• Answer telephones and give accurate and relevant course information to prospective students, parents, employers and job agencies
• Use computers for various applications, such as databases, word processing, emailing and internet.
• Take enrollments and credit card payment for short courses. 
• Locate and attach appropriate information to incoming correspondence requiring replies.

• Focus on customer
• Take charge and innovate
• Learn & grow
• Team up for result
• Assist customer at Kiosk machine & Elobby computer

• Developing and maintaining internal and external client and customer relationships 
• Maintaining and implementing OH&S policies 
• Continual contribution to new promotional strategies 
• Mentor new staff members in patron management 
• Ensure effective operations under RSA management 
• Stock management and document control 
• Delivery processing 

• Troubleshoot issues regarding Changi Rewards system.
• Assist with wayfinding and answering basic airport-related enquiries.
• Resolve customer complaints or answer customers’ questions regarding airport policies, procedures and rules.
• Escalate complaints or disputes to relevant departments if necessary.

•  Coordinated and tracked parcels to and from customers by liaising with shipping companies
• Addressed customer complaints and mitigated dissatisfaction by employing timely & effective solutions via various channels (Emails, Livechat, Social Media, Phone calls)
• Handled all customer relations issues  in accordance with company policies
• Set SOP for customer service (E.g. CS Platform User Guide, Service Recovery guidelines, Guidelines for handling customers for different feedbacks etc)
• Liaised with customers, inventory and order fulfillment team to meet customer needs
• Perform any ad-hoc tasks assigned 

•  Opening and maintaining customer accounts Business Development 
• Relationship Management Handling walk in customer queries and enquiries 
•  Rating and facilitating of customer loans Receiving and processing micro finance loans 
• Follow up existing patients’ current status         

• Customer Service -Account opening/closing.
• Experience of Lending loans to wealthy customers.
• Achieved high level of customer satisfaction, error-free execution of customer instructions, achieving the service  standards. 
• Collect patients’ medical reports and submit to the respective concern for appointments. 

• Create awareness of and develop the brand in Chittagong.
• Target and execution of visit plan in different corporate houses .
• Target individually potential clients and introduce GD Assist Services to them. 
• Collect client data from different sectors for SMS marketing. 
• Collect patient’s queries and provide with best possible solutions. 
• Follow up existing patients’ current status.
• Collect patients’ medical reports and submit to the respective concern for appointments. 

• Handle Customer Purchase order to Production.
• Resolve customer complaint
• Planning delivery schedule
• Process customer Artwork confirmation and Quotation preparation.

• Manage Cebu Service Desk 
• Attracts potential customers by answering product and service questions; suggesting information about other Credit Card and Loan services 
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution 
• Undertaking any other tasks/duties as may be reasonably required 

• Contribute in the achievement of the following quantitative goals:80% Service Level
• 99% Accuracy
• 100% Courtesy
• <3% Abandonment
• 90% Phone Access

• Handled Customer service thereby executing customer requests within TAT.
•  Secured inventories management i.e. issuance of Demand Draft, Pay-order, Fixed deposit receipt, Cheque book, debit card  debit card.
•  Branch administration, Branch Merchandising and Lobby management.
•  Carried out the cash transaction i.e. Cash deposits, Payments, sale of gold coins, Acceptance/Remittance of coins.
• Supervise & Monitor Teller desk and Authorize Teller transactions. Supervising all Non-Cash transactions like DD/MC, fund transfer etc.
• Implemented audit parameters of the bank such as monitoring of office accounts, AML and secured inventories, printing and verification of various reports, generating various
• Sort, count, and wrap currency and coins. MIS.

• Taking notes and updating information into filing systems and computer database 
• Handling finance and purchases for the North West Region of Queensland (Richmond, Julia Creek, Hughenden, Cloncurry, and Tennant Creek)
• Working using programs such as Excel, PowerPoint, and Microsoft Word. 
• Motivate and encourage team to achieve branch targets

• Book corporate and leisure travel on behalf of clients. 
• Provide excellent service to all customers.
• Proficient use of Amadeus and Galileo GDS
• Determine special assistance needs for passengers that may require this.

• Utilise existing team members knowledge & experience
• Build interdepartmental relationships within Heritage Bank
• Work within Branch teams to achieve both individual and branch kpi’s
• Handle branch cash holdings, including tellers & atm $

• Issue loan documentation & disbursements of funds
• Regularly review knowledge and updates on the hive
• Give constructive feedback to customers when loan declined, identify solutions to put customers in better situation for future lending
• Deliver a professional & excellent customer service every time

•  Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution. 
• Handling patient’s queries on daily basis on an average of 50 calls
• Proactively Liaise with customers to gather required verifications 
• Discuss with Manager loans that are outside our guidelines but worthy of appeal

• Respond to inbound calls from rate payers and shire residence. 
• Meeting Council call centre KPIs 
• Data entry of customer complaints and job requests.
• Knowledge and understanding of Council Town Plan and ability to answer general enquiries to both rate payers and developers. 
• Knowledge and understanding of Council Building permissions. 
• Ability to handle calls aimed towards Local Councillors and/or Mayor. 

• Conduct loan interviews
• Set agenda & expectations
• Follow policy & procedure 
• Detailed reporting & interviewers notes in prosper
• Interpret applicants information to determine suitability
• Identify & investigate potential inconsistencies within loan applications
• Prioritise workload & multi task

• achieve  profitability & Improve operational efficiency for the branch
• customer satisfaction through superior execution 
• Expand branch Market Share and enhance depth of Relationship    
• Booking Appointments over phone call and email on an average of fixing 60 appointment for consultation and pathological tests on daily basis.

• Open and close accounts.
• Cheque book and Atm card issuance
• Loan processing of customers
• Data entry of customer and account holders
• Loan disbursement
• Cheque clearing ,transfer
• Identify customer needs and refer customers to appropriate banking 

• Accepting orders from customers and processing it through the system
• Quickly developed knowledge of food menu for different themed events
• Handling customer queries and complaints to ensure customer satisfaction
• Managing huge orders in coordination with the team

• Deliver qualitative customer experience to customers.
• Promote bank products and services.
• Maintain customer database and update periodically.
• Assist customers in depositing and withdrawing cash.
• Escalate complex issues to the management.

• Reporting directly to the Branch Manager, and responsible for dealing with both external &internal customers, and for mentoring the team to enhance sales, and increase customersatisfaction.
• Offering Bank’s Assets & Liabilities products. Opening new accounts for customers (payroll, current & savings).
• Structuring of credit proposals of SME clients for the approval of the Senior Managementand Credit Committee Maintaining a cordial business relationship with SME clients assigned to the portfolio inorder to ensure full and efficient utilization of the approved limits .
• Sales banking  services and products(ATM card checks etc

• Handling Inbound, Outbound & E-mail process.
• Providing instant resolution to customers.
• Selling as well as handling customer’s complaints & escalations.
• Providing accurate information as well solutions to customer’s queries.
• Maintaining TAT as well as quality of customer service.

• attend to inbound calls and emails
• assembled and lead the case management team
• focal person for abnormal case and crm related issue/enhancement
• attend meetings with other departments, clients and vendors

• Customer service & Relations Officer at City bank American express lounge/card center at Hazrat Shahjalal international airport Dhaka.
• Provided Customer service to City bank’s priority clients regarding their Amex Gold, Platinum, corporate credit cards.
• Expertly dealt with City Bank’s top most priority clients who are called ‘City gems’ when they frequently used to visit Amex airport lounge/card center.
• Mastered the art of customer service, used to greet & welcome customers in a smart yet polite way.
• Frequently did Dollar endorsements in Amex cards and made the cards usable in foreign countries.
• Accustomed with Official softwares ‘ITC’ and ‘FIMI’ which are used to maintain all the credit and debit cards of the banks in Bangladesh.
• Maintained relationships with prospective clients and had to generate sale of Amex Gold, Platinum credit cards. 

• The primary role of a customer service officer within the team is to respond to a variety of a customer requests and inquiries via the telephone or in person over the counter.
• Performed transactions for customers such as withdrawals deposits transfers etc
• Provided monthly statements to be sent to customers via mail or email
• Efficient in time management and capable of multitasking
• Receive and respond to customer service account inquiries on account balances, transaction details, statements & fees & charges
• Aided customers in opening and closing accounts
• Inquiries and requests about saving, current accounts & mobile banking

• Listen to customer requests, answer questions and provide telephone information.Follow ethical codes that protect the confidentiality of information.
• Consult with managers or other personnel to resolve problems.
• Operate cash registers to accept payments. 
• Operate telephone, answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

• Complete disclosure to the customers in terms of accreditation, service fees, and commission.
• Ensure proper record keeping.
• Ensure that all the required controls are in place to minimize the risks associated with processes performed in the service consulting area
• Appointed as a bank authorized signatory to assist in auditing and verifying all customer service transactions