customer service officer Archives

Oversaw all aspects of accounts relating to the international transportation of goods and the maintenance of the client’s needs. Work with clients to establish detailed profiles and procedures that properly represent their export/import process. Ensuring there were no outstanding customer complaints and all company policies were being followed.
Provided assistance to customers with special billing requests.
Maintained reports, process documentation, customer service updates records.
Collaborated with other departments to integrate logistics with business systems processes, such as customer sales, order management, accounting and shipping.
Negotiated transportation rates or services.
Advised clients on transportation and payment methods.

Answered average of 70 emails per day, conferring with customers’ inquiries, solving their issues on orders in a gracious manner and in accordance with company policies.
Documented all customer interactions, inquiries, complaints & comments, thoroughly and quickly with 100% accuracy.
To ensure that appropriate changes were made to resolve customers’ problems, resulting in add-on business.
Built long-term customer relationships and assisted them with product selection, inquiries and order customization requests.
Acted SME for the new hire batches from Day 1 of their hiring till their production. Referred unresolved customer grievances to designated departments for further investigation.

Accreditations for Kiwisaver, General insurance and Easy Life and Living (ELL).
Analysed customer requirement and prepared consumer accounts.
Assisted customers in providing necessary counselling for various types of accounts.
Most valued contributor for Insurances API (Risk/Medical).
Excellent ability to establish and develop relationships to build referral networks.
Extensive understanding in all banking products/services.
Exceptional interpersonal communication skills.

Top 10 award in last quarter of 2017; through sells and met customer needs through great customer experience
Consistently achieving weekly targets (Motiv8)
Given leadership role by Management – Leading by example amongst my peers by leading meetings and updating with reports
Supported managers; proactive CSO providing variant ways of saving time and effort
Resolving customer queries and request, also TOFU when necessary
Offering our wide range of products and services; educating our customers and stakeholders needs to meet the customer’s need consistent with the Bank’s guidelines.
Train new staff members

Prepare operational reports for management analysis.
Direct ground traffic, including taxiing aircraft, maintenance or baggage vehicles, or airport workers.
Load and unload baggage in baggage compartments.
Complete contract forms, prepare change of address records, to keep the customer data base updated.

In charge to provide customer service to Customers in ASIA PACIFIC Countries, SAARC Countries, EUROPE & Americas.
Customer orders are checked in terms of quantities and Load ability in the container by calculating the CBM with help of package dimensions.
The product prices are validated with data given by the sales managers.
All the orders are consolidated, aligned with all the product codes and send the Supply chain team to plan and organize the production with in specified time limit.
The Order are uploaded in the SAP and a proforma invoice is prepared and sent to costing officer the validation of Margins.
Post approval from the Costing officer the PI are sent to customers for the confirmation and Payment process.
Review claims adjustments with dealers, get the proper evidencesaand proof of faulty products in order to process the claims.

Planing and executing daily airport operations.
Ensuring maximum level of guest satisfaction and providing highest standards of service.
Analyse and evaluate daily operations to identify risk or opportunity for improvement.
Maintain high quality of reservation & ticketing, Check-in, boarding procedures by following all the protocols and norms laid by the organisation.
Includes daily handling of software like Navitaire(SITA), Skyspeed & Vedaleon.

Obtained Austswim teacher of water safety
Trained in 400 gold and swim & play programs
Taught vacation and school programs: interm swimming and swim vac
Confer with customers by telephone or in person to provide information about products or services
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using Udio Management Software.
General desk duties including cleaning and filling stock

Teller transactions
Cash handling
Compliance
Identifying sales opportunities and providing a warm referral to Customer Relationship Specialist
Promoted within one month of entering banking industry to next role within branch

customer service officer