policy.
Fielded customer complaints and issues, with +85% of issues resolved to customers satisfaction.
Maintained friendly and positive attitude at all times , even with unhappy and unruly customers.
Mastered in-house customer service and sales computers, powers by Zendesk.
Awarded “Employee Of The Month” in March 2016
Conducted returns and informed customers of policy.
Fielded customer complaints and issues, with +85% of issues resolved to customers satisfaction.
Maintained friendly and positive attitude at all times , even with unhappy and unruly customers.
Mastered in-house customer service and sales computers, powers by Zendesk.
Awarded “Employee Of The Month” in March 2016
Languages
English / Spanish
Fluent
Skills
Bilingual
Clear Communication Skills- with focus on customer service
Experience in Microsoft Office- Word & Excel
55WPM Typist
Knowledge of the Product
Passionate
Consistant
5eaecba4-7fb8-4756-9473-8e84bf7e5d62
Andrew Smith
Phone:
(000) 000-0000
Address:
287 Custer Street, Hopewell, PA 00000
Professional Summary
Current college with over a year in customer service, quick problem solver and always eager to learn new things. Took two years of auto body classes at R.L Turner high school and completed my certificate of professional Development through Training through I-Car, I completed Intro to collision Repair Series where I completed 14 courses. Quick problem solver that works with a team to figure out a solution to a problem, ambitious and always looking for feedback to grow.
Employment history
Nov. 2018 – Dec. 2018
East Marjorie, Wyoming
East Marjorie, Wyoming
Customer Service Specialist, Wiegand, Harber and Graham
- Resolve issues over the phone with online orders or with the phone hub.
- Complete returns, exchanges and deal with customer problems with their devices or orders. Help customers with their Best Buy credit card bill or problem with the financing that they chose.
- Review insurance policy terms to determine whether a particular loss is covered by Best Buys Geek Squad protection plan.
- Set up customer deliveries in store or over the phone with the help of computers.
- Check customers out in the front lanes and help customers pick up their order at store pickup.
Apr. 2018 – Jun. 2018
West Sanford, Massachusetts
West Sanford, Massachusetts
Runner, Durgan and Sons
- Pulled pallets to their designated areas of school supplies.
- Grab tickets and run and get the supplies to be shipped out to schools
- Worked the sealing machine that seals the supplies and send them to the schools.
- manage the tickets to give other employees and send them to get the supplies.
Jul. 2017 – Sep. 2017
Heathcoteton, Massachusetts
Heathcoteton, Massachusetts
Cashier, Cummings-Jacobi
- Check out customers in front lanes.
- Count the money and store it in the safe in the back.
- Put back unsold product back on the shelf.
- Clean front lanes at the end of each night, watch the front if no supervisor is present.
Education
Jan. 2019
High School Diploma: Auto Body
- East Dooley – Kossview, Massachusetts
Skills
Communication
Experienced
Teamwork
Experienced
Customer Service
Experienced
Problem Solving
Skillful
customer service specialist
- Actively promoting and utilising bank’s newest technology to personal and business customers to enhance their financial wellbeing
customer service specialist
- Working with a team and autonomously to bring the best out come for the external and internal customers. Eg- attending discussions and meeting, studying the case scenario and work on past experiences
- Utilising the given tools to priories the duties and outcomes to minimise unfavourable outcomes and misunderstanding Eg – By using the daily and the system reminders, Colour coding the priority levels
- Keeping customers always informed and by being their first point of contact through out their query
- Strict adherence to financial industry’s mandatory regulations
- Demonstrated ability to achieve targets in a busy sales-driven and structured environment
- Assists customers to realise their financial goals by using advanced listening skills and clearly
- Face-to-face and telephone consultations to collect the necessary information before giving the client all the available options so that they can make an informed decision about which product or service is most suitable for their needs at the present time and for the future
customer service specialist
- Dispatching Ambulances for pre-scheduled and 911 calls.
- Billing for all Contracts within Ryan Brothers.
- Visiting facilities and providing customer service.
- Meetings @ SSM Hospital for our Community Paramedic Program, coordinating the initial launch and assisting currently.
customer service specialist
- Answer customer requests ir inquires concerning services, products, billing,claims and reports problem areas
- Offer solutions and solve problems that are sometimes unstructured and that may require reliance on conceptual thinking
- Prepares field orders( turn-on/ offs,transfers meter sets and removals) updates and maintains customer account information
- Respond to service policy, rate questions and billing inquires
- Answer complex credit and billing inquires, investigate high bills, analyze customer credit status,quote amount due
- Take payments, make arrangements for payments of past due bills final bills and returned checks
customer service specialist
- Sharing experience and project information with new consultants.
- Servicing and providing technical and informational support for existing and potential clients.
- Search and offer the optional solutions to the client according to his or her request.
- Implementation of the goal, which is set on a monthly basis.
- Work with client complaints and wishes, their transfer to the appropriate departments.
customer service specialist (home-based)
- Arranging services for customers, for example, setting up an appointment with a Sales Representative to close a deal.
- Processing complaints and delegating them to the right department for further assistance.
- Taking and/or correcting information for customers and entering it on a database.
- General maintenance and opening of new accounts, term deposits, personal lending products & advise on home loans.
customer service specialist
- Assist customers with their request via Chat, E-mail, Social Media (make outbound call if needed)
- Manage ongoing orders
- Provide clear information to the customer
- Good capacity of comunication with our users delivering the best experience
- Take ownership of the case
customer service specialist
- Making intercom announcements.
- Lottery.
- Assisting other departments as needed.
- Assigning tasks to cashiers.
customer service specialist
- Preventing loss of merchandise in store.
- Assisting customers with issues and ways to resolve them.
- Giving customer a good experience.
- Site to store orders.
customer service specialist
- Overrides .
- Scheduling breaks.
- Counting all registers at end of day.
- Setting up registers with correct cash.
- Getting change for cashiers.
- Training Cashiers.
- Miscellaneous paperwork.
customer service specialist
- Assisting client on their account especially mortgage.
- Account opening and appointment booking, settlement.
- Managing their account providing new products that would benefit them.
- Balance, transactions and general inquiry
- Basic troubleshooting on their terminal
- Submitting form for Pre Authorized Payment set up
customer service specialist
- Responsible for customer service actions and logistical support for bookstore operations.
- Provided experience in clear communications while answering customer questions.
- Provided problem solving experience by addressing technical issues that periodically arose.
- Often required ability to “think on your feet” being flexible to
customer service specialist
- Taking Inbound calls (average of 80 to 100 calls per week).
- Extensive data entry.
- Processing payments.
- Setting up accounts to bill insurances directly for Insurance payments for medical services provided to the patient.
- Contacting contracted insurances and verifying payment amounts and or how much should have been adjusted per contract on medical services rendered to the patient.
customer service specialist
- Provided customer service telephone support fielding 40-60 calls daily.
- Managed order fulfillment process-from initial customer call to shipment.
- Compiled daily sales reports for the territory managers and regional managers.
- Created and reconciled comparative sales reports for field staff. Generated weekly sales reports for Product Manager.
- Managed and audited trunk and demo stock inventory for field sales personnel.
- Reconciled with vendors regarding back-order availability ,future inventory and special orders.