customer service executive
- Answer Corporate customers’ questions, and provide information on procedures or policies.
- Confer with Corporate customers by telephone to provide information about products and balance due and statement related inquiries.
- Resolve Corporate customer complaints or answer customers’ questions regarding policies and procedures., refunding money, or adjusting bills.
- Resolve Corporate Admin daily inquiries regarding bills, transactions, limits and more.
customer service executive
- Handle inquiries on account maintenance.
- Call customers for verification purposes.
- Direct clients inquiries to the correct department.
- Assist customers with any change or update of accounts.
customer service executive
- Worked as an executive in a pilot process of Life Claims & Servicing of Royal London.
- Looking after Reviewing, Altering, and Assignment part of the servicing team.
- Trained in the claims part and calibrated to process Surrenders, Maturities and Death related tasks.
- Trained in breach and complaints handling activity.
- Looking after MIS of the whole Royal London Team.
customer service executive, fleet specialist
- Collaborated with clients, recruiters and project team members to ensure project success.
- Developed strategies and worked directly with management to develop new strategies to reach company’s goal
- Implemented procedures to meet production deadlines, successfully executes service level agreements and comply with regulatory requirements.
- Work with customer service manager to ensure proper customer service is being delivered.
customer service executive
- Open and maintain customer accounts by recording account information.
- Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintain financial accounts by processing customer adjustments.
- Generate sales leads, meet personal/team sales targets and call handling quotas.
- Keep records of customer interactions, process customer accounts and file documents.
- Resolve customer complaints via phone, email, mail or social media.
- Greet customers warmly and ascertain problem.
customer service executive
- Procuring booking from carriers & forwarding them to customers for empty pick up of containers.
- Communicating & co-coordinating with CHA/exporters, operation team at port JNPT to control and effectively execute shipments/ cargo movement from Port of Loading to Port of Destination.
- Timely dispatch of shipped on board reports, pre-post shipments related updation & back office support.
- Handling online business activities & Well versed with EMS [Export Management software]
- Planning Shipment of the Client and Supervising operations to meet customer service delivery cycle parameters
customer service executive
- Business development and organizing marketing event
- Handle walkIn’s
- Assist customers by providing information and resolving their complaints. in customer interactions/ escalations
- Helping customers with credit cards offers and been a part of lead generation process.
customer service executive
- Handling all India customer calls queries regarding PAYTM market place.
- Resolving the issues like order deliverey, Product knowledge.
- Wallet transaction through PAYTM app.
- Cashback and payment issues.
customer service executive, fleet specialist
- Provided the overall management of the client relationship including identification of business challenges, monitoring of talent search, project progress and troubleshooting.
- Ensured that all complaints and claims processed, resolved and documented reporting any action to prevent recurrence
- Guided time sensitive measures for resolving difficult customer issues by directing research team, collaborating with Sr. Management, and negotiating settlements.
- Mentor’s or trained new customer service representatives in handling customer orders and documentations.
customer service executive
- Handling and interface with key account customers to support daily requests, including service activation and responsive manner
- Checked and follow up with sales manager regarding monthly customer requested volume and price quotation to tally up with customer Purchase Order
- Engaged with planner and production teams to ensure the stock readiness and take a proactive approach to resolve any potential problems
- Communicate with customer on shipping schedule, product availability and loading requirements on timely basis
- Coordinate shipments with transporters and freight/ forwarding agents
- Prepare all relevant shipping documents for custom clearance, courier out to relevant parties and to bank if it is Letter of Credit (LC) term
- · Ensured that customers were satisfied with services and received correct documentation by follow-up with customer via emails or phone calls.
customer service executive
- Answer calls professionally to take/ cancel orders and obtain details of complaints
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Process orders, forms and applications.
- Follow up to ensure that appropriate actions were taken on customers’ requests Following up on escalations Refer unresolved customer grievances or special requests to designated departments for further investigation Managing SLA’s Handling of client’s personal accounts
senior customer service executive
- Provide guidance to the new joiners experts to improve their understanding of product and their communication skills.
- Attend the coaching session with Team Leader regularly to ensure the flow and adjust the problem found.
- Demonstrate roles and responsibilities to contribute to the effectiveness of quality control.
- Handling all inbound calls, emails, and live chat pertaining to customer general queries, related to the company’s products.
- Coordinate with internal team to manage assign customers to ensure total customer satisfaction.
- To capture all relevant information and feed it into the CRM.
customer service executive
- Answer inbound call and outbound calls
- Keep customer data up to date in data base
- Make outbound call to collect payment
- Help customer to block the financial card in case lost
- Help team to achieve the target of the month
customer service executive
- Taking care of customers account. Handling disputes and credits accordingly.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Handling customer queries.
- Establish and maintain relationships with individual or business customers orprovide assistance with problems these customers may encounter.
customer service executive
- Making calls to pre-approved personal loan customers.
- Achieving sales target set by the organization
- Worked as Online Chat Representative in Etech for one of the major US cable, internet and home phone providing company’s (Time Warner Cable) customer service process which included account maintenance, billing, basic troubleshooting, credit check, contract maintenance, etc. Mainly worked with U.S. Based clients and resolved their query regarding the equipment and their signal level.
- Worked in the e-mail process simultaneously.
customer service executive
- Worked as a representative into the medical billing world.
- All the clients were based out of the USA.
- Check out the claim status.
- Record the payment by insurance companies into the CRM.
- Work on the correspondence received from insurance companies.
- To work on all the decline claims, correct and rebill them to ensure payment.
customer service executive , concentrix corporation
- Provide First Call Resolution as possible to ensure performance efficiency
- Ability to handle 60 to 100 calls and 20-30 pending tickets in a day
- Learned to communicate with callers around the world mainly US/UK and Korean
- Remember and put to use large information as ICAO Airport code
- Able to type and maneuver between different windows of program efficiency
customer service executive
- Sales and purchasing for all Petronas station dealers throughout Malaysia which currently covering Peninsular Malaysia (from Perlis to Johor to Kelantan Terengganu) mainly on fuel oils, lubricants, bitumen, aviation, LPG (liquid petroleum gas) to all Petronas products in the market.
- Assisting public customer on the latest Petronas activities.
- Involve in data entries of all Petronas station dealers and corporate customer information into CSID using latest fax system from Lotus Notes technology and assist in testing SAP CRM System in aims to meet requirements and developing customer service skills to customize for Petronas Dagangan.
- SCICOM Customer Service Representative responsible for developing the Customer Service.
- Representative staffs for Petronas Dagangan Call Centre.
- REPORTING TO SCICOM BERHAD FROM SEPT 1999 TO JAN 2001 FOR OTHER PROJECTS
customer service executive
- Establish and maintain relationships with individual and business customers and provide assistance with problems these customers may encounter.
- Receive payment by cheques, credit cards, vouchers, or automatic debits.
- Maintaining and updating customer records.
- Opening of new accounts.
- Handling of Cheque Truncation System (CTS).
- Confer with customers by telephone or in person to provide information about products and services.
customer service executive
- Worked for Citibank North America, CBNA process
- Answering account related queries for the Customer
- Explaining customers about products & services over the phone
- Up-selling and cross-selling products to the existing Citibank Customers
customer service executive
- Coordinating with clients
- Handling the Problems of Customers.
- Co-ordinating with seniors for solving the issues.
- Preparing daily & monthly reports.
- Maintaining the records of Customers.
customer service executive
- Reviewing and filling information on the invoices of various clients namely Britannia, ITC, Coca-Cola, etc.
- Worked on a company-specific application named BancPay which contained various invoice-related queues like WAPR, Pre-Audit, OOB(Out of Balance), etc.
- Currently working on SAP application which is the recent up gradation of the BancPay application.
- Making invoice payments using SAP application for the clients.
customer service executive
- Checking documents as per Consulate requirements and processing applications for Indian passport and visa.
- Evaluated applicant information to exploreissues, develop potential solutions andmaintain high-quality service.
- Handling day to day cash.
- Create reports
customer service executive, fleet specialist
- Exceeded the required productivity goals of 85%
- Conducted team building to increase morale and motivate team members to reach the goals of the organization
- Held team meetings with other staff members to review productivity goals
- Committed to total client satisfaction the objective is always to minimize client risk and increase cost-efficiencies.
- Guided time sensitive measures for resolving difficult customer issues by directing research team, collaborating with Sr. Management, and negotiating settlements.
- Held weekly conference calls and quarterly on-site meetings with customers, identifying and addressing issues and concerns
- Prioritized customers’ requests, ensuring that all last-minute requirements were met
customer service executive
- Book reservations for High valued customer.
- Help them with their travel queries for their international Travel.
- Process change, Reissue, and Refund for tickets.
- Upgrade Passenger to higher cabin.
- Promote business by making sales.
customer service executive
- Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
- Answering screening and forwarding incoming phone calls
- Maintains safe and clean reception area by complying with procedures, rules, and regulations.Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
- Compiled customer feedback and recommended service delivery improvements to management
senior customer service executive
- Processing Banking process through BPM appliciation for barclays bank.
- Listen to calls and identify defects and suggesting improvements for better accuracy
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers in fast-paced environment