customer service officer Archives

Develop and retain good constructive relationship with tenants, contractors.
Interacting with retail customers and resolving their queries
Performing reception duties in case of unavailability of concierge officer.
Respond to security concerns from tenants and company employees.
Reporting and carrying out tasks assigned by security manager.
Managing team of guards
Respond to tenants emails regarding security issues and solve their problems.

Front Desk Communication
Signing up new members with gym and boxing memberships
Listen to customer requests, answering questions in person and over the phone
Re-stock kiosk, plus selling stock from front desk

High level of customer service
Ability to solve customers banking needs
Competent in cash handling and balancing
Expansive product knowledge covering many banking areas
Participate in Community Events
Handling difficult customers

Responsible for providing exemplary customer satisfaction
Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions
Conferred with customers about concerns with products or services to resolve problems and drive sales
Blended emails and phone support
Responsible for ensuring to attend to all calls and emails to hit certain quota

Provide consistent high quality services over the phone.
Analyze customer’s inquiries and provide appropriate solutions.
Highlight on customers’ feedback for better improvement in customer’s satisfaction level.
Respond to customers’ or shippers’ questions and complaints regarding storage, product and distribution services.

Actively listening to customer queries and provide the customer with appropriate technical and/or operational solution.
Actively listening to customer queries and provide the customer with appropriate technical and/or operational solution to customer problems.
Determine charges, collect deposits or payments, or arrange for billing. Document outcomes and steps are taken.
Complied in adherence to applicable fair credit reporting and other related laws and regulations, policies and procedures.
Team Review & discussion and Coordination with concerned teams.

Being the first point of contact for enquires to the unit and provide appropriate information and referrals.
Knowledge of management of TRIM.
Sound organisational and administrative skills including ability to complete tasks promptly
Experience and ability to manage documents and files using TRIM
The ability to interact effectively with people from diverse cultures, and senior staff members.

One of the important aspect of my job is cash handling on regular basics. Opening in the morning and Closing the Facilities at the end of the night.
There is the retail side of the job, where we attend to selling aquatic and leisure retailed items such as goggles, swimwear and etc.
Knowledge of using the POS System, Intelli System to create memberships and other centre related activities.
Confer with customers by telephone and giving them information about products or services, cancel accounts, or obtain details of complaints.

Arranging an interview session for selected candidates.
Promote ManagementTrainee Programmes sponsored by MDEC via phone.
Promote Management Trainee Programmes during local career fairs.
Updating superior via monthly report regarding the target.

Reporting directly to the Branch Manager, and responsible for dealing with both external & internal customers, and for mentoring the team to enhance sales, and increase customer satisfaction.
Offering Bank’s Assets & Liabilities products.
Opening new accounts for customers (payroll, current & savings).
Structuring of credit proposals of SME clients for the approval of the Senior Management and Credit Committee
Maintaining a cordial business relationship with SME clients assigned to the portfolio in order to ensure full and efficient utilization of the approved limits

Educated customers about product options to exceed their experience.
Established strong business relationships and created a deadline-driven team.
Interfaced with customers to determine banking needs, directed them to appropriate products, and recommended additional products.
Collaborated with [Department, team or personnel] to plan, develop and implement [Project, program or process].
Developed and implemented tailored service plans to the needs of particular clients.
Identified prospective customers through use of business directories, conferences, trade shows and by following existing clients’ leads.
Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments.

Process cash, cheque and credit cards deposits and withdrawals.
Sort, count, and wrap notes and coins.
Handle customer and enquires and complaints and take appropriate action to resolve them.
Meeting company objectives and sales targets

Ensure the needs of guests and staff are met with understanding and empathy.
Entering job request and and addressing customer queries within the call center.
Building security.
Fire warden.
First aid.

Team Review & discussion and Coordination with concerned teams
Assist in maintaining a current and accurate contact list for all tenants
Meet and maintain good relations between the tenants and the store managers
Handle and ensure a smooth and accurate sale of gift vouchers, merchandises etc.

Teller duties
Selling of Banking products
Resolve customer complaints and enquiry
Ensure the branch is in good presentation with up-to-date posters and broachers
Daily ATM maintenance

To provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Greet and assist the guests in accordance with Customer service policies and procedures
Handle all telephone inquiries and complaints in a professional way and delivering required information in accordance with Customer service policies and procedures
Ensure the smooth functioning of the customer service desk and the activities
Ensure all the informative brochure holders are filed and kept neat and tidy at all time
Assist in the mall events and promotions with Marketing Team
Contacting the Marketing campaign winners and Keeping the record of them for Audit purpose.

Awarded top achiever and promoted as Customer Service Manager
Achieve proﬁtability & Improve operational eﬃciency for the branch
Customer satisfaction through superior execution
Expand branch Market Share and enhance depth of Relationship

Update customer files and databases.
Consult with customers by telephone or email to provide information, take orders, answer questions and handle complaints.
Actively listening to customer queries and provide the customer with appropriate technical and/or operational solution.
Actively listening to customer queries and provide the customer with appropriate technical and/or operational solution. on customer problems.
Determine charges , collect deposits or payments, or arrange for billing.
Document outcomes and steps taken.
Complied in adherence to applicable fair credit reporting and other related laws and regulations, policies and procedures.

Cash Handling skills
Outbound calls; average of 120-150 calls per day
To perform telemarketing activities to competitor’s customer to sell banking product
Handle customers issues that may arise during or after sales and provide workable solution to avoid customer’s dissatisfaction or any disputes

Create, maintain, and enter customer information into databases.
Confer with customers by telephone, email or in person to provide information about the companies services.
Keep records of customer transactions, recording details of inquiries and complaints as well as actions taken.
Check customers in and out by face to face interaction and maintain good customer relationship with established and new customers.
Maintain KPI’s by increasing customer memberships and up-selling services.
Complete data entry tasks for end of day banking and settlement.

Oversee the flow of cash in Branch
Review collection reports each morning
Train all new staff members, on there job description
Collect and deposit money into accounts, keep records of all transaction and ensure balanced at end off day.

Contact taxpayers to address discrepancies and to request supporting documentation.
Management of post and couriers
Terminal trouble shooting
Action internal and external customer requests as they arise including appropriate escalation of customer enquiries

Customer Service Officer, management of Adelaide office
Management of cash flow for trading, including requesting funds from finance, bank ordering and balancing
Implement and manage marketing related initiatives including promotional activities and collections
Cash handling and balancing – following strict guidelines and processes when handling cash. Ensure the office is balanced at the end of the day
Docket management/scanning involved – monitoring the level of dockets, processing and data entry, submission for payments and charge backs
Management of customer enquiries and feedback via phone and in a face to face environment
Coordinate and assist in the maintenance of the drivers lounge including front counter audit

Delivering high quality and accurate information to the 300 enquiries the centre received per month
Facilitating one-on-one mentorships with industry professionals
Processing bookings, refunds, credits, and transfers through Eventbrite, aMember (Stripe and eWay finance), and a manual system
Maintain accurate records and reports of transactions for budgeting purposes
Working efficiently within an external system to book event spaces for both our organisation and our various industry tenant partners

Analyze customer needs and response correctly according to guideline within appropriate time and professionally
Follow up on customer requests, maintain and update the necessary information for customer into Customer Relationship Management system with accurately
Sent messages to staff members when phones were diverted to front counter.
Receipted incoming application for Business & Occupational licensing and Electrical Licenses using the correct codes – both from applicant coming to the front and applications received in the mail.

Open all incoming mail and sorting them into different sections within the department and date stamped them.
Recorded all monies received into the Cash-by-Post Register book under appropriate columns. DII (District Industrial Inspector), TU (Technical unit), Employment and OLR (online receipting), which involved forms received for Licensing Department.
After sorting all opened mail then added total for payments received with electronic calculator.
Signed register book to witness incoming mail
All applications for Workplace Health and Safety Licensing unit had to be taken out to the front counter for receipting
At the Front Counter – When I assisted at the Front Counter for the Department of Employment & Industrial Relation and the Department of Education Training & Arts the following were my duties:
Answering incoming calls and directed to the respective person.

Perform customer sales and service transactions
promote and process a broad range of financial agency transactions through Australia Post’s technology systems
conduct and process a range of identify services transaction (eg Australian Passport Interviews, Land Title) to establish applicant’s identify with a high level of accuracy and compliance according to requirements
build collaborative relationships with customers
assist administrative duties such as stocking and record maintenance

Help customers open and manage their Bank Account and Finances
Advise Clients on Financial services and Resolve Issues
Reach out to Prospective Customers to sell our services
Perform Administrative Duties and Routine Banking Transactions

Over the counter transactions
Telephone enquiries
New accounts
Teller 1 cash control

Inputting telephone orders from new and existing Boral customers in a precise & agile manner.
Providing product information & building professional relationships with customers.
Negotiating a mutually agreed and cost effective supply arrangement to customers.
Maintaining a close liaison with Production, Technical, Transport & Credit department.
Easing new employees into their role by providing the necessary training and practice.

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