customer service officer Archives

Accurate entry of classified adverts
Ensure correct billing issued
Ensure complaints handled in timely and sensitive manner
Adhere to strict publishing deadlines

Greet the customers when they enter the bank and ask them if they need any assistance.
Resolve queries, understand the customer’s requirements, and direct him to the appropriate desk.
Represented the organization as I am the first point of contact for new clients with the business.
Handled phone calls in a tactful way in order to put the client at ease.

Sensitized Customers to create awareness on NSSF products and services.
Resolved customer queries and complaints.
Processed customer benefit claims.
Registered new Employees.
Cost reduction: Identified and Undertook initiatives to Reduce Stationery Costs.
Administered the office.
Attended to clients with queries about the organization.

High volume of inbound call taking (up to 130 calls per day) providing a constant high level of customer service at all times.
Processing all online and emailed job enquiried.
Assisting with creating maps of franchisee’s territories.
Distributing calls to appropriate franchisees when required.
Problem solving and reallocating work requirements.
Stock control of franchisee and franchisor merchandise.
Other ad-hoc administration duties as needed.

Handle inbound calls and emails
Handle walk in student/tenant
drafting correspondences
documentation and filing

Deal with difficult customer
Determine charges for services requested, collect deposits or payments, or arrange for billing instalment.
Resolve customers’ service or billing complaints by performing activities such as service recovering, refunding money, or adjusting bills.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as system abnormalities that could increase utility bills.

Competently manage central cash for the branch, tellers & Atm
Order & sell cash to external stakeholder
Weekly balance of Atm
Daily handling of cash advance & end of day balance
Support the team to work together to achieve individual & branch targets
Mentor, assist & share knowledge with new staff
Host regular information sessions to upskill & engage staff in morning debrief & meetings

On site Payroll payment
Payroll denominations
Act as back up teller by receive payment by cash, check, vouchers, or automatic debits.
Also i back up for the general managers secretary where i also learn the processes involved in processing incoming and outgoing mails and also how to follow task with head

Serve client’s face-to-face and on the telephone with general enquiries
Assess and register rental housing and bond assistance loans applications
Interact and build rapport with people of all ages, ethic background and walks of life
Deliver accurate, fair, consistent and efficient responses
Book conduct and assess priority housing interviews
Provide support referrals for clients individual current housing needs
Investigate previous tenancy history and place conditions on applications for further assistance reviews, conduct a 6 month and 12 month review interview

Facilitating the request/complaints/queries raised by the customers via phone/e-mail and chats.
Managing all the complaints received through E-mail and Call Center.
Coordinating with business teams and functional stakeholders for smooth functioning of business.
Training of process/promotions to all team members.
Ensuring adherence of TAT and SLA for each process step.
Assisting and up-selling of products by sharing the benefits and informing about the discounts.

Receiving clients and orientating them.
Creating customer account
Cross selling of the different products and services of UNICS Plc .
Process clients complains and request
Receive incoming mails and discharging outgoing mails.
Building of salary loan files
Assist with accounting job of the branch by taking stock of assets and reporting and also reconciliation of account.

Interfacing customers and handling general bank enquiries while making appropriate recommendations, providing solutions to issues and referrals where necessary,
Facilitation of internal and external bank transfers,
Facilitation of application and issuance of local and international (debit and credit) cards,
Personal and Corporate accounts opening
Extending facilities which include loans, overdrafts, purchase schemes to qualifying customers
Logging, tracking and resolving queries using the internal enquiry management system
Ensuring KYC compliance of accounts handled through the Customer service tough point

Helping senior RM with relationship on daily basis. Administrative support for all data entry on daily basis with MS Excel.
Interacting with customers and accountants through telephones and emails.
Schedule and Coordinate meetings, appointments, travel arrangements, prepares itineraries, prepares compiles and maintains travel vouchers and records for supervisors and managers.
Answer customer queries and resolve simple complaints immediately.
Type documents such as correspondence, drafts email, memos and prepare weekly reports for management.
Operating Computer and Internet, receiving, replying and drafting emails.
Awarded as best customer services representative for Commercial Banking UAE in month of January 2016.

Selling stamps and dealing with letters and parcels
Accepting bill payments and remittance service
Renew road tax and Provisional Driving License (PDL)
Update in-house system and electronic data interchange (EDI) connections; Utilize e-commerce to enable real-time tracking of product

Assist Sales coordinator or Customer Service Staff
Organised Interstate Transport
Generating revenue through sales of Gold, Mutual Funds, Insurance & other bank products; handling new customer acquisition
Acquiring, growing and deepening customer relationships through effective relationship management

Assist customers by providing information and resolving their concerns and answering their questions.
Responsibility for branch Clearing Activity
Responsibility for Branch Auditing
Focus on creating leads through offering financial solutions for Banking, Credit requirements, Cash Management, Trade financing and Forex

Process customers’ orders, arrange trucking, prepare shipping documents.
Coordinate with local and overseas customer, vendors, agents mainly through email
Allocate and manage resources according to changing needs
Forecasting and monitor of product storage and movement
Obtain sailing schedule and place booking with carrier.
Obtain, verify and prepare documentation to meet customs and insurance requirement
Understanding on loading specifications, and compliance with overseas countries’ regulations

Handling call from Maxis customer
Provide assistance for customers with technical,billing or general issues.
Provide information of maxis products or services.
Overall Retail Banking Branch Operation.

Ensure accurate entry of customer information and work request resulting in run sheet distribution having zero errors.
Prioritise and delegate corrective actions to operational personnel and ensure completion of tasks within agreed timeframes.
Handled over calls per shift signing up new customers, retrieving customer data, presenting relevant product information and canceling services
Dealing with FCRM software (Finacle CRM) for customer query resolution, giving inputs to corporate office and closing them with in TAT

Over 4 years of banking experience and in-depth exposure to the entire spectrum of customer serve branch banking , Key account management and coordination in the banking sector
Handling & resolving a variety of simple to complex walk-in customer problems & reconstruction of account transactions, account balance discrepancies
Handling all genre of customer service related activities at branch
Overseeing day-to-day Operations activity at the branch like depository services & Heading the branch Operations like to make DD/PO, RTGS-NEFT, Transfer, etc.
Ensure compliance with respect to internal and regulatory guidelines
Monitoring day-to-day transactions to avoid money laundering
Understanding customer needs; sell a full range of retail products/services such as deposit Accounts,Life Insurance, Mutual Fund, loans, credit cards , etc

Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
Provide services to customers, such as order placement, account information and resolving complaints.
Correspond with online customers via electronic mail, telephone, or other electronic messaging to address questions or complaints about products, policies,
Schedule and confirm appointments for clients, customers, or supervisors.
Provide clerical support to managers and other departments
Coordinate with other professionals, such as contractors and sales associates to ensure job success.
Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as, correspondence, or other material.

Attending to customers and providing them all facilities from check in counter to getting the baggage and attending all their problems.
Problems like during overbooking, to persuade the customer for alternate arrangement of flying.
Searching the passenger if they are missing after check in or after security done release the aircraft on time with all the passengers on board.
Providing proper seating arrangement preparing load sheet,looking for all safety measures while boarding the passengers,arranging to upload the luggage in proper and safe way and counting the heads of passengers and tallying with the counterfoil of the boarding card,taking extra care for sick, disabled and /or minor passengers during boarding and disembarkation,guiding passengers at all stages on ground for safe and correct boarding,arranging to bring the missing bag and above all,dispatching the flight on time.

Worked as a Cashier
Handled Customer queries related to account portability, issue related to Debit cards, email related problems, banking cash transaction, maintaining a detailed report on transactions, Welcome kits issued to the customer, inward and outward reports of the Bank.
Handled Jewel Loan sections such as account opening, renewal and closure for jewel loan customers, bills pertaining to the Branch, provided NEFT, RTGS services to customers.
Handled cash transactions of more than 1Cr deposits and withdrawal in a day with Nil error in the transactions.
Handled customer enquiries with professionalism and sensitivity.

Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions
Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
Maintained accurate and current customer account data with manual forms processing and digital information updates
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
Provided primary customer support to internal and external customers in a fast-paced environment
Set up service appointments to handle advanced technical concerns at customer locations

Greeting commuters and assisting them with changes in the travel services and routes
Liaising with Metro staff and bus supervisors for efficient management
Signage maintenance and arranging DDA taxi for passengers with special needs
Record and report the number of passengers being traveled and request additional services if required
Continuous feedback to achieve KPI’s
Compliance of workplace health & safety procedures
Ad-hoc duties

Provide customers with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Communicate openly and effectively with other departments to meet the customer’s needs.
Keeping accurate records of discussions or correspondence and archive documentation associated with customer and service records.
Ensure compliance with all company customer service procedures.

Maintain and service customer accounts
Receive and process over the counter/phone banking transactions
Ability to confidently recommend all products/services through different types of channels to help accelerate the customers financial goals.
In-depth understanding of the overarching importance of effective prioritisation, goal setting and planning.

Professionally handle both incoming calls and outbound calls.
Responsible for booking skip bins and other services either online or phone request.
Working cohesively within a team environment.
Responsible for responding promptly, in a positive, professional and timely manner to internal and external customers by listening effectively to determine the best course of action and implementing timely action to meet the customer’s requirements.
Demonstrated passion for excellence with respect to treating and caring for the customers.
Possess a strong work ethic and team player mentality.
Professionally handle incoming request from customers and ensure that issues are resolved both promptly and thoroughly.

Update and check daily branch reports
Promote and sell core Bank products and services.
Acquire new business through walk-ins/phone-ins, referrals or campaign generated leads.
Respond to objections, enquiries and requests for information

Creating tickets, requests and complaints using AS400.
Follow up orders, emails and requests using Magento.
Answering customers’ inquiries.
Solving issues and problems.
Proofreading and editing the website.

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