customer service executive Archives

Handling schedule changes over Sabre.
Resolving customer issues related to the U.S. Market Airlines/Trains/Hotels over Sabre tool.
Maintains daily stocks inventory record the actual supplies using SQL system
Provide relevant feedback and customer supports service, follow up communication and prepare incident report if required

Answering incoming calls and respond to customer emails, outgoing calls messages from social media
Manage and resolve customer complaint
Identify and escalate issues to supervisors
Document all call information according to standard operating procedures
Sale calls to customer contact number directly
Follow up customer call where necessary

Posses pleasant personality and good communication skills in delivery of health care services
Perform routine screening registrations and services rendered by the center
Perform read questionnaire with the help of scanner reader (SCANMARK ESS 260) and lead members to interview zone after the registration
Compiled reports from each station and print out the medical reports
Operate the IT system, namely HIS, MAJOR and SQL
Respond to members inquiry appropriately in a professional manner with commendable customer service image
Provide a reminder call for upcoming member

Dealing with the payments with insufficient information and format error.
Calling relationship manager & customer for payment detail.
Creating voucher less in OBS.
Dealing with Chats payment.
Report Funding to Hong Kong treasury department.
Worked as Team Coordinator (Conducting team huddles, Managing Team tasks, etc.)

Assuring the Operations have met the required Quality Parameters and that the team has followed the Procedures and policies.
To take quality session with Operations team for a better understanding and provide a resolution for challenges they face while processing payments.
Deals with Reports and MOM for better workflow.
Reaching out to customers to collect payment for overdue bills, loans and other payments

Ensured appropriate collection procedure maintain the customer service focus
Overcame clients objections/rejections to company products and convinced them
Managed to keep records of customer interactions, transactions, complaints, comments as well as actions taken, process orders, forms and applications
Worked for outbound collections process

Resolve customer complaints or answer customers’ questions regarding the product usage and trouble shooting.
Supervise the work of customer service team to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Provide guidance to the team in handling and resolving escalated complaints or disputes.
Train or instruct employees in job duties and provide the required training to the newly inducted executives.
Interact with large clients in person to understand their problems and resolve the issues with regard to the service and product.

Follow up with transporters for timely pick up and gate in of containers.
Creating booking in our internal system and updating vessel schedule.
Ensuring containers are not load listed with more than payload capacity, if yes then requesting terminal to re-confirm VGM is within payload capacity.
Creating booking in internal system and updating vessel schedule along with vessel operator details.

Following up with New/ Existing Customers for bookings and quote the rates accordingly.
Following up with vessel operator in regards to space and booking confirmation.
Checking with the customer if cargo is DG/ Reefer/ OOG, if yes follow up for DG approval and documents.
Rate filling and updating rate.
Checking and updating Container pick up list in custom system ( DP World).
Sending E-mails to the customer to intimate about line Detention/ Delay in vessel arrival to avoid additional charges.
Follow up with customers for Load List and SI details as per vessel operator cut off details.

Worked as a (CSE) for Icici bank process
Selles Personal loan to i bank customers
Confirm orders and prepare invoices
Manage stock

Visit Customer Sites and present the Demo and Knowledge of Products to customers
Installation of products in convince way at installation site
Coordinate with customer regarding product problems or errors and register a complaint at higher level
Attending Maximum Calls to complete the targets and achievement

Team back up supervision and complete decision making for performing daily tasks & workload management as Shift Coordinator
Reporting & rectifying different abnormalities related to service provisioning
Reconciliation reports of the daily processed tasks by OPSNWD Failed command reports/ rectifications against failed activities
Reconciliation/data audit of subscriber base for Billing System, CRM & switch

Served customers by providing product and service information and resolving product and service problems.
Attracted potential customers by answering product and service questions and suggesting information about other products and services.
Resolved product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem and following up to ensure resolution
Maintained customer records by updating account information.
Provided excellent customer services and ensure customer satisfaction.
Liaise with other departments, when required, to escalate and resolve issues and/or report faults.
Excelled in KPI as an agent (Quality, Staff Time, ACW, Hold, AUX, Dependability).

Provide technical support to TM customers by assisting them via phone.
Escalate customer complaint/report to high level team
Replying customer complaint via email and escalate accordingly
Follow up the report to ensure SLA meet the target.

Confer with customers by telephone or in person to provide information about products or services, take or enter requests, cancel accounts, or obtain details of complaints.
Explain Benefits & advantages of different products & service offerings to customers.
Warmly greeting customers with telephonic etiquette & asking well rounded questions to identify issues.
Delivering an exceptional level of service to each customer by listening to concerns & answering questions.
Adeptly handling many number of inbounded calls per day, generating good sales revenue annually.

Handled client complaints and feedback
Conducted product training to new clients
Created simplified manuals to facilitate training
Maintained and proposed Maintenance Service Contracts to clients
Maintained records of customer information
Prepared monthly training reports

Handling emails enquiries from customer including agency and banker
Inbound calls renewal of AMC .
Inbound technical support.
Explain the monthly billing process.

Account opening (CASA),KYC Verification,
Demat and trading account opening,
Life insurance,general insurance,
FD,RD Mutual Funds,
Preparation of various EOD on daily basis

Register new submission for new business registration.
Arrange air ticket and hotel booking for HOD when necessary.
Courier new application form for client and agent to branch.
Arrange for meeting room booking and usage.
Received, reply and forward daily email to respective department.
Update monthly complaint log and submit to Bank Negara

Talent Management Support.
Handling Jira Tickets and Calls to Australian Clients.
Assists in the implementation of quality initiatives.
Assists in the ongoing training and support of the review of the information received.
Identify missing information.
Complete and forward outgoing correspondence when required.
Input customer/ provider details into the client system.

Assisting customers at the cash register. Informing them about current active promotions when appropriate.
Preparing food in a safe and responsible manner.
Helping fellow associates when needed with various tasks.
Maintaining cleaning and hygeine standards while preparation of food .
Performing food deliveries .

Responsible for ensuring customer satisfaction by handling questions related to the Apple iTunes store via call and chat.
Resolved requests related to billing and account issues, and some technical assistance through calls and chats.
Communicate clearly and effectively with the appropriate resolution for the issues.
Providing troubleshooting steps for some technical issues.

Answer calls professionally to provide information about products & services
Keep records of customer interactions & transactions , recording details of inquiries , complaints and comments , as well as actions taken. Process orders , forma and applications.
Follow up to ensure that appropriate actions were taken on customer’s requests. Refer unsolved customer grievances or special requests to designated departments for further investigation.
Handle the escalations and resolving the queries of HNI&NRI clients.

Conceptualization of events & promotional activities for clients.
Tapping for new business as well as catering existing clients.
Explain products or services and prices and demonstrate use of services.
Selling concepts for events & promotional activities to clients.
Handling the operational aspects of the events & promotional activities.

Guide customer on basic troubleshooting to solve technical issue.
Ensure that customer is having good customer experience.
Handle disputes and complaints cause by the products.
Handling of incoming call and enquiries from customers with demonstration of excellent customer service skill to meet and exceed customer’s need.
Follow up and resolving customer complaint and problem and ensure it’s close to satisfaction.
To channel and escalate any unresolved issues/complaint to other stakeholder or next level, within the agreed procedure

Manage large amounts of incoming calls, chats & emails.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents.
Record, monitor and assess results of referred inquiries between companies

make outbound calls to existing Astro customers
update latest service or billing address
verify address in case of returned mail
arrange mail/magazine resend
escalate in case of 3 times delivery failure

Ensure Roll‐overs / Vessel Clean up are done within deadline for accurate planning & forecasting.
Off‐loading process and invoicing follow up with customers/logistics/ accounts for containers returned empty.
Support customers to set up an email account on the devices and synchronize the email and contacts.
Upselling in opening new accounts and upgrading existing service.

Protect Msg To Network / Operation Or Relay Port Team And Follow Up.
Updating of Journey legs for routing changes from POL.
Advising through mail on changes in Vessel, SI submission & Shipping Bill handover cut-offs for proper planning at their end.
Disseminate trade notices to local customers.

Senior Customer Service Executive
Maintain an accurate and current database
Identify and develop sources of potential clients
Customer Contact
Internal Communications Skills
Effectively communicate with Key Clients via telephone and written communication
Represent the company in a professional manner at all times

customer service executive

customer service executive

customer service executive

customer service executive

customer service executive

customer service executive

customer service executive, client management

customer service executive

customer service executive

customer service executive

customer service executive

customer service executive

customer service executive

customer service executive

customer service executive

customer service executive

customer service executive

customer service executive

customer service executive

customer service executive

customer service executive

customer service executive

senior customer service executive

customer service executive

customer service executive

customer service executive

customer service executive

sr. customer service executive

customer service executive

senior customer service executive