6ea3f22b-4be9-42c8-b7ea-f67d3b3a680a

Andrew Smith


Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations.  Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction.  Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.  Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.

Employment history

May. 2017 – Aug. 2017
Maxwellport, Ohio
customer service operator, Blick, Johnston and Kohler

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Jun. 2004 – Jul. 2004
Starview, Rhode Island
customer service, Spinka and Sons

  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers’ problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Currency exchange
  • Rate conversions
  • Daily balance checks

Dec. 2000 – Jan. 2001
Konopelskiview, New Mexico
house keeping, Greenholt Inc

  • Record guest comments or complaints, referring customers to managers as necessary.
  • House Keeping

Education

Nov. 1998
computer programming

  • North Thiel – Mernamouth, Utah

Apr. 1991
GED: HSC – VCE

  • Schiller University – Princesshaven, Utah

Skills

customer service representative
Experienced

onlıne customer service
Experienced

computers
Skillful

af996dd8-ebfb-403a-a124-a9f7016a5885

Andrew Smith


287 Custer Street, Hopewell, PA 00000

[email protected]

(000) 000-0000

Professional Summary

Positive, hardworking, hands-on team worker with 5+ years’ experience in customer service and hospitality. Adept at welcoming customers, and ensuring the highest standards of customer service. Enthusiastic, organised and fast learning worker, who enjoys a challenge and working as part of a team. Expert in the areas of scheduling, inventory management, food, safety policies and guidelines, cashiering and stock rotation. 

Employment history

Customer Service Operator, Ullrich-Lueilwitz. New Wilbertshire, Alabama
Mar. 2017 – Jun. 2017
  • Provide assistance for customers with special billing requests.
  • Perform clerical duties such as typing and proofreading.
  • Promote company products, services 
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers’ problems.
  • Coordinate activities with other supervisory personnel or with other work units or departments.when appropriate.
  • Placement of telephone bets.
  • Assisting in the running of the company social media accounts.
  • Call monitoring and reporting.

Apprentice Chef, Wuckert, Ebert and Lang. North Nickole, New Hampshire
Jan. 2016 – Feb. 2016
  • Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
  • Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars.
  • Cook food or prepare food items, such as sandwiches, salads, and ice cream dishes, using standard formulas or following directions.
  • Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
  • Serve salads, vegetables, meat, breads, and cocktails, ladle soups and sauces, portion desserts, and fill beverage cups and glasses.
  • Carve meat.
  • Check the quality of raw or cooked food products to ensure that standards are met.
  • Set oven temperatures and place items into hot ovens for baking.
  • Measure or weigh flour or other ingredients to prepare batters, doughs, fillings, or icings, using scales or graduated containers.
  • Apply glazes, icings, or other toppings to baked goods, using spatulas or brushes.
  • Decorate baked goods, such as cakes or pastries.
  • Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices.
  • Ensure food is stored and cooked at correct temperature by regulating temperature of ovens, broilers, grills, and roasters.
  • Ensure freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
  • Bake, roast, broil, and steam meats, fish, vegetables, and other foods.
  • Weigh, measure, and mix ingredients according to recipes or personal judgment, using various kitchen utensils and equipment.
  • Portion, arrange, and garnish food, and serve food to waiters or patrons.
  • Wash, peel, cut, and seed fruits and vegetables to prepare them for consumption.
  • Carve and trim meats such as beef, veal, ham, pork, and lamb for hot or cold service, or for sandwiches.
  • Bake breads, rolls, cakes, and pastries.

Apprentice Chef, Gutkowski and Sons. Runolfsdottirport, Virginia
Nov. 2014 – Dec. 2014
  • Check the quality of raw or cooked food products to ensure that standards are met.
  • Check the quantity and quality of received products.
  • Order or requisition food or other supplies needed to ensure efficient operation.
  • Inspect supplies, equipment, or work areas to ensure conformance to established standards.
  • Prepare and cook foods of all types, either on a regular basis or for special guests or functions.
  • Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning.

Customer Service and Sales Assistant, Collins, Crist and Harber. South Peggieshire, New York
Feb. 2013 – Mar. 2013
  • Write and record orders for merchandise or enter orders into computers.
  • Explain products or services and prices and demonstrate use of products.
  • Order or purchase supplies.
  • Stock carts or stands.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Greet customers entering establishments.
  • Process merchandise returns and exchanges.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Sort, count, and wrap currency and coins.
  • Stock shelves, and mark prices on shelves and items.
  • Request information or assistance using paging systems.
  • Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.

Crew Member, Jerde, Rice and Harber. South Romeo, Delaware
Jun. 2009 – Apr. 2010
  • Maintain sanitation, health, and safety standards in work areas.
  • Clean food preparation areas, cooking surfaces, and utensils.
  • Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold.
  • Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.
  • Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions.
  • Take food and drink orders and receive payment from customers.
  • Clean, stock, and restock workstations and display cases.
  • Serve orders to customers at windows, counters, or tables.
  • Prepare and serve beverages such as coffee and fountain drinks.

Education

West Colorado University, New Marlyschester, Arkansas
Bachelor of Business, Finance and Business Economics, Present

West Halvorson, Carlbury, Maine
High School Diploma, General Studies, Oct. 2010

Awards

Skills

MS Office

Social Media Monitoring

Avaya

customer service operator

  • Preparing, cooking and serving food
  • Open and close of shop 

customer service operator

  • Promote company products, services 
  • Coordinate activities with other supervisory personnel or with other work units or departments.when appropriate.
  • Placement of telephone bets.
  • Assisting in the running of the company social media accounts.
  • Call monitoring and reporting.

customer service operator

  • Operating a computerised till system with a barcode scanner.
  • Weighing and pricing certain items, such as fruit and vegetables.
  • Taking payment by cash, card or cheque.
  • Answering customer queries.
  • Keeping till areas clean and tidy.

customer service operator

  • Providing Customer Service Duties
  • Centre Opening and closing procedures
  • Processing payments and product sales
  • Advising clients of class schedules and awareness of any changes 
  • Liaising with membership consultants in relation to signing up clients

customer service operator

  • Establish or identify prices of goods, services, cash registers, and price scanners.
  • Greet customers politely.
  • Maintain clean and orderly registers and complete other general cleaning duties.
  • Sort & count money.
  • Stock shelves, and mark prices on shelves and items using the computer.

customer service operator

  • Cash collection of fuels and retails sales
  • Assisting customers with general enquires via phone, email and face to face
  • Ensure all customer correspondence is clear, concise and succinct 
  • Filing and scanning of client records

customer service operator

  • Monitoring – Handling bank transfers (Barclays, RBS, Nat West) from agents to company’s account. Credit the money in to agents accounts 
  • Checking the agent’s account – credit history to allow temporarily increase of transaction limits 
  • Responding to calls and emails to serve customers and fulfill requests such as fraud prevention and general inquiries
  • Investigating the root cause of billing issues to provide agents with accurate information in resolving their billing inquiries 
  • Handling and resolving customer complaints 

customer service operator

  •     Replenishment of stock
  •     Heavy lifting / manual handling
  •      Appointment bookings 
  •      Providing knowledge and understanding to customers when required

customer service operator

  • Use computer for various applications,  company database management/com care and word processing and Outlook
  • Perform payroll functions, such as maintaining timekeeping/travel information and processing and submitting to payroll.
  • Answer telephone and give information to  equipment suppliers and staff under government and End of Life care programs
  • Create, maintain, and enter information into data base system/com care for equipment hire
  • Operate office equipment,  copiers,  phone systems 
  • Maintain scheduling and event calendars for Allied Health staff
  • Compose, type, and distribute meeting notes, routine correspondence, or reports.