• Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.
• Provide exceptional service to existing and walk-in customers based on the relevant products and services available.
• Demonstrate Self Service Banking and help customers to register for relevant channels.
• Listen to, empathize with and pacify irate customers by swiftly resolving their problems/complaints or when this is not possible by referring queries that      cannot be resolved to the appropriate area and following up on referrals  to ensure satisfactory resolution. Identify sales potential and quality      sales opportunities and ensure appropriate follow-through of such leads.
• Assist with new employee training including bank policies, services, financing options and register operations.
• Manage cost of sales through the utilization of multi-channel delivery strategies, such as actively managing customer migration onto electronic banking channels.
• Conduct a needs analysis to identify customer needs effectively when opening new accounts or giving product advice.

• To support and supervise the entire Dubai RAKFINANCE team of 4 Sales Managers 24 RM & 140 RO’s for their daily loan disbursals.
• Co-ordinate with COPS, CROPS, Internal & External Credit for the smooth processing and disbursal of RAK Finance Loan.
• Resolve customer issues/complaints and escalate to CSM/ARM’s if unresolved. 
• Ensure that posters, tabletops and brochures are valid and that no expired material is displayed in the unit.
• Cross selling the banks products & services.(Credit Cards, Auto Loans, Personal Loans) 

• Receive payment by cash, check, cards, vouchers, or automatic debits.
• handling customer activity 
• Handled the tasks of preparing customer correspondence and updating customer files 
• Handling operational activities for the booking of source business

• Converting leads from MS ACCESS to MS EXCEL for sales team
• Evaluation of performance of sales team 
• Maintaining healthy relationship with corporate agents
• Troubleshooting of clients problems
• Preparation  of various kinds of MIS & reports
• Team management of peoples working on motor insurance
• Plan training programs for the team as and when required

• Responsible for dealing with customer relevant queries, complaints and request for information on products and services 
• Assigned the tasks of recording all communications between various parties 
• Handled the tasks of drafting documents as requested by the Compliance and Audit departments 
• Prepared daily, weekly and monthly statistical reports 
• Responsible for generating ideas on ways to resolve problems and serve customers in a better way 
• Confirmed customer understanding of the solution and provided extra customer education as required 
• Communicate effectively with departments to ensure quality and timely processing of customer requests 

• Processing customer transactions. 
• Greet and guide customers in a friendly and professional manner. 
• Sell banking products, such as insurance, investments and accounts.
• Determine customers’ financial needs and prepare proposals to sell services that meet the customers needs.
• Account opening and closing. 

• Spoke with customers by telephone or in person to provide information about products and services, open and cancel accounts, or to obtain Kept records of customer interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken
• Performed checks to ensure that appropriate changes were made to resolve customers’ problems
• To check account opening documentation and scan documents in AOS for processing Relevant follow up for account number/deliverables as per TAT. 
• To accept all customer instructions and account maintenance requests and scan documents in AOS/DBW for processing. Relevant follow up for deliverables etc as per TAT to be done. 

• Provided reports analyzing preferred customers’ financial status in support of sales of new products and opportunities that drove the banking center to achieve the second highest sales in Loudoun market.
• Conducted due diligence and thorough verification of all relevant documents which effectively prevented possible losses by negotiating forged and counterfeit documents.
• Assisted managers in reviewing proof works for any erroneous and omitted information prior to be entered into the image data storage system.
• Responded to client inquiries while identifying critical transactional issues or discrepancies to provide viable solutions leading to maximized customer satisfaction and valued feedback.

• Executed customer transctions, including deposits,withdrawals, money orders and cheques
• Handled various accouting transactions
• Advised clients on mortgage, educational and personal loans
• Receive payment by cash, cheques, , vouchers, or automatic debits.

• Served customers efficiently
•  Processed transactions
•  Cash handling and balancing with zero errors
•  Advised and educated customers about their options
•  Used a variety of computer programs and applications.
• Worked in a team to achieve targets and positive outcomes for customers and the bank.

• Direct and assist passengers in airport.
• Answer passengers’ questions about flights, aircrafts, arrival times and schedules.
• To ensure clearing, cash, and all suspense accounts are reconciled daily. 
• To process Vendor Bills and manage other related admin activities.

• Operate a telephone switchboard and answer the public’s questions in relation to legal court proceedings
• Train new starters on switchboard and provide guidance when needed
• Update data entry information on electronic case files
• Receipting confidential documents from victims, police, lawyers and clerks
• Organise video links and meetings through Outlook 

• Greet callers and handle their inquiries or direct them to the appropriate persons according to their needs
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders,  or obtain details of complaints
• Determine charges for services requested, collect payments, or arrange for billing
• To accurately process MF and Insurance transactions within agreed timelines.

• Attending inbound calls on behalf of Bell Mobility from Canada. 
• Informing clients about new packages
• Reduce average time for resolving customer mobility issues.
• Improve customer satisfaction ratings.

• Contact customers to respond to inquiries or to notify them of planned installation dates 
• Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times.
• Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries.
• Train or instruct employees in job duties or company policies or arrange for training to be provided during internship as a Learning and Development Specialist.

• Transaction Processing & Branch Inventory. 
• Process balance order /standing order instruction as per customer request. 
• Process stop payment of cheque requests within the stipulated time frame.
• Complete a day to day transaction and ensure it . 
• Manage a Branch Inventory Like a ATM card , ATM pin , Cheque Book. 
• To process cash, clearing & remittance transactions including DD/PO/NEFT/RTGS accurately on Finacle and other Bank systems. 
• ensure processing of clearing cheques in CTS application as per RBI / NPCI guidelines.

• Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, live chat).
• Professionally handle high volume of inquiries from clients and customers.
• Being accountable for meeting individual (KPIs) and team goals.
• Understand and deliver business strategies and improve customer service through the execution of self-service.
• Continuously identify work process improvements.
• Communicate to Team Leaders and (or) Manager.
• Perform office-based administrative duties whenever required.

• Provide General Customer Support.
• Update Customer Records.
• Escalate Customer Issues.
• Assist the Marketing Team.

• Consult with customers by telephone or email to provide information, take orders,answer questions and handle complaints.
• Actively listening to customer queries and provide the customer with appropriate technical and/or operational solution.
• Actively listening to customer queries and provide the customer with appropriate technical and/or operational solution on customer problems.
• Determine charges , collect deposits or payments, or arrange for billing. 
• Team Review & discussion and Coordination with concerned teams

• Give customers information about products and services, take orders, and process returns. 
• Resolves product or service problems by clarifying the customer’s complaint determining the cause of the problem, selecting and explaining the best solution to solve the problem 
• Handling customer complaints and enquiries
• Stock displays

•  Receive and respond to customer inquiries about company product / services 
•  Handling and propose solution to problem / issues Assisting other departments 
•  Record / Matching daily data 
•  Deal directly with customers either by telephone, or face to face. 

• Register operation, including cash and EFT transactions
• Food preparation and handling 
• General cleaning and premesis hygiene control
• Training of new staff
• Food safety, hygiene and quality checks
• Monitor budgets and payroll details
• Answering of phones

• Listen to customer requests and resolve their complaints by referring to continuing education training course directories to answer questions and provide telephone information. 
• Operate the Lifelong Learning Education Centre’s (LLEC)  interface and system for members of the public to gain an immersive experience 
• Lead LLEC’s Learning Journey for students by coordinating with schools, speaking to an entire cohort and managing my team of facilitators. 
• Provided assistance in events such SkillsFuture Festival Forum and Day X which aimed to give students a direction in setting their career goals. 

• Gestion et résolution des problèmes clientèle reçus par email ou réception physique des importateurs
• Suivi des problèmes relatifs aux Déclarations d’Importation et Certificats émis par la SGS
• Gestion des réclamations et plaintes des opérateurs économiques
• Gestion de la promotion du business auprès des clients
• Fourniture d’un service client efficace
• Mise en place, contrôle et suivi du microprojet d’inspection avant création de la déclaration d’importation pour les concessionnaires automobiles dans le cadre d’une procédure spéciale.

• Customer Service Officer on the Front Counter. Provide information to clients, lodgement of applications into the software system
• Processed Bond Assistance Loan Applications – thus including the creation of Loan Agreement documents, Letting Details and Prevention Payments to the Landlord/Real Estate, as well as liaised with various Real Estate agents to confirm Tenancy Details.
• Maintained the Records and Archiving for all three offices located in the Wheatbelt.
• Monitored incoming and outgoing mail to ensure it was directed and assigned to the correct staff member and/or office.

• Conducted Priority Interviews with Applicants seeking Priority Assistance.
• Answered telephone queries.
• Provided service to Clients  Applicants and Housing Tenants via the front counter and telephone.
• Completed Annual Housing Application Reviews for current Applicants.

• Handles payments from customers and petty cash.
• guide customers on how to set up a company.
• Typed various reports and letters.
• Registered and Loaded Applications for Rental Housing and Applications for Transfer. 

• Handling inbound calls and assisting customers with activating their cards, verifying their identity.
• Increasing credit limits, Upgrading MasterCard cards , Adding authorized users, identifying potential fraud situations.   
• Provided primary customer support to internal and external customers in fast paced environment. 
• Delivered superior client services,fostering strong rapport, retention and satisfaction.
• Assisted call in customers with questions and orders.
• Compiled customers feedback and recommended service delivery improvements to management.

• Generated Affidavits.
• Filed numerous documents via a complex Compactus filing system.
• Created letters to Tenants.
• Vetted Vacant Property Files.

• Ensure effective customer care management
• Deliver quality service to customer to achieve customer satisfaction and gather feedback for improvement actions.
•  Ensure 100% compliance to the banks processes and procedures regarding customer service
• Provide leadership on customer service and ensure high and quality standards are maintained across all departments in the branch
• Promote bank sales through customer interactions by proactively identifying specific products and services needs and referring the same accordingly
•  Promote the Bank’s corporate image in and around the branch environment
• Ensure high productivity levels by staff through performance management and coaching