customer service executive Archives

Requests for payment of bills.
Activating new plans to customers.
Providing internet connections and digital tv connections to the customers
Identify and escalate issues to supervisors

Timely and accurate processing of sales orders monitor delivery and return status to customers on their orders.
Safe and optimal allocation of orders on the available fleet to achieve the desired truck turnaround (Truck scheduling).
Proactive engagement with customers and internal stakeholders on account balances to ensure orders are met within defined lead-times, and where applicable process waivers.
Record and monitor equipment repair and maintenance schedules.
Respond to service requests or difficulties in a timely and professional manner through various media including telephone, email, fax, face-to-face and internet, in consultation with relevant stakeholders.
Solicit for sales orders when activity is low.
Identify process improvements and support the team initiatives in implementing change.

Supporting a team of 18 dedicated associates in Hughes net Satellite Process
Communicating various issues, troubleshooting and resolving problems for the techs as well as customers.
Keep records of customer interactions or transactions, recording details of complaints, or comments, as well as actions taken.
Served with 2% of emergency level throughout the years.

Overdraft account verification.
Approve the overdraft limit on request from customer after KYC verification.
Receive payment by cash, cheques, vouchers, or automatic debits etc & Issue receipts, refunds, credits, or change due to customers.
Assist customers by providing information and resolving their needs and requirements.

Worked as a Customer Service Executive where I used to attend the inbound calls of the customers to resolve the issues related to their computers and laptops online.
Performed troubleshooting problems as per the customer’s needs and provide the best solutions to the customers.
Made sales call that increased sales which lead the foundation for future growth.
Obtain and evaluate all relevant information to handle product and service inquiries.
Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications.
Converted Inbound Calls into Sales Calls by performing upselling of the various products.

Perform Data Provisioning for new mobile phone line connections
Trouble-shoot customer related problems
Ensure that company policies are always met by adhering to strict quality management
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems quickly and efficiently.

Worked in collection process and responsible for reaching out to customers to collect payment for overdue bills, loans and other payments
Collect payments on past due bills
Set up repayment plans
Educate customers on product options and technology issues(mobile/Internet banking)

Handling FSI Application
Finding out fraud Transactions
Realising transaction for ATM Withdrawal & POS
Proficiently answer customer inquiries regarding their accounts.
Maintain customers’ accounts (including lost/stolen checks, check cards, stop payment etc.)
Review customers’ accounts for transactions accuracy.
Duties included basic teller transactions and cash handling for individual and business accounts.

Handle south prepaid and postpaid calls from reliance network
Resolve customer queries and complaints
Fulfills request by clarifying desired information
The ability to handle complex esquires.

Clear communication skills aimed at understanding customer needs and providing corresponding services
Track record of using tact when handling iratate customers
Self -presentation and positive attitude
flexibillity to work in an even -changing environment
Excellent follow up and after -sales service skills

Managing the team effectively to ensure achievement of target and performance.
Training and managing both the procurement of quality leads through outbound predictive dialing, managed lists, continuous inbound calls.
Training the new employees in the voice process as well as in the technicalities of the product to provide support to customers.
Attending escalation calls apart from taking normal calls.
Promote company products, services, and savings plans when appropriate.provide support to customers.

More than 1 year working experience in voice based BPO supporting the customer with computer security products.
Strong English communication skills.
attend SIT and UAT
recruitment and interview

lead a team of 10 call center and counter staff
handle inbound/outbound emails
handle escalation
handle emails and cases
preparing job description and role
preparing of SOP
training (in-house and on-site)

Handling inquiries on the phone with problems or concerns about Vodafone Post-paid
Handle email queries for online shopping merchant.
Track shipment and co-ordinate with courier partners.
Escalate shipping delays to expedite the process.

Handling Passenger flow in Check-In Counters, Boarding Gates & Arrival Halls.
Performing Ramp(Apron) Flight handling.
Generating Ancillary Revenue by selling Ancillary products.
Good ordination for Airlines On-Time Performance.
Selling seats at the reservation counters and generating revenue.

Providing technical support to the customers for the usage of set top box.
Troubleshooting technical issues faced by the customer in a timely and efficient manner.
Forwarding the problems faced by the customer’s to the technical team by raising a service request for a physical visit by the technician, thereby ensuring the resolution of the customer’s issue.
Taking up work orders from the new customer’s for the installation of the set top box.
Informing the customer’s on the new offers/packages offered by the company
Upgrading/Downgrading the service packages upon the request of the customer.
Helping the customer by co-browsing with him to recharge his account using credit card.

Maintain daily logs, documenting daily flight documents.
Examine, evaluate, or process flight-related documents before departure of the flight.
Prepare passengers and aircraft for departure
Maintain records of daily activities, personnel reports, weather conditions, air traffic, or cargo or passenger status, following procedures.

Managing incoming calls and customer service inquiries
Generating sales leads that develop into new customers
Coordination of documentation & processes with internal & external customers for Import & Export shipments of Air, Sea & Land to ensure smooth operations of the sales team activities.
Opening of relevant files, production of internal documentation, updating shipment statuses, assisting and advising customers of Arrival/ Departure, arranging deliveries & processing invoices.
Coordinate sales team by filing important documents and communicating relevant information
Log and monitor all Routing Orders with accuracy and timeliness
Inform clients of unforeseen delays or problems

Handling customer queries with regards to credit score, credit report, disputes and personal information
Providing guidance in order to have a good credit report
Providing security alert for fraudulent activity
Handling queries related to late payments, accounts not appearing on credit report, customer denied for credit, no credit score
Providing customers with credit monitoring and identity theft protection
Disputing inaccurate, derogatory information on credit report
Applying the role of a mentor to teach new associates

Attend In-bound calls regarding any communications problems.
In charge of managing account holders payment issues and payment plans
Research pending transactions
Answer inquiries of account holders

Managing incoming inquiries via chat and customer service inquiries. Deals with clients around Asia
Identifying and assessing customers’ needs to achieve satisfaction
Provide accurate, valid and complete information by using the right method/tools(CRM)
Handle customer complaints (irate customers), provide appropriate solution and alternatives within the time limits; follow up to ensure resolution, keep records of customer interactions, process customer accounts
Take the extra mile to engage customers, by high level of customer service
Proven customer support experience
Customer orientation and ability to adapt/respond to different types of characters

Received a Complimentary Call Award in accordance to customer’s satisfaction and feedback given via the call.
Managed both inbound and outbound calls according to the operational needs.
Handle customer’s complaints via phone and assist them by providing appropriate solutions or alternatives within the time limit.
Answered a constant flow of customer calls with up to 85 calls in queue per day.
Accurately documented, researched and resolved customer’s issues.

Handling documentation process for clients like H&M, VF and ensuring all booking FCR / CLR /are done using Shipper portal
Ensuring timely dispatch of documents so that the customer can process smoothly with the cargo clearance
Customer Relationship: Be the primary point of contact for customers and act as an advocate for the customer internally
Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires
Closely collaborate with other teams within and across Station/DOC
Standard Adherence: Adhering to process in line with the agreed execution Standards and customer specific IOP’s and monitor respective KPI’s; Adhere to Standard is the Standard
Business growth: Identify and execute up-selling opportunities; Driving value through the network

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken.
Worked closely with the project team to explain and make them understand the process and procedures.
Played an important role in decision making of the project.
Testing the codes prepared by the project team, disclosing the results and taking decision to deploy the code or not was one of the major tasks.

Worked with Line of Business closely to update the procedures
A part of streamlining and simplifying the procedures to make them user friendly for the staff to follow and gain customer satisfaction.
A part of Query resolution team, handled many queries of big heads.
Moved to automation project (Blue Prism).

Conducted customer support for Convergy’s global business process outsourcing activities
Created the Customer Satisfaction Plan for Orange Network
Actively participated in the designing and publishing of corporate website, marketing collateral, folders and corporate gifts
Validation of customer details includes various objects like checking OECD for correct TIN, making the customer understand our requirement, understanding the customer issues and providing the solution etc.,

Worked on all the work types in CRS.
Within short time gained complete knowledge in CRS and became an Auditor.
One of the SME’s in the process.
Trained peers on new procedures.
Handling the customer accounts to record their tax residence so that they do not evade tax.
Validation of CRS-I forms to record correct details from the customer.
Sending letters to the customers depending on the scenarios .

Daily Reports
Co-ordination with Shipping Line and Forwarders for DO collection
Operations
Co-ordination with Transporters for arrangement of Vehicles
Other Departmental Activities

Worked as an Auditor, engaged in End to End Analysis of the process performance
Was engaged as a Subject Matter Expert in New Business.
Helping a team of 20 FTEs with coaching and building the grounds for moving the process to a BAU stage.
Engaged and responsible for overall MIS of the whole process.

Activation of contracts
Cancelling of contracts
Arranging of collections
Swap deals
Replacements of faulty device
Issuing of sim cards
Processing of credits/Refunds

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customer service executive

senior customer service executive

customer service executive

senior customer service executive

sr. customer service executive

sr. customer service executive

customer service executive

customer service executive

customer service executive

senior customer service executive

customer service executive

customer service executive

customer service executive

customer service executive

customer service executive

customer service executive

customer service executive

customer service executive

sr. customer service executive

senior customer service executive

customer service executive