customer service executive

  • Ensuring quality of business and operational efficiency through proper process adherence.
  • Achieving branch targets. 
  • Preparation MIS reports and Audit Reports.      
  • Maintaining of branch books of accounts and statutory records, operations of branch as per manual of instructions Acquisition of new customers.
  • Retention of existing customers Collaborate with various departments to ensure smooth functioning of the branches.

customer service executive

  • Handling customers via email and chat support.
  • Tracking orders for the customers and updating regarding the delivery details.
  • Checking the customers account in order to avoid fraudulent and login in credentials issues.
  • Replacing or Refunding with respect to the customers request if the item delivered is damaged/incorrect.

customer service executive

  •  Handling inbound and outbound calls. 
  •  Maintaining customer relations. 
  •  Negotiating. 
  •  Achieving sales targets. 

customer service executive

  • Confer with UK based customers by telephone to provide information about credit/debit cards, cheques, etc.
  • Maintain KPIs and ensure all targets are met end of month
  • Resolved customer grievances consistently, collaborating with team members to achieve creative solutions.
  • Achieved target speed, volume, and accuracy performance benchmarks each week.

customer service executive

  • Responsible for passing waiver.
  • Checking of various bills and passes them.
  • Responsible for changing tariff plans, data plans etc.
  • Coordinating with other states branch offices.
  • Managing with calling department.
  • Coordinating with Circle Officers 

senior customer service executive

  • Worked for client – Barclays bank as a fraud analyst in the fraud department.
  • Looking after the cardholders accounts for any fraudulent activities and making calls to cardholders or UK branch in case of any doubts.
  • Providing customer support services after the verification is completed.
  • Registering any complaints of cardholders in case of dissatisfaction and taking appropriate action.
  • Taking inbound calls and replying to emails as well as making outbound calls to the U.K and Philippines branch.
  • Coordinating with the UK branch in verifying the card holder and clearing the account for any fraudulent activities.
  • Reporting any suspicious account to L3 team in UK for action.

customer service executive

  • CITRIX web application configuration.
  • Customer database update in CISCO CRM.
  • Handles with credit cards transactions for successful sales via telephone calls.
  • Handles walk in customers who would like to purchase tickets.
  • Provide closing report to accountant for all transactions made for the day.

customer service executive (asst. manager)

  • Performing Daily Banking Transactions and Requests, Assistance with E Age banking and Service Issues
  • Awareness and Adherence to KYC & AML Guidelines.
  • Cross Sales of All the Financial Products – CASA, Deposits, Assets and TPD.
  • Core Knowledge of System and its Processes.
  • Performing and Managing Various Promotional Activities on behalf of the Branch.
  • Cash Handling as a Backup Teller

customer service executive

  • Explain products or services and prices and answer questions from customers.
  • Perform outbound sales calls to potential customer. Client list will be provided by company.
  • Handing customer inquiries and follow up calls.
  • Handing of promotional activities / products to customers, and actively tap potential customers.
  • Actively maintain good relationship with the customer and achieve performance goals.

customer service executive (us process)

  • Worked as a Customer Service Executive to solve the problems of the Customers related to our client’s software.
  • Kept records of customer interactions and transactions.
  • Provide feedback on the efficiency of the customer service process.
  • Made Sales Calls to increase Revenue.
  • Handled escalated and upset calls and maintained the inbound call reports.
  • Familiarity with CRM systems and practices.

customer service executive

  • Resolving corporate as well as individual customer’s various types of product and service related issues. 
  • Passing of waiver for wrong amount decrements, network related issue, website related problem, general query etc. Use tool like Seibel to extract customer information  like billing information, personal information for validation purpose. 
  • Handling the escalation mails received from the Business Team and Front-end team and provided timely resolution.
  • Resolved  the Escalated cases which are registered by the RED (Retention Escalation Desk) Executive, Town office and various Reliance Web World, verifying the cases and passed adjustment if required.
  • Worked as a  coordinator  between central billing Department  with other billing Departments.

senior customer service executive

  • Lead a team of production operators to ensure that client requirements are delivered in time whilst meeting the Service Level Agreements. 
  • Providing service recovery assistance to clients in case of issues/problems, by conducting deep dive analysis. 
  • Represent the company by maintaining high standards of professionalism & build strong client relationships 
  • Other team management functions such as roster, leaves, timeliness, etc.

customer service executive

  • Familiar with SAP system
  • Have good judgment or discernment on the phones when talking to guests
  • Making Reservations
  •  Modified changed and/or canceled existing reservation
  •  Manage relationship with hotels by providing high levels of customer service and account management support.
  • Resolved complain between hotel and guest. 

customer service executive

  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that
  • Assisted in passbook entry, online transfers, linking saving account, queue check- pass and other non-monetary areas.
  • Confer with customers in person to provide information about products or services, take or enter forms.
  • Resolving Lost baggage complaints.

customer service executive

  • Resolves customer complaints
  • Processes disputes for fraudulent and non-fraudulent transactions
  • Explains account transactions
  • Processes customer requests in compliance to quality standards and regulations

customer service executive

  • Acted as a link between the technical department and the clients. 
  • Planned the development of communication and informational programs to maintain favorable public or stockholder perceptions of an organization’s accomplishments or agenda.
  • Received clients at the service center ensuring they got a good experience of the company’s hospitality and referring them for assistance. 
  • Drafted and sent communication to clients on the status of their repairs, complaints and queries.
  • Reviewed claims adjustments with clients, examining parts claimed to be defective, and approving or disapproving clients’ claims.

customer service executive

  • It was a multitasking profile from customer service to cashier
  • Preparing inventory
  • Take customers’ orders and write ordered items in register
  • Make sure the ordered product packed well and dispatched on time

customer service executive

  • Reservations and front desk facilities.
  • Baggage handling areas.
  • Ramp allocations.
  • Check in counters.
  • Customer relations officer.
  • Wing waking.
  • Secondary allocations as in daily sales reports , load and comparison agent .

customer service executive

  • Professionally and effective conversation with the customers to provide a satisfactory resolution.
  • Identify and develop sources of potential clients.
  • Effectively communicate with clients to gain commitment to purchase products. 
  • Overcome client resistance/objections to products.
  • Effectively employs sales skill to confirm profitable enquires

customer service executive

  •  Maintain comprehensive working knowledge of all programs, tools and systems. 
  • Strong computer skills, ability to navigate through multiple systems at once. 
  • Participate fully as a team member to assist as needed in completing all functions related to servicing the client, including selling additional products. 
  • Pro-actively stay informed about all airline rules and regulations and other industry requirements and keep immediate supervisor promptly and fully informed of all problems or unusual matters and takes prompt corrective action where necessary or suggests alternative coursed of action which may be taken. 
  • Provide superior customer service to customers through active listening and problem solving while working in a fast paced team environment. 
  • Sell travel arrangements and related services for clients and ensures sales goals are met in a professional and consultative manner. 
  • Serves customers by providing product and service information, resolving product and service problems. 

customer service executive

  • Following correct escalation procedures to Line Management and/or Customer Relations.
  • Obtain and evaluate all relevant information to handle inquiries and complaints.
  • Record details of inquiries, comments and complaints and action are taken.
  • Resolved an average of 350 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume).

customer service executive

  • Dealing with customers can require large reserves of patience
  •  resolve an issue that they have with your product or service.  
  •  Able to provide clear customer service in respective languages 
  •  customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention 

customer service executive

  • Confer with customers by telephone or in person to provide information, or obtain details of complaints.
  • Created a process flow for data collection.
  • Updating new scenarios in the process.
  • Assistance in Report creation.

customer service executive

  •  Providing technical expertise, business planning and workflow management for ensuring smooth integration of network services.
  • Handling International Private Leased Line (IPL) feasibility for TATA on net segments to support customer deliveries.
  • Handling International Cable Transmission Capacity Management (DWDM/SDH) for TATA network provisioning.
  • Supporting priority restorations of services during outages on International submarine cables (TGN EA/TIC/SMW4/IMEWE).
  • Working on International/India customer’s feasibility using SFDC tool for delivery of desired services.

sr. customer service executive

  • Assisted the Sales team for incoming customer’s requests
  • Analyzed customer’s needs and made arrangements adhering to company policies
  • Escalations
  • Additional Responsibilities-: 

customer service executive

  • Quality Checker Singapore Payments-: 
  • The Process Involves In Real Time Posting Of Financial Transactions As per Customers Requests In Retail Banking Wealth Management,Global Banking,DCMB and CIB.
  • Contributed to client satisfaction by communicating with customers in a clear and concise manner.
  • Data management to ensure all KPI and SLA’s are met resulting in accurate reporting.
  • Preparation of various work related reports.
  • Perform floor walking answering queries related to business( As Subject Matter Expert).
  • Engaged in handling conference calls with business

customer service executive

  • Responding promptly to customer inquiries. 
  • Maintaining a positive, empathetic and professional attitude toward customers at all times. 
  • Acknowledging and resolving customer complaints. 
  • Provide personalized service to in-phone inquiries and feedback from

customer service executive

  • Inbound tour operations.
  • Airport assistant for foreign customers.
  • As a local travel guide.
  • Periodic report generation for specific task within agreed timelines

customer service executive

  • Working with the team on legal requests like subpoenas, restraining notices and tax levy’s. 
  •  Establish and maintain relationships with internal customer business areas. 
  • Constantly staying updated with regulatory requirements.
  • Staying in touch with the business area on a regular basis  for the recent updates.
  • Constantly working with the team on process  improvement ideas for the smooth flow of process.

customer service executive

  • Co-ordinate with sales representative for customer document. 
  • Verify the documents and check the cibil score for customer. 
  • Updating the HDFC data base as per Customer document. 
  •  Complete call logs and reports