customer service executive

  • Booking release
  •  Sending Loading Confirmation (SOB) / Shut-out messages to customers .
  •  Co-Ordination With Customer For Bl Submission. 
  •  Co-ordination with RACINDIA for bl completion.
  •  Preparing Invoices. 
  •  Payment Collection And Cashiering  
  •  Bl Releasing 

customer service executive

  • To Evaluate the reports and Emails from the customer and manage them and send to the client.
  • Communicated all retail initiatives and promotions to customers to generate return business. 
  • Served as the main liaison between customers, management and sales team. 
  • Handled high-volume daily paperwork and cooperated with the accounting departments regarding invoicing and shipping problems. 

customer service executive

  • Keeping track of cut off timings of different vessels
  • Solving customers’ queries in regards of free days at destinations, charges paid by the customers at POD, COD matters
  • Close follow up with Shipping Line in matters regarding Deliver Order, Bill of Lading, Invoices, Free days at POD, Shipmner tracking, Current Vessel situation etc
  • Rate filling with shipping line and quoting rate to the customers

customer service executive

  • Maintaining the track file – shipment and vessel ETA wise
  • Booking submissions, Booking Revision/Revalidation in various Shipping Lines
  • Shipping Instruction submission through INTTRA or as per shipping lines’ format wise
  • Processing drafts
  • Maintaining requires documents shipment wise as per various shipping lines’ requirements 
  • Tracking of the shipments done
  • Weekly updates to the customers for vessel ETA, current status of vessel, loading confirmation of the shipments

customer service executive

  • Answer calls and respond to emails 
  • Handle customer inquiries both over the phone and by email
  • Update existing customer information 
  • Produce call reports

customer service executive

  • Customer support executive and attended billing queries for Powergen UK (Eon electricity.)
  •  Resolving various issues and assisting clients on selecting the most suitable rate plan, payment method
  •  Recognised as the best performer across the floor for excellent customer service skills and quality.
  • Highest earner and best quality score for over 7 consecutive months 

customer service executive (contract)

  • Handled customer complaints pertaining to their consignments
  • Monitored and ensure timely delivery of incoming consignments Liaised with consignee for payment and delivery of their consignments
  • Assisted in the compilation of weekly and monthly service reports
  • Informs clients by explaining procedures; answering questions; providing information. Obtains client information by answering telephone calls; interviewing clients; verifying their problems. 

customer service executive

  • Maintain customer     happiness with forward   thinking  strategies focused   on customer needs and     resolving concerns.
  • Compiled customers feedbacks and recommended service delivery improvements to management. 
  • Communicated with vendors regarding back orders availability and future inventory  and special orders.
  •  Achieved and constantly exceeded Revenue quota through product and service promotion during routine calls. 
  •  Provided primary customer support to internal and external customers in fast faced environment. 

customer service executive

  • Report and process Import and Export data using LMS.
  • Coordinating internal and external customers for physical clearance of Cargo, involves multi party information exchange ( AAI, CUSTOMS etc).
  •  Interaction with customers on the policies of renting vehicles, insurance as well as terms and conditions. 
  • Deliver and receive vehicles to and from customers. 

customer service executive

  • Resolve customer complaints via phone,email,mail,or social media.
  •  Assist with placement of orders, refunds,or exchanges.
  • Suggesting information about other products and services.
  • Use telephone to reach out to customers and verify accounts.
  • Opens customers accounts by recording account information.

customer service executive

  • To keep customers happy and successfully solve any problems with accurate information that arise through app.
  • Confer with customers by chat provide information about products or services, to take orders, cancel orders, or obtain details of complaints. 
  • Keep records of customer interactions, recording details of inquiries, complaints or comments, as well as actions taken.
  • Supervise the work of customer service employees to ensure they adherence to quality standards, proper procedures and correcting errors or problems.
  • Train or instruct the employees in job duties, arrange for training to be provided.
  • Review records or reports pertaining to activities such as production, ART and AHT.
  • Provide the information about the new updates to the team.

customer service executive

  • Explain products or services and schemes, and answer queries from customers.
  •  Keeping records of customer interactions, transactions, comments and complaints. 
  •  Communicating and coordinating with colleagues as necessary and  Providing feedback on the efficiency of the customer service process. 
  • Providing complete customer service for Barclays bank in the UK.

customer service executive

  • To handle and offer enhanced attention to priority passengers, VIPs, Ums, Disable Passengers, and YPs, etc. 
  • Passenger and Baggage check-In to attend BMA( Baggage Make-Up Area at the Ramp )
  • To get the clearance for General Declaration ( GD) and passenger manifest signed from Immigration and customs for Onboard. 
  • Service control ( checking INR count, coupon tickets and billing excess baggage if any) 
  • To attend the arrival flight, BBA (Baggage Break-Up Area), to attend and raise PIR (Property Irregularity Report) and DPR (Damaged Property Report) allied Arrival Works. 
  • To attend Transit Passenger and handling incoming deportees. 
  • To organize passengers in SHA (Security hold area) and boarding gate. 

customer service executive

  • Giving proper guidance to the customer to buy the product according to their needs.
  • Building a proper relationship with the customer 
  • Convince the customer for buying a proper product.
  • Providing personal loan .

customer service executive (voice & non-voice for ebay uk)

  • Resolve customer queries via phone, email, or chat.
  • Resolving queries related to Buying, selling, registration, policies, Billings or general queries related to Website.
  • Build sustainable relationships of trust through open and interactive communication Identify and assess customers’ needs to achieve satisfaction.
  • Provide accurate, valid and complete information by using the right methods/tools Follow communication procedures, guidelines and policies
  • Meet Targets (No. of Calls or chat or emails, Agent Satisfaction (ASAT %), First time resolution (FTR %), Working hours etc)
  • Help company attain the highest customer service ratings

customer service executive

  •  Keep records of Pledges, Releases, Part payment, Consolidation on daily basis. 
  • auction data calling and follow up with customers and visit the customers whom no. are not reachable.
  • Maintain daily report for visiting and collecting Small Medium Enterprises (SME) customers daily payment.
  • Keep daily End Of Day (EOD) records and send the data to Head Office (HO).

sr. customer service executive

  • Front Line Customer Service Executive attending to and resolving Customer Queries 
  • Providing training to the new joiners
  • Providing clarification on the process and procedures to the fellow executives
  • Cross Monitoring calls and providing feedback for better performance.

customer service executive

  • Vessel submission to customs for Brazil 
  • Uploading originals on website to customer 
  • Manage the training and development of new recruiters 
  • Doing the assigned job according to the profile 
  • Thorough understanding of Maersk Line internal systems which include: GCSS, MARS, GSIS, RKEM 

customer service executive

  • Technical Support & Troubleshooting related to Windows and other applications.
  • Providing Support on computer peripherals, products and devices – H/W & S/W.
  • Maintaining quality and user experience.Communication with customers in order to resolve issues & raising the Trouble ticket and closer with in predefined SLA.
  • Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
  • Monitoring various applications and consoles to maintain availability and performance..
  •  Meet the SLA and OLA for issue resolution and escalation on Incident, Task and Request.
  • Responds to Emails, instant messages, and assigned tickets from users.

customer service executive

  • Receive calls from UK customers, and give them information about their pay monthly A/c.
  • Provide Customer additional information related to their product features & benefits.
  • Provide them information about the HANDSET compatibility.
  • Provide information about the new product launch and new tariffs.
  • Help the process in retaining the customers.

customer service executive

  • Acknowledge customer’s credit card complaint via email and phone.
  • Speak to the U.S customers and merchants to resolve the dispute.
  •  Resolve the credit card disputes in accordance to the VISA and MasterCard regulations and RegZ of the USA.
  • Train the newcomers into the Team.

customer service executive

  • Send BAR (Booking at Risk) Report to the agency.
  • Comparing the containers of the vessel with PML (Port Master Load) file and the System Discharge List.
  • Send NOA (Notice of Arrival) to the customers.
  • Send B/L drafts on request of the customers.

senior customer service executive

  • Managing and processing of all online orders, mail orders and dealer orders (local and overseas)
  • Managing all emails enquiries and request for quotations of products and services
  • Making logistics arrangements for local deliveries as well as courier services 
  • Providing after sales support for customers over products and services
  • Generating of related order management documents and invoices using SAGE and CRM systems
  • Generation of daily sales report
  • Follow up on credit sales payment through SOA provided by Finance department 

customer service executive

  • Claim adjuster to settle the claims by filed by customer in coordination with dealer
  • Managing team in absence of team leader
  • Allocation of task within team
  • Send invoices to special customers with different currency rates. 

senior customer service executive

  • Daily contacting agency via mail or telephonic conversation.
  • Checking the DPS (Daily Positioning Sheet) of each service from Agency and according to it make changes in KPI.
  • Pull the list of DSR (Documentation Stages Report) from LARA, and convert it into Excel and segregate it into different sheets like Hazardous Cargo, Reefer Cargo, Break-bulk cargo, Empty Container, Transhipments, etc.
  • Verifying the Consignee and the Notify between LARA and DSR. IF found any discrepancy then send query to the POL.
  • Coordinating various teams to resolve these queries as soon as possible.
  • Custom Lodgements in to the System called Atlantis.
  • Send the invoices to the customers through Email.

customer service executive

  • Worked as service executive handling British Telecom (BT) customers.
  • Processing of telecom orders 
  • Running quality checks of orders submitted
  • Training of new resources

customer service executive

  • Taking inbound technical calls & chat’s for one of the largest mobile service operators in United Kingdom (3 Mobile)
  • Troubleshooting issues related to Mobile handsets & Modems
  • Resolving query for service related & taking escalation calls for the team in the absence of Team Leader
  • Handling the team in Team Leader’s absence

customer service executive

  • Handled the inbound calls for the credit cards customers and the escalated calls of the banking customers and resolve their issues by giving end to end solution.
  • Answers incoming customer calls in a friendly and positive manner and provides outstanding service to the customer throughout the duration of the call.  
  • Generating the revenue for the Bank through the sales, loans and value added services like internet banking, mobile banking etc.
  • handling international customers based in uk us canada.

customer service executive

  • Confer with customers by telephone to provide information about products and services, confirm orders,cancel accounts, or obtain details of complaints.
  • Handling all the queries of the customers regarding the products and services of the Company.
  • Deliver high level of customer service
  • Handle special requests and complaints by phone and e-mail

customer service executive

  • Negotiate and arrange transport of goods with agents and airlines
  • Notify consignees, passengers, or customers of freight 
  • Contact vendors or claims adjustment departments to resolve shipment problems or contact service depots to arrange for repairs. arrival and arrange for delivery.
  • Support the preparation of analysis report
  • Support proposals of RFQ and ad-hoc quotation for Key accounts