customer service officer

  • Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information and Achieve over $ 50,000 in personal monthly revenue.
  • Received an average 90% customer satisfaction rating to date, 15 % higher than company average.
  • Promoted company brand and unique offerings through personalized high-quality customer service.
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in 20% decrease in cancellations.
  • Spearheaded the “ Go Green” initiative, which reduced office paper use by 85% and saved roughly $4500 over 2 years .

customer service officer

  • Provided administrative support to Housing and Property Service Officers.
  • Scanned and trimmed various documents using HPRM Records Management Software System.
  • Created Tenancy Agreements for GROH and Public Housing Tenants.
  • Assisted Vacant Accounts Officer in pursuing outstanding debts.
  • Assisted Vacated Accounts Officer in updating the Debt Discount Scheme spreadsheet.
  • Renewed Tenancies of Public Housing tenants.
  • Scheduled Property Inspections.

customer service officer

  • provide information to customer for their Payments
  • Assist Customers with using self service
  • Assist Customer with Application forms
  • answering phone 

customer service officer

  • Service as Customer Service Officer at VTZ base
  • Making reservations (ticketing), check-in counters, boarding gates, handling customer complains especially in IROP situations.
  • Grooming Incharge for the employees
  • Awarded as Rising Star

customer service officer

  • Confer with customers by telephone or in person to provide information about products or services, cancel accounts.
  • Receive, record, and bank cash.
  • Prepare summaries of cash and eftpos taken.
  • Answer customer questions regarding problems with their memberships.
  • Prepare weekly reports.

customer service officer/ beverage attendant

  • Providing high-level customer service to customers.
  • Selling products and services directly to customers.
  • Understanding the  bank transactions, as well as common product and services.
  • Collaborate with team members and head contractors, maintaining efficient communication

customer service officer

  • Worked with TfNSW for the inaguration of Sydney Metro.
  •  Respond to emergency conditions or breakdowns, following applicable safety procedures and rules. 
  • Completing surveys and reporting faults with Sydney Metro trains. 
  • Responding to customer complaints and queries.

customer service officer

  • Operate a telephone headset and computer to serve state housing tenant’s, private property owners, members of the public, Housing Service Officers, Property Service Officers and Head Contractors
  • Implement telephone etiquette
  • Respond to client’s concerns with acknowledgement and empathy
  • Identify specific maintenance issues with open/ closed questioning techniques
  • Provide efficient and accurate problem solving/ information
  • Navigate online programs (IDirect, Habitat and Hagis) to locate the appropriate maintenance job order/s or action
  • Raise and record appropriate and accurate jobs for contractors

customer service officer

  • Scheduled service appointment to resolve complex, site-specific issues
  • Reviewed customer data to assess current issues and determine potential solutions
  • Processed payments and updated balances and customer totals
  • Set up and updated customer accounts to facilitate smooth purchases

customer service officer

  •  Handling telephone lines for incoming calls, dealing with all types of customer inquiries, 
  • usage of basic office requirement such as fax, photocopy, e-mail, internet, computer work, admin clerical job and assist customers. 
  • Including filing, copying, database input, monthly reports and assist Office Manager as well. ·        
  • Responsible in providing high standard of Customer Service including professional environmental is maintained in the office area. 

customer service officer

  • Handling the administrative processes associated with the development application process
  • Managing the storage of business documents, including scanning, storing and retrieval of business documents from a document management system 
  • Managing the email correspondence
  • Assisting the staff to serve the members from public for their enquiries and needs
  • Entering the land titles sales data accurately into the database management application called PALM
  • Renaming bulk amount of files and documents in a specific format and verify the accuracy
  • Scanning the land title documents using the software application called ezescan and processing the scanned document following the organisational standards.

customer service officer, air freight-import

  • Coordinating, assisting and collecting customer requirements, claims and complaints and working with 
  • internal and external parties to solve customer issues
  • Being responsible for all types of company quality management policies and standards as well as occupational, health and safety in the workplace
  • Answer customers’ questions about properly using or accessing product or service.

customer service officer

  • Handling Cash Transactions.
  •  Funds transfer.
  •  Cheques.
  •  Opening of accounts.
  •  Reconciliation of office accounts.
  •  Ensuring timely resolution of customer queries and improving customer service levels.

customer service officer

  • Working on behalf of the Department of Industry Innovation and Science in the contact center to assist customers by providing information about The Australian Buildings Code Board, The Centre for Defense Industry Capability, AusIndustry, and many other Government grants programs.
  • Experience in taking phone calls, web chats and emails both inbound and outbound simultaneously. 
  • Other aspects of this role included navigated through different computer systems and have gained knowledge in using both the Microsoft Office system (Word and Excel) and in the Google System (Gmail, Google Docs, Google Sheets and Google Calendar). 
  • Other aspects of the role include data entry, filing, scanning and printing. 

customer service officer

  • Resolve customer complaints or answer customers’ questions regarding government policies and procedures.
  • activate travel insurance for customers
  • cross sell bank products in necessary situation example balance transfer ,banking products or loans or credit cards
  • follow up with customer until their issue being solved example checking on their card status whether they received or not , have their cash back voucher or check  have been delivered to them 

customer service officer

  • advise customer for outstanding balance or total due payment of the account
  • transfer fund from the banking account to credit card account upon customer request
  • advise credit card application status upon customer request
  • cross sell Giro payment method for customer to make recurring payment

customer service officer

  • Answer inbound calls from Citibank Singapore customers.
  •  safeguard the customer’s data and information by asking verification questions to callers to ensure that they are the account holder
  • waive the annual fee, late charges, finance charges for credit card customer if there is an empowerment .In case if there is no empowerment, seek the approval from Supervisor for therelevant account and then update in the Eclipse system accordingly.
  • rewards points redemption like Miles points, cash back points, reinstate the rewards points if they have expired
  • update customer contact details e.g. address, mobile number, office number,etc for both credit card and banking customers
  • review the customer account for temporary credit limit increase for medical,wedding,death and travel.
  • manage and solve the credit card @ debit card lost and replacement issue

customer service officer

  •  Consolidating superannuation 
  •   Selling only above board products from well known blue-chip clients. 
  •   Managing high volume of both inbound and outbound calls in a timely manner to reach hourly KPI Answer inquiries and questions, handle complaints, troubleshoot problems and provide information 
  •    Strong interpersonal skills 
  •    Problem solving 
  •    Displays strong and effective communication skills across the       board 

customer service officer

  • Confer with customers by telephone and
  • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Liaison with Managers and fellow colleagues for effective outcomes
  • Empathy 

customer service officer

  • Order processing, transport arrangement, generate shipping documents.   
  •  Liaise with local and overseas customer, vendors, agents mainly through email 
  • Allocate and manage resources according to changing needs 
  • Monthly releasing of invoices and calculation of demurrage
  • Prepare monthly report on order cycle to customer and to reporting manager 
  • Incoterms, BL term, MSDS, dangerous goods packing group, PORTNET and PSA delivery requirements knowledge

customer service officer

  • General reception duties
  • Processing hearing aid orders
  • Management of appointment diary
  • Payments / balancing daily and weekly / banking / petty cash
  • Maintaining data base
  • Ordering and monitoring supplies
  • Rebates from Department of Veterans Affairs

customer service officer

  • Properly facilitate screening and receiving of customer product(s) that require post-sale service. 
  • Properly identify customer’s issue, document all pertinent data, provide possible solution, apply required initial troubleshooting steps, discuss repair process and competently explain issue resolution. 
  • Properly facilitate releasing of repaired or pulled-out customer product(s). 
  • Accurately provide feedback to over-the-counter technical inquires. 
  • Properly resolve customer complaints and concerns both pre- and after-sale transaction. 

customer service officer

  • Effective Verbal Communication
  • Listening Skills and conveying correct information 
  • Control of emotions in a sometimes difficult situation
  • Computer knowledge of SES system to lodge calls
  • Maturity to maintain confidence and assure caller situation in control for effective outcome
  • Ability to judge situation and take necessary actions/Knowledge to escalate call
  • Recording accurately of vital information 

customer service officer

  • USE TO ADDRESS PEOPLE AND HELP THEM FOR ANY OF THEIR QUERIES.
  • CHECK IN AGENT
  • BOARDING GATES MANAGEMENT
  • USE TO SOLVE ALL PROBLEMS REGARDING THEIR TRAVEL AND ASSIST THEM FOR THE SAME

customer service officer

  • Attending incoming calls and e-mails from customers and assist for resolution of their queries/complaints. 
  • Coordinating with business teams and functional stakeholders for smooth functioning of business. 
  • Complaint Management. 
  • Training of process/promotions to all team members PAN India.
  • Undertaking Flag gaps/ issues to management in a timely and effective manner.  

customer service officer

  • Taking care of Branch Daily Operational jobs.
  • Generating new business leads for branch.
  • Help to maintain compliance.
  • Handling High Value Branch Customers.

senior customer service officer

  • Contributed to annual store sales of MVR 3 million per year.
  • Handling MNP (Mobile Number Portability) project
  • Reached out to customers via outbound calls after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

customer service officer

  • Answering/ Facilitating the request/complaints/queries raised by the customers via phone/e-mail.
  • Categorization of complaints/ queries/ request for better resolution and understanding, which in return improved the resolution rate by 48%.
  • Co-ordination with team members – inter and Intra department (Procurement team, Finance team and logistics team), on various customer related issues. 
  • Improve customer service experience, create engaged customers and facilitate organic growth 
  • Designing and analysis of Customer Service MIS for better capturing and visibility of the key issues.

customer service officer

  • Completing decision reviews in line with policy for application management
  • Updating client information on the Habitat recording system
  • Select and offer suitable vacant rental accommodation to applicants on the housing waiting lists in accordance with the housing allocation regime and policy
  • Discuss the procedures for accepting and declining property offers

customer service officer

  • Provide product and service information resulting from enquiries or requests
  • Responsible for promoting and selling products and services that ASB offers
  • Proactively interact with the customer and identify the appropriate product and services to meet their needs 
  • Referral of enquiries that requires specialist channels or higher authority
  • Receipt and processing of banking transaction over-the-counter