customer service executive Archives

Resolving disputes between Card Member and Merchant.
Analysing end to end dispute process for the customers and collating information to all relevant departments.
Liaising with the customers and making them aware of all other HDFC products available to them.
Researching on the client’s transaction to be processed by analytics team (Forecast).

My job was to assist the travelers in check-in , issuing the boarding pass , boarding the flight etc.
Handling passengers and assisting them whenever possible
Handling arrivals and preparing reports in case any irregularity
Motivating and coordinating with the team to excel in performance and day-to-day activities.

To provide information to the customer regarding product.
To respond to the customer’s quires.
To register complaints.
To respond to customer complaints.

Making outbound calls for one of the biggest Banking firms in Australia i.e. CITIBANK and VIRGIN MONEY Credit Cards
Verifying the data provided by customers for the Credit Card Applications
Assisting customers with billing and payment problems or queries.
Strong multitasking ability due to duty requirement of handling emails and calls from customers simultaneously.

Generating sales leads that develop into new customers.
Identifying and assessing customers’ needs to achieve satisfaction.
Meet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policy.

Assist customers in the selection of handbag merchandise .
Processed customer purchases and returns.
Greet and approach customers promptly and knowledgeable.
Focus on achieving and exceeding individual sales goals.
Responsible for pricing all merchandise within the store

Responded politely to passenger complaints regarding ticketing and baggage handling.
Instructed passengers on all safety and emergency procedures and answered
Implement corporate or departmental policies, procedures, and service standards in conjunction with management.any questions and effectively communicated with customers.
Described product and service details to customers to provide information on benefits and advantages.

Follow up on customer interactions
Provide feedback on the efficiency of the customer service process
Keep records of customer interactions such as details of enquiries, feedbacks, as well as actions taken.
Going the extra mile with educating or sharing information for customer knowledge to use in the future.

Liaised between client and production department, facilitating communication and keeping appropriate parties updated on project developments
Maintained project schedules by managing timelines and making proactive adjustments
Communicated with production team members to keep project on schedule
Oversaw productivity streams for ongoing and special projects
Have a strong customer-centric focus and have the ability to quickly understand customer requirements and translate them into operational specs.
Offered support to other teams

Prepare and distribute customer activity reports
Maintain customer databases
Manage administration
Communicate and coordinate with internal departments

Manage customers’ accounts
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Record details of actions taken

Providing assistance to candidates at the counter and helping with the registration process IELTS and other exams related to the UK.
Administrative work and documentation
Coordinating pre and post-exam processes
Organize workflow to meet customer time frames

Contact customers for documents
Responsible to keep copies of important document for safe keeping/future reference
Ready to communicate with external agencies (immigration)
Process orders, forms, applications and requests

Responded to all customer inquiries thoroughly and professionally;
Updated account information in each customer’s record so that data was accurate;
Performed other administrative duties like generating weekly and monthly KPI reports.
Keep concerned with the escalated issue to the seniors.

Provide great customer service with listening & understanding, using creativity, problem solving skills to assist customer.
Resolve customer complaints or answer customers’ questions regarding policies, procedures, Deliveries (via live chat, phone calls & emails)
In the team, responsible to bring emails count during surge.
Provide new employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes from customer.
Implement departmental policies, procedures, and service standards in conjunction with management.
Train new employees in job duties or company policies or arrange for training to be provided.
Contact customers to respond to pending enquiries or to notify them of results from investigation or any planned adjustments.

Liaising between guests and partners to resolve complexity issues via phone and email on various topics
Managed guest calls effectively and efficiently in a complex, fast-paced and challenging call center environment
Responsible for providing the online & complete resolution to the customers
Responsible for online activation/deactivation of services, solving and forwarding the cases to the concerned departments.

Deal directly with customers either by telephone, electronically or face to face
Respond promptly to customer inquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle product and service inquiries
Provide pricing and delivery information
Perform customer verification’s
Set up new customer accounts

Hands-on working experience of complaints software
Managing staff and maintaining their monthly salaries
Handling customer queries
Providing training to the employees

Preparing sales forecasting, sales plan and sales report for the month.
Coordinating with carriers, overseas agents, local transporter, clearing agents for export and import shipment.
Send monthly metrics to key clients.
Liaise with Oman International Container Terminal for container related issues at port and obtain release order from shipping for new container

Attend to Inbound Calls/Emails/ chats from guests looking to make hotel bookings or to inquire about the guest loyalty program
Equip self with good product knowledge to assist customers with any inquiries
Ensure diligent follow up and fulfill promises made to customers
Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken.

Attending inbound and outbound calls.
Achieved daily sales targets.
Worked for Tata Housing in real estate process.
Maintaining customer database and do constant follow up.

Handling Entire Cash Transactions and administration
Handling the entire Medical Reports and Customers and dispatching the same
Engaging customers and solving their queries
Maintaining the tie up list of doctors in Bangalore
Handling the MIS of commissions that is to be paid to the tied up doctors and pharmacies
Handling stock of the clinic and pharmacy

Listen to customer requests, and taking proper actions.
Calculate and quote charges for services such as adding driver,vehicle or any other amendments.
Consult internal resources to determine charges for temporary vehicle and driver.
On customer request forwarding polices to underwriter to check whether policy correct or not if not then suggesting customer to go for new policy and giving cancellation quote or any other alternative if possible.
Explaining about why premium gone up.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions are taken.
Providing update on customer’s logged incidents, trouble tickets.
Maintaining and providing RFO (Reason For Outage)
Business development.

To provide good customer service.
To work as a team to achieve personal and branch sales target.
Responsible for showing and explaining the various features of financial products to potential customers.
Perform the tasks of handling cash payment, loan disbursement.
Dealing with customer.
Internal Operation.
Learning new product.

boarding/check in of passengers
supervise baggage hold ares and security holdup area
To troubleshoot network problems in operations under strict SLA norms, avoiding downtime.
Excellent customer interface skill.

Troubleshooting of VPN, L2VPN, L3VPN links and resolving cases like link down, link flapping, packet drops, errors, latency within last mile, duplex settings, bandwidth utilization and other routing issues for managed and unmanaged customers.
Troubleshooting various network related issue with service provider (Bharati, TTSL, Vodafone, Aircel, TTML, Railtel, Verizon, SLT,XO, TE DATA).
Interact last mile team and field engineer for media issue resolution.
Checking and configuring the RF devices at RF segment.
Checking TATA managed client’s router configurations.
Provide any kind layer-2 and layer-3 support in the network. It includes router/switches configurations, traffic routing, creating and managing Vlans.
Handling customer’s incidents, escalations, providing appropriate logs to customers through mail/NGP portal.

Handle customer inquiries, complaints, billing questions and payment service request.
Calm angry callers/customers, repair trust,locate resources for problem resolution and provide best option solutions.
Kept records of customer interactions or transactions, recording details of inquiries, complaints or comments, as well as action taken.
High volume workload daily.Resolved an average of 350 inquiries a day and consistently met performance benchmarks in all areas (speed & accuracy)
Helped company attain the highest customer service ratings.
Completed voluntary customer service.

Successfully managed $ 2- 3 million budget projects and successfully achieved the project scheduled goals.
From on-boarding to query resolution of the customers in TAT and doing recovery from the existing clients (SPOC).
Reviewed constantly the customer feedback and then suggested ways to improve the processes and customer service levels which increased the satisfaction rate from 61 % to 85 %.
Ensured that new clients will grow into loyal customers base in a specialist niche market by implementing a new loyalty program.

To prepare quotations, BQ and RFQ an approved service offering to existing and potential customers based on the customers awarded master contracts.
Tender participation and Response Management.
Manage customer expectation pertaining to agreed service levels.
Ensure continuity of service delivery by answering all requests for assistance in a timely and professional manner.
Project Reporting Management.
Monthly issue Invoices for billing purposes.
Establish and cultivate strong functional link and close operations with peers and managers on matter pertaining to presale operations, resources planning, customer’s complaint and technical support.

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