customer service officer

  • Greet customers and ascertain what each customer wants or needs, provide the service that is best suited and required.
  • Process ID checks, workcover licences and provide customers with documentation required to obtain passports. 
  • Assist tenants with rental accounts, rent assessments and vacating
  • Assist tenants with refund and property improvement requests

customer service officer

  • Answer telephones, and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Enter phone orders information into databases.
  • Working together as a team with contractors/ officers maintaining updated and efficient communication
  • Assess further assistance reviews with support from policy to place individual conditions on a clients application due to previous history with the Department; Including conducting an interview

customer service officer

  • Communicates to customers in liaison with claims staff on progress and status of payable claims as well as communicates on non-payable claims and provides reasons thereof.
  • Liaises with claims and finance teams to ensure premium payment before the claims are processed and/or paid or release/discharge letters are issued. 
  • Issuing appropriate and accurate jobs for contractors
  • Calling missed phone calls back

customer service officer/ allocations officer

  • Greeting and assisting clients face to face with all enquiries
  • Assisting clients applying for rental housing and bond assistance loans
  • Registering rental housing and bond assistance loan applications
  • Book and conduct priority housing interviews; including assessment in line with policy
  • Answering telephone calls and assisting with enquiries
  • Assist applicants with and register annual housing reviews for updated information
  • Assist clients with transfer and appeal applications

customer service officer

  • Answering phone calls from Housing Authority tenant’s, private property owners, members of the public, Housing Service Officers, Property Service Officers and Head Contractors
  • Identifying the caller’s current concerns
  • Using phone etiquette
  • Navigating online to locate the appropriate procedure/ action whilst maintaining communication with the caller
  • Fast and efficient problem solving
  • Providing on-the-spot accurate information to solve maintenance issues
  • Transferring calls/ leaving voice messages

customer service officer

  • Efficiently,effectively and conclusively handles all inquires through walk-ins, telephone and email.
  • Safe Keeping and accountability of security documents i.e. motor insurance certificates, log books, payment receipt vouchers, discharge vouchers, policy documents, revenue stamps, and any other such documents
  • Monitors turnaround  times for quotations by sales team as per instructions from customers and prospects.
  • Monitors TAT on production of motor certificates, membership cards, cover notes, valuation letters and release/discharge letters.
  • Ensures verification of  medical membership cards and certificates against order lists for correctness before dispatch to customers.
  • Keeps up-to-date with all the products and promotions so as to explain to customers who may be  interested.
  • Monitors TAT on  reimbursements/refunds of medical and other general insurance claims.

customer service officer/captionist/fire warden

  • Quickly and accurately relay the content of the inbound caller communications to call recipients using text to speech, speech to text and speech to speech
  • Use relay system equipment and contribute effectively across the range of activities for the provision of a high quality national relay service 
  • Consistently meet and exceed the key performance indicators
  • Type minimum of 70 wpm with 98% accuracy
  • Have strong multitasking skills and strong attention to detail 
  • Good written and verbal communication skills including spelling
  • Competent in the use of computers and other forms of technology

customer service officer

  • 2 years of customer service handling internal and external customer.
  • Provide solution under tight deadline for customer and subordinate.
  • Organize in-house team for Bank premise and merchandising.
  • Administrative job.

customer service officer

  • Face to face service
  • Handling phone enquiries
  • Interviewing clients and assisting with claims
  • Processing forms and general administrational duties

customer service officer

  • My current role includes face to face Customer Service to the patrons using the facilities. 
  • One of the important aspect of my job is cash handling on regular basics. 
  • Opening in the morning and Closing the Facilities at the end of the night. 
  • Confer with customers by telephone and giving them information about products or services, cancel accounts, or obtain details of complaints.

customer service officer

  • Handle calls for PopEyes,  1777 Non-Emergency Ambulance Services.
  • Other Ad-hoc duties as assigned
  • Compile and maintain reports and records.
  • Assisted coach drivers with boarding the coaches 

customer service officer/ store keeper

  • I Attracted Potential Customers By Answering Product And Service Questions.
  • Process orders, prepare correspondences and fulfil customer needs to ensure customer satisfaction.
  • Inspect deliveries for damage or discrepancies; report those to accounting for reimbursements and record keeping.
  • Ensure adequate record keeping and manage all documentation to confirm proper stock levels and maintain inventory control.

customer service officer

  • Address customer service inquiries in a timely and accurate manner
  • Answer telephone calls regarding new or existing bookings 
  • Respond to questions about services offered by Greyhound Australia 
  • Respond to general inquiries made by staff members and customers via telephone and email 
  • Maintained up to date knowledge about services, specials and discounts
  • Aimed and achieved a monthly sales target 
  • Developed highly empathetic relationships with regular customers through friendly attitude and excellent service 

customer service officer

  • Rotated between 3 stations-Ticketing Counter, Candy Bar, Floor
  • Assisted with movie tickets and food and  beverage purchases
  • Assisted with Customer Relations on enquiries and feedback 
  • Handed cash float and cashiering 

customer service officer

  • Operate autonomously in a customer service centre as a representative of the Queensland Government.
  • Problem solving when customers approach the counter.
  • Resolve customers’ complaints by  using complaint resolution process and interpersonal skills.
  • Analyse data to determine answers to questions from customers or members of the public.

customer service officer

  •  Walk customers through the process of installing the software on their machines and starting up the program for the first time  
  •  Make hardware recommendations for customers whose machines cannot support the software
  •  Assume remote control over customers’ computers when necessary to resolve problems
  •  Refer difficult cases to a senior analyst or support tech 

customer service officer

  • Provide excellence service to customers and solving their issues.
  • Managing local and international inbound or outbound calls analyzing customer needs
  • Provide accurate, valid and complete information to customer
  • Respond to emails problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution.
  • Processing reservations and ticketing for hotel room, F&B outlets, attractions and concert request
  • Entering reservations into Opera system, MARC system and filling all related correspondence

customer service officer

  • Provide technical advice regarding basic construction practices and to inspect the site for any additional suggestion required for individual house builder .
  • Estimate quantities of cement required at big upcoming sites for approval of non-trade cement.
  • To meet the complaints of customer regarding faults in cement.
  • Report any complaints received from customer regarding the credit card problems, or dispute cases to the back end.

customer service officer (foreign exchange counter)

  • Handling different types of foreign currency & Singapore currency
  • Buying and Selling of foreign & Singapore currency
  • Cash Advance
  • Buying and Selling of Travelers’ Cheques

customer service officer

  • Acted as reliable central point of contact between departments, staff and customers (both face to face and via technology/phones)
  • Troubleshooted issues in real time using initiative and accountability
  • Assisted customers with diary / appointment bookings 
  • Worked with disabled adult and adolescent patrons regularly and ran many different sports and holiday programs 

customer service officer

  • Working as a customer service officer, Credit card divison 
  • Efficient in managing and clearing customer issues via e-mails or calls
  • Having considerable knowledge in all aspects of credit card handling 
  • Pitched in ideas about general insurance(health insurance), credit cards and loan against credit cards to CM

customer service officer

  • Experience making sales calls
  • Represented MSAC at Careers Expos for young adults looking for study/employment opportunities 
  • Performed general cleaning duties to maintain a welcoming and safe environment for all patrons (eg: daily cleaning of customer service desks/cupboards etc)
  • Experienced a strong hierarchical environment with delegated authority 

customer service officer

  • Part time work (3-5 days per week)
  • Completed delegated administrative tasks from managers
  • Experience working as an administration assistant for central management
  • Demonstrated genuine care and compassion to customers experiencing crisis by going beyond the call of duty and doing what I could to support customers 
  • Used excellent time management skills in a fast paced environment
  • Used excellent interpersonal and conflict management skills to resolve issues
  • Cash Handled large sums (experience with cashing on and off tills)

customer service officer

  • Provide effective and efficient services to all clients external & internal.
  • Maintain customer files And Records management processes
  • Receipt of invoice/account payments.
  • Answering email in a timely manner.
  • Using operating systems such as Ecosoft, Oasis, CRM
  • Entering new services agreements scheduling deliveries. 
  • Resolving customer disputes.

senior customer service officer

  • Recommend improvements in products, packaging, promotions or billing methods and procedures to prevent future problems.
  • Provide colleagues with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Participate in the work of colleagues to facilitate productivity or to overcome difficult aspects of work.
  • Implement system procedures, and service standards in conjunction with management.
  • Research, compile, and prepare winback reports, manuals,  or other information required by winback task force.
  • Develop or update procedures or standards such as winback guide.

customer service officer

  • Provide legal advice on expiation notices issued by the council
  • Process payments for both expiations and permits.
  • Answering and explaining legislation, council policy and procedures and events to members of the public.
  • ·General knowledge of all departments within the Adelaide City
  • Handling escalated and aggressive customers over the phone in a calm, professional manner

customer service officer (import)

  • Coordinating, assisting and collecting customer requirements, claims and complaints and working with internal and external parties to solve customer issues
  • Preparing import/export entries, permission documents/ letters, reports, trade agreements, and privilege forms related to BOI customs house and IEAT Free Zones, etc.
  • Ensuring that all import procedures, company rules and regulations have been followed accordingly and appropriately
  •  Identified customer needs.

senior customer service officer

  • Key-in data after completion, amend, print out and binding reports and do a typing works if required. 
  •  Handled Overseas transfers. 
  •  Promoted bank products and services 
  •  Provided statement of accounts.

senior customer service officer

  •  Received and responded to customer service account inquiries on account balances, transaction details, statements and fees and charges. 
  •  Referred customers to appropriate banking services and representatives. 
  •  Opened new accounts/Closing accounts.
  •  Altered existing savings and cheques accounts.
  •  Handled inquiries for home, car and personal loans. 
  •  Handled inquiries on internet services.
  •  Handled cash transactions and cash balancing.

customer service officer

  • Day-to-day cash handling
  • Daily transactions
  • Interaction with customers
  • Other banking works