b377c7ac-ae8d-48ad-bf0a-261dcb315998

Andrew Smith


287 Custer Street, Hopewell, PA 00000

andrew_smith@example.com

(000) 000-0000

Professional Summary

Diligent, dependable worker with four years of administration experience and five years of customer service experience across a variety of sectors. With varied experience in multiple types of organisations has allowed for a skill set in a wide range of areas. Experience in working in high pressure environments while still maintaining high levels of quality and attention detail. I aspiring to provide exceptional standards in my work with the assistance of my time management and organisational skills and my attention-to-detail. 

Employment history

Customer Service Officer, Heathcote, Zieme and Sipes. New Alannaburgh, Idaho
Nov. 2018 – Present
  • Working on behalf of the Department of Industry Innovation and Science in the contact center to assist customers by providing information about The Australian Buildings Code Board, The Centre for Defense Industry Capability, AusIndustry, and many other Government grants programs.
  • Experience in taking phone calls, web chats and emails both inbound and outbound simultaneously. 
  • Other aspects of this role included navigated through different computer systems and have gained knowledge in using both the Microsoft Office system (Word and Excel) and in the Google System (Gmail, Google Docs, Google Sheets and Google Calendar). 
  • Other aspects of the role include data entry, filing, scanning and printing. 
Assessment Agent, Rice and Sons. East Mireyatown, Alabama
Dec. 2017 – Feb. 2018
  • Previously worked in the role of an Assessment Agent on behalf of the Department of Industry Innovation and Science which involved assessing business grant applications across variety of government grant programs. 
  • Programs worked on include the Regional Jobs and Investment Package, Safer Communities Fund and the Building Better Regions Fund which involved assessing the eligibility and merit criterion and writing recommendation reports. 
  • In this role, I was required extensive work with analysing data, entry, report writing and have developed excellent attention-to-detail and critical thinking skills in order to assess applications effectively. 
  • Other aspects of this role included navigated through different computer systems and have gained knowledge in using both the Microsoft Office system (Word and Excel) and in the Google System (Gmail, Google Docs, Google Sheets and Google Calendar). 
  • Other duties involve data entry, sending e-mails, filing and answering phone calls. 
Waitress, Raynor, Steuber and Roob. North Winfredmouth, New Mexico
Jun. 2017 – Jul. 2017
  • The main roles of this position included greeting customers, escorting them to their seats, taking orders, serving food and drinks and clearing tables. 
  • Other duties in my role included cleaning tables, washing dishes, restocking inventory and working at the till to process payment. 
  • This job was a fast-past environment that required a great deal of multi-tasking and prioritizing duties in order to get the job done and allowed to further develop my customer service skills 
Temporary Role – Processing Service Officer, Kunde Inc. Handchester, North Carolina
Apr. 2017 – May. 2017
  • This role involved working the Processing Service Team in the financial department. The main duty in this role involved data entry by processing cash, cheque and credit card donations into their system. 
  • Experience in dispute resolution and handling complaints for supporters who had issues with their account, finances and general feedback. 
  • Other duties involved filing, printing, scanning. sending emails and mail drops. 
Cotton On, Weimann, Ward and Mueller. Feestville, Louisiana
Feb. 2016 – Apr. 2016
  • My main role involved assisting in the stock room completing stock inventory, unpacking boxes and running clothes out on the shop floor. 
  • Worked in all aspects of customer service including greeting customers, helping in the fitting rooms and assisting customers with queries and if necessary resolving any issues.
  •  Having worked on the cash registers it gave me money handling experience and experience with talking on the phone as we had to answer the phone when working on the till. 
  • Working with KPI’s and daily budgets to be met each shift. 
Data Entry Officer/Receptionist, Heidenreich, Rath and Hintz. Kailabury, Florida
Sep. 2015 – Oct. 2015
  • Primary role involved working extensively in data entry completing seven years worth of client files. 
  • Set in place new procedures for the organisation of data entry and filing systems. 
  • Other main duties involved working on the reception desk greeting clients, taking phone calls, booking in new and follow up appointment and rescheduling appointments. 
  • Other duties involved, filing, scanning, emails, following up missed appointments and mail drops
Work Experience – Administrative Assistant, Daniel, Koepp and Aufderhar. Zboncakton, Tennessee
Feb. 2015 – Jul. 2015
  •  Work experience as a part of AFL Sports Management and Leadership Program.
  • Main duties involved administration work such as data entry, entering in player’s information, banking details and editing content on the website weekly.
  • Organising for club events including Season Launch, Gear Handout and the Best and Fairest night.
  • Assistance on game day by running water to the players and operating the scoreboard.
  • Other duties included cleaning, establishing new storage organisation and updating filing processes.
AFL Trainee, Buckridge-Yost. Wilheminaland, Kansas
Feb. 2014 – Oct. 2014
  • Completed AFL Traineeship at AFL Sportsready with the host employer being John Monash Science School.
  • Main duties involved working the Physical Education department by organising and set up of sporting events and sports days (Athletics and Swimming Carnival, establishing new storage solutions for sporting equipment and making a register the equipment.
  • Working with budgets, ordering equipment and completing purchase orders. 
  • Assisting the Front Office by completing administrative work including data entry, filing, enrollment of new students, contacting past student to update alumni lists and answering phone calls. 
  • Assisting in the Careers department by facilitating work experience coordination and all other facets of the careers program. 

Education

West Collier Institute, North Argeliatown, Indiana
Certificate IV in Business, Oct. 2015
West Corwin College, Madisonchester, Illinois
Diploma of Sports Development, Jun. 2015
The Sipes, Brandeestad, Hawaii
Certificate III in Sport & Recreation, May. 2014
Klocko Academy, Emmerichland, Indiana
Certificate III in Fitness, Apr. 2013
Southern Iowa University, Lake Tannerland, Illinois
High School Diploma, Jan. 2012

Skills

Data Entry
Assessing Government Grants
Report Writing
Inbound and Outbound Phone Calls
Dispute Resolution
Appointment Setting
Mircosoft Office Suite
Google Application

34713b46-e2f4-4237-8fe0-643df7d576e1

Andrew Smith


Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

A highly motivated and ambitious individual with great ability in communicating and developing relationship with customers in general. Possessing excellent management skills and having the ability to work with minimum supervision, strong dynamic, diligent, and detail orientated personalities. A level headed, calm and patient person who is able to carry out any customer service role professionally and effectively.
High-level computer literacy including proficiency in all Windows including servers, internet, Galileo, JDE, VRP and extensive knowledge of Microsoft Office Package. 

I am looking for a position with a dynamic company that will offer new challenges and opportunity to leverage my qualifications, my experience and my proven strength in administration, sales, customer service to further develop my career.

Employment history

May. 2018 – Present
East Fawn, Rhode Island
Customer Service Officer, Frami, Lakin and Smitham
  • Professionally handle both incoming calls and outbound calls.
  • Responsible for booking skip bins and other services either online or phone request.  
  • Working cohesively within a team environment.
  • Responsible for responding promptly, in a positive, professional and timely manner to internal and external customers by listening effectively to determine the best course of action and implementing timely action to meet the customer’s requirements. 
  • Demonstrated passion for excellence with respect to treating and caring for the customers.
  • Possess a strong work ethic and team player mentality.
  • Professionally handle incoming request from customers and ensure that issues are resolved both promptly and thoroughly.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Communicate openly and effectively with other departments to meet the customer’s needs. 
  • Keeping accurate records of discussions or correspondence and archive documentation associated with customer and service records.
  • Ensure compliance with all company customer service procedures. 
  • Ensure accurate entry of customer information and work request resulting in run sheet distribution having zero errors.
  • Prioritise and delegate corrective actions to operational personnel and ensure completion of tasks within agreed timeframes.
Jun. 2016 – Jul. 2016
Rematon, Wisconsin
Sales Support / Environmental Waste Reporting, Cummings Inc
  • Responsible for generating weekly and monthly environmental waste reporting for the customers
  • Trained colleagues to do monthly waste reports.
  • Assist Account Managers with the uprates on VRP 
Jan. 2010 – Feb. 2010
Harlanbury, Vermont
Customer Service/Administration /Technical Officer, Hagenes-Kilback
  • Maintained the City’s ISO9001 quality management system, which focused on service and delivery of waste services to homes in Wanneroo and Joondalup.
  • High-level customer service extended in prompt and courteous manner to all external and internal customers.
  • Effective resolution of internal and external request/complaints received via direct inquiries, Proclaim Action Request, telephone and emails.
  • Provided support and backup within the Customer Service Team.
  • Clear and concise redirection of communications on an ‘as required’ basis to the correct area of responsibility within the City of Wanneroo. This action was taken when a request /complaint had been made to the incorrect unit.
  • Commitment to operating and making improvements to the Waste Services Quality System.
  • Commitment to continuous improvement in best business practice.
  • Progressed action requests through the internal property record system ‘Proclaim’.
  • Updated customer service database.
  • Responsible for weekly and monthly reports for the cities of Wanneroo, Joondalup and City of Swan.
  • Processed applications for waste services received for City of Wanneroo and the of Joondalup.
  • Provision of effecient, consistent and timely administrative support to the section ensuring that deadlines were met and actions arising were completed within designated timeframes.
Feb. 1999 – Apr. 1999
Beiertown, Nebraska
Front Office Manager’s Assistan, Hauck Group
  • Gathered hotel Key Performance Indicators (KPIs) monitored and analysed information to used in weekly and monthly executive management and board reviews.
  • Developed and documented procedures for the effective operation of the business unit.
  • Provided high-level administrative support by conducting research, preparing statiscal reports, handling information requests and performing clerical functions such as preparing corrrespondence, receiving visitors, arranging conference calls, and scheduling meetings. 
  • Prepared invoices, reports, memos, letters, financial statements and other documents using word processing, spreadsheets, database and PowerPoint for presentations.
  • Trained and supervised clerical staff on the use of the latest software.
Nov. 1997 – Apr. 1998
New Sheree, Delaware
Business Centre Representative, Lowe-Kunde
  • Promoted a helpful and professional image for the Business Centre facilities and provided high-level of customer service to clients.
  • Prioritised duties and carried them out accordingly.
  • Ensured guest requirements were met and urgent correspondence was handled immediately and efficiently.
  • Carried out guests personal requests such as flight reconfirmation, scheduling meetings and secretarial duties.
  • Consistently maintained a positive and proactive attitude with regard to helping guests.
  • Drafted reports, letters, memos, forms, invoices, invitations and correspondence, including confidential documents. 
  • Prepared photocopies and arranged courier services for documents and parcels on behalf of the hotel guests. 

Education

Oct. 2011
Certificate IV in Tourism: Hospitality / Travel and Tours
  • East Tennessee College – North Juleneshire, North Carolina
Jul. 2011
Certificate II in Business: Business Administration
  • The Harris – South Otistown, Alaska
Jan. 2011
Certificate III in Tourism: Hospitality / Travel and Tours
  • Moen College – Deedeeburgh, Iowa
Mar. 1997
Bachelor of Science: Commerce major in Computer Science and Information Systems
  • Kuhn Academy – South Kattieton, New Hampshire

Skills

Negotiating Skills
Experienced
Willingness to work a flexible schedule and occasional overtime when needed.
Expert
Self-disciplined
Expert
Working with others
Expert
Highly Organised and Pro-active
Expert
Fast learner and driven to action
Expert
Customer Satisfaction
Expert
IT Skills
Experienced
Multi-tasking
Expert
Listening Skills
Expert

References

ba168817-7bda-495a-9047-1d26baa064ad

Andrew Smith

287 Custer Street, Hopewell, PA 00000
andrew_smith@example.com
(000) 000-0000

Professional Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction.  Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.  Actively seeking a suitable role where I can utilize my education and experience to add immediate value to an organization.

Employment history

Customer Service Officer, Dibbert-Morar. Ziemeburgh, Arkansas
Jul. 2016 – Jan. 2017
  • Greet customers and ascertain what each customer wants or needs, provide the service that is best suited and required.
  • Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services.
  • Process ID checks, workcover licences and provide customers with documentation required to obtain passports. 
  • Set up and arrange displays or demonstration areas to attract the attention of prospective customers.
Property Manager, Nitzsche, Jacobson and Torp. Lakeshiahaven, Washington
Mar. 2012 – Apr. 2012
  • Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas.
  • Determine and certify the eligibility of prospective tenants, following government regulations.
  • Inspect properties routinely to determine necessity of repairs or maintenance.
  • Rent properties or manage rental properties. Including rental payments, Monitoring and contacting tenants with upaid dues and keeping landlords updated.
  • Investigate complaints, disturbances and violations and resolve problems following management rules and regulations.
  • Plan, schedule, and coordinate general maintenance, major repairs, and remodeling or construction projects for residential properties.
  • Review rents to ensure that they are in line with rental markets.
Assistant Manager, Hettinger-Connelly. West Sherill, Maryland
Jun. 2009 – Apr. 2012
  • Supervise and assign duties to staff members, inplement a functional roster. Motivate and empower staff to drive sales, Employ and train staff members, helping to attain required certificates.
  • Stock control; ranging from Post office supplies, office and school stationery, promotional material, magazine and newspapers and managing store inventory. Invoicing of all stock.
  • Accounts keeping, managing supply and returns from the sub-agents. 
  • Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion.

Education

West Auer, Hayestown, Missouri
Certificate IV in Property Services, Real Estate, Jan. 2011
Northern Texas Institute, North Quintonmouth, Nevada
Certificate IV Frontline Business Managment, Frontine Business Managment, Nov. 2010

Skills

Customer Service
Expert
Leadership
Experienced
Conflict Resolution
Experienced
Computer Knowledge
Experienced
Ability to work under pressure
Expert
Time Managment
Experienced

c23838a6-61bc-44bc-b973-3f2d6255c47e

Andrew Smith


287 Custer Street, Hopewell, PA 00000

andrew_smith@example.com

(000) 000-0000

Professional Summary

Highly proficient Administration matters and sales professional with more than 2 years of experience in marketing functions and sales operations along with international exposure. Collaborative team player with strong communication skills and strategic sense. Skillful negotiator who effectively expands customer base and implements marketing tools to increase sales
Results-oriented professional with proven track record of generating new business through strategic negotiation while cultivating new relationships with key stakeholders. Adept at developing marketing strategies, managing accounts, analyzing market conditions and generating high levels of revenue    
Innovative problem-solver & proficient individual, able to identify areas of improvement and implement company policies, standards and changes in operations that achieve bottom-line results. Expert presenter, adept at promoting healthy working environment in corporate setting
Proficient interpersonal communicator, adept in verbal and written communication, has strong problem-solving skills and operational expertise in fast paced corporate environment. Performance-oriented professional known for enhancing service levels, improving workflow processes and managing profitable relationships with stakeholders
Methodical, versatile, adaptable leader offering over 10 years of verifiable success as a Human Resources Assistant for a top-rated, global recruiting company.  Provides support to the HR Director in preparing and processing personnel actions, conducting technical training and offering assistance, and establishing and maintaining OFP’s (Office Personnel Files).
Trustworthy, dependable, responsible Personal Assistant with 5 years of experience providing ongoing support to a notable CEO within the technology industry.  Dedicated, tireless professional with a keen ability to maximize both time and business efficiencies.  Well-organized with in-depth technical knowledge and keen attention to detail.

Employment history

Customer Service Officer, Fay, Davis and Cronin. New Shareehaven, Kentucky
Mar. 2020 – Present 
 Bank Customer Service Representatives are responsible for assisting customers with their banking needs. Whether a customer or potential client requires information on banking fees, or if they are seeking information related to online banking, Bank Customer Service Representatives are there to help and provide exceptional customer service. Bank Customer Service Representatives can be found working in banks or bank customer service centers. 
  • Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.
Assistanat Manager Sales, Steuber LLC. Kiethtown, Minnesota
Feb. 2018 – Apr. 2018
  • Selling of banking products to clients. Products might include either CASA, Credit Cards, Mortgage, Loans, Bancassurance or all of these.
  • Prospecting and identifying new leads and pitching to the clients.
  • Providing client service to existing customers. They are required to manage all aspects of customer relationships
  • Corporate sales to get premium and HNI clients
  • Strategizing & implementing ways to achieve sales targets
  • Work with clients to identify their financial goals and to find ways of reaching those goals.
Manager Operations, Grady Inc. Howeshire, Virginia
Apr. 2017 – May. 2017
Responsibilities/Accomplishments:
Expertly managing direct sales and marketing operations of aftermarket parts of heavy industry vehicles. Skillfully expanding
customer base by liaising with clients and assessing their needs
Effectively performing market research to bring lucrative opportunities for the organization while observing industry trends
and market activities. Collaborating with other departments to ensure smooth execution of processes.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.

Education

South Rath, Altenwerthburgh, Illinois
MBA, Human Resource Management, Feb. 2016

Skills

Ms Office
Record maintaining
HTML wbsurfing

fd8ffc7a-f2ed-4e0a-935e-96e216272148

Andrew Smith

287 Custer Street, Hopewell, PA 00000
andrew_smith@example.com
(000) 000-0000

Professional Summary

Administrative professional with extensive experience providing support to the Executive Officer of a multi-million-dollar organization. In-depth knowledge of standard office procedures, software, and machines; proficient use of Microsoft Office Suite, scheduling software, the internet, and database software. I am looking for an ongoing job to pursue during the future years that I am in the UK. I am available immediately and have flexibility across the week to support the Team and Business needs. I am open to Part time, Full time or Casual Employment. I want to grow personally and professionally with a fantastic organisation that supports people and communities daily. 

Employment history

Customer Service Officer, Beatty Inc. Port Lajuana, Maryland
Jan. 2019 – Present
  • Use computers for various applications, such as database management or word processing to create, maintain, and enter information.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Maintain 
  • Schedule and confirm appointments for clients, customers, or supervisors. scheduling and event calendars.
Resterant Manager, Connelly, Herzog and Gusikowski. East Carlo, Oregon
Sep. 2017 – Nov. 2017
  • Monitor employee and patron activities to ensure all liquor regulations are obeyed and followed.
  • Count money and make bank deposits.
  • Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
  • Investigate and resolve complaints regarding food quality, service, or accommodations.
  • Schedule staff hours and assign duties. 
  • Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.

Education

Western California Academy, Debbiborough, Nevada
First Aid, Current First aid, CPR and Emergency Training
Northern Louisiana Institute, New Jackelynburgh, Maine
Certificate 3 in Health Administration, Administration and Office Support, Mar. 2017
Senger College, Port Vasiliki, Alabama
High School Diploma, Graduated Secondary School, Jun. 2015

Skills

Project management
Experienced
Communicating with both Staff and Customers
Expert
Computers and Electronics
Experienced
Organisising diaries and sceduling appointments
Expert

e45cf1eb-7801-4c31-bff7-fa2e007c2ff3

Andrew Smith


Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

6 years of working in the banking industry dealing with internal and external while maintaining high level of professionalism. Liaising with customer whether its corporate customer or just a normal customers and assist them to meet their goal. 
Co-organizing staff movement within the branch for suit the branch needs and to provide good working environment. 

Employment history

May. 2018 – Nov. 2018
McClureport, Arizona
Customer Service Officer, Raynor-Littel
  • 2 years of customer service handling internal and external customer.
  • Provide solution under tight deadline for customer and subordinate.
  • Organize in-house team for Bank premise and merchandising.
  • Administrative job.
  • Assist customers by providing information and resolving their complaints.
  • Answer customers’ questions, and provide information on procedures or policies.
Jun. 2014 – Sep. 2015
East Kamiborough, Arkansas
Teller (Clerk), Osinski-Koss
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Greet customers entering establishments.
  • Answer customers’ questions, and provide information on procedures or policies.
  • Cash checks for customers.

Education

Jan. 2011
High School Diploma: ECONOMY
  • Eastern Grimes – East Silasshire, Nebraska

Skills

Customer Liaison
Experienced
Man-management
Experienced
Problem solving
Skillful
Working under tight deadline
Skillful
Computer skills (Microsoft Office)
Experienced

62242ade-fe94-4add-94af-296ddbe908ba

Andrew Smith


Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

I believe I would be suited to your administration role as I have vast experience in customer service, enabling me to interact with all types of clients.  I have always worked in an industry where customer confidentiality is important.  I am polite, have neat appearance and a professional demeanor.  I have banking experience which would help with computer, merchant and cash handling.  I am also a quick learner.

Employment history

Mar. 2020 – Present
West Britt, Montana
Senior Customer Service Officer, Keebler-Jacobson
  • Greet customers entering the Bank.
  • Process deposits/withdrawals – cash, cheque, credit cards.
  • Order/clear cash holdings for the branch on a monthly basis.
  • Service ATM
  • Assist customers by providing information and resolving any queries.
  • Reconcile cash draw daily
  • Manage other telling staff
  • Answer customers’ questions, and provide information on procedures or policies.
  • Operate 4 banking computer systems
  • Open/close accounts as desired
  • Deal with foreign cash
May. 2012 – May. 2013
New Sudiestad, New Mexico
Beauty Therapist, Bogan LLC
  • Undertake all beauty services
  • Order supplies
  • Reconcile bank account, pay bills
Feb. 2008 – May. 2008
Breitenbergmouth, Oklahoma
Cellar Door Sales, Keebler and Sons
  • Serve samples of wine to individuals and groups
  • Use cash til
  • Balance cash receipts.
  • Clean glasses and equipment.
  • Check identification of customers to verify age requirements for purchase of alcohol.
  • Provide friendly service
Nov. 1999 – Oct. 2002
Willhaven, Alabama
various, Douglas-Blanda
  • in this time, everything from telling, consumer lending, business lending, business reviews, ATM balancing, cash handling, branch manager of Penola, account opening/closing, cash ordering and everything else that goes along with banking
  • exceptional customer service.
  • Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.

Education

Present
Banking Courses
  • West Michigan Institute – Greenfelderside, Georgia
2007
Beauty Therapy
  • North New York University – Lake Mercedesburgh, Ohio
1991
High School year 12
  • The O'Kon – East Sean, Ohio

Skills

Customer Service
Experienced
Cash Handling
Experienced
Operate Computer
Experienced
Operate Merchant Terminal
Experienced
Operate Til
Skillful

6cc2b43b-46a0-4ad1-a8de-1b7eb0752340

Andrew Smith


Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Education

Jan. 2011
BBA: Banking and Finance
  • Maggio College – North Salinamouth, Mississippi
Jul. 2007
High School Diploma: Commerce
  • Western Delaware Academy – Lake Glennaberg, Oregon

ACADEMIA

Employment history

Aug. 2016 – Present
Caryfurt, Arkansas
Customer Service Officer, Muller Group
  • Confer with customers by telephone or in-person
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • To provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Greet and assist the guests in accordance with Customer service policies and procedures 
  • Handle all telephone inquiries and complaints in a professional way and delivering required information in accordance with Customer service policies and procedures
  • Ensure the smooth functioning of the customer service desk and the activities 
  • Ensure all the informative brochure holders are filed and kept neat and tidy at all time 
  • Assist in the mall events and promotions with Marketing Team
  • Contacting the Marketing campaign winners and Keeping the record of them for Audit purpose.
  • Assist in maintaining a current and accurate contact list for all tenants 
  • Meet and maintain good relations between the tenants and the store managers 
  • Handle and ensure a smooth and accurate sale of gift vouchers, merchandises etc. 
  • Meeting company objectives and sales targets 
Jan. 2013 – Sep. 2013
Felixshire, Ohio
Cabin Crew, Funk-Osinski
  • Greeting passengers as they board and exit the plane
  • Showing passengers to their seats and providing special attention to certain passengers, such as the elderly or disabled
  • Serving meals and refreshments
  • Checking the condition and provision of emergency equipment and information for passengers
  • Demonstrating emergency equipment and safety procedures
  • Administering first aid
  • Dealing with emergencies
  • Supplying passengers with newspapers, magazines and in-flight entertainment 

Professional Summary

 
AREAS OF EXPERTISE AS AN HR 
  • Managing Annual Leave plans 
  • Preparing monthly and daily schedules for staff keeping staff’s attendance and absence record
  • Assist Customer Service Supervisor in preparing monthly roster by providing customer Service requests/ Annual Leaves / PH 
  • Preparing overtimes for colleagues and assist them whenever required 
  • Preparing the final reports and sharing it with HR 
 
AREAS OF EXPERTISE AS AN ACTING TEAM LEADER 
 
  • Work closely with Customer Service Team Leader & Supervisor 
  • Assist the Team Leader and Supervisor in amending and updating the requirement on a timely basis across assigned operating assets 
  • Work closely with Supervisors in preparing staff gatherings or events. 
  • Represent the Customer Service department in the absence of Team Leader / Supervisor 
  • Ensure the Customer Service Team complies with Standard procedures for smooth operational functioning of the department 
  • Act as backup for colleagues / Team leader in their absence 
  • Assigned to prepare daily task for customer service officers to ensure coverage of Customer Service desks and Call Centre 
  • Handle and resolve Customer complaints in accordance with Customer service policies and procedures 
  • Prepare and audit complaint report and share it with the Mall Manager 
  • Assist Customer Service Team to develop positive relations with Customer 
  • Assigned to issue Bulk Quantities Gift card transactions for Corporate client 
  • Assist Team Leader to achieve 0% discrepancy in Gift Cards and cash handling 
  • Assist Team Leader and Supervisor to monitor all policies and procedures related to Internal Audit 
  • Ensure positive and ongoing communication between the internal & external department 
  • Handled NPS department by preparing weekly, monthly and yearly presentations 
AREAS OF EXPERTISE AS INVENTORY INCHARGE 
 
  • Keeping the Gift Card Inventory track and updating the Customer Service Team Leader / Supervisor 
  • Preparing a checklist of stationery items and reporting any shortage 
  • Placing the order for stationery whenever required 
  • Preparing the checklist for First aid items and reporting any shortages 

Languages

English
Fluent
Urdu
Native speaker
Hindi
Fluent
Arabic
Basic

Skills

 High communication level
Expert
 Ability to work under pressure
Expert
 Passionate towards any task given
Experienced
 MS Office, Excel, Word, PowerPoint
Experienced
 Time Management
Expert
 Leadership
Skillful

Awards

1589e5d3-6836-4885-b322-52b53456a4da

Andrew Smith


287 Custer Street, Hopewell, PA 00000

andrew_smith@example.com

(000) 000-0000

Professional Summary

Sales professional with 5+ years of experience in the areas of business and sales channel development for multi-national organizations.  Passionate, results-driven leader with a deep technical understanding and strong ability to identify, cultivate, and maintain strategic relationships with both clients and non-clients to achieve company-wide goals and objectives.

Employment history

Customer Service Officer, Strosin Group. North Cary, Virginia
Apr. 2019 – Present
  • Create awareness of and develop the brand in Chittagong.
  • Target and execution of visit plan in different corporate houses .
  • Target individually potential clients and introduce GD Assist Services to them. 
  • Collect client data from different sectors for SMS marketing. 
  • Collect patient’s queries and provide with best possible solutions. 
  • Follow up existing patients’ current status.
  • Collect patients’ medical reports and submit to the respective concern for appointments. 
  • Collect patients’ medical reports and submit to the respective concern for appointments. 
  • Follow up existing patients’ current status 
     
     
     
     
     
     
     
     
Senior Executive-Marketing & Operations, Spinka and Sons. South Ossietown, New York
Apr. 2018 – May. 2018
  • Identify opportunities, produce leads and book appointments with the patients with proper visit.
  • Overseeing and developing marketing campaigns.
  • Enthusiastically follow up patients and report updates to the management.
  • Devising and presenting ideas and strategies.
  • Organizing and execution of promotional activities.
  • Coordinating internal marketing and an organization’s culture.
  • Consultation with interested patients with proper information and medically technological updates.
  • Make appointments for interested patients along with accommodation, transportation and cost estimation.
  • Contribute to the team performance by sharing and implementing Best Practice Ideas.
  • Meet monthly and yearly targeted revenue.
  • Report to director and Head of office with a monthly and yearly update. 
     
Corporate & Strategic Sales Executive, Rempel-Mills. Christianshire, New Jersey
Dec. 2016 – Mar. 2017
  • Identify opportunities, produce leads and book appointments with the emphasis on high quality leads.
  • Develop creative pitches and propositions aimed at specific industry sectors.
  • Proactively follow up leads generated from canvassing corporate market.
  • Use of initiative to identify and follow up opportunities with companies who are not already in the database.
  • Manage the database to a high degree of accuracy to ensure targeted marketing activity can take place to generate new business.
  • Managing customers for business development.
  • Contribute to the team performance by sharing and implementing Best Practice Ideas.
  • Meet sales target and make sales update through presentation.
  • Report to line manager with a monthly sales and stock report.
  • Report to Finance head with a monthly finance report and cash movement 
     
Direct Sales Executive, Emmerich LLC. Shalondashire, Kansas
Sep. 2014 – Jan. 2016
  • Directly responsible for day to day sales.
  • Assisting and leading a team of sales executives on a daily basis.
  • Meeting new clients and pursuing them for possible sales according to their requirements.
  • Keep in touch with existing customers to get customer service feedback and report it to higher management.
  • Investigate any sales rejection for reasons and make a report of it to pass it to the management for the betterment of customer service.
  • Maintain an updated database in sales database including all activities 
     
Sales Executive(Trainee), Hilll-Heller. Parkertown, North Dakota
Jun. 2011 – Jul. 2011
  • Customer service.
  • Responding to customer queries.
  • Meeting potential customers in person to pursue sales.
  • Listening to customer requirements and presenting with appropriate product 
     

Education

Northern Dare, West Robertoland, North Carolina
BBA, Marketing, 2014
East Delaware Institute, Lake Queen, Tennessee
Higher Secondary Certificate Exam (HSC), Science, 2008
Morissette Institute, Schambergerchester, Nevada
Secondary School Certificate (SSC), Science, 2005

Personal Information

Interests

Languages

English
Bangla
Hindi

Skills

Internet Knowledge
Energy & Confidence
Online Marketing
Computer work

707f301c-5040-4a5e-9676-a5834f59d3af

Andrew Smith


Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

I am looking to put my working experience to good use in an entry-level leadership position.
A goal-oriented person, team player, experience in different types of field. Utilizing excellent
communicating skills, I developed and maintain successful working relationship with both
internal and external staff. Eloquent, presentable, and approachable. I am creative, diligent,
organised and relish hard work. I have proven myself to be a strong leader and hoping to
gain employment with a company that will benefit from my experience and passion.

Employment history

Dec. 2019 – Present
North Sena, Ohio
CUSTOMER SERVICE OFFICER, Fadel, Goldner and Weber
  •  Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution. 
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team sales targets and call handling quotas 
May. 2017 – Jun. 2017
Lianemouth, New Mexico
TRAINER, Stark Inc
 Warehouse Operations such as efficient in daily tasks would include, checking for
damaged or missing items, picking and packing orders and keeping the paperwork
up to date.
 Contributes to team effort by accomplishing related results as needed.
Aug. 2016 – Oct. 2016
West Ai, Louisiana
SENIOR CREW, Schroeder, Miller and Considine
 Coach, train and manage high-performing team to handle diverse responsibilities.
 Develop customer outreach programs to increase satisfaction and revenue.
 Consistently exceed guest expectations and facility service standards.
 Maintain facility as clean, safe and fully functional entertainment venue.
 Operating the systems.
Apr. 2015 – May. 2015
Greenholtshire, Minnesota
Supervisor, Ernser-Dach
 Launching incentive programs to generate and increase sales.
 Coordinating and supervising the day-to-day sales efforts of the team.
 Training and coaching team members on selling techniques.
 Gaining a thorough understanding of every customer’s needs in order to offer them
the best solution.
 Leading, directing and motivating the sales team.
 Addressing individual and group training needs.

Education

Aug. 2018
High School Diploma: DIPLOMA IN LOGISTIC & MANAGEMENT
  • North Montana Academy – Shirleneside, Kansas
May. 2013
SPM
  • North Kulas College – Batzbury, New York
Mar. 2011
PMR
  • Northern Vermont University – South Devin, Indiana

Skills

ATTENTIVENESS
Expert
EFFECTIVE LISTENING
Expert
CLEAR-COMMUNICATION
Expert
ADAPTABILITY
Expert
LANGUAGE
Experienced
COMPUTER
Expert

b73c69fc-94c7-4aad-959d-8c37028c4a85

Andrew Smith


Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Experience writer with a degree in Creative and Professional Writing and experience in arts administration and events seeks opportunities for further growth and experience. Adept at writing support documents for a variety of procedures as well as marketing copy. Thrives in a small team environment working towards time dependant projects. Great with numbers, computers, and conversations.  

Employment history

Nov. 2018 – Dec. 2018
Port Irishburgh, Maine
Customer Service Officer, Hoeger LLC
  • Delivering high quality and accurate information to the 300 enquiries the centre received per month
  • Facilitating one-on-one mentorships with industry professionals
  • Processing bookings, refunds, credits, and transfers through Eventbrite, aMember (Stripe and eWay finance), and a manual system
  • Maintain accurate records and reports of transactions for budgeting purposes
  • Working efficiently within an external system to book event spaces for both our organisation and our various industry tenant partners
Jun. 2016 – Sep. 2016
Balistrerihaven, Ohio
Delivery and Customer Service Representative, Ullrich and Sons
Mar. 2016 – May. 2016
Kuhlmanberg, Arkansas
Creative Industries Ambassador, Wisozk-O’Reilly
Presenting workshops and talks that encouraged primary and high school aged students to pursue creative studies at university. These workshops included poetry, short stories, digital storytelling, etc. 
Aug. 2015 – Jan. 2016
North Lewisstad, Delaware
Explore University Ambassador, Halvorson LLC
Presenting talks and conducting tours around campus to perspective students to teach them about university life and encourage them to pursue higher education. 
Jun. 2013 – Nov. 2014
North Elinamouth, Kansas
Science and Engineering Ambassador, Stroman-Wuckert
Presenting workshops and talks that encouraged primary and high school aged students to pursue science at university. These workshops included introduction to circuitry, DNA studies, genetic coding, etc. 

Education

Aug. 2016
Bachelor of Arts: Creative and Professional Writing
  • Western Iowa Institute – Bradville, Kansas

Skills

High level of computer literacy
Editing and professional writing
Exceptional customer service
Confident presentation skills
Working independently and effectively within a small team

Work Experience and Volunteer Appointments

Items of note

References

d4dd7e3c-de69-4c75-97af-b2e342f55f3b

Andrew Smith

Professional Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction.  Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.  Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.

Employment history

Customer Service officer, Heller, Altenwerth and Walsh. New Hortenciastad, South Dakota
Jun. 2017 – Oct. 2017
  • Attending to customers and providing them all facilities from check in counter to getting the baggage and attending all their problems.
  • Problems like during overbooking, to persuade the customer for alternate arrangement of flying.
  • Searching the passenger if they are missing after check in or after security done release the aircraft on time with all the passengers on board.
  • Providing proper seating arrangement preparing load sheet,looking for all safety measures while boarding the passengers,arranging to upload the luggage in proper and safe way and counting the heads of passengers and tallying with the counterfoil of the boarding card,taking extra care for sick, disabled and /or minor passengers during boarding and disembarkation,guiding passengers at all stages on ground for safe and correct boarding,arranging to bring the missing bag and above all,dispatching the flight on time.
Business management trainee, Bergstrom, Kutch and Cremin. Ankundingview, Florida
Nov. 2015 – Dec. 2015
Salon manager, Sporer-Bartell. Sengerstad, Oregon
Oct. 2014 – May. 2015
  • Greeted all guests in a warm and friendly manner to create a positive first impression of the spa.
  • Communicated all client reservations to appropriate staff.
  • Called clients to confirm upcoming appointments.
  • Restocked linen and laundry in all areas of the spa.
  • Followed through with client requests in a timely manner.
  • Performed inventory and restocking assignments as necessary.
  • Prepared first time guests over the phone for their selected services.
  • Answered a high-volume, multi-line telephone promptly and courteously.
  • Communicated effectively with management concerning important customer issues.

Education

West Gorczany University, West Millicenttown, Hawaii
Bachelor of Arts, Journalism, Dec. 2017
Nienow Academy, South Shawanna, Nebraska
High School Diploma, Arts, Jul. 2012

Personal info


Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Skills

Patience








Friendliness








Flexible








Positive attitude








Confidence








Oral communication








customer service officer

  • Customer Order

customer service officer

  • First point of contact for Malaysia (B2B) Shell fleet card customers ranging from corporate to government clients in a regional Shell card call centre
  • End to End (E2E) knowledge of cards process in order to strive for Customer Service Excellence and in depth knowledge of product offerings
  • Handling enquiries on Shell Card Online (SCOL) a web based internet solution to enable customer to manage their fleet conveniently and safely 
  • To provide exceptional customer service and people skills in line with Group’s policies and standards
  • Contributed towards a successful go live of Project Harurot HK; this was an upgrade of our customer database platform known as SuperSiras from R3 to R4 

customer service officer

  •  Ticketing,Check-in,Boarding Procedures, Important Announcements in Terminal.
  • Answer passengers’ questions about flights, aircraft, weather, travel routes and services, arrival times, or schedules. 
  • Operate 4 banking computer systems
  • Open/close accounts as desired

senior customer service officer

  • Greet customers entering the Bank.
  • Process deposits/withdrawals – cash, cheque, credit cards.
  • Order/clear cash holdings for the branch on a monthly basis.
  • Service ATM
  • Assist customers by providing information and resolving any queries.
  • Reconcile cash draw daily
  • Manage other telling staff

senior customer service officer

  • Locating and processing of branch errors for branches Australia wide daily
  • Complete and process forms as required for branches error located. 
  • Communicate with branch staff by phone or email of errors located.
  • Check data input and verify totals for branches general ledger accounts.

customer service officer

  • Assist customers with all inquiries on Maxis prepaid services.
  • Manage and resolve customers’ complaints on product and service.
  • Provide information about maxis prepaid services channels/service supported to enable customers to access the various service and enjoy the associated benefits.
  • Feedback / escalate any urgent/critical issues or problems to management on a timely basis.
  • Adhere to escalation procedures of handling customer complaints at all times.
  • Ensure all activities and tasks required are performed and documented in the tools provided.
  • Demonstrates a strong customer service orientation and takes responsibility to ensure customers are satisfied.

customer service officer

  • Create and Generate invoices for Buyer Advocacy clients using MYOB
  • Property Management Tasks (Console database)
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents for both Buyer Advocacy and Property Management 
  • Maintain scheduling and event calendars (ACT database).
  • Schedule and confirm appointments for clients and staff.
  • Arrange meetings or travel for office personnel.
  • use of word, outlook, excel when required

customer service officer

  • Resolve product or service enquires by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem with their laptops, PC and printers. 
  • Handle enquires on products and services.
  •         End to End tracking of all types of cancellation cases for all       channel.
  •         Follow up of any Account Statements and Coordination with  AMC

customer service officer

  • Update customer files and databases. 
  • Consult with customers by telephone or email to provide information, take orders, answer questions and handle complaints. 
  • Actively listening to customer queries and provide the customer with appropriate technical and/or operational solution on customer problems. 
  • Determine charges , collect deposits or payments, or arrange for billing. Document outcomes and steps taken. 

customer service officer

  •        Handling walk-in clients 
  •         cross selling 
  •         Business Punching 
  •          Resolve customer complaints regarding sales and service.
  •         Telecalling
  •         Provide assistance to clients by mails and on phone calls
  •         Support Sales team by coordinating with AMCs

customer service officer

  • Handle telephone and online requests by processing the information received accurately and efficiently.
  • Deal with customer complaints according to ALDI policies and procedures and with the best interest of both customer and company.
  •  Ensure customer call backs and follow-ups are completed within the set timelines.
  •  Provide first-level support to the regions and the Corporate Buying Department in relation to customer product complaints and product support issues within agreed time lines.
  • Liaise with suppliers and their help lines, customers, the regions and other third parties to help expedite complaints, with the ultimate goal of satisfying customer complaints within agreed time lines and within company guidelines.
  • Maintain and update customer service database for every call and case handled

senior customer service officer

  • Assisted customers with account related requests
  • Managed client bank account including opening and closing accounts
  • Cross-selled bank products and services
  • Executed personal, residential and collateral loans
  • Resolved client queries and complaints

senior customer service officer

  • Greet persons entering the office, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Process invoices for payment and reconcile petty cash fortnightly.
  • Maintain cleanliness and health and safety regulations.
  • Act as primary office Fire Warden.

customer service officer/ receptionist

  • Greet clients and respond to all enquiries.
  • Assist clients using computers, formatting documents, sending faxes and emails.
  • Manage diary and schedule appointments for clients.
  • Assist Employment Consultants with scanning and emailing of confidential documents. 
  • Maintain inventory and ordering of office stationery.
  • Organise catering for client and staff functions.
  • Reconcile and process the corporate credit card.

customer service officer

  • Handling customer enquiries
  • Demonstrated skills in conflict resolution 
  • Worked correspondence as well as face to face services.
  • Acting team leader for over 15 months for Sanction Specialist Team.

customer service officer

  • Receiving orders from email.
  • Provide Halal Certificate document’s for customer.
  • Access Portal for  update the invoice copy and payment amount of customer.
  • Prepare daily,weekly,monthly, and yearly report to Head of Department as assigned.

customer service officer

  • Communicate effectively with a wide range of people using different media (eg face-to-face, telephone, written)
  • Assess customers’ needs and broker solutions with them, taking into account their requirements and the outcomes sought by government and client agencies 
  • Act upon a customer’s enquiry, record action undertaken and finalise all transactions in a timely, courteous and professional manner
  • Develop partnerships with fellow team members, co-workers and, where applicable, the wider community to ensure customers are provided with a holistic approach to their circumstances
  • Provide a quality customer service in accordance with the department’s internal and external customer charters and display business acumen by safeguarding our reputation as a quality service provider
  • Educate customers regarding the compliance aspects of their requests
  • Undertake keyboard and data entry tasks efficiently using the departments computer systems

customer service officer

  •  Working in the Cards Division, using CHIP Database, with Senior Cards, Carer Cards, Companion Cards etc. 
  • Working in the Dept. of Housing and Public Works Division, using CHIP Database, Reside, Outlook, My Career and telephone. 
  • Check to ensure that appropriate changes were made to resolve customers’ applications and information on the database.
  • Provide assistance for customers with information and requests, in person and over the phone, including transfers to other departments when necessary.
  •  Respond to phone, face to face and online inquiries and requests, providing information and assistance to clients, in a high volume customer service environment and escalate as appropriate.